Related Lists of CI components
Summarize
Summary of Related Lists of CI components
Related Lists in Configuration Item (CI) records within ServiceNow display additional components that belong to a CI, such as disk drives on a server or rules on a network router. These lists are dynamically populated by Discovery scans, showing only the components detected during the most recent scan. Components not found in the latest scan are considered absent and therefore do not appear in the Related Lists.
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Key Features
- Dynamic Component Display: Related Lists update with components discovered in the last scan, reflecting the current state of the CI’s components.
- Component Types: Lists include two types of components—those that are CIs themselves (e.g., hard disks) and those that are not (e.g., serial numbers, rules).
- Filter Conditions: Components that are CIs use a filter excluding those with a status of "Absent." Non-CI components use a filter excluding those marked as absent.
- Icons Indicating CI Status: Various icons indicate active or recent incidents, problems, changes, and outages related to the CI, helping users quickly identify issues or planned activities affecting the CI.
- Teams Related List: Associates user groups with a CI based on group type, appearing on CI forms for the Service class and its descendants, enabling flexible team assignment tracking.
Practical Implications for ServiceNow Customers
By leveraging Related Lists, customers can gain a clear, up-to-date view of CI components as discovered by automated scans, improving visibility into component status and relationships. The icons provide quick visual cues for ongoing or planned incidents, changes, or outages affecting CIs or their downstream components. The Teams related list supports efficient management of user groups responsible for specific services, facilitating collaboration and accountability.
Related lists in CI records display additional components contained by that CI, such as disk drives on a server and the rules that control the behavior of a network router.
When Discovery runs, the Related List is populated with the components that Discovery finds running on the CI. The CI record might show different lists from scan to scan, depending on whether or not Discovery found the component.
By default, the Related Lists only display those components that are associated with that CI in the CMDB that has been discovered by the last scan. Components that are recorded in the CMDB but are not discovered in a scan, are deemed absent and do not appear in the list.
There are two types of components that appear in the Related List: components that are CIs themselves (such as hard disks), and components that are not (serial numbers and rules). The default filter condition in the breadcrumbs for components that are CIs is [Status] [!=] [Absent]. The filter condition for components that are not CIs is [Absent] [=] [false].
For example, a router can have several Related Lists affected by these filter conditions, including routing rules, disk drives, interfaces, and network adapters. Only those components found during the last Discovery appear in these Related Lists.
Icons in related lists
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For currently active incidents against this configuration item |
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For currently active problems against the configuration item |
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For currently active changes against the configuration item that are not covered in the past, current, pending changes. For example, a request to update the operating system on a server that is currently in progress may display this icon. |
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For changes that were recently completed against the configuration item. changes with an "Actual_end_date" in the past. |
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For changes that are planned soon against the configuration item. changes with an "Actual start date" in the future. |
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For currently active changes against the configuration item that have an "Actual start date" |
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For outages that were recently completed against the configuration item. outages with an "end" date in the past. |
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For outages that are planned soon against the configuration item. outages with a "begin" date in the future. |
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For currently active outages against the configuration item that have a "begin" date in the past and no "end" date |
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This will only show up in the Tree view and indicates that a configuration item that is downstream has at least one of the above issues against it. |
The system looks five calendar days into the past and seven calendar days into the future when looking at recent outages and changes.