Developer guides

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Developer guides

    These developer guides support ServiceNow customers in integrating their applications with the ServiceNow AI Platform by focusing on individual ServiceNow products and APIs. Each guide provides detailed instructions on extending base capabilities and customizing integrations to fit specific business needs.

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    Available Developer Guides and Their Purpose

    • Alarm Management Open API Developer Guide: Guides on creating and updating data in the Events [emevent] table, including extending the API for custom use cases.
    • Event Notification Management Open API Developer Guide: Instructions for creating, updating, and deleting event records in the Events [emevent] table with customization options.
    • Financial Services Operations Developer Guide: Enables financial institutions to automate core operational processes securely across departments via pre-built digital workflows, with guidance on extending and integrating the Financial Services Operations (FSO) platform.
    • GlideGeoPoint Developer Guide: Details on using GlideGeoPoint API functions to compute distances between geographic points, find locations within specified radii, and other geospatial operations.
    • Product Order Open API Developer Guide: Instructions for creating, updating, and retrieving product order information along with customization capabilities.
    • Resource Inventory Open API Developer Guide: Guidance on managing resources such as interface cards, connections, and network sites, with options to create, retrieve, update, and delete resource data through the API.
    • ScopedCacheManager API Developer Guide: Explains how to create and manage scoped caches for faster data access, including cache invalidation strategies to optimize performance for complex queries.
    • Service Order Open API Developer Guide: Focuses on creating, updating, and retrieving service order data, including extending the API for custom scenarios.
    • Trouble Ticket Open API Developer Guide: Supports managing ticket information between external systems and ServiceNow AI Platform by interacting with Case [sncustomerservicecase] and Incident [incident] tables, with instructions on customizing the API.

    Practical Benefits for ServiceNow Customers

    • Gain precise control over how ServiceNow APIs interact with your data and processes.
    • Extend out-of-the-box ServiceNow functionalities to meet unique operational requirements.
    • Integrate existing applications seamlessly with ServiceNow products to unify workflows.
    • Enhance performance through scoped caching for data-intensive operations.
    • Utilize geospatial data effectively for location-based services and analytics.

    These developer guides can help you integrate your applications with the ServiceNow AI Platform.

    Each developer guide addresses a single ServiceNow product such as Financial Services Operations.

    Table 1. Available ServiceNow developer guides
    Developer guides Description
    Alarm Management Open API Developer Guide Use the Alarm Management Open API to create and update data in the Events [em_event] table.

    This developer guide provides information on how to extend the Alarm Management Open API to make various customizations.
    Event Notification Management Open API Developer Guide Use the Event Notification Management Open API to create, update, and delete event records in the Events [em_event] table.

    This developer guide provides information on how to extend the Event Notification Management Open API to make various customizations.
    Financial Services Operations developer guide ServiceNow® Financial Services Operations (FSO) enables financial services institutions (FSIs) to securely automate core operational processes through pre-built digital applications and workflows. FSO connects operations across all departments—front, middle, and back-office—for financial institutions with a single platform.

    This developer guide provides information on how to extend the FSO base capabilities as well as integrate your existing applications with ServiceNow FSO.
    GlideGeoPoint Developer Guide The GlideGeoPoint developer guide contains information about how to compute distances between latitude and longitude values (geopoints), return locations within geopoint and radius values, and additional functionality provided by supported GlideGeoPoint API functions.
    Product Order Open API Developer Guide Use the Product Order Open API to create, update, and retrieve product order information.

    This developer guide provides information on how to extend the Product Order Open API to make various customizations.
    Resource Inventory Open API Developer Guide Use the Resource Inventory Open API to create, retrieve, update, and delete resources such as interface cards, logical and physical connections, network sites, and more.

    This developer guide provides information on how to extend the Resource Inventory Open API to make various customizations.
    ScopedCacheManager API Developer Guide Scoped caches allow customers to store custom data in memory for faster access, and define when it becomes invalidated. This can be useful when working with data takes longer to obtainthat from scratch, such as the results of a query across multiple tables. Use the ScopedCacheManager API to retrieve, set, and flush cache data for scoped applications.

    This developer guide provides information on how to create a scoped cache and assign it a pair type.
    Service Order Open API Developer Guide Use the Service Order Open API to create, update, and retrieve service order information.

    This developer guide provides information on how to extend the Service Order Open API to make various customizations.
    Trouble Ticket Open API Developer Guide Use the Trouble Ticket Open API to manage ticket information between external ticketing systems and the ServiceNow AI Platform. This API creates, updates, and retrieves data from the Case [sn_customerservice_case] and Incident [incident] tables.

    This developer guide provides information on how to extend the Trouble Ticket Open API to make various customizations.