Review failed certification tasks in CMDB Workspace

Review records (and CIs) that failed the certification review and are assigned to you. Those exceptions appear in a list that is dynamically updated as certification tasks are being reviewed.

Before you begin

Role required: sn_cmdb_admin

Procedure

1. Navigate to Workspaces > CMDB Workspace, then select My Work in the CMDB Workspace menu bar.
2. In the Certification exceptions pop-up banner, select Click here to view.
3. Select a drop-down to expand a task to show the records and fields that failed the certification review.
4. Select the Certification Document Id of the field that you want to update.
   The Element column shows the fields that failed the review. The Certification Document Id column contains links to the respective records.
5. Review the details of fields that require updating.

What to do next

See the Review certification tasks in CMDB Workspace topic to locate and review the respective certification task and to update incorrect field values. You can also directly access record and CI forms to update incorrect values.