Automation Center API

The Automation Center API provides endpoints to create and update data related to robots, processes, and execution jobs. By leveraging this API, you can integrate and reflect details from your automation workflows into the Automation Center dashboard.

Key concepts of the API:

• Robots: Software agents that execute bot processes. RPA robots can operate in attended or unattended modes.
• Processes: Instances of RPA workflows executed on a specific robot. To uniquely identify a process, both the process ID and the robot ID must be specified.
• Executions: Individual tasks performed within a process, such as transferring information from one resource to another (such as, copying data from emails into a spreadsheet).

How to use the API:

You can use the API to send data from third-party RPA tools, including robots, processes, and executions, to Automation Center.

Recommended Workflow:

1. Send the robot data.
2. Send the process data linked to the sent robot.
3. Send execution data that references the corresponding robot and process.
   Note:

   Execution data without its associated robot and process already captured in Automation Center will not appear on the dashboard.

Additional information:

• Event retention: Events created using this API are automatically removed from your instance after 14 days (default setting).
• Record limits: Each API call can handle a maximum of 2,000 records. This limit cannot be changed.
• Event deletion: This API does not support event deletion.

This API requires the Automation Center plugin to be active and requires the user to have either the sn_as.automation_technical_user or sn_ac.automation_admin role.

Automation Center - POST /sn_ac/automation/rpa

Creates robot, process, and execution events.

These events provide process automation. They appear in the Overview and Execution Automation Center dashboards to measure and monitor the output from multiple RPA vendors.

URL format

Versioned URL: /api/sn_ac/{api_version}/automation/rpa

Default URL: /api/sn_ac/v1/automation/rpa

Note:

Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

Supported request parameters

Table 1. Path parameters

Name	Description
api_version	Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest. Data type: String

Table 2. Query parameters

Name	Description
None

Table 3. Request body parameters (XML or JSON)

Name	Description
departmentName	Process and robot event types only. Name of the department to which the event belongs. This value is stored in the following tables depending on the event type: process: department field in the Base Bot Process [cmdb_ci_base_rpa_process] table. robot: department field in the Base Robot [cmdb_ci_base_rpa_robot] table. Data type: String
domainId	Sys_id of the domain to which the event belongs. This value is stored in the following tables depending on the event type: execution: sys_domain field in the Automation Execution [sn_ac_automation_execution] table. process: sys_domain field in the Base Bot Process [cmdb_ci_base_rpa_process] table. robot: sys_domain field in the Base Robot [cmdb_ci_base_rpa_robot] table. Data type: String
endtime	Execution event type only. End time of the execution. This value is stored in the end_time field in the Automation Execution [sn_ac_automation_execution] table. Format: YYYY-MM-DD HH:MM:SS Data type: String
environment	Execution event type only. Environment of the execution, such as a URL. This value is stored in the environment field in the Automation Execution [sn_ac_automation_execution] table. Note: This value is not used by the ServiceNow instance and can contain any value required by your implementation. Data type: String
errorMessage	Execution event type only. Name of the error message log. This value is stored in the message field in the Automation Execution [sn_ac_automation_execution] table. Data type: String
eventName	Required. Name of the event type. This value determines the type of event to process. Valid values (case-sensitive): execution process robot Data type: String
id	Required. Unique numeric identifier of the associated event. This value is stored in the following tables depending on the event type: execution: automation_execution_id field in the Automation Execution [sn_ac_automation_execution] table. process: correlation_id field in the Base Bot Process [cmdb_ci_base_rpa_process] table. robot: correlation_id field in the Base Robot [cmdb_ci_base_rpa_robot] table. Data type: Number (Integer)
name	Process and robot event types only. Required. Name of the event. This value is stored in the following tables depending on the event type: process: name field in the Base Bot Process [cmdb_ci_base_rpa_process] table. robot: name field in the Base Robot [cmdb_ci_base_rpa_robot] table. Data type: String
priority	Execution event type only. Priority of the execution. Valid values (case-sensitive): Critical High Medium Low This value is stored in the priority field in the Automation Execution [sn_ac_automation_execution] table. Data type: String Default: None - Not displayed in the dashboard.
processId	Execution event type only. Required. Unique identifier of the process on which to run the execution. This value is located in the correlation_id field of the corresponding process record in the Base Bot Process [cmdb_ci_base_rpa_process] table. This value is stored in the automation field in the Automation Execution [sn_ac_automation_execution] table. Data type: String
robotId	Execution event type only. Required. Unique identifier of the robot on which to run the execution. This value is located in the correlation_id field of the corresponding robot record in the Base Robot [cmdb_ci_base_rpa_robot] table. This value is stored in the robot field in the Automation Execution [sn_ac_automation_execution] table. Data type: String
source	Required. Source to which the event belongs, such as "servicenow_rpa". This value is located in the internal_name field of the Automation Source [sn_ac_automation_source] table. This value is stored in the following tables depending on the event type: execution: Source field in the Automation Execution [sn_ac_automation_execution] table. process: Source field in the Base Bot Process [cmdb_ci_base_rpa_process] table. robot: Source field in the Base Robot [cmdb_ci_base_rpa_robot] table. Data type: String
starttime	Execution event type only. Start time of the execution. This value is stored in the start_time field in the Automation Execution [sn_ac_automation_execution] table. Data type: String Format: YYYY-MM-DD HH:MM:SS
state	Robot and execution event types only. State of the associated event. Valid values for robot (case-sensitive): Cancelled Complete Error Queued Running Default: Queued Possible values for execution (case-sensitive): Available Busy Disconnected New Responsive Default: New This value is stored in the following tables depending on the event type: execution: state field in the Automation Execution [sn_ac_automation_execution] table. robot: robot_state field in the Base Robot [cmdb_ci_base_rpa_robot] table. Data type: String
status	Process event type only. Required. Status of the process. Possible values (case-sensitive): Build In Maintenance In Use Retired This value is stored in the life_cycle_stage_status field in the Base Bot Process [cmdb_ci_base_rpa_process] table. Data type: String
triggeredBy	Execution event type only. Trigger source of the execution. This value is stored in the trigger_by field in the Automation Execution [sn_ac_automation_execution] table. Note: This value is not used by the ServiceNow instance and can contain any value required by your implementation. Data type: String
type	Process and robot event types only. Required for process, Optional for robot. Type of processing to perform. Valid values (case-sensitive): Attended Unattended This value is stored in the following tables depending on the event type: process: process_type field in the Base Bot Process [cmdb_ci_base_rpa_process] table. robot: robot_type field in the Base Robot [cmdb_ci_base_rpa_robot] table. Data type: String Default: Unattended for robot
version	Robot event type only. Version of the robot. This value is stored in the version field in the Base Robot [cmdb_ci_base_rpa_robot] table. Data type: String

Headers

The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

Table 4. Request headers

Header	Description
Accept	Data format of the response body. Supported types: application/json or application/xml. Default: application/json
Content-Type	Data format of the request body. Supported types: application/json or application/xml. Default: application/json

Table 5. Response headers

Header	Description
None

Status codes

The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

Table 6. Status codes

Status code	Description
200	Successful. The request was successfully processed.
400	Failure. The request was rejected, due to mandatory fields missing or the request contains invalid values. The associated error message describes the reason for failure.

Response body parameters

Name

Description

result

Empty if the request is successful. For failure, additional information is provided. Data type: Object "result": { "fields": { "<record_number>": [Array] } "reason": "String" } For example, if records 1, 2, and 3 are all missing a required field, a message similar to the following is returned: { "result": { "fields": { "1": [ "id" ], "2": [ "status" ], "3": [ "name" ] }, "reason": "We are not able to process the data as following records have insufficient data" } }

cURL request

The following code example shows how to post three robot event type records.

curl "https://instance.servicenow.com/api/sn_ac/automation/rpa" \
--request POST \
--header "Accept:application/json" \
--header "Content-Type:application/json" \
--data "{
  records: [{
    id: 8001,
    name: "Quotes system Automation Robot",
    state: "Available",
    status: "In Use",
    version: 5.6,
    departmentName: "Customer Support",
    type: "Unattended",
    source: "servicenow_rpa",
    eventName: "robot"
  },
  {
    id: 8002,
    name: "Invoice Matching Robot",
    state: "Responsive",
    status: "In Maintenance",
    version: 3,
    departmentName: "HR",
    type: "Unattended",
    source: "servicenow_rpa",
    eventName: "robot"
  },
  {
    id: 8003,
    name: "Data Reconciliation Robot",
    state: "Busy",
    status: "Retired",
    version: 2,
    departmentName: "Finance",
    type: "Unattended",
    source: "servicenow_rpa",
    eventName: "robot"
  }]
} "\
--user "username":"password"

This endpoint only returns an HTTP status code on success and an HTTP status code and error message on failure.

None

cURL request

The following code example shows how to post three process event type records.

curl "https://instance.servicenow.com/api/sn_ac/automation/rpa" \
--request POST \
--header "Accept:application/json" \
--header "Content-Type:application/json" \
--data "{
  records: [{
    id: 9001,
    name: "RPA Execution Process",
    status: "In Maintenance",
    type: "Attended",
    departmentName: "Customer Support",
    source: "servicenow_rpa",
    eventName: "process"
  },
  {
    id: 9002,
    name: "Customer Onboarding",
    status: "In Use",
    type: "Attended",
    departmentName: "Finance",
    source: "servicenow_rpa",
    eventName: "process"
  },
  {
    id: 9003,
    name: "Data Reconciliation",
    status: "Retired",
    type: "Unattended",
    departmentName: "HR",
    source: "servicenow_rpa",
    eventName: "process"
  }]
}" \
--user "username":"password"

This endpoint only returns an HTTP status code on success and an HTTP status code and error message on failure.

None

cURL request

The following code example shows how to post three execution event type records.

curl "https://instance.servicenow.com/api/sn_ac/automation/rpa" \
--request POST \
--header "Accept:application/json" \
--header "Content-Type:application/json" \
--data "{
  records: [{
    id: 7001,
    name: "Customer Onboarding",
    starttime: "2022-03-18 00:49:13",
    endtime: "2022-03-20 00:58:03",
    state: "Running",
    priority: "Critical",
    environment: "system",
    triggeredBy: "Schedule",
    processId: 9001,
    robotId: 8001,
    source: "servicenow_rpa",
    eventName: "execution"
  },
  {
    id: 7002,
    name: "Data Reconciliation",
    starttime: "2022-04-30 00:19:11",
    endtime: "2022-05-02 00:41:35",
    state: "Error",
    priority: "Low",
    environment: "system",
    triggeredBy: "API",
    processId: 9002,
    robotId: 8002,
    source: "servicenow_rpa",
    eventName: "execution"
  },
  {
    id: 7003,
    name: "Customer Onboarding",
    starttime: "2022-01-22 02:38:53",
    endtime: "2022-01-23 02:50:44",
    state: "Queued",
    priority: "Moderate",
    environment: "system",
    triggeredBy: "Schedule",
    processId: 9003,
    robotId: 8003,
    source: "servicenow_rpa",
    eventName: "execution"
  }]
} "\
--user "username":"password"

This endpoint only returns an HTTP status code on success and an HTTP status code and error message on failure.

None

cURL request

The following code example shows how to create or update a process. You create a process by passing all of the mandatory parameters for a process to execute along with the eventName set to "process". The mandatory parameters needed to create a process are: id, type, status, name, and source.

curl "https://instance.servicenow.com/api/sn_ac/automation/rpa" \
--request POST \
--header "Accept:application/json" \
--header "Content-Type:application/json" \
--data "{
records: [{
id: 9001,
name: "RPA Execution Process",
status: "In Maintenance",
type: "Attended",
departmentName: "Customer Support",
source: "servicenow_rpa",
eventName: "process"
}]
} "\
--user "username":"password"

This endpoint only returns an HTTP status code on success and an HTTP status code and error message on failure.

None

cURL request

The following code example shows how to publish a process. You can publish a process by passing the status parameter set to "Published".

curl "https://instance.servicenow.com/api/sn_ac/automation/rpa" \
--request POST \
--header "Accept:application/json" \
--header "Content-Type:application/json" \
--data "{
records: [{
id: 9002,
name: "RPA Execution Process",
status: "Published",
type: "Attended",
departmentName: "Customer Support",
source: "servicenow_rpa",
eventName: "process"
}]
} "\
--user "username":"password"

This endpoint only returns an HTTP status code on success and an HTTP status code and error message on failure.

None

cURL request

The following code example shows how to create or update a robot. You create a robot by passing all of the mandatory parameters for a robot along with the eventName set to "robot". The mandatory parameters needed to create a robot are: id, status, name, and source.

curl "https://instance.servicenow.com/api/sn_ac/automation/rpa" \
--request POST \
--header "Accept:application/json" \
--header "Content-Type:application/json" \
--data "{
records: [{
id: 8001,
name: "Quotes system Automation Robot",
state: "Available",
status: "In Use",
version: 5.6,
departmentName: "Customer Support",
type: "Unattended",
source: "servicenow_rpa",
eventName: "robot"
} "\
--user "username":"password"

This endpoint only returns an HTTP status code on success and an HTTP status code and error message on failure.

None

cURL request

The following code example shows how to create or update an execution. You create an execution by passing all of the mandatory parameters for an execution along with the eventName set to "execution". The mandatory parameters needed to create an execution are: id, processId, robotId, and source.

curl "https://instance.servicenow.com/api/sn_ac/automation/rpa" \
--request POST \
--header "Accept:application/json" \
--header "Content-Type:application/json" \
--data "{
records: [{
id: 7001,
name: "Customer Onboarding",
starttime: "2022-03-18 00:49:13",
endtime: "2022-03-20 00:58:03",
state: "Running",
priority: "Critical",
environment: "http://acqa.servicenow.com",
triggeredBy: "Schedule",
processId: 9001,
robotId: 8001,
source: "servicenow_rpa",
eventName: "execution",
errorMessage:"Error due to Inactivity"
}]
} "\
--user "username":"password"

This endpoint only returns an HTTP status code on success and an HTTP status code and error message on failure.

None