Update an application or plugin

Update an application or plugin to get the latest features that are compatible with your instance version.

Before you begin

For domain-separated instances:

• applications must be installed and updated from the global domain.
• The sys_user table record for the user who completes the task must also be in the global domain.

Role required: admin or sn_appclient.app_client_user

Procedure

1. Navigate to the Updates tab of Application Manager in one of the following ways.
   • Navigate to Admin > Application Manager > Updates.
   • Navigate to All > Admin > Application Manager > Updates.
2. Find and select the application or plugin that you want to update.
   You can search for an application or plugin by name, or use the sort and filter options available in the Application Manager.
3. From the Summary section of the details page, select Proceed to update.
4. Select a compatible version from the version drop-down menu.
5. If the application or plugin has dependencies, verify that all necessary dependencies can be updated or installed.
   If any dependencies are categorized as "Needs to be procured from store" or "Installation blocked," procure the necessary dependencies and sync the Application Manager with the ServiceNow Store before continuing. For more information about unavailable dependencies that block updates, see Updating applications.
6. Install the update now or schedule installation for a later time.

   Installation option	Procedure
   Install now	Leave the default option to Install now selected. Select Install.
   Install later	Select the option to Install later. Enter a start date and start time. Select Schedule.

Result

If you choose to install the update now, the application or plugin and its dependencies begin updating immediately. Scheduled updates begin at the chosen date and time.