Configuration identifiers framework

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Configuration identifiers framework

    The Configuration Identifiers framework in CMDB Workspace enables ServiceNow customers to customize feature behaviors on a per-workspace basis. This framework is especially useful when integrating CMDB Workspace features, like the Unified Map, into other workspaces, allowing tailored settings to apply specifically for each workspace environment.

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    Key Features

    • Configuration Identifier (Config Identifier): A config identifier is a configuration element that holds custom settings and table-driven configurations for a CMDB Workspace feature applicable to a particular workspace.
    • Default Config Identifier: The system includes a single default config identifier that is workspace-agnostic and contains default settings used when no workspace-specific customization exists.
    • Workspace-Specific Customization: Additional config identifiers can be created to override default behaviors for specific workspaces when integrating CMDB Workspace features elsewhere.
    • Storage: Config identifiers are stored in the Config identifiers [sncmdbwsconfigidentifier] table, acting as parent records for their workspace-specific configurations.
    • Role-Based Access: - sncmdbws.configeditor: Modify child config tables.
      - sncmdbws.configadmin: Modify config identifiers and child tables.
      - sncmdbadmin: Modify default config records and the default identifier itself.

    Practical Use Cases

    • Unified Map Customization: Control node count, map levels, endpoint de-duplication, attribute display, and visible layers per class based on workspace-specific needs.
    • CI Creation: Request additional attributes and limit class lists when creating Configuration Items within a workspace.

    Key Outcomes

    By leveraging configuration identifiers, ServiceNow customers can:

    • Seamlessly integrate CMDB Workspace features into multiple workspaces with tailored settings.
    • Override default feature behavior only where needed without impacting other workspaces.
    • Maintain centralized, table-driven configurations that support enhanced user experience and operational flexibility.
    • Ensure proper governance and control through role-based permissions.

    Configuration identifiers provide a framework that lets you customize some behaviors of a CMDB Workspace feature, enabling different settings for that feature, on different workspaces. Most importantly, you can use this customization framework when integrating a CMDB Workspace feature into another workspace.

    Configuration identifier

    A configuration identifier (also referred to as config identifier) is a configuration element within the configuration identifiers framework. A config identifier contains custom settings for a CMDB Workspace feature, that is applicable to a specific workspace. A config identifier contains settings and table-driven configurations used in a UX application such as a workspace. Using config identifiers lets you for example, integrate CMDB Workspace Unified Map into another workspace, with the integrated Unified Map being customized for the workspace. Config identifiers are stored in the Config identifiers [sn_cmdb_ws_config_identifier] table.

    A config Identifier acts as the parent record for a set of configurations that are specific to a workspace and therefore overrides default behavior only for that workspace.

    Default config identifier

    Initially, the Config identifiers [sn_cmdb_ws_config_identifier] table in CMDB Workspace, contains a single config identifier named ‘Default’ and which is workspace-agnostic. This Default config identifier has its Default column set to Yes, a setting that can't be modified. Only a single config identifier can be set to Yes, therefore, any additional config identifiers that you create are set to No.

    The default config identifier contains default settings for CMDB Workspace features. Any subsequent Config Identifier that you configure, is set for a specific workspace. When integrating a CMDB Workspace feature into another workspace and there are no entries in the table-driven configuration for that feature, look-up uses the settings in the default configuration identifier.

    Key roles

    The following roles are needed in order to use the configuration identifiers framework:
    • sn_cmdb_ws.config_editor: Can modify child config tables, such as sn_cmdb_ws_config_property.
    • sn_cmdb_ws.config_admin: Can modify both sn_cmdb_ws_config_identifier and child config tables.
    • sn_cmdb_admin: Role required to modify default config records under the default identifier or the default identifier itself.

    For more information about these roles, see Components installed with CMDB Workspace.

    Examples of CMDB Workspace features using the configuration identifiers framework for feature settings