Configure Task Intelligence

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Configure and install the Task Intelligence Admin Console and its related applications.

    Configuration overview

    The Task Intelligence Admin Console is installed along with Task Intelligence for CSM or Task Intelligence for ITSM. See Install Task Intelligence Admin Console for more details.

    Configure Task Intelligence for ITSM
    Configure Task Intelligence for ITSM so that agents can use the application to fulfill their requirements efficiently.
    Install the Task Intelligence for Customer Service application and configure the different features: case categorization, language detection, sentiment analysis, and Document Intelligence for Customer Service.