Components installed with CMDB success advisor

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Components installed with CMDB success advisor

    Activating the CMDB Success Advisor plugin in ServiceNow installs various components including tables and scheduled jobs. These components work together to provide automated setup, data collection, and insights that improve CMDB data quality and asset management through specialized dashboards.

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    Scheduled Jobs Installed

    • CMDB Advisor - Auto Setup: An on-demand job that configures the Data Foundations advisor dashboard during initial installation or upgrades. It sets the principal class scope, creates content templates, and triggers the first data collection. This job runs only until setup is complete.
    • CMDB Advisor - Check Job Completion and Notify: Periodically verifies completion of Performance Analytics data collector jobs after auto-setup. It sends notifications to users with the sncmdbadmin role when dashboards are ready, activates after auto-setup, and deactivates once notifications are sent.
    • CMDB Advisor - DF Daily Data Collection: Runs daily to refresh Data Foundations product data for dashboards by invoking Performance Analytics data collectors and updating pre-aggregated indicator data.
    • CMDB Advisor - HAM Daily Data Collection: Runs daily to refresh Hardware Asset Management (HAM) product data for dashboards by invoking Performance Analytics data collectors and updating pre-aggregated indicator data.

    Tables Installed

    The plugin installs several tables to store configuration and data used by the CMDB Success Advisor dashboards and processes:

    • CI attribute coverage: Tracks details of CI attributes for specific ingestion sources, versions, CI classes, and selected attributes based on Service Graph Connectors or Discovery patterns.
    • Content Template: Stores scope configurations for each product dashboard, including principal classes or model categories. The default scope is 200, but increasing it may affect performance.
    • Settings: Contains settings such as product associations, access roles, and remediation guidance for the CMDB Success Advisor.
    • Suggested Attribute: Holds attribute suggestions based on selected product and CI class context.
    • Suggested Ingestion Source: Contains ingestion source suggestions derived from Service Graph Connectors, Discovery patterns, and associated products.
    • Targeted Product: Defines targeted products with metadata like icon, display name, and display order.
    • Aggregate Data: Stores pre-aggregated indicator data used to populate dashboard charts and metrics, grouped by principal class, discovery source, or model category. Records follow a lifecycle of draft, ready, and retired.
    • Notification: Stores notifications for sncmdbadmin users when data collection completes, including recipient info, notification content, and links to advisor dashboards. These are created by the Check Job Completion and Notify scheduled job.
    • Selected Context: Tracks scope selections for each product dashboard, including whether selections are manual or automatic, and associates these with content templates and context items.

    Practical Benefits for ServiceNow Customers

    By installing these components, customers benefit from automated setup and maintenance of CMDB and asset management dashboards that provide actionable data quality insights. The scheduled jobs ensure timely data collection and notifications, while the tables maintain configuration and aggregated data essential for ongoing advisor functionality. This setup helps improve CMDB accuracy and drives better decision-making through tailored dashboards and recommendations.

    Several types of components are installed with activation of the CMDB success advisor plugin, including tables and scheduled jobs.

    Scheduled jobs installed

    Scheduled job Description
    CMDB Advisor - Auto Setup

    On-demand scheduled job that automatically configures the Data Foundations advisor dashboard on first install or upgrade. Applies the recommended principal class scope, creates the content template, and triggers initial data collection. Runs only when setup is not yet complete.
    CMDB Advisor - Check Job Completion and Notify

    Periodically checks whether Performance Analytics data collector jobs have completed after auto-setup, and sends dashboard-ready notifications to users with the sn_cmdb_admin role. Activates automatically when auto-setup completes and deactivates itself once it sends all product notifications.
    CMDB Advisor - DF Daily Data Collection

    Runs daily to refresh pre-aggregated indicator data for the Data Foundations product and invoke the Performance Analytics data collector jobs. Populates the charts and metrics on the Data Foundations advisor dashboard.
    CMDB Advisor - HAM Daily Data Collection

    Runs daily to refresh pre-aggregated indicator data for the Hardware Asset Management (HAM) product and invoke the Performance Analytics data collector jobs. Populates the charts and metrics on the HAM advisor dashboard.

    Tables installed

    Table Description

    CMDB Advisor CI attribute coverage

    [sn_cmdb_advisor_ci_attribute_coverage]

    Details of configuration item (CI) attributes for a specific ingestion source, version, CI class, and selected attributes in CMDB success advisor using a Service Graph Connector or Discovery pattern.

    CMDB Advisor Content Template

    [sn_cmdb_advisor_content_template]
    Scope configuration for each product dashboard, storing principal classes or model categories used by CMDB success advisor to generate data quality insights. The default value is 200.
    Note:
    Increasing the value might impact the performance.

    CMDB Advisor settings

    [sn_cmdb_advisor_settings]

    Details of CMDB success advisor settings, including product association, access roles, and remediation guidance.

    CMDB Advisor suggested attribute

    [sn_cmdb_advisor_suggested_attribute]

    Attribute suggestions for CMDB success advisor based on the selected product and CI class context.

    CMDB Advisor suggested ingestion source

    [sn_cmdb_advisor_suggested_ingestion_source]

    Ingestion source suggestions for CMDB success advisor based on the associated Service Graph Connectors, Discovery patterns, and product.

    CMDB Advisor targeted product

    [sn_cmdb_advisor_targeted_product]

    Targeted product definitions for CMDB success advisor, including icon, display name, and display order.

    CMDB Advisor Aggregate Data

    [sn_cmdb_advisor_aggregate_data]

    Stores pre-aggregated indicator data to populate charts and metrics on the advisor dashboards. Groups CI counts by principal class, discovery source, or model category for each active product. Records follow a draft, ready, and retired state life cycle.

    CMDB Advisor Notification

    [sn_cmdb_advisor_notification]

    Stores dashboard-ready notifications for users with the sn_cmdb_admin role when data collection completes after auto-setup. Each record stores the recipient, notification content, and an action link to the relevant advisor dashboard. The CMDB Advisor - Check Job Completion and Notify scheduled job creates each record.

    CMDB Advisor selected context

    [sn_cmdb_advisor_selected_context]

    Scope selections for each product dashboard, including principal classes in the Data Foundations advisor scope and model categories in the HAM advisor scope. Each record stores the product, associated content template, selected context item, context table, and whether the selection is manual or automatic.