Service Catalog API

The Service Catalog API provides endpoints that access Service Catalog configuration and actions from within a Service Portal.

Service Catalog - DELETE /sn_sc/servicecatalog/cart/{cart_item_id}

Deletes the specified item from the current cart.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/cart/{cart_item_id}

Default URL: /api/sn_sc/servicecatalog/cart/{cart_item_id}

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 1. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String
cart_item_id	Sys_id of the item to delete from the current cart. Data type: String

Table 2. Query parameters

Name	Description
None

Table 3. Request body parameters (XML or JSON)

Name	Description
None

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 4. Request headers

Header	Description
None

Table 5. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 6. Status codes

Status code	Description
204	Indicates that the request completed successfully and the specified item was deleted from the cart.
400	Indicates that either the specified cart_item_id is invalid or the user does not have access to the cart item.
401	Unauthorized. The user credentials are incorrect or have not been passed.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Name	Description
None

cURL request

curl "https://instance.servicenow.com/api/sn_sc/v1/servicecatalog/cart/1f4cc597db21120064301150f0b8f5fc" \
--request DELETE \
--user "username":"password"

None

Service Catalog - DELETE /sn_sc/servicecatalog/cart/{sys_id}/empty

Deletes a specified cart, and the contents of the cart.

The capabilities of what a user can delete (items and/or cart) depends on the role in which they use to authenticate.

User roles needed to delete cart and cart contents:

• admin/catalog_admin: Can empty any user cart.
• admin: Can delete the cart after all the contents of the cart are deleted.
• catalog_admin: Can delete all the items in the cart.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/cart/{sys_id}/empty

Default URL: /api/sn_sc/servicecatalog/cart/{sys_id}/empty

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 7. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String
sys_id	Sys_id of the cart to empty and delete. Data type: String

Table 8. Query parameters

Name	Description
None

Table 9. Request body parameters (XML or JSON)

Name	Description
None

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 10. Request headers

Header	Description
None

Table 11. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 12. Status codes

Status code	Description
204	Request completed successfully and both empties and deletes the cart.
400	Indicates an error for one of the following reasons: Invalid cartId. User does not have admin/catalog_admin role, or is trying to empty another user cart.
401	Unauthorized. The user credentials are incorrect or have not been passed.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Name	Description
None

cURL request

curl "https://instance.servicenow.com/api/sn_sc/servicecatalog/cart/dde34ad713426300027879d96144b072/empty" \
--request DELETE \
--user 'username':'password'

None

Service Catalog - GET /sn_sc/servicecatalog/cart

Retrieves the details of the items within the logged in user's cart.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/cart

Default URL: /api/sn_sc/servicecatalog/cart

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 13. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String

Table 14. Query parameters

Name	Description
None

Table 15. Request body parameters (XML or JSON)

Name	Description
None

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 16. Request headers

Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json

Table 17. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 18. Status codes

Status code	Description
200	Indicates that the request completed successfully. If there is no item in the cart, it returns basic cart information and pricing for user. If the cart contains any items, then the information about the items and their individual pricing is also included.
400	Indicates that the cart is empty and cannot check out.
401	Unauthorized. The user credentials are incorrect or have not been passed.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Parameter	Description
cart_id	Sys_id of the cart. Data type: String
<recurring_frequency>	List of items in the cart having a specific recurring frequency. Possible values include: daily monthly yearly none (no recurring fees) Data type: Object "<recurring_frequency>": { "frequency_label": "String", "items": [Array], "show_subtotal_price": "String", "subtotal_price": "String", "subtotal_recurring_frequency": "String", "subtotal_recurring_price": "String", "subtotal_title": "String", "total_title": "String"
<recurring_frequency>.frequency_label	Frequency of the associated recurring fee. Data type: String Default: Null
<recurring_frequency>.items	List of objects that contain details of each item associated with the specified recurring frequency category. Data type: Array "items": [{ "cart_item_id": "String", "catalog_item_id": "String", "created.by": "String", "created_on": "String", "delivery_time": "String", "item_id": "String", "item_name": "String", "localized_price": "String", "localized_recurring_price": "String", "name": "String", "order_guide": "String", "picture": "String", "price": "String", "quantity": "String", "recurring_frequency": "String", "recurring_price": "String", "recurring_subtotal": Number, "recurring_subtotal_price": "String", "short_description": "String", "show_price": Boolean, "show_quantity": Boolean, "show_recurring_price": Boolean, "subtotal": Number, "subtotal_price": "String", "sys_class_name": "String", "sys_id": "String", "updated_by": "String", "updated_on": "String", "variables": {Object} }]
<recurring_frequency>.items.cart_item_id	Sys_id of the item in this cart. Data type: String
<recurring_frequency>.items.catalog_item_id	Sys_id of catalog associated the item. Data type: String
<recurring_frequency>.items.created.by	User that initially placed the item in the cart. Data type: String
<recurring_frequency>.items.created_on	Date on which the item was initially placed in the cart. Data type: String
<recurring_frequency>.items.delivery_time	Time that the specified item takes to be delivered. Data type: String
<recurring_frequency>.items.item_id	Catalog sys_id of the item. Data type: String
<recurring_frequency>.items.item_name	Name of the specified item. Data type: String
<recurring_frequency>.items.localized_price	Price of the item in local currency. Data type: String
<recurring_frequency>.items.localized_recurring_price	Recurring fee for the specified item in local currency. Data type: String
<recurring_frequency>.items.name	Item name. Data type: String
<recurring_frequency>.items.order_guide	Name of the order guide to which this item is associated. Data type: String
<recurring_frequency>.items.picture	File name of the picture of the item. Data type: String
<recurring_frequency>.items.price	Price of the item. Data type: String
<recurring_frequency>.items.quantity	Number of the specified item in the cart. Data type: String
<recurring_frequency>.items.recurring_frequency	How often the recurring fee is charged for the specified item. Data type: String Default: Null
<recurring_frequency>.items.recurring_price	Recurring fee for the specified item. Data type: String
<recurring_frequency>.items.recurring_subtotal	Subtotal of the recurring fees for the item (recurring_price x quantity). Data type: Number
<recurring_frequency>.items.recurring_subtotal_price	Subtotal of the recurring fees for the item. Data type: String
<recurring_frequency>.items.short_description	Short description of the item. Data type: String
<recurring_frequency>.items.show_price	Flag that indicates whether the price of the item is shown in the cart. Possible values: true: Show the price of the item in the cart. false: Do not show the price of the item in the cart. Data type: Boolean
<recurring_frequency>.items.show_quantity	Flag that indicates whether to show the item quantity in the cart. Possible values: true: Show the item quantity in the cart. false: Do not show the item quantity in the cart. Data type: Boolean
<recurring_frequency>.items.show_recurring_price	Flag that indicates whether the recurring fees should appear in the cart. Possible values: true: Show the recurring fees in the cart. false: Do not show the recurring fees in the cart. Data type: Boolean
<recurring_frequency>.items.subtotal	Subtotal number of items. Data type: Number
<recurring_frequency>.items.subtotal_price	Subtotal for the item (price x quantity). Data type: String
<recurring_frequency>.items.sys_class_name	System classification name of the item. Data type: String
<recurring_frequency>.items.sys_id	Sys_id of the item record. Data type: String
<recurring_frequency>.items.updated_by	User that updated the item after it was initially placed in the cart. Data type: String
<recurring_frequency>.items.updated_on	Last date/time on which the item was either initially placed in the cart or updated. Data type: String
<recurring_frequency>.items.variables	List of name/value pairs of the item variables. Data type: Object
<recurring_frequency>.show_subtotal_price	Flag that indicates whether to show a subtotal for the associated recurring fee category. Possible values: true: Show subtotals in the cart. false: Do not show subtotals in the cart. Data type: Boolean
<recurring_frequency>.subtotal_price	Subtotal of the cost of all items for the associated recurring frequency category. Data type: String
<recurring_frequency>.subtotal_recurring_frequency	Type of subtotal recurring frequency, such as daily, monthly, etc. Same as subtotal_recurring_frequency. Data type: String
<recurring_frequency>.subtotal_recurring_price	Subtotal of the recurring fees of the items within the associated recurring frequency category. Data type: String
<recurring_frequency>.subtotal_title	If the show_subtotal_price is set to true, the text to display in the cart for the associated subtitle. Data type: String
<recurring_frequency>.total_title	Text to display for the total title for the associated recurring frequency category. Data type: String
show_subtotal_price	Flag that indicates whether to show the subtotal price in the cart. Possible values: true: Show subtotals in the cart. false: Do not show subtotals in the cart. Data type: String
subtotal_price	Subtotal of all items in the cart in whole dollars. Data type: String
subtotal_recurring_frequency	Type of subtotal recurring frequency, such as daily, monthly, etc. Same as <recurring_frequency>.subtotal_recurring_frequency. Data type: String
subtotal_recurring_price	Subtotal of the recurring frequency fees for all items in the cart. Data type: String
subtotal_title	Text to display in the cart for the subtotal field title. Data type: String
total_title	Text to display in the cart for the total field title. Data type: String

cURL request

curl "https://instance.servicenow.com/api/sn_sc/servicecatalog/cart" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

{
  "result": {
    "cart_id": "6d88bc29137d2300027879d96144b04b",
    "subtotal_price": "$1,598.00",
    "subtotal_recurring_frequency": "",
    "subtotal_recurring_price": "$0.00",
    "total_title": "Total",
    "none": {
      "subtotal_price": "$1,598.00",
      "subtotal_recurring_frequency": "",
      "subtotal_recurring_price": "$0.00",
      "total_title": "Total",
      "frequency_label": null,
      "items": [
      {
        "updated_on": "2018-11-15 14:24:00",
        "catalog_item_id": "07f1666b0bf00300eba42da0d5673ab0",
        "short_description": "Apple iPhone 7 ",
        "recurring_subtotal_price": "$0.00",
        "delivery_time": "2 Days",
        "sys_class_name": "sc_cat_item",
        "sys_id": "1f88bc29137d2300027879d96144b056",
        "price": "$799.00",
        "recurring_frequency": null,
        "subtotal_price": "$799.00",
        "variables": {},
        "quantity": "1",
        "item_id": "07f1666b0bf00300eba42da0d5673ab0",
        "recurring_price": "$0.00",
        "show_price": true,
        "item_name": "Apple iPhone7",
        "cart_item_id": "1f88bc29137d2300027879d96144b056",
        "recurring_subtotal": 0,
        "show_quantity": true,
        "created_by": "admin",
        "picture": "e823ee6b0bf00300eba42da0d5673a95.iix",
        "created_on": "2018-11-15 14:24:00",
        "localized_price": "$799.00",
        "subtotal": 799,
        "show_recurring_price": false,
        "name": "Apple iPhone7",
        "updated_by": "admin",
        "localized_recurring_price": "$0.00",
        "order_guide": ""
      },
    ],
    "show_subtotal_price": "true",
    "subtotal_title": "Subtotal"
   },
   "show_subtotal_price": "true",
   "subtotal_title": "Subtotal"
 }
}

Service Catalog - GET /sn_sc/servicecatalog/cart/delivery_address/{user_id}

Retrieves the shipping address of the specified user based on the glide.sc.req_for.roles property and the default behavior configured in the glide.sc.req_for.roles.defaultproperty.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/cart/delivery_address/{user_id}

Default URL: /api/sn_sc/servicecatalog/cart/delivery_address/{user_id}

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 19. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String
user_id	Sys_id of the user whose shipping address to retrieve. Data type: String Table: User [sys_user]

Table 20. Query parameters

Name	Description
None

Table 21. Request body parameters (XML or JSON)

Name	Description
None

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 22. Request headers

Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json

Table 23. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 24. Status codes

Status code	Description
200	Request completed successfully; returns the shipping address of the specified user.
400	User sys_id is invalid.
401	Unauthorized. The user credentials are incorrect or have not been passed.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Name	Description
result	Address of the specified user. Data type: String

cURL request

curl "https://instance.servicenow.com/api/sn_sc/servicecatalog/cart/delivery_address/62826bf03710200044e0bfc8bcbe5df1" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

{
'result': '25 New Chardon Street, Boston\nBoston, MA, 02114-1801\nUSA'
}

Service Catalog - GET /sn_sc/servicecatalog/catalogs

Retrieves a list of catalogs to which the user has access based on the passed in parameters.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/catalogs

Default URL: /api/sn_sc/servicecatalog/catalogs

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 25. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String

Table 26. Query parameters

Name	Description
sysparm_limit	Maximum number of records to return. For requests that exceed this number of records, use the sysparm_offset parameter to paginate record retrieval. This limit is applied before ACL evaluation. If no records return, including records you have access to, rearrange the record order so records you have access to return first. Note: Unusually large sysparm_limit values can impact system performance. Data type: Number Default: 10000
sysparm_text	Keyword to search for in the "title" field of the available service catalogs. Data type: String
sysparm_view	Device on which the item can display: desktop: On the desktop. mobile: On a mobile device. both: Both on a desktop and on a mobile device. Data type: String

Table 27. Request body parameters (XML or JSON)

Name	Description
None

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 28. Request headers

Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json

Table 29. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 30. Status codes

Status code	Description
200	Indicates that the request completed successfully. If a valid query returns no results, the response body only contains an empty result array.
401	Unauthorized. The user credentials are incorrect or have not been passed.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Name	Description
description	Description of the catalog. Data type: String
desktop_image	Image that appears on the desktop for this catalog. Data type: String
has_categories	Flag that indicates whether the catalog contains categories. Possible values: true: Catalog contains categories. false: Catalog does not contain categories. Data type: Boolean
has_items	Flag that indicates whether the catalog contains items. Possible values: true: Catalog contains items. false: Catalog does not contain items. Data type: Boolean
sys_id	Sys_id of the catalog. Data type: String
title	Catalog title. Data type: String

cURL request

curl "https://instance.servicenow.com/api/sn_sc/servicecatalog/catalogs?sysparm_limit=10" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

{
  "result": [
    {
      "title": "Technical Catalog",
      "sys_id": "742ce428d7211100f2d224837e61036d",
      "has_categories": true,
      "has_items": true,
      "description": "Products and services for the IT department",
      "desktop_image": "7a7c8271475211002ee987e8dee4906d.iix"
    },
    {
      "title": "Service Catalog",
      "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
      "has_categories": true,
      "has_items": true,
      "description": "Service Catalog - IT Now",
      "desktop_image": "adbcc271475211002ee987e8dee49001.iix"
    }
  ]
}

Service Catalog - GET /sn_sc/servicecatalog/catalogs/{sys_id}/categories

Retrieves the list of available categories for the specified catalog.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/catalogs/{sys_id}/categories

Default URL: /api/sn_sc/servicecatalog/catalogs/{sys_id}/categories

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 31. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String
sys_id	Sys_id of the catalog whose categories are requested. Data type: String

Table 32. Query parameters

Name	Description
sysparm_limit	Maximum number of records to return. For requests that exceed this number of records, use the sysparm_offset parameter to paginate record retrieval. This limit is applied before ACL evaluation. If no records return, including records you have access to, rearrange the record order so records you have access to return first. Note: Unusually large sysparm_limit values can impact system performance. Data type: Number Default: 10000
sysparm_offset	Starting record index for which to begin retrieving records. Use this value to paginate record retrieval. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time you call this endpoint, sysparm_offset is set to "0". To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records. Don't pass a negative number in the sysparm_offset parameter. Data type: Number Default: 0
sysparm_top_level_only	Only return those categories whose parent is a catalog. Valid values: true: Only return those categories whose parent is a catalog. false: Return all categories. Data type: Boolean
sysparm_view	UI view for which to render the data. Determines the fields returned in the response. Valid values: desktop mobile both If you also specify the sysparm_fields parameter, it takes precedent. Data type: String

Table 33. Request body parameters (XML or JSON)

Name	Description
None

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 34. Request headers

Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json

Table 35. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 36. Status codes

Status code	Description
200	Returns a list of categories in a catalog. If there are no query results, then an empty array is returned.
400	Indicates that the request or catalog sys_id is invalid.
401	Unauthorized. The user credentials are incorrect or have not been passed.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Name	Description
count	Number of items within the category. Data type: Number
description	Brief category description. Data type: String
full _description	Detailed category description. Data type: String
header_icon	Icon used on category headers. Data type: String
homepage_image	Image that appears for this category on the category's home page. Data type: String
icon	Icon to use to signify this category. Data type: String
subcategories	List of subcategories within the category. Data type: Array "subcategories": [ "sys_id": "String", "title": "String ]
subcategories.sys_id	Sys_id of the subcategory. Data type: String
subcategories.title	Title of the subcategory. Data type: String
sys_id	Sys_id of the category. Data type: String
title	Category title. Data type: String

cURL request

curl "https://instance.servicenow.com/api/sn_sc/servicecatalog/catalogs/e0d08b13c3330100c8b837659bba8fb4/categories?sysparm_limit=2 \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

{
  "result": [
    {
      "title": "Can We Help You?",
      "description": "Your IT gateway. Report issues and submit requests.\n\t\t",
      "full_description": null,
      "icon": "",
      "header_icon": "",
      "homepage_image": "29f8ffa9471211002ee987e8dee4905e.iix",
      "count": 14,
      "subcategories": [],
      "sys_id": "e15706fc0a0a0aa7007fc21e1ab70c2f"
    },
    {
      "title": "Departmental Services",
      "description": "Services offered by different departments in the organization",
      "full_description": null,
      "icon": "",
      "header_icon": "",
      "homepage_image": "6fb4a1d95f2211001c9b2572f2b47748.iix",
      "count": 1,
      "subcategories": [],
      "sys_id": "95fc11615f1211001c9b2572f2b477c6"
    },
    {
      "title": "Desktops",
      "description": "Desktop computers for your work area.",
      "full_description": null,
      "icon": "",
      "header_icon": "",
      "homepage_image": "1bface31475211002ee987e8dee49095.iix",
      "count": 1,
      "subcategories": [],
      "sys_id": "900682363731300054b6a3549dbe5d5f"
    }
  ]
}

Service Catalog - GET /sn_sc/servicecatalog/catalogs/{sys_id}

Retrieves the available information for a specified catalog.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/catalogs/{sys_id}

Default URL: /api/sn_sc/servicecatalog/catalogs/{sys_id}

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 37. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String
sys_id	Sys_id of the catalog to retrieve. Data type: String

Table 38. Query parameters

Name	Description
sysparm_view	Device on which the item can display: desktop: On the desktop. mobile: On a mobile device. both: Both on a desktop and on a mobile device. Data type: String

Table 39. Request body parameters (XML or JSON)

Name	Description
None

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 40. Request headers

Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json

Table 41. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 42. Status codes

Status code	Description
200	Indicates that the request has completed successfully and returns the available information for the specified catalog.
400	Indicates that request is invalid for one of the following reasons: User does not have access to the catalog. Invalid sys_id.
401	Unauthorized. The user credentials are incorrect or have not been passed.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Name	Description
categories	List of objects that describe categories within the catalog. Data type: Array "categories": [ "description": "String", "header_image": "String", "sys_id": "String", "title": "String ]
categories.description	Description of the category. Data type: String
categories.header_image	Category header image. Data type: String
categories.sys_id	Unique category identifier (sys_id). Data type: String
categories.title	Category title. Data type: String
description	Catalog description. Data type: String
desktop_image	Source of the image that displays with the catalog in the desktop view. Data type: String
has_categories	Flag that indicates whether the catalog has categories. Possible values: true: Catalog has categories. false: Catalog does not have categories. Data type: Boolean
has_items	Flag that indicates whether there are items within the category. Possible values: true: Catalog has items associated with it. false: Catalog does not have any items associated with it. Data type: Boolean
sys_id	Unique catalog sys_id. Data type: String
title	Catalog title. Data type: String

cURL request

curl "https://instance.servicenow.comaqsw" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

{
  "result": {
    "title": "Customer Service",
    "sys_id": "65bcd377c3011200b12d9f2974d3aea0",
    "has_categories": true,
    "categories": [
      {
        "header_image": "",
        "sys_id": "4cb69d19c3921200b0449f2974d3ae69",
        "description": null,
        "title": "Services"
      },
      {
        "header_image": "",
        "sys_id": "1b8611d5c3921200b0449f2974d3ae12",
        "description": null,
        "title": "Support"
      }
    ],
    "has_items": true,
    "description": "Customer Service",
    "desktop_image": ""
  }
}

Service Catalog - GET /sn_sc/servicecatalog/categories/{sys_id}

Retrieves the available information for a specified category.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/categories/{sys_id}

Default URL: /api/sn_sc/servicecatalog/categories/{sys_id}

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 43. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String
sys_id	Sys_id of the category for which to return information. Data type: String

Table 44. Query parameters

Name	Description
sysparm_view	UI view for which to render the data. Determines the fields returned in the response. Valid values: desktop mobile both If you also specify the sysparm_fields parameter, it takes precedent. Data type: String

Table 45. Request body parameters (XML or JSON)

Name	Description
None

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 46. Request headers

Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json

Table 47. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 48. Status codes

Status code	Description
200	Successful. The request was successfully processed.
400	Indicates that request is invalid for one of the following reasons: User does not have access to the category. Invalid sys_id.
401	Unauthorized. The user credentials are incorrect or have not been passed.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Name	Description
child_categories	List of objects that describe the child categories that belong to this category. Data type: Array "child_categories": [ "count": Number, "isParentCategory": "String", "parent": "String", "subcategories": [Array], "sys_id": "String", "title": "String" ]
child_categories.count	Number of items in the child category. Data type: Number
child_categories.isParentCategory	Flag that indicates if this is a parent category. Possible values: true: Parent category. false: Not the parent category. Data type: Boolean
child_categories.parent	Sys_id of the child category's parent. Data type: String
child_categories.subcategories	List of objects that describe the subcategories for this child category. Data type: Array "subcategories": [ "sys_id": "String", "title": "String" ]
child_categories.subcategories.sys_id	Sys_id of the child subcategory. Data type: String
child_categories.subcategories.title	Child subcategory title. Data type: String
child_categories.sys_id	Sys_id of the child category. Data type: String
child_categories.title	Child category title. Data type: String
description	Short category description. Data type: String
full_description	Detailed category description. Data type: String
header_icon	Source of the icon displayed beside the category header when the category is listed at the top-level category. Data type: String
homepage_image	Source of the home page image for the category. Data type: String
icon	Source of the small icon displayed beside the category name when the category is listed as a subcategory. Data type: String
sys_id	Sys_id of the category. Data type: String
title	Category title. Data type: String

cURL request

curl "https://instance.servicenow.com/api/sn_sc/servicecatalog/categories/b0fdfb01932002009ca87a75e57ffbe9" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

{
  "result": {
    "title": "Office",
    "description": "Office services such as printing, supplies requisition\n\t\t\tand document shipping and delivery.\n\t\t",
    "full_description": null,
    "icon": "",
    "header_icon": "",
    "homepage_image": "498b0271475211002ee987e8dee490ea.iix",
    "sys_id": "109cdff8c6112276003b17991a09ad65",
    "child_categories": [
      {
        "sys_id": "109f0438c6112276003ae8ac13e7009d",
        "title": "Services",
        "count": 16,
        "parent": "109cdff8c6112276003b17991a09ad65",
        "subcategories": [],
        "isParentCategory": false
      }
    ]
  }
}

Service Catalog - GET /sn_sc/servicecatalog/items

Retrieves a list of catalog items based on the specified parameters.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/items

Default URL: /api/sn_sc/servicecatalog/items

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 49. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String

Table 50. Query parameters

Name	Description
sysparm_catalog	Catalog sys_id of the item. Use this parameter to locate items in a specific catalog. Data type: String
sysparm_category	Category sys_id of the item. Use this parameter to locate catalog items in a specific category. Data type: String
sysparm_limit	Maximum number of records to return. For requests that exceed this number of records, use the sysparm_offset parameter to paginate record retrieval. This limit is applied before ACL evaluation. If no records return, including records you have access to, rearrange the record order so records you have access to return first. Note: Unusually large sysparm_limit values can impact system performance. Data type: Number Default: 10000
sysparm_offset	Starting record index for which to begin retrieving records. Use this value to paginate record retrieval. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time you call this endpoint, sysparm_offset is set to "0". To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records. Don't pass a negative number in the sysparm_offset parameter. Data type: Number Default: 0
sysparm_text	Specific text for which to search for in the category items. For example, sysparm_text="iPhone" or sysparm_text="Mobile devices". Data type: String
sysparm_type	Type of item. Valid search values: Record Producer Order Guide If any other value is passed, the information is ignored. Data type: String
sysparm_view	UI view for which to render the data. Determines the fields returned in the response. Valid values: desktop mobile both If you also specify the sysparm_fields parameter, it takes precedent. Data type: String

Table 51. Request body parameters (XML or JSON)

Name	Description
None

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 52. Request headers

Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json

Table 53. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 54. Status codes

Status code	Description
200	Returns a list of catalogs and items based on the specified parameters. If a valid query results in no items, then the response body contains only an empty result array.
401	Unauthorized. The user credentials are incorrect or have not been passed.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Parameter	Description
catalogs	List of objects that describe the catalogs that contain this item. Data type: Array "catalogs": [{ "sys_id": "String", "title": "String" }]
catalogs.sys_id	Sys_id of the catalog. Data type: String
catalogs.title	Catalog title. Data type: String
category	Describes the category that contains this item. Data type: Object "catalogs": { "sys_id": "String", "title": "String" }
category.sys_id	Sys_id of the category. Data type: String
category.title	Category title Data type: String
content_type	Type of content. Data type: String
description	Detailed description of the item. Data type: String
icon	Source of the small icon displayed beside the item name. Data type: String
kb_article	Knowledge based article associated with the item. Data type: String
local_currency	Country currency code for the local currency. Data type: String
localized_price	Price of the item expressed in the currency defined by local_currency. Data type: String
localized_recurring_price	Price of the recurring fee expressed in the currency defined by local_currency. Data type: String
name	Name of the item. Data type: String
order	Pre-defined order to which the item belongs. Data type: Number
picture	Path to the image to display for the item. Data type: String
price	Price of item expressed in the currency defined by price_currency. Data type: String
price_currency	Country currency code for which the item price is expressed. Data type: String
recurring_frequency	Frequency at which the recurring fees are applied, such as daily, monthly, or yearly; null if there are no fees for the item. Data type: String
recurring_price	Amount of the recurring fee associated with the item. Data type: String
recurring_price_currency	Country currency code for which the recurring fees are expressed. Data type: String
short_description	Brief description of the item. Data type: String
show_price	Flag that indicates whether to show item pricing in the cart. Possible values: true: Name-value pairs are returned in the response parameters. false: Name-value pairs are not returned in the response parameters. Data type: Boolean
show_quantity	Flag that indicates whether to display the item quantity in the cart. Possible values: true: Display the item quantity in the cart. false: Do not display the item quantity in the cart. Data type: Boolean
sys_class_name	Table to which the record belongs, such as sc_cat_item_producer. Data type: String
sys_id	Sys_id of the item. Data type: String
type	Type of item. Data type: String
url	URL of the item. Data type: String

cURL request

curl "https://instance.servicenow.com/api/sn_sc/servicecatalog/items?sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_limit=2" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

{
  "result": [
    {
      "short_description": null,
      "kb_article": "",
      "icon": "images/icons/catalog_item.gifx",
      "description": "<p class=\"p1\"><font size=\"2\"><span class=\"s1\">Request an existing Standard Change Template is made unavailable when it is no longer required or no longer acceptable as a Standard Change.  This will be confirmed by your Change Management team.</span></font></p>",
      "show_price": false,
      "type": "record_producer",
      "show_quantity": true,
      "sys_class_name": "sc_cat_item_producer",
      "picture": "",
      "url": "",
      "sys_id": "011f117a9f3002002920bde8132e7020",
      "content_type": "",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "title": "Service Catalog"
        }
      ],
      "name": "Retire a Standard Change Template",
      "category": {
        "sys_id": "00728916937002002dcef157b67ffb6d",
        "title": "Template Management"
      },
      "order": 30
    },
    {
      "short_description": null,
      "kb_article": "",
      "icon": "4cc3ec3d471211002ee987e8dee490d0.iix",
      "description": "<p><font size=\"3\" color=\"#808080\" face=\"arial,helvetica,sans-serif\">A role delegator may delegate any role they have to any member of the specified group</font></p>",
      "show_price": false,
      "type": "record_producer",
      "show_quantity": true,
      "sys_class_name": "sc_cat_item_producer",
      "picture": "ed44b5804f889200086eeed18110c7ca.iix",
      "url": "",
      "sys_id": "01205b180a0a0b3000b6efd641d24b75",
      "content_type": "",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "title": "Service Catalog"
        }
      ],
      "name": "Grant role delegation rights within a group",
      "category": {
        "sys_id": "496a3a7e0a0a0bc00089b39df14eb56e",
        "title": "Role Delegation"
      },
      "order": 100
    }
  ]
}

Service Catalog - GET /sn_sc/servicecatalog/items/{item_sys_id}/delegation/{user_sys_id}

Verifies whether the specified delegated user has acquisition rights to the specified service catalog item.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/items/{item_sys_id}/delegation/{user_sys_id}

Default URL: /api/sn_sc/servicecatalog/items/{item_sys_id}/delegation/{user_sys_id}

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 55. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String
item_sys_id	Sys_id of the service catalog item to verify whether the specified user has acquisition rights. Data type: String Table: Service Catalog [sc_catalog]
user_sys_id	Sys_id of the user to check whether they have acquisition rights to the specified service catalog item. Data type: String Table: Users [sys_users]

Table 56. Query parameters

Name	Description
None

Table 57. Request body parameters (XML or JSON)

Name	Description
None

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 58. Request headers

Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json

Table 59. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 60. Status codes

Status code	Description
200	Successful. The request was successfully processed.
401	Unauthorized. The user credentials are incorrect or have not been passed.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Name	Description
result	Flag that indicates whether the specified user has acquisition rights to the specified service catalog item. Valid values: true: User has acquisition rights. false: User does not have acquisition rights.

cURL request

curl "https://instance.servicenow.com/api/sn_sc/servicecatalog/items/5c7e9fd20f1010108af26b198b767eb8/delegation/62826bf03710200044e0bfc8bcbe5df1" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

{
  "result": {
    "result": true
  }
}

Service Catalog - GET /sn_sc/servicecatalog/items/{sys_id}

Retrieves a specified catalog item.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/items/{sys_id}

Default URL: /api/sn_sc/servicecatalog/items/{sys_id}

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 61. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String
sys_id	Sys_id of the catalog item to return. Data type: String

Table 62. Query parameters

Name	Description
sysparm_view	UI view for which to render the data. Determines the fields returned in the response. Valid values: desktop mobile both If you also specify the sysparm_fields parameter, it takes precedent. Data type: String

Table 63. Request body parameters (XML or JSON)

Name	Description
None

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 64. Request headers

Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json

Table 65. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 66. Status codes

Status code	Description
200	Indicates that the request has completed successfully and returns the details of the catalog item.
400	Indicates that request is invalid for one of the following reasons: User does not have access to the catalog item. Invalid sys_id.
401	Unauthorized. The user credentials are incorrect or have not been passed.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Name	Description
catalogs	List of objects that describe the catalogs that contain this item. Data type: Array "catalogs": [{ "sys_id": "String", "title": "String" }]
catalogs.sys_id	Sys_id of the catalog. Data type: String
catalogs.title	Catalog title. Data type: String
categories	List of objects that describe the categories that contains this item. Data type: Array "categories": [{ "active": Boolean, "category": {Object}, "sys_id": "String", "title": "String" }]
categories.active	Flag that indicates whether the category is active. Possible values: true: Category is active. false: Category is inactive. Data type: Boolean
categories.category	Describes the associated category. Data type: Object "category": { "active": Boolean, "sys_id": "String", "title": "String" }
categories.category.active	Flag that indicates whether the category is active. Possible values: true: Category is active. false: Category is inactive. Data type: Boolean
categories.category.sys_id	Sys_id of the category. Data type: String
categories.category.title	Category title. Data type: String
categories.sys_id	Parent category of the category specified in categories.category. Data type: String
category	Primary category to which the item belongs. Data type: Object "category": { "sys_id": "String", "title": "String" }
category.sys_id	Sys_id of the primary category. Data type: String
category.title	Primary category's title. Data type: String
client_script	List of all the catalog client scripts defined on the catalog item. Data type: Object "client_script": { "onChange": [Array], "onLoad": [Array], "onSubmit": [Array] }
client_script.onChange	List of onChange client scripts associated with the item. Data type: Array
client_script.onSubmit	List of onSubmit client scripts associated with the item. Data type: Array
client_script.onLoad	List of onLoad client scripts associated with the item. Data type: Array
content_type	Type of content. Data type: String
data_lookup	List of data lookups defined on the catalog item. Data type: Array
description	Detailed description of the item. Data type: String
icon	Source of the small icon displayed beside the item name. Data type: String
kb_article	Knowledge based article associated with the item. Data type: String
local_currency	Country currency code for the local currency. Data type: String
localized_price	Price of the item expressed in the currency defined by local_currency. Data type: String
localized_recurring_price	Price of the recurring fee expressed in the currency defined by local_currency. Data type: String
name	Name of the item. Data type: String
order	Number of orders for the item. Data type: Number
picture	File name of the image to display for the item. Data type: String
price	Price of item expressed in the currency defined by price_currency. Data type: String
price_currency	Country currency code for which the item price is expressed. Data type: String
recurring_frequency	Frequency at which the recurring fees are applied, such as daily, monthly, or yearly. Data type: String
recurring_price	Amount of the recurring fee associated with the item Data type: String
recurring_price_currency	Country currency code for which the recurring fees are expressed. Data type: String
short_description	Brief description of the item. Data type: String
show_price	Flag that indicates whether to show item pricing in the cart. Possible values: true: Pricing name/value pairs are returned in the response parameters. false: Pricing name/value pairs are not returned in the response parameters. Data type: Boolean
show_quantity	Flag that indicates whether to display the item quantity in the cart. Possible values: true: Display the item quantity in the cart. false: Do not display the item quantity in the cart. Data type: Boolean
sys_class_name	Name of the table to which this record belongs. Data type: String
sys_id	Sys_id of the item. Data type: String
type	Type of item. Data type: String
ui_policy	List of UI policies associated with the item. Data type: Array
url	URL of item image. Data type: String
variables	List of available variables associated with the item. Data type: Array

cURL request

curl "https://instance.servicenow.com/api/sn_sc/servicecatalog/items/0cf7477237153000158bbfc8bcbe5dec" \
  --request GET \
  --header "Accept:application/json" \
  --user "username":"password"

{
  "result": {
    "short_description": "Apple iPad 3",
    "kb_article": "",
    "icon": "e6b3bc0647311200e0ef563dbb9a71fc.iix",
    "description": "\n\t\t\t<p>\n\t\t\t\t<font size=\"3\">\n\t\t\t\t\t<span style=\"color: gray;\">\n\t\t\t\t\t\tiPad with Retina display Wi-Fi 16GB - Black </span>\n\t\t\t\t</font>\n\t\t\t</p>\n\t\t\t<p>\n\t\t\t\t<span style=\"color: gray;\">Key Features:</span>\n\t\t\t</p>\n\t\t\t<ul><li style=\"color: gray;\">\n\t\t\t\t\t<span style=\"font-size: 10.0pt;\">Retina display (2048x1536 resolution)</span>\n\t\t\t\t</li><li style=\"color: gray;\">\n\t\t\t\t\t<span style=\"font-size: 10.0pt;\">16GB storage</span>\n\t\t\t\t</li><li style=\"color: gray;\">\n\t\t\t\t\t<span style=\"font-size: 10.0pt;\">Wi-Fi enabled</span>\n\t\t\t\t</li><li style=\"color: gray;\">\n\t\t\t\t\t<span style=\"font-size: 10.0pt;\">Built-in speaker, microphone and camera</span>\n\t\t\t\t</li><li style=\"color: gray;\">\n\t\t\t\t\t<span style=\"font-size: 10.0pt;\">Up to 10 hours battery life</span>\n\t\t\t\t</li></ul>",
    "show_price": true,
    "recurring_price": "$0.00",
    "type": "catalog_item",
    "show_quantity": true,
    "local_currency": "USD",
    "sys_class_name": "pc_hardware_cat_item",
    "picture": "5b977690cb921200f2de77a4634c9c6a.iix",
    "url": "",
    "sys_id": "060f3afa3731300054b6a3549dbe5d3e",
    "recurring_price_currency": "USD",
    "content_type": "",
    "localized_price": "$600.00",
    "price": "$600.00",
    "catalogs": [
      {
        "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
         "title": "Service Catalog"
      }
    ],
    "recurring_frequency": null,
    "name": "Apple iPad 3",
    "localized_recurring_price": "$0.00",
    "category": {
      "sys_id": "b06546f23731300054b6a3549dbe5dd8",
      "title": "Tablets"
    },
    "price_currency": "USD",
    "order": 0,
    "categories": [
      {
        "sys_id": "d258b953c611227a0146101fb1be7c31",
        "active": true,
        "category": {
          "sys_id": "b06546f23731300054b6a3549dbe5dd8",
          "active": true,
          "title": "Tablets"
        },
        "title": "Hardware"
      }
    ],
    "variables": [],
    "ui_policy": [],
    "client_script": {
      "onChange": [],
      "onSubmit": [],
      "onLoad": []
    },
    "data_lookup": []
  }
}

Service Catalog - GET /sn_sc/servicecatalog/wishlist

Retrieves the list of items in the logged in user's wish list.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/wishlist

Default URL: /api/sn_sc/servicecatalog/wishlist

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 67. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String

Table 68. Query parameters

Name	Description
None

Table 69. Request body parameters (XML or JSON)

Name	Description
None

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 70. Request headers

Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json

Table 71. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 72. Status codes

Status code	Description
200	Successful. The request was successfully processed.
401	Unauthorized. The user credentials are incorrect or have not been passed.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Name	Description
cart_id	Sys_id of the wish list cart. Data type: String
items	List of objects that describe the items in the wish list cart. Data type: Array "items": [{ "cart_item_id": "String", "catalog_item_id": "String", "created_by": "String", "created_on": "String", "delivery_time": "String", "item_id": "String", "item_name": "String", "localized_price": "String", "localized_recurring_price": "String", "name": "String", "order_guide": "String", "picture": "String", "price": "String", "quantity": "String", "recurring_frequency": "String", "recurring_price": "String", "recurring_subtotal": Number, "recurring_subtotal_price": "String", "short_descriptions": "String", "show_price": Boolean, "show_quantity": Boolean, "show_recurring_price": Boolean, "subtotal": Number, "subtotal_price": "String", "sys_class_name": "String", "sys_id": "String", "updated_by": "String", "updated_on": "String", "variables": {Object} }]
items.cart_item_id	Sys_id of the item. Same as items.sys_id. Data type: String
items.catalog_item_id	Sys_id of the catalog identifier for this item in the wish list cart. Same as items.item_id. Data type: String
items.created_by	User that initially put the item in the wish list cart. Data type: String
items.created_on	Date and time that the item was initially placed in the wishlist cart. Data type: String
items.delivery_time	Amount of time that it takes to deliver the item. Data type: String
items.item_id	Unique catalog identifier for this item in the wish list cart (sys_id). Same as items.catalog_item_id. Data type: String
items.item_name	Name of the item. Data type: String
items.localized_price	Price of the item expressed in the local currency. Data type: String
items.localized_recurring_price	Price of the recurring fee expressed in the local currency. Data type: String
items.name	Name of the item. Data type: String
items.order_guide	Order guide to which the item is associated. Data type: String
items.picture	Path to the image to display for the item. Data type: String
items.price	Price of item. Data type: String
items.quantity	Number of this item in the wish list cart. Data type: String
items.recurring_frequency	Frequency at which the recurring fees are applied, such as daily, monthly, or yearly. Null if no recurring fees for this item. Data type: String
items.recurring_price	Amount of the recurring fee associated with the item. Data type: String
items.recurring_subtotal	Subtotal for the recurring fees for this item (recurring_price x quantity). Data type: Number
items.recurring_subtotal_price	Subtotal for the recurring fees for this item (recurring_price x quantity). Data type: String
items.short_description	Brief description of the item. Data type: String
items.show_price	Flag that indicates whether to show item pricing in the cart. If this parameter is set to "false", pricing name/value pairs are not returned in the response parameters. Data type: Boolean
items.show_quantity	Flag that indicates whether to display the item quantity in the cart. Data type: Boolean
items.show_recurring_price	Flag that indicates whether to display the recurring fees in the cart. Data type: Boolean
items.subtotal	Subtotal for this item - not including cents (price x quantity). Data type: Number
items.subtotal_price	Subtotal for this item - including cents (price x quantity). Data type: String
items.sys_class_name	Child class to which the associated item record belongs. Data type: String
items.sys_id	Unique identifier of the item (sys_id). Same as items.cart_item_id. Data type: String
items.updated_by	User that updated this item in the wish list cart. Data type: String
items.updated_on	Date and time that the item was put on the wishlist. Data type: String
items.variables	Name-value pairs of variables associated with the item. Data type: Object

cURL request

curl "http://instance.servicenow.com/api/sn_sc/servicecatalog/wishlist" \
--request GET \
--header "Accept:application/json" \
--user 'username':'password'

{
  "result": {
    "cart_id": "3a68c46013f12300027879d96144b0ce",
    "items": [
      {
        "updated_on": "2018-11-16 05:54:41",
        "catalog_item_id": "774906834fbb4200086eeed18110c737",
        "short_description": "Macbook Pro",
        "recurring_subtotal_price": "$100.00",
        "delivery_time": "5 Days 0 seconds",
        "sys_class_name": "sc_cat_item",
        "sys_id": "3b8d887113b5a300027879d96144b0c2",
        "price": "$1,499.00",
        "recurring_frequency": "Annually",
        "subtotal_price": "$1,499.00",
        "variables": {
          "Adobe Photoshop": "false",
          "Adobe Acrobat": "false",
          "Optional Software": "true",
          "Additional software requirements": "",
          "Eclipse IDE": "true"
        },
        "quantity": "1",
        "item_id": "774906834fbb4200086eeed18110c737",
        "recurring_price": "$100.00",
        "show_price": true,
        "item_name": "Developer Laptop (Mac)",
        "cart_item_id": "3b8d887113b5a300027879d96144b0c2",
        "recurring_subtotal": 100,
        "show_quantity": true,
        "created_by": "admin",
        "picture": "4e4efd444f889200086eeed18110c7e6.iix",
        "created_on": "2018-11-16 05:54:41",
        "localized_price": "$1,499.00",
        "subtotal": 1499,
        "show_recurring_price": true,
        "name": "Developer Laptop (Mac)",
        "updated_by": "admin",
        "localized_recurring_price": "$100.00",
        "order_guide": ""
      }
    ]
  }
}

Service Catalog - GET /sn_sc/servicecatalog/wishlist/{cart_item_id}

Retrieves the details of the specified item stored in the wish list cart.

URL format

Versioned URL: /api/sn_sc/v1/servicecatalog/wishlist/{cart_item_id}

Default URL: /api/sn_sc/servicecatalog/wishlist/{cart_item_id}

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 73. Path parameters

Name	Description
cart_item_id	Sys_id of the wish list cart item to retrieve. Data type: String

Table 74. Query parameters

Name	Description
None

Table 75. Request body parameters (XML or JSON)

Name	Description
None

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 76. Request headers

Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json

Table 77. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 78. Status codes

Status code	Description
200	Successful. The request was successfully processed.
401	Unauthorized. The user credentials are incorrect or have not been passed.
404	Indicates a failed request. Incorrect cart item id or the item does not exist in the wish list cart.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Name	Description
cart_item_id	Sys_id of the item. Data type: String
catalog_item_id	Sys_id of the catalog identifier for this item in the wish list cart. Data type: String
delivery_time	Amount of time that it takes to deliver the item. Data type: String
item_name	Name of the item. Data type: String
localized_price	Price of the item expressed in the local currency. Data type: String
localized_recurring_price	Price of the recurring fee expressed in the local currency. Data type: String
price	Price of item. Data type: String
quantity	Number of this item in the wish list cart. Data type: String
recurring_frequency	Frequency at which the recurring fees are applied, such as daily, monthly, or yearly. Null if no recurring fees for this item. Data type: String
recurring_price	Amount of the recurring fee associated with the item. Data type: String
variables	Name-value pairs of the variables associated with the item. Data type: Object

cURL request

curl "http://instance.servicenow.com/api/sn_sc/servicecatalog/wishlist/774906834fbb4200086eeed18110c737" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

{
  "result": {
    "catalog_item_id": "04b7e94b4f7b4200086eeed18110c7fd",
    "variables": {
      "Adobe Photoshop": "",
      "Adobe Acrobat": "",
      "Optional Software": "",
      "Additional software requirements": ""
    },
    "quantity": "1",
    "localized_price": "$1,100.00",
    "price": "$1,100.00",
    "recurring_frequency": "Annually",
    "localized_recurring_price": "$100.00",
    "recurring_price": "$100.00",
    "item_name": "Standard Laptop &",
    "cart_item_id": "d31be364c3012200d68d3b0ac3d3aecf",
    "delivery_time": "5 Days"
  }
}

Service Catalog - POST /sn_sc/servicecatalog/cart/checkout

Retrieves and processes the checkout for the current cart based on whether the two-step checkout process is enabled.

If one-step checkout, the method checks out (saves) the cart and returns the request number and the request order ID. If two-step checkout, the method returns the cart order status and all the information required for two-step checkout.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/cart/checkout

Default URL: /api/sn_sc/servicecatalog/cart/checkout

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 79. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String

Table 80. Query parameters

Name	Description
None

Table 81. Request body parameters (XML or JSON)

Name	Description
None

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 82. Request headers

Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json

Table 83. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 84. Status codes

Status code	Description
200	Indicates that the request completed successfully. Returns the total and subtotal information and information on the items in the cart. If one-step checkout, the method checks out (saves) the cart and returns the request number and the request order ID. If two-step checkout, the method returns the cart order status and all the information required for two-step checkout.
400	Indicates that the cart is empty and cannot check out.
401	Unauthorized. The user credentials are incorrect or have not been passed.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Parameter	Description
cart_id	Sys_id of the cart. Data type: String
delivery_address	Address to which to deliver the cart items. Data type: String
<recurring_frequency>	List of items in the cart having a specific recurring frequency. Possible values include: daily monthly yearly none (no recurring fees) Data type: Object "<recurring_frequency>": { "frequency_label": "String", "items": [Array], "show_subtotal_price": "String", "subtotal_price": "String", "subtotal_recurring_frequency": "String", "subtotal_recurring_price": "String", "subtotal_title": "String", "total_title": "String" }
<recurring_frequency>.frequency_label	Frequency of the associated recurring fee. If there are no recurring fees for the item, this parameter contains "null". Data type: String
<recurring_frequency>.items	Array of objects that contains details of each item associated with the specified recurring frequency category. Data type: Array "items": [{ "cart_item_id": "String", "catalog_item_id": "String", "created.by": "String", "created_on": "String", "delivery_time": "String", "item_id": "String", "item_name": "String", "localized_price": "String", "localized_recurring_price": "String", "name": "String", "order_guide": "String", "picture": "String", "price": "String", "quantity": "String", "recurring_frequency": "String", "recurring_price": "String", "recurring_subtotal": Number, "recurring_subtotal_price": "String", "short_description": "String", "show_price": Boolean, "show_quantity": Boolean, "show_recurring_price": Boolean, "subtotal": Number, "subtotal_price": "String", "sys_class_name": "String", "sys_id": "String", "updated_by": "String", "updated_on": "String", "variables": {Object} }]
<recurring_frequency>.items.cart_item_id	Sys_id of the item in this cart. Data type: String
<recurring_frequency>.items.catalog_item_id	Catalog sys_id of the item. Data type: String
<recurring_frequency>.items.created.by	User that initially placed the item in the cart. Data type: String
<recurring_frequency>.items.created_on	Date on which the item was initially placed in the cart. Data type: String
<recurring_frequency>.items.delivery_time	Time that the specified item takes to be delivered. Data type: String
<recurring_frequency>.items.item_id	Sys_id of the item. Data type: String
<recurring_frequency>.items.item_name	Name of the specified item. Data type: String
<recurring_frequency>.items.localized_price	Price of the item in local currency. Data type: String
<recurring_frequency>.items.localized_recurring_price	Recurring fee for the specified item in local currency. Data type: String
<recurring_frequency>.items.name	Item name. Data type: String
<recurring_frequency>.items.order_guide	Name of the order guide to which this item is associated. If this item is not associated with an order guide this parameter contains an empty string. Data type: String
<recurring_frequency>.items.picture	File name of the picture of the item. Data type: String
<recurring_frequency>.items.price	Price of the item. Data type: String
<recurring_frequency>.items.quantity	Number of the specified item in the cart. Data type: String
<recurring_frequency>.items.recurring_frequency	How often the recurring fee is charged for the specified item. If there are no recurring fees for the item, this parameter contains "null". Data type: String
<recurring_frequency>.items.recurring_price	Recurring fee for the specified item. Data type: String
<recurring_frequency>.items.recurring_subtotal	Subtotal of the recurring fees for the item (recurring_price x quantity). Data type: Number
<recurring_frequency>.items.recurring_subtotal_price	Subtotal of the recurring fees for the item. Data type: String
<recurring_frequency>.items.short_description	Short description of the item. Data type: String
<recurring_frequency>.items.show_price	Flag that indicates whether the price of the item is shown in the cart. Possible values: true: Show the price of the item in the cart. false: Do not show the price of the item in the cart. Data type: Boolean
<recurring_frequency>.items.show_quantity	Flag that indicates whether to show the item quantity in the cart. Possible values: true: Show the item quantity in the cart. false: Do not show the item quantity in the cart. Data type: Boolean
<recurring_frequency>.items.show_recurring_price	Flag that indicates whether the recurring fees should appear in the cart. Possible values: true: Show the recurring fees in the cart. false: Do not show the recurring fees in the cart. Data type: Boolean
<recurring_frequency>.items.subtotal	Subtotal number of items. Data type: Number
<recurring_frequency>.items.subtotal_price	Subtotal for the item (price x quantity). Data type: String
<recurring_frequency>.items.sys_class_name	System classification name of the item. Data type: String
<recurring_frequency>.items.sys_id	Sys_id of the item record. Data type: String
<recurring_frequency>.items.updated_by	User that updated the item after it was initially placed in the cart. Data type: String
<recurring_frequency>.items.updated_on	Last date/time on which the item was either initially placed in the cart or updated. Data type: String
<recurring_frequency>.items.variables	List of name-value pairs of the item variables. Data type: Object
<recurring_frequency>.show_subtotal_price	Flag that indicates whether to show a subtotal for the associated recurring fee category. Possible values: true: Show subtotals in the cart. false: Do not show subtotals in the cart. Data type: Boolean
<recurring_frequency>.subtotal_price	Subtotal of the cost of all items for the associated recurring frequency category. Data type: String
<recurring_frequency>.subtotal_recurring_frequency	Type of subtotal recurring frequency, such as daily, monthly, etc. Same as subtotal_recurring_frequency. Data type: String
<recurring_frequency>.subtotal_recurring_price	Subtotal of the recurring fees of the items within the associated recurring frequency category. Data type: String
<recurring_frequency>.subtotal_title	If the show_subtotal_price is set to true, the text to display in the cart for the associated subtitle. Data type: String
<recurring_frequency>.total_title	Text to display for the total title for the associated recurring frequency category. Data type: String
requested_for	Sys_id of the user for whom the item was ordered. Data type: String
requested_for_user	User that requested the item on behalf of someone else. Data type: String
show_subtotal_price	Flag that indicates whether to show the subtotal price in the cart. Possible values: true: Show subtotals in the cart. false: Do not show subtotals in the cart. Data type: String
special_instructions	Any instructions given by the customer on the item. Data type: String
subtotal_price	Subtotal of all items in the cart in whole dollars. Data type: String
subtotal_recurring_frequency	Type of subtotal recurring frequency, such as daily, monthly, etc. Same as <recurring_frequency>.subtotal_recurring_frequency. Data type: String
subtotal_recurring_price	Subtotal of the recurring frequency fees for all items in the cart. Data type: String
subtotal_title	Text to display in the cart for the subtotal field title. Data type: String
total_title	Text to display in the cart for the total field title. Data type: String

cURL request

curl "https://instance.servicenow.com/api/sn_sc/servicecatalog/cart/checkout" \
--request POST \
--header "Accept:application/json" \
--user "username":"password"

{
  "result": {
    "cart_id": "0830db8413a56300397533e2e144b0ba",
    "subtotal_price": "$1,598.00",
    "subtotal_recurring_frequency": "",
    "delivery_address": "",
    "special_instructions": "",
    "subtotal_recurring_price": "$0.00",
    "total_title": "Total",
    "requested_for_user": "System Administrator",
    "none": {
      "subtotal_price": "$1,598.00",
      "subtotal_recurring_frequency": "",
      "subtotal_recurring_price": "$0.00",
      "total_title": "Total",
      "frequency_label": null,
      "items": [
        {
          "updated_on": "2018-11-06 17:01:21",
          "catalog_item_id": "07f1666b0bf00300eba42da0d5673ab0",
          "short_description": "Apple iPhone 7 ",
          "recurring_subtotal_price": "$0.00",
          "delivery_time": "2 Days",
          "sys_class_name": "sc_cat_item",
          "sys_id": "a846872a1369e300027879d96144b07e",
          "price": "$799.00",
          "recurring_frequency": null,
          "subtotal_price": "$799.00",
          "variables": {},
          "quantity": "1",
          "item_id": "07f1666b0bf00300eba42da0d5673ab0",
          "recurring_price": "$0.00",
          "show_price": true,
          "item_name": "Apple iPhone7",
          "cart_item_id": "a846872a1369e300027879d96144b07e",
          "recurring_subtotal": 0,
          "show_quantity": true,
          "created_by": "admin",
          "picture": "e823ee6b0bf00300eba42da0d5673a95.iix",
          "created_on": "2018-11-06 17:01:21",
          "localized_price": "$799.00",
          "subtotal": 799,
          "show_recurring_price": false,
          "name": "Apple iPhone7",
          "updated_by": "admin",
          "localized_recurring_price": "$0.00",
          "order_guide": ""
        },
        {
          "updated_on": "2018-11-06 17:34:15",
          "catalog_item_id": "07f1666b0bf00300eba42da0d5673ab0",
          "short_description": "Apple iPhone 7 ",
          "recurring_subtotal_price": "$0.00",
          "delivery_time": "2 Days",
          "sys_class_name": "sc_cat_item",
          "sys_id": "7d138fa21329e300027879d96144b065",
          "price": "$799.00",
          "recurring_frequency": null,
          "subtotal_price": "$799.00",
          "variables": {},
          "quantity": "1",
          "item_id": "07f1666b0bf00300eba42da0d5673ab0",
          "recurring_price": "$0.00",
          "show_price": true,
          "item_name": "Apple iPhone7",
          "cart_item_id": "7d138fa21329e300027879d96144b065",
          "recurring_subtotal": 0,
          "show_quantity": true,
          "created_by": "admin",
          "picture": "e823ee6b0bf00300eba42da0d5673a95.iix",
          "created_on": "2018-11-06 16:47:30",
          "localized_price": "$799.00",
          "subtotal": 799,
          "show_recurring_price": false,
          "name": "Apple iPhone7",
          "updated_by": "admin",
          "localized_recurring_price": "$0.00",
          "order_guide": ""
        }
      ],
      "show_subtotal_price": "true",
      "subtotal_title": "Subtotal"
    },
    "requested_for": "6816f79cc0a8016401c5a33be04be441",
    "show_subtotal_price": "true",
    "subtotal_title": "Subtotal"
  }
}

Service Catalog - POST /sn_sc/servicecatalog/cart/submit_order

Checks out the user cart, based on the current check-out type (one-step or two-step).

If one-step checkout, the method checks out (saves) the cart and returns the request number and the request order ID. If two-step checkout, the method returns the cart order status and all the information required for two-step checkout.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/cart/submit_order

Default URL: /api/sn_sc/servicecatalog/cart/submit_order

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 85. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String

Table 86. Query parameters

Name	Description
None

Table 87. Request body parameters (XML or JSON)

Name	Description
None

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 88. Request headers

Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json

Table 89. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 90. Status codes

Status code	Description
200	Indicates that the request completed successfully and the items in the cart are successfully checked out. If one-step checkout, the method checks out (saves) the cart and returns the request number and the request order ID. If two-step checkout, the method returns the cart order status and all the information required for two-step checkout.
400	Indicates that the user cart is empty.
401	Unauthorized. The user credentials are incorrect or have not been passed.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Name	Description
parent_id	If available, sys_id of the parent record from which the request is created. For more information, see Configure a parent mapping for a request. Data type: String
parent_table	Name of the parent table. Data type: String
request_id	Sys_id of the order request generated. Data type: String
request_number	Number of the request generated. Data type: String

cURL request

curl "https://instance.servicenow.com /api/sn_sc/v1/servicecatalog/cart/submit_order " \
--request POST \
--header "Accept:application/json" \
--user "username":"password"

{
  "result": {
    "request_number": "REQ0010010",
    "request_id": "f89ed597db21120064301150f0b8f5ff"
  }
}

Service Catalog - POST /sn_sc/servicecatalog/items/{sys_id}/add_to_cart

Adds the specified item to the cart of the current user.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/items/{sys_id}/add_to_cart

Default URL: /api/sn_sc/servicecatalog/items/{sys_id}/add_to_cart

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 91. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String
sys_id	Sys_id of the item to add to the current cart. Data type: String

Table 92. Query parameters

Name	Description
None

Table 93. Request body parameters (XML or JSON)

Name	Description
sysparm_also_request_for	Comma-separated string of user sys_ids of other users for which to order the specified item. You cannot specify more than 50 additional users to receive the item. If any person in the list doesn't qualify for the item, the entire request is rejected. If the associated item does not have the requested_for variable set, the request is rejected. If the associated item has the requested_for variable set, but the Enable also Request for variable is not configured, or the calling user doesn’t have the proper roles, the request is rejected. Table: User [sys_user]
sysparm_quantity	Required. Quantity of the item. Cannot be a negative number. Data type: Number
sysparm_requested_for	Sys_id of the user for whom to order the specified item. Data type: String Table: User [sys_user]
variables	Name-value pairs of all mandatory cart item variables. Mandatory variables are defined on the associated form. Data type: String

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 94. Request headers

Header	Description
None

Table 95. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 96. Status codes

Status code	Description
200	Successful. The request was successfully processed.
400	The following errors can occur: Invalid quantity value: Indicates that either the sysparm_quantity parameter is not provided or contains an invalid value. Security constraints prevent ordering of Item: Indicates that either the cart item sys_id specified in the path parameters is invalid or the user does not have access to the item. Mandatory Variables are required: Indicates that one or more of the mandatory variables is not provided in the request.
401	Unauthorized. The user credentials are incorrect or have not been passed.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Name	Description
cart_id	Cart sys_id. Data type: String
items	Details of all of the items in the cart. Data type: Array "items":[ { "cart_item_id":"String", "catalog_item_id":"String", "item_name":"String", "localized_recurring_price":"String", "localized_price":"String", "price":"String", "quantity":"String", "recurring_frequency":"String", "recurring_price":"String" } ]
items.cart_item_id	Sys_id of the item. Data type: String
items.catalog_item_id	Catalog sys_id of the item. Data type: String
items.item_name	Name of the item. Data type: String
items.localized_price	Price of the item, in the user's local currency. Data type: String
items.localized_recurring_price	Recurring price of the item, in the user's local currency. Data type: String
items.price	Base price. Data type: String
items.quantity	Quantity of the item in the cart. Data type: String
items.recurring_frequency	Frequency at which the recurring price is applied. Data type: String
items.recurring_price	Recurring price. Data type: String
subtotal	Subtotal of the items in the cart. Data type: String

Sample cURL request and response

curl "https://instance.servicenow.com/api/sn_sc/servicecatalog/items/0d08837237153000158bbfc8bcbe5d02/add_to_cart" \
--request POST \
--header "Accept:application/json" \
--data "{ 'sysparm_quantity' : '1',
  'variables' : {
    'acrobat' : 'true'
  }
}" \
--user "username":"password"

{
  "result": {
    "cart_id": "0951c597db21120064301150f0b8f5cf",
    "subtotal": "$1,599.98",
    "items": [
      {
        "catalog_item_id": "0d08837237153000158bbfc8bcbe5d02",
        "quantity": "1",
        "localized_price": "$799.99",
        "price": "$799.99",
        "recurring_frequency": "Monthly",
        "localized_recurring_price": "$30.00",
        "recurring_price": "$29.00",
        "item_name": "Apple iPhone 5",
        "cart_item_id": "ac61c597db21120064301150f0b8f5f9"
      }
    ]
  }
}

Service Catalog - POST /sn_sc/servicecatalog/items/{sys_id}/add_to_wishlist

Adds the specified item to the wish list cart.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/items/{sys_id}/add_to_wishlist

Default URL: /api/sn_sc/ servicecatalog/items/{sys_id}/add_to_wishlist

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 97. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String
sys_id	Sys_id of the item to add to the wish list. Data type: String

Table 98. Query parameters

Name	Description
None

Table 99. Request body parameters (XML or JSON)

Name	Description
None

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 100. Request headers

Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json
Content-Type	Data format of the request body. Supported types: application/json or application/xml. Default: application/json

Table 101. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 102. Status codes

Status code	Description
200	Successful. The request was successfully processed.
400	Indicates a failed request. Invalid request data or the user cannot add item to the wish list.
401	Unauthorized. The user credentials are incorrect or have not been passed.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Name	Description
None

cURL request

curl "http://instance.servicenow.com/api/sn_sc/servicecatalog/items/04b7e94b4f7b4200086eeed18110c7fd/add_to_wishlist" \
 --request POST \
 --header "Accept:application/json" \
 --header "Content-Type:application/json" \
 --data "{\"sysparm_quantity\":\"1\"}" \
 --user "username":"password"

{
  "result": {
    "cart_id": "02a559a7c3b02200d68d3b0ac3d3ae5d",
    "items": [
      {
        "catalog_item_id": "04b7e94b4f7b4200086eeed18110c7fd",
        "variables": {
          "Adobe Photoshop": "",
          "Adobe Acrobat": "",
          "Optional Software": "",
          "Additional software requirements": ""
        },
        "quantity": "1",
        "localized_price": "$1,100.00",
        "price": "$1,100.00",
        "recurring_frequency": "Annually",
        "localized_recurring_price": "$100.00",
        "recurring_price": "$100.00",
        "item_name": "Standard Laptop &",
        "cart_item_id": "d31be364c3012200d68d3b0ac3d3aecf",
        "delivery_time": "5 Days"
      }
    ]
  }
}

Service Catalog - POST /sn_sc/servicecatalog/items/{sys_id}/checkout_guide

Retrieves an array of contents requested for checkout.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/items/{sys_id}/checkout_guide

Default URL: /api/sn_sc/servicecatalog/items/{sys_id}/checkout_guide

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 103. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String
sys_id	Sys_id of the checkout guide for which to return the information. Data type: String

Table 104. Query parameters

Name	Description
None

Table 105. Request body parameters (XML or JSON)

Name	Description
items	List of object that describe the items requested for checkout. Data type: Array "items": [{ "sys_id": "String", "sysparm_quantity": "String", "variables": {Object} }]
items.sys_id	Required. Sys_id of the catalog item. Data type: String
items.sysparm_quantity	Number of items. Data type: String Default: 1
items.variables	Name-value pairs of variables associated with the item. Data type: Object Default: No variables

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 106. Request headers

Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json
Content-Type	Data format of the request body. Supported types: application/json or application/xml. Default: application/json

Table 107. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 108. Status codes

Status code	Description
200	Indicates that the request has completed successfully. Is not two-step: Items are added to the cart and the cart contents are returned. Is two-step: Returns the request number and request sys_id after checkout.
400	Indicates that the request is invalid. Could be due to one of the following reasons: One or more items sent do not exist. User does not have access to one or more of the items. Mandatory variables of one or more items have not been answered. (Only variables defined as mandatory are honored.) Quantity value is sent and is not a positive integer.
401	Unauthorized. The user credentials are incorrect or have not been passed.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Table 109. Elements returned in the response body when two-step checkout is false

Name	Description
cart_id	Sys_id of the cart. Data type: String
items	List of objects that contain details of all the items in the cart. Data type: Array "items": [{ "cart_item_id": "String", "catalog_item_id": "String", "delivery_time": "String", "item_name": "String", "localized_price": "String", "localized_recurring_price": "String", "price": "String", "quantity": "String", "recurring_frequency": "String", "recurring_price": "String", "variables": {Object} }]
items.cart_item_id	Sys_id of the item in the cart. Data type: String
items.catalog_item_id	Sys_id of the catalog item in the cart. Data type: String
items.delivery_time	Amount of time it takes to deliver the item. Data type: String
items.item_name	Name of the item in the cart. Data type: String
items.localized_price	Price of the item in local currency. Data type: String
items.localized_recurring_price	Recurring price of the item in local currency. Data type: String
items.price	Price of the item. Data type: String
items.quantity	Number of the item in the cart. Data type: String
items.recurring_frequency	Recurring frequency of the item. Data type: String
items.recurring_price	Recurring price of the item. Data type: String
items.variables	Name-value pairs associated with the item in the cart. Data type: Object
parent_id	If available, the sys_id of the parent record from which the request is created. For more information, see Configure a parent mapping for a request. Data type: String
parent_table	Name of the parent table (case sensitive). Data type: String
request_number	Request record number. Data type: String
request_id	Sys_id of the request. Data type: String
subtotal_price	Cart subtotal. Data type: String
subtotal_price	Subtotal of the current frequency block. Data type: String
subtotal_recurring_frequency	Recurring frequency subtotal of the cart. Data type: String
subtotal_recurring_frequency	Recurring frequency subtotal of the current frequency block. Data type: String
subtotal_recurring_price	Recurring price subtotal of the cart. Data type: String
subtotal_recurring_price	Recurring price subtotal of the current frequency block Data type: String
total_title	Title for total field on page. Data type: String
total_title	Title for total field on the current frequency block. Data type: String

cURL request

curl "https://instance.servicenow.com/api/sn_sc/v1/servicecatalog/items/6690750f4f7b4200086eeed18110c761/checkout_guide" \
--request POST \
--header "Accept:application/json"  \
--header "Content-Type:application/json" \
--data "{\"items\":[{
  \"sys_id\":\"04b7e94b4f7b4200086eeed18110c7fd\",
  \"variables\":{
    \"acrobat\":\"true\",
    \"Additional_software_requirements\":\"MS Office 2007\"
  },
  \"sysparm_quantity\":\"3\"
},
{
  \"sys_id\":\"e1be6dcb4f7b4200086eeed18110c74c\"
},
{
  \"sys_id\":\"186d917a6fab7980575967ddbb3ee4f2\",
  \"variables\":{
    \"new_email\":\"[e-mail]\"
  }
},
{
  \"sys_id\":\"8b3ae7fedc1be1004ece5c08239e522b\"
},
{
  \"sys_id\":\"962967674ff38200086eeed18110c7e7\",
  \"variables\":{
    \"ergonomic_office\":\"Office chair should have lumbar support\"
  }
}]}" \
--user "username":"password"

<!--Case-1: if two-step is false:-->
{
  "result": {
    "cart_id": "0d8c7a32c3211200d68d3b0ac3d3aeba",
    "subtotal_price": "$3,350.00",
    "subtotal_recurring_frequency": "",
    "subtotal_recurring_price": "$300.00",
    "total_title": "Total",
    "monthly": {
      "subtotal_price": "$50.00",
      "subtotal_recurring_frequency": "Monthly",
      "subtotal_recurring_price": "$0.00",
      "total_title": "Total",
      "items": [
        {
          "catalog_item_id": "90af095bcd38798071a208d710d1b64f",
          "variables": {},
          "quantity": "1",
          "localized_price": "$50.00",
          "price": "$50.00",
          "recurring_frequency": "Monthly",
          "localized_recurring_price": "$0.00",
          "recurring_price": "$0.00",
          "item_name": "Belkin iPad Mini Case",
          "cart_item_id": "cb6e485fc3211200d68d3b0ac3d3ae35",
          "delivery_time": "2 Days"
        }
      ],
      "show_subtotal_price": "true",
      "subtotal_title": "Subtotal"
    },
    "none": {
      "subtotal_price": "-",
      "subtotal_recurring_frequency": "",
      "subtotal_recurring_price": "$0.00",
      "total_title": "Total",
      "items": [
        {
          "catalog_item_id": "186d917a6fab7980575967ddbb3ee4f2",
          "variables": {
            "Preferred Email address": "[e-mail]"
          },
          "quantity": "1",
          "localized_price": "$0.00",
          "price": "$0.00",
          "recurring_frequency": "",
          "localized_recurring_price": "$0.00",
          "recurring_price": "$0.00",
          "item_name": "New Email Account",
          "cart_item_id": "17c5241fc3211200d68d3b0ac3d3ae7f",
          "delivery_time": "global.Workflow"
        },
        {
          "catalog_item_id": "8b3ae7fedc1be1004ece5c08239e522b",
          "variables": {},
          "quantity": "1",
          "localized_price": "$0.00",
          "price": "$0.00",
          "recurring_frequency": "",
          "localized_recurring_price": "$0.00",
          "recurring_price": "$0.00",
          "item_name": "Corp VPN",
          "cart_item_id": "97c5241fc3211200d68d3b0ac3d3ae7f",
          "delivery_time": "2 Days"
        },
        {
          "catalog_item_id": "e1be6dcb4f7b4200086eeed18110c74c",
          "variables": {},
          "quantity": "1",
          "localized_price": "$0.00",
          "price": "$0.00",
          "recurring_frequency": "",
          "localized_recurring_price": "$0.00",
          "recurring_price": "$0.00",
          "item_name": "External Monitor",
          "cart_item_id": "d3c5241fc3211200d68d3b0ac3d3ae7f",
          "delivery_time": "2 Days"
        },
        {
          "catalog_item_id": "962967674ff38200086eeed18110c7e7",
          "variables": {
            "Please describe any ergonomic requirements\n\t\t": "Office chair should have lumbar support"
          },
          "quantity": "1",
          "localized_price": "$0.00",
          "price": "$0.00",
          "recurring_frequency": "",
          "localized_recurring_price": "$0.00",
          "recurring_price": "$0.00",
          "item_name": "Desk Set Up",
          "cart_item_id": "d7c5241fc3211200d68d3b0ac3d3ae7f",
          "delivery_time": "5 Days"
        }
      ],
      "show_subtotal_price": "false",
      "subtotal_title": "Subtotal"
    },
    "yearly": {
      "subtotal_price": "$3,300.00",
      "subtotal_recurring_frequency": "Annually",
      "subtotal_recurring_price": "$300.00",
      "total_title": "Total",
      "items": [
        {
          "catalog_item_id": "04b7e94b4f7b4200086eeed18110c7fd",
          "variables": {
            "Adobe Photoshop": "",
            "Adobe Acrobat": "true",
            "Optional Software": "",
            "Additional software requirements": "MS Office 2007"
          },
          "quantity": "3",
          "localized_price": "$1,100.00",
          "price": "$1,100.00",
          "recurring_frequency": "Annually",
          "localized_recurring_price": "$100.00",
          "recurring_price": "$100.00",
          "item_name": "Standard Laptop",
          "cart_item_id": "9fc5241fc3211200d68d3b0ac3d3ae7e",
          "delivery_time": "5 Days"
        }
      ],
      "show_subtotal_price": "true",
      "subtotal_title": "Subtotal"
    },
    "show_subtotal_price": "true",
    "subtotal_title": "Subtotal"
  }
}

Case-2: if two-step is true:
{
  "result": {
    "request_number": "REQ0010001",
    "request_id": "82a7e89fc3211200d68d3b0ac3d3ae0a"
  }
}

Service Catalog - POST /sn_sc/servicecatalog/items/{item_sys_id}/get_invalid_delegated_users

Returns a list of users whose request for the specified item cannot be delegated (requested by another user).

You can call this endpoint prior to calling an endpoint such as Service Catalog API - POST /sn_sc/servicecatalog/items/{sys_id}/add_to_cart or Service Catalog API - POST /sn_sc/servicecatalog/items/{sys_id}/order_now that allow the requisition of a service catalog item on behalf of another person. These calls fail if you pass in a user that is not authorized for the associated item. This endpoint allows you to verify your list of users prior to calling an endpoint that orders the item or tries to add the item to a cart.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/items/{item_sys_id}/get_invalid_delegated_users

Default URL: /api/sn_sc/servicecatalog/items/{item_sys_id}/get_invalid_delegated_users

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 110. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String
item_sys_id	Sys_id of the service catalog item to verify whether the specified user has acquisition rights. Data type: String Table: Service Catalog [sc_catalog]

Table 111. Query parameters

Name	Description
None

Table 112. Request body parameters (XML or JSON)

Name	Description
sysparm_also_request_for	Comma separated string of valid user sys_ids. The endpoint verifies that these users have acquisition rights to the specified service catalog item. Data type: String Table: Users [sys_users]

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 113. Request headers

Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json
Content-Type	Data format of the request body. Supported types: application/json or application/xml. Default: application/json

Table 114. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 115. Status codes

Status code	Description
200	Successful. The request was successfully processed.
400	Request failed. Bad request given for processing. Refer to the message in the return results for additional information on the error.
401	Unauthorized. The user credentials are incorrect or have not been passed.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Name	Description
errCode	Number associated with the error. Only returned if the endpoint fails. Data type: String
errMsg	Description of the error that the endpoint encountered when it failed.
invalidUsers	Names of the users that are not able to request the specified catalog item. Data type: Array

cURL request

curl "https://instance.servicenow.com/api/sn_sc/servicecatalog/items/04b7e94b4f7b4200086eeed18110c7fd/get_invalid_delegated_users" \
--request POST \
--header "Accept:application/json" \
--header "Content-Type:application/json" \
--data "{\"sysparm_also_request_for\":\"a8f98bb0eb32010045e1a5115206fe3a,62826bf03710200044e0bfc8bcbe5df1\"}" \
--user "username":"password"

{
  "result": {
    "invalidUsers": [
      "Abel Tuter"
    ]
  }
}

cURL request

curl "https://instance.servicenow.com /api/sn_sc/servicecatalog/items/04b7e94b4f7b4200086eeed18110c7fd/get_invalid_delegated_users" \
--request POST \
--header "Accept:application/json" \
--header "Content-Type:application/json" \
--data "{\"sysparm_also_request_for\":\"a8f98bb0eb32010045e1a5115206fe3a,62826bf03710200044e0bfc8bcbe5df1\"}" \
--user "username":"password"

{
  "result": {
    "errCode": "42202",
    "errMsg": "This item cannot be submitted for multiple people as it is not configured with Requested For"
  }
}

Service Catalog - POST /sn_sc/servicecatalog/items/{sys_id}/order_now

Orders the specified catalog item.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/items/{sys_id}/order_now

Default URL: /api/sn_sc/servicecatalog/items/{sys_id}/order_now

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 116. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String
sys_id	Sys_id of the service catalog item. Data type: String Table: Catalog Item [sc_cat_item]

Table 117. Query parameters

Name	Description
None

Table 118. Request body parameters (XML or JSON)

Name	Description
sysparm_also_request_for	Comma-separated string of user sys_ids of other users for which to order the specified item. You cannot specify more than 50 additional users to receive the item. If any person in the list doesn't qualify for the item, the entire request is rejected. If the associated item does not have the requested_for variable set, the request is rejected. If the associated item has the requested_for variable set, but the Enable also Request for variable is not configured, or the calling user doesn’t have the proper roles, the request is rejected. Table: User [sys_user]
sysparm_quantity	Required. Quantity of the item. Cannot be a negative number. Data type: Number
sysparm_requested_for	Sys_id of the user for whom to order the specified item. The settings of the glide.sc.req_for.roles and glide.sc.req_for.roles.default properties determine the level at which a user can request items. If a value is specified in the glide.sc.req_for.roles property, the system checks if the user has the specified role to request information of other users. If the glide.sc.req_for.roles property value is empty and the glide.sc.req_for.roles.default property value is deny, no user can request items for other users. If the glide.sc.req_for.roles property value is empty and the glide.sc.req_for.roles.default property value is allow, any user can request items for other users. Data type: String
variables	Name-value pairs of all mandatory cart item variables. Mandatory variables are defined on the associated form. Data type: String

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 119. Request headers

Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json
Content-Type	Data format of the request body. Supported types: application/json or application/xml. Default: application/json

Table 120. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 121. Status codes

Status code	Description
200	Successful. The request was successfully processed.
400	Indicates that the quantity value is invalid and the request is not placed.
401	Unauthorized. The user credentials are incorrect or have not been passed.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Name	Description
number	Number of the generated request. Data type: String
parent_id	If available, the sys_id of the parent record from which the request is created. For more information, see Configure a parent mapping for a request. Data type: String
parent_table	If available, the name of the parent table from which the request is created. Data type: String
request_id	Sys_id of the order request. Data type: String
request_number	Request number. Data type: String
sys_id	Sys_id of the order. Data type: String
table	Table name of the request. Data type: String

Sample cURL request

curl "https://instance.servicenow.com/api/sn_sc/servicecatalog/items/d82ea08510247200964f77ffeec6c4ee/order_now" \
--request POST \
--header "Accept:application/json" \
--header "Content-Type:application/json" \
--data "{
  sysparm_quantity: 1,
  variables: {
    replacement: 'Yes',
    originalnumber: '1640000',
    data_plan: '500MB'
  }
}" \
--user "username":"password"

{
  "result": {
    "sys_id": "cf56a3fcdb3a2300e890f71fbf9619ac",
    "number": "REQ0010012",
    "request_number": "REQ0010012",
    "request_id": "cf56a3fcdb3a2300e890f71fbf9619ac",
    "table": "sc_request"
  }
}

Service Catalog - POST /sn_sc/servicecatalog/items/{sys_id}/submit_producer

Creates a record and returns the Table API relative path and redirect URL to access the created record.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/items/{sys_id}/submit_producer

Default URL: /api/sn_sc/servicecatalog/items/{sys_id}/submit_producer

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 122. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String
sys_id	Sys_id of the table in which to create the record producer. Data type: String

Table 123. Query parameters

Name	Description
sysparm_view	UI view for which to render the data. Determines the fields returned in the response. Valid values: desktop mobile both If you also specify the sysparm_fields parameter, it takes precedent. Data type: String

Table 124. Request body parameters (XML or JSON)

Name	Description
variables	Name-value pairs of the variables of the producer record to define.

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 125. Request headers

Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json
Content-Type	Data format of the request body. Supported types: application/json or application/xml. Default: application/json

Table 126. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 127. Status codes

Status code	Description
200	Indicates successful request and returns the response object consisting of Table API and URL to access the created record.
400	Request is not processed due to incorrect request message.
401	Unauthorized. The user credentials are incorrect or have not been passed.
404	Requested resource cannot be found.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Name	Description
number	Number of the ticket associated with the record producer. Data type: String
parent_id	If available, sys_id of the parent record from which the request is created. For more information, see Configure a parent mapping for a request. Data type: String
parent_table	Name of the parent table. Data type: String
record	Table API relative path of the newly created record producer. Data type: String
redirect_portal_url	URL to which to redirect the Service Portal. Data type: String
redirect_to	Redirect value. Data type: String
redirect_url	Redirect URL to access the created record producer. Data type: String
sys_id	Sys_id of the record created. Data type: String
table	Name of the table on which the request was made. Data type: String

cURL request

curl "https://instance.servicenow.com/api/sn_sc/servicecatalog/items/3f1dd0320a0a0b99000a53f7604a2ef9/submit_producer" \
--request POST \
--header "Accept:application/json" \
--header "Content-Type:application/json" \
--data "{'variables':{'urgency':'2','comments':'This is sample incident'}}" \
--user "username":"password"

{
  "result": {
    "sys_id": "6baf4e1ddbba2300e890f71fbf961963",
    "number": "INC0010006",
    "parent_id": null,
    "record": "api/now/table/incident/6baf4e1ddbba2300e890f71fbf961963",
    "redirect_portal_url": "",
    "parent_table": "task",
    "redirect_url": "incident.do?sys_id=6baf4e1ddbba2300e890f71fbf961963&sysparm_view=ess",
    "table": "incident",
    "redirect_to": ""
  }
}

Service Catalog - POST /sn/sc/servicecatalog/variables/{sys_id}/display_value

Returns the display value of the specified variable.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/variables/{sys_id}/display_value

Default URL: /api/sn_sc/servicecatalog/variables/{sys_id}/display_value

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 128. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String
sys_id	Sys_id of the variable for which to return the display value. Data type: String

Table 129. Query parameters

Name	Description
None

Table 130. Request body parameters (XML or JSON)

Name	Description
sysparm_value	Sys_id of the record that contains the display value to return. Data type: String

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 131. Request headers

Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json
Content-Type	Data format of the request body. Supported types: application/json or application/xml. Default: application/json

Table 132. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 133. Status codes

Status code	Description
200	Successful. The request was successfully processed.
401	Unauthorized. The user credentials are incorrect or have not been passed.
404	Not found. The requested item wasn't found.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Name	Description
result	Display value of the variable. Data type: String

cURL request

 curl "https://instance.servicenow.com/api/sn_sc/servicecatalog/variables/2a3947a10a0a020e007f12648f8790c0/display_value" \ 
--request POST \ 
--header "Accept:application/json" \ 
--header "Content-Type:application/json" \ 
--data "{\"sysparm_value\":\"62826bf03710200044e0bfc8bcbe5df1\"}" \ 
--user "username":"password" 

{
  "result": "Abel Tuter (Architect)"
}

Service Catalog - PUT /sn_sc/servicecatalog/cart/{cart_item_id}

Updates the specified item in the logged in user's cart.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/cart/{cart_item_id}

Default URL: /api/sn_sc/servicecatalog/cart/{cart_item_id}

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 134. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String
cart_item_id	Sys_id of the cart item to update. Data type: String

Table 135. Query parameters

Name	Description
None

Table 136. Request body parameters (XML or JSON)

Name	Description
sysparm_quantity	Required. Quantity of the item to update the cart. Data type: String
variables	Required if there are mandatory variables specified for the item. Object consisting of all mandatory variable names-value pairs. Data type: Object

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 137. Request headers

Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json
Content-Type	Data format of the request body. Supported types: application/json or application/xml. Default: application/json

Table 138. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 139. Status codes

Status code	Description
201	Indicates that the request completed successfully and that the item is added to the cart.
400	Following three errors can occur: Invalid quantity value:Indicates that either the sysparm_quantity parameter is not provided or contains invalid value. Security constraints prevent ordering of Item:Indicates that either the item ID specified in the path parameters is either invalid or the user does not have access to the item. Mandatory Variables are required:Indicates that one or more of the mandatory variable values is not provided in the request.
401	Unauthorized. The user credentials are incorrect or have not been passed.
500	Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

Response body parameters (JSON or XML)

Name	Description
cart_id	Sys_id of the cart. Data type: String
<recurring_frequency>	Describes an items in the cart having a specific recurring frequency. Possible values include: daily monthly yearly none (no recurring fees) Data type: Object "<recurring_frequency>": { "frequency_label": "String", "items": [Array], "show_subtotal_price": "String", "subtotal_price": "String", "subtotal_recurring_frequency": "String", "subtotal_recurring_price": "String", "subtotal_title": "String", "total_title": "String" }
<recurring_frequency>.frequency_label	Frequency of the associated recurring fee. If there are no recurring fees for the item, this parameter contains "null". Data type: String
<recurring_frequency>.items	List of objects that describe each item associated with the specified recurring frequency category. Data type: Array "items": [{ "cart_item_id": "String", "catalog_item_id": "String", "created.by": "String", "created_on": "String", "delivery_time": "String", "item_id": "String", "item_name": "String", "localized_price": "String", "localized_recurring_price": "String", "name": "String", "order_guide": "String", "picture": "String", "price": "String", "quantity": "String", "recurring_frequency": "String", "recurring_price": "String", "recurring_subtotal": Number, "recurring_subtotal_price": "String", "short_description": "String", "show_price": Boolean, "show_quantity": Boolean, "show_recurring_price": Boolean, "subtotal": Number, "subtotal_price": "String", "sys_class_name": "String", "sys_id": "String", "updated_by": "String", "updated_on": "String", "variables": {Object} }]
<recurring_frequency>.items.cart_item_id	Sys_id of the item in this cart. Data type: String
<recurring_frequency>.items.catalog_item_id	Catalog sys_id of the item. Data type: String
<recurring_frequency>.items.created.by	User that initially placed the item in the cart. Data type: String
<recurring_frequency>.items.created_on	Date on which the item was initially placed in the cart. Data type: String
<recurring_frequency>.items.delivery_time	Time that the specified item takes to be delivered. Data type: String
<recurring_frequency>.items.item_id	Item sys_id. Data type: String
<recurring_frequency>.items.item_name	Name of the specified item. Data type: String
<recurring_frequency>.items.localized_price	Price of the item (in local currency). Data type: String
<recurring_frequency>.items.localized_recurring_price	Recurring fee for the specified item (in local currency). Data type: String
<recurring_frequency>.items.name	Item name. Data type: String
<recurring_frequency>.items.order_guide	Name of the order guide to which this item is associated. If this item is not associated with an order guide this parameter contains an empty string. Data type: String
<recurring_frequency>.items.picture	File name of the picture of the item. Data type: String
<recurring_frequency>.items.price	Price of the item. Data type: String
<recurring_frequency>.items.quantity	Number of the specified item in the cart. Data type: String
<recurring_frequency>.items.recurring_frequency	How often the recurring fee is charged for the specified item. Data type: String Default: Null
<recurring_frequency>.items.recurring_price	Recurring fee for the specified item. Data type: String
<recurring_frequency>.items.recurring_subtotal	Subtotal of the recurring fees for the item (recurring_price x quantity). Data type: Number
<recurring_frequency>.items.recurring_subtotal_price	Subtotal of the recurring fees for the item. Data type: String
<recurring_frequency>.items.short_description	Short description of the item. Data type: String
<recurring_frequency>.items.show_price	Flag that indicates whether the price of the item is shown in the cart. Possible values: true: Show the price of the item in the cart. false: Do not show the price of the item in the cart. Data type: Boolean
<recurring_frequency>.items.show.quantity	Flag that indicates whether to show the item quantity in the cart. Possible values: true: Show the item quantity in the cart. false: Do not show the item quantity in the cart. Data type: Boolean
<recurring_frequency>.items.show_recurring_price	Flag that indicates whether the recurring fees should appear in the cart. Possible values: true: Show the recurring fees in the cart. false: Do not show the recurring fees in the cart. Data type: Boolean
<recurring_frequency>.items.subtotal	Subtotal of the number of items. Data type: Number
<recurring_frequency>.items.subtotal_price	Subtotal for the item (price x quantity). Data type: String
<recurring_frequency>.items.sys_class_name	System classification name of the item. Data type: String
<recurring_frequency>.items.sys_id	Sys_id of the item. Data type: String
<recurring_frequency>.items.updated_by	User that updated the item after it was initially placed in the cart. Data type: String
<recurring_frequency>.items.updated_on	Last date/time on which the item was either initially placed in the cart or updated. Data type: String
<recurring_frequency>.items.variables	Name-value pairs of the item variables. Data type: Object
<recurring_frequency>.show_subtotal_price	Flag that indicates whether to show a subtotal for the associated recurring fee category. Data type: String
<recurring_frequency>.subtotal_price	Subtotal of the cost of all items for the associated recurring frequency category. Data type: String
<recurring_frequency>.subtotal_recurring_frequency	Type of subtotal recurring frequency, such as daily, monthly, etc. Data type: String
<recurring_frequency>.subtotal_recurring_price	Subtotal of the recurring fees of the items within the associated recurring frequency category. Data type: String
<recurring_frequency>.subtotal_title	If the show_subtotal_price is set to true, the text to display in the cart for the associated subtitle. Data type: String
<recurring_frequency>.total_title	Text to display for the total title for the associated recurring frequency category. Data type: String
show_subtotal_price	Flag that indicates whether to show the subtotal price in the cart. Possible values: true: Show subtotals in the cart. false: Do not show subtotals in the cart. Data type: String
subtotal_price	Subtotal of all items in the cart. Data type: String
subtotal_recurring_frequency	Type of subtotal recurring frequency, such as daily, monthly, etc. Same as <recurring_frequency>.subtotal_recurring_frequency. Data type: String
subtotal_recurring_price	Subtotal of the recurring frequency fees for all items in the cart. Data type: String
subtotal_title	Text to display in the cart for the subtotal field title. Data type: String
total_title	Text to display in the cart for the total field title. Data type: String

cURL request

curl "https://instance.servicenow.com/api/sn_sc/v1/servicecatalog/cart/7d138fa21329e300027879d96144b065" \
--request PUT \
--header "Accept:application/json" \
--data "{\"sysparm_quantity\": \"2\" }" \
--user "username":"password"

{
  "result": {
    "cart_id": "0830db8413a56300397533e2e144b0ba",
    "subtotal_price": "$2,397.00",
    "subtotal_recurring_frequency": "",
    "subtotal_recurring_price": "$0.00",
    "total_title": "Total",
    "none": {
      "subtotal_price": "$2,397.00",
      "subtotal_recurring_frequency": "",
      "subtotal_recurring_price": "$0.00",
      "total_title": "Total",
      "frequency_label": null,
      "items": [
        {
          "updated_on": "2018-11-06 17:01:21",
          "catalog_item_id": "07f1666b0bf00300eba42da0d5673ab0",
          "short_description": "Apple iPhone 7 ",
          "recurring_subtotal_price": "$0.00",
          "delivery_time": "2 Days",
          "sys_class_name": "sc_cat_item",
          "sys_id": "a846872a1369e300027879d96144b07e",
          "price": "$799.00",
          "recurring_frequency": null,
          "subtotal_price": "$799.00",
          "variables": {},
          "quantity": "1",
          "item_id": "07f1666b0bf00300eba42da0d5673ab0",
          "recurring_price": "$0.00",
          "show_price": true,
          "item_name": "Apple iPhone7",
          "cart_item_id": "a846872a1369e300027879d96144b07e",
          "recurring_subtotal": 0,
          "show_quantity": true,
          "created_by": "admin",
          "picture": "e823ee6b0bf00300eba42da0d5673a95.iix",
          "created_on": "2018-11-06 17:01:21",
          "localized_price": "$799.00",
          "subtotal": 799,
          "show_recurring_price": false,
          "name": "Apple iPhone7",
          "updated_by": "admin",
          "localized_recurring_price": "$0.00",
          "order_guide": ""
        },
        {
          "updated_on": "2018-11-06 17:21:08",
          "catalog_item_id": "07f1666b0bf00300eba42da0d5673ab0",
          "short_description": "Apple iPhone 7 ",
          "recurring_subtotal_price": "$0.00",
          "delivery_time": "2 Days",
          "sys_class_name": "sc_cat_item",
          "sys_id": "7d138fa21329e300027879d96144b065",
          "price": "$799.00",
          "recurring_frequency": null,
          "subtotal_price": "$1,598.00",
          "variables": {},
          "quantity": "2",
          "item_id": "07f1666b0bf00300eba42da0d5673ab0",
          "recurring_price": "$0.00",
          "show_price": true,
          "item_name": "Apple iPhone7",
          "cart_item_id": "7d138fa21329e300027879d96144b065",
          "recurring_subtotal": 0,
          "show_quantity": true,
          "created_by": "admin",
          "picture": "e823ee6b0bf00300eba42da0d5673a95.iix",
          "created_on": "2018-11-06 16:47:30",
          "localized_price": "$799.00",
          "subtotal": 1598,
          "show_recurring_price": false,
          "name": "Apple iPhone7",
          "updated_by": "admin",
          "localized_recurring_price": "$0.00",
          "order_guide": ""
        }
      ],
      "show_subtotal_price": "true",
      "subtotal_title": "Subtotal"
    },
    "show_subtotal_price": "true",
    "subtotal_title": "Subtotal"
  }
}

Service Catalog - PUT /sn_sc/servicecatalog/items/{sys_id}/submit_guide

Retrieves a list of items based on the needs described for an order guide.

URL format

Versioned URL: /api/sn_sc/{api_version}/servicecatalog/items/{sys_id}/submit_guide

Default URL: /api/sn_sc/servicecatalog/items/{sys_id}/submit_guide

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 140. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String
sys_id	Sys_id of the order guide whose items are to be retrieved. Data type: String Table: Order guide [sc_cat_item_guide]

Table 141. Query parameters

Name	Description
None

Table 142. Request body parameters (XML or JSON)

Name	Description
variables	Variables requested for an item. Each variable is a JSON object consisting of name-value pairs. Data type: Array

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 143. Request headers

Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json
Content-Type	Data format of the request body. Supported types: application/json or application/xml. Default: application/json

Table 144. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 145. Status codes

Status code	Description
200	Indicates that the request has completed successfully. Returns a list of items based on the passed-in variable list. If the result set does not contain any items, then an empty array is returned.
400	Indicates that the request is invalid. Could be due to one of the following reasons: User does not have access to the item. Mandatory variables of one or more items have not been answered. (Only variables defined as mandatory are honored.)
401	Unauthorized. The user credentials are incorrect or have not been passed.
500	Internal error while calculating items depending on options chosen.

Response body parameters (JSON or XML)

Name	Description
catalogs	List of objects to which the item belongs and each catalog title and sys_id of the catalog. Data type: Array of Objects "catalogs": [ { "sys_id": "String", "title": "String" } ]
catalogs.sys_id	Sys_id of the catalog. Data type: String
catalogs.title	Catalog title. Data type: String
category	Category that contains this item. Data type: Object "catalogs": { "sys_id": "String", "title": "String" }
category.sys_id	Sys_id of the category. Data type: String
category.title	Category title Data type: String
client_script	List of all the catalog client scripts defined on the catalog item. Data type: Object "client_script": { "onChange": [Array], "onLoad": [Array], "onSubmit": [Array] }
client_script.onChange	List of onChange client scripts associated with the item. Data type: Array
client_script.onLoad	List of onLoad client scripts associated with the item. Data type: Array
client_script.onSubmit	List of onSubmit client scripts associated with the item. Data type: Array
data_lookup	Data lookups defined on the catalog item. Data type: Array
description	Full description of catalog item. Data type: String
icon	Path of the image that appears as an icon beside the catalog item. Data type: String
name	Name of the catalog item. Data type: String
short_description	Text on the service catalog homepage or search results page, or the title on the order form of the catalog item. Data type: String
show_price	Flag that indicates whether to show the price details. If true, returns the following details. local_currency localized_price localized_recurring_price price price_currency recurring_frequency recurring_price recurring_price_currency Data type: Boolean
sys_id	Sys_id of the catalog item. Data type: String
type	Item type. Possible values: catalog item order guide record producer item Data type: String
variables	Name-value pairs of all the variables associated with the catalog item. Data type: Array
ui_policy	List of all catalog UI policies defined on the catalog item. Data type: Array

cURL request

curl "https://instance.servicenow.com/api/sn_sc/v1/servicecatalog/items/6690750f4f7b4200086eeed18110c761/submit_guide" \
--request PUT \
--header "Accept:application/json" \
--header "Content-Type:application/json" \
--data "{
  \"variables\":{
    \"hiring_manager\":\"6816f79cc0a8016401c5a33be04be441\",
    \"hiring_group\":\"221f3db5c6112284009f4becd3039cc9\",
    \"remote\":\"No\",
    \"standard_package\":\"No\",
    \"laptop_type\":\"developer\"
  }
}" \
--user "username":"password"

{
  "result": [
    {
      "short_description": "Lenovo - Carbon x1",
      "icon": "1195c2084f889200086eeed18110c74a.iix",
      "description": "<p class=\"p1\"><font size=\"3\" color=\"#808080\"><span class=\"s1\">x1 Carbon</span></font></p>\n<p class=\"p1\"><font size=\"2\" color=\"#808080\" face=\"arial,helvetica,sans-serif\"><span class=\"s1\">The x1 Carbon is Lenovo&#39;s lightest ThinkPad yet. It provides a QHD display that fights glare and weighs less than three pounds. Ideal for most computing tasks, and highly mobile. </span></font></p>\n<p class=\"p2\"><font size=\"2\" color=\"#808080\" face=\"arial,helvetica,sans-serif\"><span class=\"s1\">Technical Specs:</span></font></p>\n<ul class=\"ul1\"><li class=\"li3\"><font size=\"2\" color=\"#808080\"><span class=\"s1\">Intel core i5 processor</span></font></li><li class=\"li3\"><font size=\"2\" color=\"#808080\"><span class=\"s1\">512GB solid state drive (SSD) </span></font></li><li class=\"li3\"><font size=\"2\" color=\"#808080\"><span class=\"s1\">Backlit keyboard</span></font></li></ul>",
      "show_price": true,
      "recurring_price": "$100.00",
      "type": "catalog_item",
      "local_currency": "USD",
      "sys_id": "04b7e94b4f7b4200086eeed18110c7fd",
      "recurring_price_currency": "USD",
      "localized_price": "$1,100.00",
      "price": "$1,100.00",
      "catalogs": [
       {
         "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
         "title": "Service Catalog"
       }
      ],
      "recurring_frequency": "Annually",
      "name": "Standard Laptop",
      "localized_recurring_price": "$100.00",
      "category": {
        "sys_id": "d258b953c611227a0146101fb1be7c31",
        "title": "Hardware"
      },
      "price_currency": "USD",
      "show_quantity": false,
      "quantity": "1",
      "order": "100",
      "variables": [
        {
          "label": "Optional Software",
          "type": 0,
          "mandatory": false,
          "displayvalue": "",
          "friendly_type": "container_start",
          "render_label": true,
          "read_only": false,
          "children": [
            {
              "label": "Adobe Acrobat",
              "type": 7,
              "mandatory": false,
              "displayvalue": "false",
              "friendly_type": "check_box",
              "display_type": "CheckBox",
              "render_label": true,
              "read_only": false,
              "pricing_implications": false,
              "name": "acrobat",
              "attributes": "edge_encryption_enabled=true",
              "id": "90b72d4b4f7b4200086eeed18110c701",
              "value": false,
              "help_text": "",
              "max_length": 0
            },
            {
              "label": "Adobe Photoshop",
              "type": 7,
              "mandatory": false,
              "displayvalue": "false",
              "friendly_type": "check_box",
              "display_type": "CheckBox",
              "render_label": true,
              "read_only": false,
              "pricing_implications": false,
              "name": "photoshop",
              "attributes": "edge_encryption_enabled=true",
              "id": "a8b72d4b4f7b4200086eeed18110c701",
              "value": false,
              "help_text": "",
              "max_length": 0
            }
          ],
          "name": "optional_label",
          "attributes": "edge_encryption_enabled=true",
          "id": "10b72d4b4f7b4200086eeed18110c700",
          "value": "",
          "help_text": "",
          "max_length": 0
        },
        {
          "label": "Additional software requirements",
          "type": 2,
          "mandatory": false,
          "displayvalue": "",
          "friendly_type": "multi_line_text",
          "display_type": "Multi Line Text",
          "render_label": true,
          "read_only": false,
          "name": "Additional_software_requirements",
          "attributes": "edge_encryption_enabled=true",
          "id": "a8b72d4b4f7b4200086eeed18110c702",
          "value": "",
          "help_text": "",
          "max_length": 0
        }
      ],
      "ui_policy": [],
      "client_script": {
        "onChange": [],
        "onSubmit": [],
        "onLoad": []
      },
      "data_lookup": []
    },
    {
      "sys_id": "e1be6dcb4f7b4200086eeed18110c74c",
      "short_description": "LG IPS 27\" Monitor",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "title": "Service Catalog"
        }
      ],
      "name": "External Monitor",
      "icon": "08569a4c4f889200086eeed18110c77b.iix",
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        "title": null
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      "show_quantity": false,
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}