ChangeSuccess - Scoped

  • Release version: Zurich
  • Updated July 31, 2025
  • 94 minutes to read

    • The ChangeSuccess script include provides methods that return the Performance Analytics (PA) success scores for change requests (original change success score based on group), change models, and change types.

    This script include also provides helper methods that enable you to modify the return results of the getScoresForChange() method, which by default returns all three success scores. Using these helper methods, you can determine whether or not to return any of the success scores. You can also use these helper methods to provide return results with success score ratings or the PA indicators used to generate different types of scores for any method that returns a success score. In addition, you can request that the associated method bypass the access rights security check that is by default performed for each method.

    You associate helper methods to a primary method using dot nomenclature such as the following:

    new sn_chg_score.ChangeSuccess().withTeamScore(false).withTypeScore(false).withSecurity(false).getScoresForChange(chgGr);

    new sn_chg_score.ChangeSuccess().withRatings().withIndicatorScores().getTeamScoreForGroupId("287ebd7da9fe198100f92cc8d1d2154e");

    There are also methods that enable you to obtain the current values of specific Change Management system properties, such as com.snc.change_management.success_score.minimum_score, com.snc.change_management.success_score.maximum_score, and com.snc.change_management.success_score.entry_level_score. For a description of their functionality, see Change Management properties.

    This API runs in the sn_chg_score namespace and the Change Management - Change Success Score (com.snc.change_management.change_success_score) plugin must be activated.

    ChangeSuccess - getEntryLevelTeamScore()

    Returns the value specified in the system property com.snc.change_management.success_score.entry_level_score.

    Table 1. Parameters
    Name Type Description
    None
    Table 2. Returns
    Type Description
    Number Current value of com.snc.change_management.success_score.entry_level_score. If this system property does not exist, the method uses a default value of 500 in the success score calculations.

    The following code example shows how to call this method.

    gs.info(new sn_chg_score.ChangeSuccess().getEntryLevelTeamScore());

    Return results:

    500

    ChangeSuccess - getMaximumPermittedTeamScore()

    Returns the value specified in the system property com.snc.change_management.success_score.maximum_score.

    Table 3. Parameters
    Name Type Description
    None
    Table 4. Returns
    Type Description
    String Current value of com.snc.change_management.success_score.maximum_score. If the system property does not exist, the method uses a default value of 850 in the success score calculations.

    This code example shows how to obtain the maximum permitted team score (com.snc.change_management.success_score.maximum_score) value.

    gs.info(new sn_chg_score.ChangeSuccess().getMaximumPermittedTeamScore());

    Return results:

    850

    ChangeSuccess - getMinimumPermittedTeamScore()

    Returns the value specified in the system property com.snc.change_management.success_score.minimum_score.

    Table 5. Parameters
    Name Type Description
    None
    Table 6. Returns
    Type Description
    String Current value of com.snc.change_management.success_score.minimum_score. If this system property does not exist, the method uses a default value of 0 in the success score calculations.

    The following code example shows how to call this method.

    gs.info(new sn_chg_score.ChangeSuccess().getMinimumPermittedTeamScore());

    Return results:

    0

    ChangeSuccess - getModelScoreForChange(Object chgGr)

    Returns the latest model success score based on the specified change request GlideRecord.

    Table 7. Parameters
    Name Type Description
    chgGr Object Change request GlideRecord for which to return the model success score.
    Table 8. Returns
    Element Description
    can_read Flag that indicates whether a model success score could be retrieved for the specified change request.
    Possible values:
    • true: Model success score was retrieved.
    • false: Model success score wasn't retrieved.

    Data type: Boolean
    chg_model Individual objects for each field in the Change Model [chg_model] record referenced by the specified change request. Each object has a key that is the field name and contains value and display_value properties. If the field type is date/time, then the method also returns a display_value_internal property which is in the user's timezone but in the system format YYYY-MM-DD HH24:MM:SS.
    "chg_model": {
  "active": {Object},
  "advanced_security": {Object},
  "available_in_ui": {Object},
  "color": {Object},
  "default_change_model": {Object},
  "description": {Object},
  "implementation_states": {Object},
  "name": {Object},
  "read_roles": {Object},
  "record_preset": {Object},
  "state_field": {Object},
  "sys_class_name": {Object},
  "sys_created_by": {Object},
  "sys_created_on": {Object},
  "sys_domain": {Object},
  "sys_domain_path": {Object},
  "sys_id": {Object},
  "sys_mod_count": {Object},
  "sys_name": {Object},
  "sys_tags": {Object},
  "sys_updated_by": {Object},
  "sys_updated_name": {Object},
  "sys_updated_on": {Object},
  "table_name": {Object},
  "write_roles": {Object}
}

    Data type: Object
    chg_model.active Flag that indicates whether the associated change model record is active and available within the instance.
    Possible values:
    • true: Change model is active.
    • false: Change model isn't active.

    Data type: Object

    "active": {
  "display_value": "String",
  "value": Boolean
}
    chg_model.active.display_value Display value for the active flag.

    Data type: String
    chg_model.active.value Internal value for the active flag.

    Data type: Boolean
    chg_model.advanced_security Flag that indicates whether user criteria based security is being used in addition to role based security for this change model.
    Possible values:
    • true: Advanced security is used.
    • false: Advanced security isn't used.

    Data type: Object

    "advanced_security": {
  "display_value": "String",
  "value": Boolean
}
    chg_model.advanced_security.display_value Display value for the advanced_security flag.

    Data type: String
    chg_model.advanced_security.value Internal value for the advanced_security flag.

    Data type: Boolean
    chg_model.available_in_ui Flag that indicates whether the associated change model record is available within the user interface.
    Possible values:
    • true: Change model is available in the user interface.
    • false: Change model isn't available in the user interface.

    Data type: Object

    "available_in_ui": {
  "display_value": "String",
  "value": Boolean
}
    chg_model.available_in_ui.display_value Display value for the available_in_ui flag.

    Data type: String
    chg_model.available_in_ui.value Value for the available_in_ui flag.

    Data type: Boolean
    chg_model.color Color of the associated change model on the change request landing page.

    Data type: Object

    "color": {
  "display_value": "String",
  "value": "String"
}
    chg_model.color.display_value Display value for color.

    Data type: String
    chg_model.color.value Internal value for color.

    Data type: String
    chg_model.default_change_model Flag that indicates whether the associated change model record is the default change model.
    Possible values:
    • true: Default
    • false: Not the default

    Data type: Object

    "default_change_model": {
  "display_value": "String",
  "value": Boolean
}
    chg_model.default_change_model.display_value Display value for the default change model flag.

    Data type: String
    chg_model.default_change_model.value Internal value for the default change model flag.

    Data type: Boolean
    chg_model.description Short description of the purpose of the change model.

    Data type: Object

    "description": {
  "display_value": "String",
  "value": "String"
}
    chg_model.description.display_value Display value for description.

    Data type: String
    chg_model.description.value Internal value for description.

    Data type: String
    chg_model.implementation_states List of sys_ids of states for which change requests using this model can be implemented.

    Data type: Object

    "implementation_states": {
  "display_value": "String",
  "value": "String"
}
    chg_model.implementation_states.display_value Display value for read_roles.

    Data type: String
    chg_model.implementation_states.value Internal value for read_roles.

    Data type: String
    chg_model.name Name of the change model.

    Data type: Object

    "name": {
  "display_value": "String",
  "value": "String"
}
    chg_model.name.display_value Display value for name.

    Data type: String
    chg_model.name.value Internal value for name.

    Data type: String
    chg_model.read_roles Security roles needed to read the change model record.

    Data type: Object

    "read_roles": {
  "display_value": "String",
  "value": "String"
}
    chg_model.read_roles.display_value Display value for read_roles.

    Data type: String
    chg_model.read_roles.value Internal value for read_roles.

    Data type: String
    chg_model.record_preset Name-value pairs of the fields that should automatically be populated, with their associated values, when a new change request record is created. Values are separated by caret symbols.

    For example:

    "type=normal^assignment_group=a715cd759f2002002920bde8132e7018^short_description=Automated : Change^EQ"

    Data type: Object

    "record_preset": {
  "display_value": "String",
  "value": "String"
}
    chg_model.record_preset.display_value Display value for record_preset.

    Data type: String
    chg_model.record_preset.value Internal value for record_preset.

    Data type: String
    chg_model.state_field Choice list field from which to collect choices, based on the value provided in table_name. For change models, this is always set to "state".

    Data type: Object

    "state_field": {
  "display_value": "String",
  "value": "String"
}
    chg_model.state_field.display_value Display value for state_field.

    Data type: String
    chg_model.state_field.value Internal value for state_field.

    Data type: String
    chg_model.sys_class_name Change module table name. Always Change Model/chg_model.

    Data type: Object

    "sys_class_name": {
  "display_value": "String",
  "value": "String"
}
    chg_model.sys_class_name.display_value Display value for sys_class_name.

    Data type: String
    chg_model.sys_class_name.display_value Internal value for sys_class_name.

    Data type: String
    chg_model.sys_created_by Name of the user that initially created the associated change module record.

    Data type: Object

    "sys_created_by": {
  "display_value": "String",
  "value": "String"
}
    chg_model.sys_created_by.display_value Display value for sys_created_by.

    Data type: String
    chg_model.sys_created_by.value Internal value for sys_created_by.

    Data type: String
    chg_model.sys_created_on Date and time that the change module record was originally created.

    Data type: Object

    "sys_created_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    chg_model.sys_created_on.display_value Display value for sys_created_on.

    Data type: String
    chg_model.sys_created_on.display_value_internal Internal display value for sys_created_on.

    Data type: String
    chg_model.sys_created_on.value Internal value for sys_created_on.

    Data type: String
    chg_model.sys_domain If using domains in the instance, the name of the domain to which the change module record is associated.

    Data type: Object

    "sys_domain": {
  "display_value": "String",
  "value": "String"
}
    chg_model.sys_domain.display_value Display value for sys_domain.

    Data type: String
    chg_model.sys_domain.value Internal value for sys_domain.

    Data type: String
    chg_model.sys_domain_path If using domains in the instance, the domain path in which the associated change module record resides.

    Data type: Object

    "sys_domain_path": {
  "display_value": "String",
  "value": "String"
}
    chg_model.sys_domain_path.display_value Display value for sys_domain_path.

    Data type: String
    chg_model.sys_domain_path.value Internal value for sys_domain_path.

    Data type: String
    chg_model.sys_id Unique identifier of the associated change model record.

    Data type: Object

    "sys_id": {
  "display_value": "String",
  "value": "String"
}
    chg_model.sys_id.display_value Display value for sys_id.

    Data type: String
    chg_model.sys_id.value Internal value for sys_id.

    Data type: String
    chg_model.sys_mod_count Number of times that the associated change model record has been modified.

    Data type: Object

    "sys_mod_count": {
  "display_value": "String",
  "value": Number
}
    chg_model.sys_mod_count.display_value Display value for sys_mod_count.

    Data type: String
    chg_model.sys_mod_count.value Internal value for sys_mod_count.

    Data type: Number
    chg_model.sys_name Name of the change model. Always the same as the name parameter.

    Data type: Object

    "sys_name": {
  "display_value": "String",
  "value": "String"
}
    chg_model.sys_name.display_value Display value for sys_name.

    Data type: String
    chg_model.sys_name.value Internal value for sys_name.

    Data type: String
    chg_model.sys_tags System tags associated with the change model record.

    Data type: Object

    "sys_tags": {
  "display_value": "String",
  "value": "String"
}
    chg_model.sys_tags.display_value Display value for sys_tags.

    Data type: String
    chg_model.sys_tags.value Internal value for sys_tags.

    Data type: String
    chg_model.sys_updated_by Name of the user that last updated the associated change model record.

    Data type: Object

    "sys_updated_by": {
  "display_value": "String",
  "value": "String"
}
    chg_model.sys_updated_by.display_value Display value for sys_updated_by.

    Data type: String
    chg_model.sys_updated_by.value Internal value for sys_updated_by.

    Data type: String
    chg_model.sys_updated_on Date and time the associated change model record was last updated.

    Data type: Object

    "sys_updated_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    chg_model.sys_updated_on.display_value Display value for sys_updated_on.

    Data type: String
    chg_model.sys_updated_on.display_value_internal Internal display value for sys_updated_on.

    Data type: String
    chg_model.sys_updated_on.value Internal value for sys_updated_on.

    Data type: String
    chg_model.table_name Table that defines the Choice list field from which to collect choices. For change models this is always set to "change_request".

    Data type: Object

    "table_name": {
  "display_value": "String",
  "value": "String"
}
    chg_model.table_name.display_value Display value for table_name.

    Data type: String
    chg_model.table_name.value Internal value for table_name.

    Data type: String
    chg_model.write_roles Security roles needed to write to the change model record.

    Data type: Object

    "write_roles": {
  "display_value": "String",
  "value": "String"
}
    chg_model.write_roles.display_value Display value for write_roles.

    Data type: String
    chg_model.write_roles.value Internal value for write_roles.

    Data type: String
    score Details about the returned score indicator.

    Data type: Object

    "score": {
  "delta": {Object},
  "display_value": "String",
  "has_score": Boolean,
  "indicator": {Object},
  "value": Number
}
    score.delta Change in the score from the previous score.

    Data type: Object

    "delta": {
  "display_value": "String",
  "value": "String"
}
    score.delta.display_value Display value for delta.

    Data type: String
    score.delta.value Internal value for delta.

    Data type: String
    score.display_value Display value returned by Performance Analytics (PA).

    Data type: String
    score.has_score

    Flag that indicates whether a score was returned for the specified change request.

    Possible values:
    • true: Score was returned.
    • false: No score was returned.

    Data type: Boolean
    score.indicator Additional details on the PA indicator used to obtain the score.

    Data type: Object

    "indicator": {
  "name": "String",
  "sys_id": "String"
}
    score.indicator.name Name of the PA indicator used to obtain the score.

    Data type: String
    score.indicator.sys_id Sys_id of the PA indicator used to obtain the score.

    Data type: String
    score.value Value returned by PA for the success score.

    Data type: String

    This code example shows how to retrieve the latest model success score for the current change models GlideRecord, check if the user has read access to that change model, and if so, make an entry in the work notes if the success score value that is less than 50%.

    var changeModelSuccess = new sn_chg_score.ChangeSuccess().getModelScoreForChange(current);
 
gs.info(JSON.stringify(changeModelSuccess,null,2));
 
if (changeModelSuccess.can_read && changeModelSuccess.score.has_score && changeModelSuccess.score.value < 50) {
   chgGr.work_notes.setJournalEntry("The selected Change Model of \"" + changeModelSuccess.chg_model.name.display_value + "\" has a success rate of less than 50% (current success rate is: " + changeModelSuccess.score.display_value + "%).\nConsider using a different Model or adding additional approvers or discuss with your Change Manager.");
   chgGr.update();
}

    Example of the return results when calling this method:

    {
  "can_read": true,
  "chg_model": {
    "color": {
      "display_value": "",
      "value": ""
    },
    "default_change_model": {
      "display_value": "false",
      "value": false
    },
    "description": {
      "display_value": "This model can be used to capture unauthorized change events that were detected.",
      "value": "This model can be used to capture unauthorized change events that were detected."
    },
    "sys_updated_on": {
      "display_value": "2020-10-21 11:10:57",
      "value": "2020-10-21 10:10:57",
      "display_value_internal": "2020-10-21 11:10:57"
    },
    "table_name": {
      "display_value": "change_request",
      "value": "change_request"
    },
    "sys_class_name": {
      "display_value": "Change Model",
      "value": "chg_model"
    },
    "sys_id": {
      "display_value": "aedc6a625323101034d1ddeeff7b1296",
      "value": "aedc6a625323101034d1ddeeff7b1296"
    },
    "sys_updated_by": {
      "display_value": "admin",
      "value": "admin"
    },
    "write_roles": {
      "display_value": "",
      "value": ""
    },
    "sys_created_on": {
      "display_value": "2020-10-02 14:50:20",
      "value": "2020-10-02 13:50:20",
      "display_value_internal": "2020-10-02 14:50:20"
    },
    "read_roles": {
      "display_value": "itil,sn_change_read",
      "value": "itil,sn_change_read"
    },
    "sys_name": {
      "display_value": "Unauthorized Change",
      "value": "Unauthorized Change"
    },
    "advanced_security": {
      "display_value": "false",
      "value": false
    },
    "sys_created_by": {
      "display_value": "admin",
      "value": "admin"
    },
    "record_preset": {
      "display_value": "type=emergency^short_description=An unauthorized change has been detected^assignment_group=a715cd759f2002002920bde8132e7018^work_start=javascript:gs.nowDateTime()^unauthorized=true^EQ",
      "value": "type=emergency^short_description=An unauthorized change has been detected^assignment_group=a715cd759f2002002920bde8132e7018^work_start=javascript:gs.nowDateTime()^unauthorized=true^EQ"
    },
    "sys_mod_count": {
      "display_value": "9",
      "value": 9
    },
    "active": {
      "display_value": "true",
      "value": true
    },
    "sys_tags": {
      "display_value": "",
      "value": ""
    },
    "available_in_ui": {
      "display_value": "false",
      "value": false
    },
    "state_field": {
      "display_value": "state",
      "value": "state"
    },
    "name": {
      "display_value": "Unauthorized Change",
      "value": "Unauthorized Change"
    },
    "implementation_states": {
      "display_value": "",
      "value": ""
    }
  },
  "score": {
    "indicator": {
      "name": "Change Model: % Successful and Successful With Issues",
      "sys_id": "604f98dfc302011005aea539e540dd75"
    },
    "value": 76.92307692307693,
    "display_value": "76.92",
    "delta": {
      "value": "0",
      "display_value": ""
    },
    "has_score": true
  }
}

    ChangeSuccess - getModelScoreForModelId(String sys_id, String domain_id)

    Returns the latest model success score for the specified model sys_id.

    Table 9. Parameters
    Name Type Description
    sys_id String Sys_id of the group for which to return the model success score.

    Table: User Group [sys_user_group]
    domain_id String Optional. Sys_id of a domain to use when querying Performance Analytics for the model success score.
    Table 10. Returns
    Element Description
    can_read Flag that indicates whether a model success score could be retrieved for the specified change request.
    Possible values:
    • true: Model success score was retrieved.
    • false: Model success score wasn't retrieved.

    Data type: Boolean
    chg_model Individual objects for each field in the Change Model [chg_model] record referenced by the specified change request. Each object has a key that is the field name and contains value and display_value properties. If the field type is date/time, then the method also returns a display_value_internal property which is in the user's timezone but in the system format YYYY-MM-DD HH24:MM:SS.
    "chg_model": {
  "active": {Object},
  "advanced_security": {Object},
  "available_in_ui": {Object},
  "color": {Object},
  "default_change_model": {Object},
  "description": {Object},
  "implementation_states": {Object},
  "name": {Object},
  "read_roles": {Object},
  "record_preset": {Object},
  "state_field": {Object},
  "sys_class_name": {Object},
  "sys_created_by": {Object},
  "sys_created_on": {Object},
  "sys_domain": {Object},
  "sys_domain_path": {Object},
  "sys_id": {Object},
  "sys_mod_count": {Object},
  "sys_name": {Object},
  "sys_tags": {Object},
  "sys_updated_by": {Object},
  "sys_updated_name": {Object},
  "sys_updated_on": {Object},
  "table_name": {Object},
  "write_roles": {Object}
}

    Data type: Object
    chg_model.active Flag that indicates whether the associated change model record is active and available within the instance.
    Possible values:
    • true: Change model is active.
    • false: Change model isn't active.

    Data type: Object

    "active": {
  "display_value": "String",
  "value": Boolean
}
    chg_model.active.display_value Display value for the active flag.

    Data type: String
    chg_model.active.value Internal value for the active flag.

    Data type: Boolean
    chg_model.advanced_security Flag that indicates whether user criteria based security is being used in addition to role based security for this change model.
    Possible values:
    • true: Advanced security is used.
    • false: Advanced security isn't used.

    Data type: Object

    "advanced_security": {
  "display_value": "String",
  "value": Boolean
}
    chg_model.advanced_security.display_value Display value for the advanced_security flag.

    Data type: String
    chg_model.advanced_security.value Internal value for the advanced_security flag.

    Data type: Boolean
    chg_model.available_in_ui Flag that indicates whether the associated change model record is available within the user interface.
    Possible values:
    • true: Change model is available in the user interface.
    • false: Change model isn't available in the user interface.

    Data type: Object

    "available_in_ui": {
  "display_value": "String",
  "value": Boolean
}
    chg_model.available_in_ui.display_value Display value for the available_in_ui flag.

    Data type: String
    chg_model.available_in_ui.value Value for the available_in_ui flag.

    Data type: Boolean
    chg_model.color Color of the associated change model on the change request landing page.

    Data type: Object

    "color": {
  "display_value": "String",
  "value": "String"
}
    chg_model.color.display_value Display value for color.

    Data type: String
    chg_model.color.value Internal value for color.

    Data type: String
    chg_model.default_change_model Flag that indicates whether the associated change model record is the default change model.
    Possible values:
    • true: Default
    • false: Not the default

    Data type: Object

    "default_change_model": {
  "display_value": "String",
  "value": Boolean
}
    chg_model.default_change_model.display_value Display value for the default change model flag.

    Data type: String
    chg_model.default_change_model.value Internal value for the default change model flag.

    Data type: Boolean
    chg_model.description Short description of the purpose of the change model.

    Data type: Object

    "description": {
  "display_value": "String",
  "value": "String"
}
    chg_model.description.display_value Display value for description.

    Data type: String
    chg_model.description.value Internal value for description.

    Data type: String
    chg_model.implementation_states List of sys_ids of states for which change requests using this model can be implemented.

    Data type: Object

    "implementation_states": {
  "display_value": "String",
  "value": "String"
}
    chg_model.implementation_states.display_value Display value for read_roles.

    Data type: String
    chg_model.implementation_states.value Internal value for read_roles.

    Data type: String
    chg_model.name Name of the change model.

    Data type: Object

    "name": {
  "display_value": "String",
  "value": "String"
}
    chg_model.name.display_value Display value for name.

    Data type: String
    chg_model.name.value Internal value for name.

    Data type: String
    chg_model.read_roles Security roles needed to read the change model record.

    Data type: Object

    "read_roles": {
  "display_value": "String",
  "value": "String"
}
    chg_model.read_roles.display_value Display value for read_roles.

    Data type: String
    chg_model.read_roles.value Internal value for read_roles.

    Data type: String
    chg_model.record_preset Name-value pairs of the fields that should automatically be populated, with their associated values, when a new change request record is created. Values are separated by caret symbols.

    For example:

    "type=normal^assignment_group=a715cd759f2002002920bde8132e7018^short_description=Automated : Change^EQ"

    Data type: Object

    "record_preset": {
  "display_value": "String",
  "value": "String"
}
    chg_model.record_preset.display_value Display value for record_preset.

    Data type: String
    chg_model.record_preset.value Internal value for record_preset.

    Data type: String
    chg_model.state_field Choice list field from which to collect choices, based on the value provided in table_name. For change models, this is always set to "state".

    Data type: Object

    "state_field": {
  "display_value": "String",
  "value": "String"
}
    chg_model.state_field.display_value Display value for state_field.

    Data type: String
    chg_model.state_field.value Internal value for state_field.

    Data type: String
    chg_model.sys_class_name Change module table name. Always Change Model/chg_model.

    Data type: Object

    "sys_class_name": {
  "display_value": "String",
  "value": "String"
}
    chg_model.sys_class_name.display_value Display value for sys_class_name.

    Data type: String
    chg_model.sys_class_name.display_value Internal value for sys_class_name.

    Data type: String
    chg_model.sys_created_by Name of the user that initially created the associated change module record.

    Data type: Object

    "sys_created_by": {
  "display_value": "String",
  "value": "String"
}
    chg_model.sys_created_by.display_value Display value for sys_created_by.

    Data type: String
    chg_model.sys_created_by.value Internal value for sys_created_by.

    Data type: String
    chg_model.sys_created_on Date and time that the change module record was originally created.

    Data type: Object

    "sys_created_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    chg_model.sys_created_on.display_value Display value for sys_created_on.

    Data type: String
    chg_model.sys_created_on.display_value_internal Internal display value for sys_created_on.

    Data type: String
    chg_model.sys_created_on.value Internal value for sys_created_on.

    Data type: String
    chg_model.sys_domain If using domains in the instance, the name of the domain to which the change module record is associated.

    Data type: Object

    "sys_domain": {
  "display_value": "String",
  "value": "String"
}
    chg_model.sys_domain.display_value Display value for sys_domain.

    Data type: String
    chg_model.sys_domain.value Internal value for sys_domain.

    Data type: String
    chg_model.sys_domain_path If using domains in the instance, the domain path in which the associated change module record resides.

    Data type: Object

    "sys_domain_path": {
  "display_value": "String",
  "value": "String"
}
    chg_model.sys_domain_path.display_value Display value for sys_domain_path.

    Data type: String
    chg_model.sys_domain_path.value Internal value for sys_domain_path.

    Data type: String
    chg_model.sys_id Unique identifier of the associated change model record.

    Data type: Object

    "sys_id": {
  "display_value": "String",
  "value": "String"
}
    chg_model.sys_id.display_value Display value for sys_id.

    Data type: String
    chg_model.sys_id.value Internal value for sys_id.

    Data type: String
    chg_model.sys_mod_count Number of times that the associated change model record has been modified.

    Data type: Object

    "sys_mod_count": {
  "display_value": "String",
  "value": Number
}
    chg_model.sys_mod_count.display_value Display value for sys_mod_count.

    Data type: String
    chg_model.sys_mod_count.value Internal value for sys_mod_count.

    Data type: Number
    chg_model.sys_name Name of the change model. Always the same as the name parameter.

    Data type: Object

    "sys_name": {
  "display_value": "String",
  "value": "String"
}
    chg_model.sys_name.display_value Display value for sys_name.

    Data type: String
    chg_model.sys_name.value Internal value for sys_name.

    Data type: String
    chg_model.sys_tags System tags associated with the change model record.

    Data type: Object

    "sys_tags": {
  "display_value": "String",
  "value": "String"
}
    chg_model.sys_tags.display_value Display value for sys_tags.

    Data type: String
    chg_model.sys_tags.value Internal value for sys_tags.

    Data type: String
    chg_model.sys_updated_by Name of the user that last updated the associated change model record.

    Data type: Object

    "sys_updated_by": {
  "display_value": "String",
  "value": "String"
}
    chg_model.sys_updated_by.display_value Display value for sys_updated_by.

    Data type: String
    chg_model.sys_updated_by.value Internal value for sys_updated_by.

    Data type: String
    chg_model.sys_updated_on Date and time the associated change model record was last updated.

    Data type: Object

    "sys_updated_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    chg_model.sys_updated_on.display_value Display value for sys_updated_on.

    Data type: String
    chg_model.sys_updated_on.display_value_internal Internal display value for sys_updated_on.

    Data type: String
    chg_model.sys_updated_on.value Internal value for sys_updated_on.

    Data type: String
    chg_model.table_name Table that defines the Choice list field from which to collect choices. For change models this is always set to "change_request".

    Data type: Object

    "table_name": {
  "display_value": "String",
  "value": "String"
}
    chg_model.table_name.display_value Display value for table_name.

    Data type: String
    chg_model.table_name.value Internal value for table_name.

    Data type: String
    chg_model.write_roles Security roles needed to write to the change model record.

    Data type: Object

    "write_roles": {
  "display_value": "String",
  "value": "String"
}
    chg_model.write_roles.display_value Display value for write_roles.

    Data type: String
    chg_model.write_roles.value Internal value for write_roles.

    Data type: String
    score Details about the returned score indicator.

    Data type: Object

    "score": {
  "delta": {Object},
  "display_value": "String",
  "has_score": Boolean,
  "indicator": {Object},
  "value": Number
}
    score.delta Change in the score from the previous score.

    Data type: Object

    "delta": {
  "display_value": "String",
  "value": "String"
}
    score.delta.display_value Display value for delta.

    Data type: String
    score.delta.value Internal value for delta.

    Data type: String
    score.display_value Display value returned by Performance Analytics (PA).

    Data type: String
    score.has_score

    Flag that indicates whether a score was returned for the specified change request.

    Possible values:
    • true: Score was returned.
    • false: No score was returned.

    Data type: Boolean
    score.indicator Additional details on the PA indicator used to obtain the score.

    Data type: Object

    "indicator": {
  "name": "String",
  "sys_id": "String"
}
    score.indicator.name Name of the PA indicator used to obtain the score.

    Data type: String
    score.indicator.sys_id Sys_id of the PA indicator used to obtain the score.

    Data type: String
    score.value Value returned by PA for the success score.

    Data type: String

    The following code example shows how to use the getTeamScoreForModelId() method to retrieve the model scores for all active records for the associated change model, filter through the requested records, and then places all model scores that are less than 65% and their associated deltas in the event queue change_success.model.warning of the associated change model record.

    var chgModelGr = new GlideRecord("chg_model");
chgModelGr.addActiveQuery();
chgModelGr.query();
 
while (chgModelGr.next()) {
    var changeModelSuccess = new sn_chg_score.ChangeSuccess().getModelScoreForModelId(chgModelGr.getUniqueValue());
    if (changeModelSuccess.can_read && changeModelSuccess.score.has_score && changeModelSuccess.score.value < 65)
        gs.eventQueue("change_success.model.warning", chgModelGr, changeModelSuccess.score.value, changeModelSuccess.score.delta.value);
}

    Output:

    {
  "can_read": true,
  "chg_model": {
    "color": {
      "display_value": "",
      "value": ""
    },
    "default_change_model": {
      "display_value": "false",
      "value": false
    },
    "description": {
      "display_value": "This model can be used to capture unauthorized change events that were detected.",
      "value": "This model can be used to capture unauthorized change events that were detected."
    },
    "sys_updated_on": {
      "display_value": "2020-10-21 11:10:57",
      "value": "2020-10-21 10:10:57",
      "display_value_internal": "2020-10-21 11:10:57"
    },
    "table_name": {
      "display_value": "change_request",
      "value": "change_request"
    },
    "sys_class_name": {
      "display_value": "Change Model",
      "value": "chg_model"
    },
    "sys_id": {
      "display_value": "aedc6a625323101034d1ddeeff7b1296",
      "value": "aedc6a625323101034d1ddeeff7b1296"
    },
    "sys_updated_by": {
      "display_value": "admin",
      "value": "admin"
    },
    "write_roles": {
      "display_value": "",
      "value": ""
    },
    "sys_created_on": {
      "display_value": "2020-10-02 14:50:20",
      "value": "2020-10-02 13:50:20",
      "display_value_internal": "2020-10-02 14:50:20"
    },
    "read_roles": {
      "display_value": "itil,sn_change_read",
      "value": "itil,sn_change_read"
    },
    "sys_name": {
      "display_value": "Unauthorized Change",
      "value": "Unauthorized Change"
    },
    "advanced_security": {
      "display_value": "false",
      "value": false
    },
    "sys_created_by": {
      "display_value": "admin",
      "value": "admin"
    },
    "record_preset": {
      "display_value": "type=emergency^short_description=An unauthorized change has been detected^assignment_group=a715cd759f2002002920bde8132e7018^work_start=javascript:gs.nowDateTime()^unauthorized=true^EQ",
      "value": "type=emergency^short_description=An unauthorized change has been detected^assignment_group=a715cd759f2002002920bde8132e7018^work_start=javascript:gs.nowDateTime()^unauthorized=true^EQ"
    },
    "sys_mod_count": {
      "display_value": "9",
      "value": 9
    },
    "active": {
      "display_value": "true",
      "value": true
    },
    "sys_tags": {
      "display_value": "",
      "value": ""
    },
    "available_in_ui": {
      "display_value": "false",
      "value": false
    },
    "state_field": {
      "display_value": "state",
      "value": "state"
    },
    "name": {
      "display_value": "Unauthorized Change",
      "value": "Unauthorized Change"
    },
    "implementation_states": {
      "display_value": "",
      "value": ""
    }
  },
  "score": {
    "indicator": {
      "name": "Change Model: % Successful and Successful With Issues",
      "sys_id": "604f98dfc302011005aea539e540dd75"
    },
    "value": 76.92307692307693,
    "display_value": "76.92",
    "delta": {
      "value": "0",
      "display_value": ""
    },
    "has_score": true
  }
}

    ChangeSuccess - getScoresForChange(Object chgGr)

    Returns the latest change team success score (original change success score based on group), model success score, and type success score based on the specified change request GlideRecord.

    Table 11. Parameters
    Name Type Description
    chgGr Object Change request GlideRecord.
    Table 12. Returns
    Parameter Description
    model_success_score Details on the model success score.

    Data type: Object

    "model_success_score" {
  "can_read": Boolean,
  "chg_model": {Object},
  "score": {Object}
}
    model_success_score.can_read Flag that indicates whether a model success score could be retrieved for the specified change request.
    Possible values:
    • true: Model success score was retrieved.
    • false: Model success score wasn't retrieved.

    Data type: Boolean
    model_success_score.chg_model Individual objects for each field in the Change Model [chg_model] record referenced by the specified change request. Each object has a key that is the field name and contains value and display_value properties. If the field type is date/time, then the method also returns a display_value_internal property which is in the user's timezone but in the system format YYYY-MM-DD HH24:MM:SS.
    "chg_model": {
  "active": {Object},
  "advanced_security": {Object},
  "available_in_ui": {Object},
  "color": {Object},
  "default_change_model": {Object},
  "description": {Object},
  "implementation_states": {Object},
  "name": {Object},
  "read_roles": {Object},
  "record_preset": {Object},
  "state_field": {Object},
  "sys_class_name": {Object},
  "sys_created_by": {Object},
  "sys_created_on": {Object},
  "sys_domain": {Object},
  "sys_domain_path": {Object},
  "sys_id": {Object},
  "sys_mod_count": {Object},
  "sys_name": {Object},
  "sys_tags": {Object},
  "sys_updated_by": {Object},
  "sys_updated_name": {Object},
  "sys_updated_on": {Object},
  "table_name": {Object},
  "write_roles": {Object}
}

    Data type: Object
    model_success_score.chg_model.active Flag that indicates whether the associated change model record is active and available within the instance.
    Possible values:
    • true: Change model is active.
    • false: Change model isn't active.

    Data type: Object

    "active": {
  "display_value": "String",
  "value": Boolean
}
    model_success_score.chg_model.active.display_value Display value for the active flag.

    Data type: String
    model_success_score.chg_model.active.value Internal value for the active flag.

    Data type: Boolean
    model_success_score.chg_model.advanced_security Flag that indicates whether user criteria based security is being used in addition to role based security for this change model.
    Possible values:
    • true: Advanced security is used.
    • false: Advanced security isn't used.

    Data type: Object

    "advanced_security": {
  "display_value": "String",
  "value": Boolean
}
    model_success_score.chg_model.advanced_security.display_value Display value for the advanced_security flag.

    Data type: String
    model_success_score.chg_model.advanced_security.value Internal value for the advanced_security flag.

    Data type: Boolean
    model_success_score.chg_model.available_in_ui Flag that indicates whether the associated change model record is available within the user interface.
    Possible values:
    • true: Change model is available in the user interface.
    • false: Change model isn't available in the user interface.

    Data type: Object

    "available_in_ui": {
  "display_value": "String",
  "value": Boolean
}
    model_success_score.chg_model.available_in_ui.display_value Display value for the available_in_ui flag.

    Data type: String
    model_success_score.chg_model.available_in_ui.value Value for the available_in_ui flag.

    Data type: Boolean
    model_success_score.chg_model.color Color of the associated change model on the change request landing page.

    Data type: Object

    "color": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.color.display_value Display value for color.

    Data type: String
    model_success_score.chg_model.color.value Internal value for color.

    Data type: String
    model_success_score.chg_model.default_change_model Flag that indicates whether the associated change model record is the default change model.
    Valid values:
    • true: Default
    • false: Not the default

    Data type: Boolean

    Default: false
    model_success_score.chg_model.default_change_model.display_value Display value for the default change model flag.

    Data type: String
    model_success_score.chg_model.default_change_model.value Internal value for the default change model flag.

    Data type: Boolean
    model_success_score.chg_model.description Short description of the purpose of the change model.

    Data type: Object

    "description": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.description.display_value Display value for description.

    Data type: String
    model_success_score.chg_model.description.value Internal value for description.

    Data type: String
    model_success_score.chg_model.implementation_states List of sys_ids of states for which change requests using this model can be implemented.

    Data type: Object

    "implementation_states": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.implementation_states.display_value Display value for read_roles.

    Data type: String
    model_success_score.chg_model.implementation_states.value Internal value for read_roles.

    Data type: String
    model_success_score.chg_model.name Name of the change model.

    Data type: Object

    "name": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.name.display_value Display value for name.

    Data type: String
    model_success_score.chg_model.name.value Internal value for name.

    Data type: String
    model_success_score.chg_model.read_roles Security roles needed to read the change model record.

    Data type: Object

    "read_roles": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.read_roles.display_value Display value for read_roles.

    Data type: String
    model_success_score.chg_model.read_roles.value Internal value for read_roles.

    Data type: String
    model_success_score.chg_model.record_preset Name-value pairs of the fields that should automatically be populated, with their associated values, when a new change request record is created. Values are separated by caret symbols.

    For example:

    "type=normal^assignment_group=a715cd759f2002002920bde8132e7018^short_description=Automated : Change^EQ"

    Data type: Object

    "record_preset": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.record_preset.display_value Display value for record_preset.

    Data type: String
    model_success_score.chg_model.record_preset.value Internal value for record_preset.

    Data type: String
    model_success_score.chg_model.state_field Choice list field from which to collect choices, based on the value provided in table_name. For change models, this is always set to "state".

    Data type: Object

    "state_field": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.state_field.display_value Display value for state_field.

    Data type: String
    model_success_score.chg_model.state_field.value Internal value for state_field.

    Data type: String
    model_success_score.chg_model.sys_class_name Change module table name. Always Change Model/chg_model.

    Data type: Object

    "sys_class_name": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.sys_class_name.display_value Display value for sys_class_name.

    Data type: String
    model_success_score.chg_model.sys_class_name.value Internal value for sys_class_name.

    Data type: String
    model_success_score.chg_model.sys_created_by Name of the user that initially created the associated change module record.

    Data type: Object

    "sys_created_by": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.sys_created_by.display_value Display value for sys_created_by.

    Data type: String
    model_success_score.chg_model.sys_created_by.value Internal value for sys_created_by.

    Data type: String
    model_success_score.chg_model.sys_created_on Date and time that the change module record was originally created.

    Data type: Object

    "sys_created_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    model_success_score.chg_model.sys_created_on.display_value Display value for sys_created_on.

    Data type: String
    model_success_score.chg_model.sys_created_on.display_value.internal Internal display value for sys_created_on.

    Data type: String
    model_success_score.chg_model.sys_created_on.value Internal value for sys_created_on.

    Data type: String
    model_success_score.chg_model.sys_domain If using domains in the instance, the name of the domain to which the change module record is associated.

    Data type: Object

    "sys_domain": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.sys_domain.display_value Display value for sys_domain.

    Data type: String
    model_success_score.chg_model.sys_domain.value Internal value for sys_domain.

    Data type: String
    model_success_score.chg_model.sys_domain_path If using domains in the instance, the domain path in which the associated change module record resides.

    Data type: Object

    "sys_domain_path": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.sys_domain_path.display_value Display value for sys_domain_path.

    Data type: String
    model_success_score.chg_model.sys_domain_path.value Internal value for sys_domain_path.

    Data type: String
    model_success_score.chg_model.sys_id Unique identifier of the associated change model record.

    Data type: Object

    "sys_id": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.sys_id.display_value Display value for sys_id.

    Data type: String
    model_success_score.chg_model.sys_id.value Internal value for sys_id.

    Data type: String
    model_success_score.chg_model.sys_mod_count Number of times that the associated change model record has been modified.

    Data type: Object

    "sys_mod_count": {
  "display_value": "String",
  "value": Number
}
    model_success_score.chg_model.sys_mod_count.display_value Display value for sys_mod_count.

    Data type: String
    model_success_score.chg_model.sys_mod_count.value Internal value for sys_mod_count.

    Data type: Number
    model_success_score.chg_model.sys_name Name of the change model. Always the same as the name parameter.

    Data type: Object

    "sys_name": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.sys_name Display value for sys_name.

    Data type: String
    model_success_score.chg_model.sys_name Internal value for sys_name.

    Data type: String
    model_success_score.chg_model.sys_tags System tags associated with the change model record.

    Data type: Object

    "sys_tags": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.sys_tags.display_value Display value for sys_tags.

    Data type: String
    model_success_score.chg_model.sys_tags.value Internal value for sys_tags.

    Data type: String
    model_success_score.chg_model.sys_updated_by Name of the user that last updated the associated change model record.

    Data type: Object

    "sys_updated_by": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.sys_updated_by.display_value Display value for sys_updated_by.

    Data type: String
    model_success_score.chg_model.sys_updated_by.value Internal value for sys_updated_by.

    Data type: String
    model_success_score.chg_model.sys_updated_on Date and time the associated change model record was last updated.

    Data type: Object

    "sys_updated_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    model_success_score.chg_model.sys_updated_on.display_value Display value for sys_updated_on.

    Data type: String
    model_success_score.chg_model.sys_updated_on.display_internal_value Internal display value for sys_updated_on.

    Data type: String
    model_success_score.chg_model.sys_updated_on.value Internal value for sys_updated_on.

    Data type: String
    model_success_score.chg_model.table_name Table that defines the Choice list field from which to collect choices. For change models this is always set to "change_request".

    Data type: Object

    "table_name": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.table_name.display_value Display value for table_name.

    Data type: String
    model_success_score.chg_model.table_name.value Internal value for table_name.

    Data type: String
    model_success_score.score Details about the returned score indicator.

    Data type: Object

    "score": {
  "delta": {Object},
  "display_value": "String",
  "has_score": Boolean,
  "indicator": {Object},
  "value": Number
}
    model_success_score.score.delta Change in the score from the previous score.

    Data type: Object

    "delta": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.score.delta.display_value Display value for delta.

    Data type: String
    model_success_score.score.delta.value Internal value for delta.

    Data type: String
    model_success_score.score.display_value Display value returned by Performance Analytics (PA).

    Data type: String
    model_success_score.score.score.has_score

    Flag that indicates whether a score was returned for the specified change request.

    Possible values:
    • true: Score was returned.
    • false: No score was returned.

    Data type: Boolean
    model_success_score.score.indicator Additional details on the PA indicator used to obtain the score.

    Data type: Object

    "indicator": {
  "name": "String",
  "sys_id": "String"
}
    model_success_score.score.indicator.name Name of the PA indicator used to obtain the score.

    Data type: String
    model_success_score.score.indicator.sys_id Sys_id of the PA indicator used to obtain the score.

    Data type: String
    model_success_score.score.value Value returned by PA for the success score.

    Data type: String
    team_success_score Details on the team success score.

    Data type: Object

    "team_success_score" {
  "can_read": Boolean,
  "chg_success_score_rating": {Object},
  "score": {Object},
  "sys_user_group":{Object}
}
    team_success_score.can_read Flag that indicates whether a change team success score could be retrieved for the specified change request.
    Possible values:
    • true: Team success score was retrieved.
    • false: Team success score wasn't retrieved.

    Data type: Boolean
    team_success_score.chg_success_score_rating Individual objects for each field from the Change Success Score Rating [chg_success_score_rating] record that matches the returned score. Each field object has a key that is the field name and contains value and display_value properties. If the field type is date/time, then the method also returns a display_value_internal property which is in the user's timezone but in the system format YYYY-MM-DD HH24:MM:SS.

    Data type: Object

    "chg_success_score_rating": {
  "active": {Object},
  "color": {Object},
  "rating": {Object},
  "score_end": {Object},
  "score_start": {Object},
  "sys_class_name": {Object},
  "sys_created_by": {Object},
  "sys_created_on": {Object},
  "sys_domain": {Object},
  "sys_id": {Object},
  "sys_mod_count": {Object},
  "sys_name": {Object},
  "sys_overrides": {Object},
  "sys_tags": {Object},
  "sys_updated_by": {Object},
  "sys_updated_on": {Object}
}
    team_success_score.chg_success_score_rating.active Flag that indicates whether the associated change success score record is active and available within the instance.
    Possible values:
    • true: Change success score record is active.
    • false: Change success score record isn't active.

    Data type: Object

    "active": {
  "display_value": "String",
  "value": Boolean
}
    team_success_score.chg_success_score_rating.active.display_value Display value for the active flag.

    Data type: String
    team_success_score.chg_success_score_rating.active.value Internal value for the active flag.

    Data type: Boolean
    team_success_score.chg_success_score_rating.color Color of the associated change success score as shown in the Change Success Score Card for a change request.

    Data type: Object

    "color": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.chg_success_score_rating.color.display_value Display value for color.

    Data type: String
    team_success_score.chg_success_score_rating.color.value Internal value for color.

    Data type: String
    team_success_score.chg_success_score_rating.rating Change success score rating, such as Low or High.

    Data type: Object

    "rating": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.chg_success_score_rating.rating.display_value Display value for rating.

    Data type: String
    team_success_score.chg_success_score_rating.rating.value Internal value for rating.

    Data type: String
    team_success_score.chg_success_score_rating.score_end Highest value in the change success score.

    Data type: Object

    "score_end": {
  "display_value": "String",
  "value": Number
}
    team_success_score.chg_success_score_rating.score_end.display_value Display value for score_end.

    Data type: String
    team_success_score.chg_success_score_rating.score_end.value Internal value for score_end.

    Data type: Number
    team_success_score.chg_success_score_rating.score_start Lowest value in the change success score.

    Data type: Object

    "score_start": {
  "display_value": "String",
  "value": Number
}
    team_success_score.chg_success_score_rating.score_start.display_value Display value for score_start.

    Data type: String
    team_success_score.chg_success_score_rating.score_start.value Internal value for score_start.

    Data type: Number
    team_success_score.chg_success_score_rating.sys_class_name Change Success Score Rating table name. Always Change Success Score Rating/chg_success_score_rating.

    Data type: Object

    "sys_class_name": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.chg_success_score_rating.sys_class_name.display_value Display value for sys_class_name.

    Data type: String
    team_success_score.chg_success_score_rating.sys_class_name.value Internal value for sys_class_name.

    Data type: String
    team_success_score.chg_success_score_rating.sys_created_by Name of the user that initially created the associated change success score rating record.

    Data type: Object

    "sys_created_by": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.chg_success_score_rating.sys_created_by.display_value Display value for sys_created_by.

    Data type: String
    team_success_score.chg_success_score_rating.sys_created_by.value Internal value for sys_created_by.

    Data type: String
    team_success_score.chg_success_score_rating.sys_created_on Date and time that the change success score rating record was originally created.

    Data type: Object

    "sys_created_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    team_success_score.chg_success_score_rating.sys_created_on.display_value Display value for sys_created_on.

    Data type: String
    team_success_score.chg_success_score_rating.sys_created_on.display_internal.value Internal display value for sys_created_on.

    Data type: String
    team_success_score.chg_success_score_rating.sys_created_on.value Internal value for sys_created_on.

    Data type: String
    team_success_score.chg_success_score_rating.sys_domain If using domains in the instance, the name of the domain to which the change success score record is associated.

    Data type: Object

    "sys_domain": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.chg_success_score_rating.sys_domain.display_value Display value for sys_domain.

    Data type: String
    team_success_score.chg_success_score_rating.sys_domain.value Internal value for sys_domain.

    Data type: String
    team_success_score.chg_success_score_rating.sys_id Unique identifier of the associated change success score record.

    Data type: Object

    "sys_id": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.chg_success_score_rating.sys_id.display_value Display value for the sys_id.

    Data type: String
    team_success_score.chg_success_score_rating.sys_id.value Internal value for the sys_id.

    Data type: String
    team_success_score.chg_success_score_rating.sys_mod_count Number of times that the associated change success score record has been modified.

    Data type: Object

    "sys_mod_count": {
  "display_value": "String",
  "value": Number
}
    team_success_score.chg_success_score_rating.sys_mod_count.display_value Display value for sys_mod_count.

    Data type: String
    team_success_score.chg_success_score_rating.sys_mod_count.value Internal value for sys_mod_count.

    Data type: Number
    team_success_score.chg_success_score_rating.sys_name Name of the change success score rating.

    Possible values:

    • Excellent
    • High
    • Low
    • Medium

    Data type: Object

    "sys_name": {
  "display_value": "String",
  "value": Number
}
    team_success_score.chg_success_score_rating.sys_name.display_value Display value for sys_name.

    Data type: String
    team_success_score.chg_success_score_rating.sys_name.value Internal value for sys_name.

    Data type: String
    team_success_score.chg_success_score_rating.sys_overrides Sys_id of a record in the same table but in a domain above that of the current record. This allows a record in a lower domain to override a record in a domain above it.

    For example, if you have a rating record defined in the "global" domain but for domain "TOP/ACME" you override the record in "global".

    Data type: Object

    "sys_overrides": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.chg_success_score_rating.sys_overrides.display_value Display value for sys_overrides.

    Data type: String
    team_success_score.chg_success_score_rating.sys_overrides.value Internal value for sys_overrides.

    Data type: String
    team_success_score.chg_success_score_rating.sys_tags List of system tags associated with the change success score record.

    Data type: Object

    "sys_tags": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.chg_success_score_rating.sys_tags.display_value Display value for sys_tags.

    Data type: String
    team_success_score.chg_success_score_rating.sys_tags.value Internal value for sys_tags.

    Data type: String
    team_success_score.chg_success_score_rating.sys_updated_by Name of the user that last updated the associated change success score record.

    Data type: Object

    "sys_updated_by": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.chg_success_score_rating.sys_updated_by.display_value Display value for sys_updated_by.

    Data type: String
    team_success_score.chg_success_score_rating.sys_updated_by.value Internal value for sys_updated_by.

    Data type: String
    team_success_score.chg_success_score_rating.sys_updated_on Date and time the associated change success score record was last updated.

    Data type: Object

    "sys_created_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    team_success_score.chg_success_score_rating.sys_updated_on.display_value Display value for sys_updated_on.

    Data type: String
    team_success_score.chg_success_score_rating.sys_updated_on.display_internal_value Internal display value for sys_updated_on.

    Data type: String
    team_success_score.chg_success_score_rating.sys_updated_on.value Internal value for sys_updated_on.

    Data type: String
    team_success_score.score Details about the returned score indicator.

    Data type: Object

    "score": {
  "delta": {Object},
  "display_value": "String",
  "has_score": Boolean,
  "indicator": {Object},
  "value": Number
}
    team_success_score.score.delta Change in the score from the previous score.

    Data type: Object

    "delta": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.score.delta.display_value Display value for delta.

    Data type: String
    team_success_score.score.delta.value Internal value for delta.

    Data type: String
    team_success_score.score.display_value Display value returned by Performance Analytics (PA).

    Data type: String
    team_success_score.score.score.has_score

    Flag that indicates whether a score was returned for the specified change request.

    Possible values:
    • true: Score was returned.
    • false: No score was returned.

    Data type: Boolean
    team_success_score.score.indicator Additional details on the PA indicator used to obtain the score.

    Data type: Object

    "indicator": {
  "name": "String",
  "sys_id": "String"
}
    team_success_score.score.indicator.name Name of the PA indicator used to obtain the score.

    Data type: String
    team_success_score.score.indicator.sys_id Sys_id of the PA indicator used to obtain the score.

    Data type: String
    team_success_score.score.value Value returned by PA for the success score.

    Data type: String
    team_success_score.sys_user_group Individual objects for each field from the Group [sys_user_group] record referenced by the specified change request. Each field object has a key that is the field name and contains value and display_value properties. If the field type is date/time, then the method also returns a display_value_internal property which is in the user's timezone but in the system format YYYY-MM-DD HH24:MM:SS.
    Data type: Object
    "sys_user_group": {
  "active": {Object},
  "cost_center": {Object},
  "default_assignee": {Object},
  "description": {Object},
  "email": {Object},
  "exclude_manager": {Object},
  "include_members": {Object},
  "manager": {Object},
  "name": {Object},
  "parent": {Object},
  "roles": {Object},
  "source": {Object},
  "sys_created_by": {Object},
  "sys_created_on": {Object},
  "sys_id": {Object},
  "sys_mod_count": {Object},
  "sys_tags": {Object},
  "sys_updated_by": {Object},
  "sys_updated_on": {Object},
  "type": {Object}
}
    team_success_score.sys_user_group.active Flag that indicates whether the group is active.

    Possible values:

    • true: Group is active
    • false: Group is de-activated

    Data type: Object

    "active": {
  "display_value": "String",
  "value": Boolean
}
    team_success_score.sys_user_group.active.display_value Display value for the active flag.

    Data type: String
    team_success_score.sys_user_group.active.value Internal value for the active flag.

    Data type: Boolean
    team_success_score.sys_user_group.cost_center Sys_id of the cost center associated with the group.

    Data type: Object

    "cost_center": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.cost_center.display_value Display value for cost_center.

    Data type: String
    team_success_score.sys_user_group.cost_center.value Internal value for cost_center.

    Data type: String
    team_success_score.sys_user_group.default_assignee Sys_id of the user that is the default assignee of the group.

    Data type: Object

    "default_assignee": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.default_assignee.display_value Display value for default_assignee.

    Data type: String
    team_success_score.sys_user_group.default_assignee.value Internal value for default_assignee.

    Data type: String
    team_success_score.sys_user_group.description Description of the group

    Data type: Object

    "description": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.description.display_value Display value for description.

    Data type: String
    team_success_score.sys_user_group.description.value Internal value for description.

    Data type: String
    team_success_score.sys_user_group.email Email address for the group.

    Data type: Object

    "description": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.email.display_value Display value for email.

    Data type: String
    team_success_score.sys_user_group.email.value Internal value for email.

    Data type: String
    team_success_score.sys_user_group.exclude_manager Flag that indicates whether the manager of the group receives group emails.

    Possible values:

    • true: Manager doesn't receive group emails.
    • false: Manager receives group emails.

    Data type: Object

    "exclude_manager": {
  "display_value": "String",
  "value": Boolean
}
    team_success_score.sys_user_group.exclude_manager.display_value Display value for exclude_manager.

    Data type: String
    team_success_score.sys_user_group.exclude_manager.value Internal value for exclude_manager.

    Data type: Boolean
    team_success_score.sys_user_group.include_members Flag that indicates whether the group members receive individual emails when someone sends an email to the group email address. The only exception to this functionality is for approval notifications, whereby all members of a group receive an approval notification, regardless of this selection.

    Valid values:

    • true: Send emails to the entire group.
    • false: Only send emails to the default_assignee.

    Data type: Object

    "include_members": {
  "display_value": "String",
  "value": Boolean
}
    team_success_score.sys_user_group.include_members.display_value Display value for include_members.

    Data type: String
    team_success_score.sys_user_group.include_members.value Internal value for include_members.

    Data type: Boolean
    team_success_score.sys_user_group.manager Sys_id of the manager of the group.

    Data type: Object

    "manager": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.manager.display_value Display value for manager.

    Data type: String
    team_success_score.sys_user_group.manager.value Internal value for manager.

    Data type: String
    team_success_score.sys_user_group.name Name of the group.

    Data type: Object

    "name": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.name.display_value Display value for name.

    Data type: String
    team_success_score.sys_user_group.name.value Internal value for name.

    Data type: String
    team_success_score.sys_user_group.parent Sys_id of the parent of this group. If a group has a parent, the child group inherits the roles of the parent group. The members of the child group are not members of the parent group. For example, if an incident is assigned to the parent group and you click the Assigned to lookup icon, only the members in the parent group are available. The members of the child group are not available.

    Data type: Object

    "parent": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.parent.display_value Display value for parent.

    Data type: String
    team_success_score.sys_user_group.parent.value Internal value for parent.

    Data type: String
    team_success_score.sys_user_group.roles User roles assigned to the group.

    Data type: Object

    "roles": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.roles.display_value Display value for roles.

    Data type: String
    team_success_score.sys_user_group.roles.value Internal value for roles.

    Data type: String
    team_success_score.sys_user_group.source Source of the group.

    Data type: Object

    "source": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.source.display_value Display value for source.

    Data type: String
    team_success_score.sys_user_group.source.value Internal value for source.

    Data type: String
    team_success_score.sys_user_group.sys_created_by User that created the group record.

    Data type: Object

    "sys_created_by": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.sys_created_by.display_value Display value for sys_created_by.

    Data type: String
    team_success_score.sys_user_group.sys_created_by.value Internal value for sys_created_by.

    Data type: String
    team_success_score.sys_user_group.sys_created_on Date and time that the group record was originally created.

    Data type: Object

    "sys_created_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    team_success_score.sys_user_group.sys_created_on.display_value Display value for sys_created_on.

    Data type: String
    team_success_score.sys_user_group.sys_created_on.display_internal_value Internal display value for sys_created_on.

    Data type: String
    team_success_score.sys_user_group.sys_created_on.value Internal value for sys_created_on.

    Data type: String
    team_success_score.sys_user_group.sys_id Sys_id for the group.

    Data type: Object

    "sys_id": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.sys_id.display_value Display value for sys_id.

    Data type: String
    team_success_score.sys_user_group.sys_id.value Internal value for sys_id.

    Data type: String
    team_success_score.sys_user_group.sys_mod_count Number of times that the associated group information has been modified.

    Data type: Object

    "sys_mod_count": {
  "display_value": "String",
  "value": Number
}
    team_success_score.sys_user_group.sys_mod_count.display_value Display value for sys_mod_count.

    Data type: String
    team_success_score.sys_user_group.sys_mod_count.value Internal value for sys_mod_count.

    Data type: Number
    team_success_score.sys_user_group.sys_updated_by User that last updated the group information.

    Data type: Object

    "sys_updated_by": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.sys_updated_by.display_value Display value for sys_updated_by.

    Data type: String
    team_success_score.sys_user_group.sys_updated_by.value Internal value for sys_updated_by.

    Data type: String
    team_success_score.sys_user_group.sys_updated_on Date and time when the group information was last updated.

    Data type: Object

    "sys_updated_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    team_success_score.sys_user_group.sys_updated_on.display_value Display value for sys_updated_on.

    Data type: String
    team_success_score.sys_user_group.sys_updated_on.display_internal_value Internal display value for sys_updated_on.

    Data type: String
    team_success_score.sys_user_group.sys_updated_on.value Internal value for sys_updated_on.

    Data type: String
    team_success_score.sys_user_group.type Type of group.

    Data type: Object

    "type": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.type.display_value Display value for type.

    Data type: String
    team_success_score.sys_user_group.type.value Internal value for type.

    Data type: String
    type_success_score Details about the type success score.

    Data type: Object

    "type_success_score": {
  "can_read": Boolean,
  "score": {Object},
  "type": {Object}
}
    type_success_score.can_read Flag that indicates whether a type success score could be retrieved for the specified change request.
    Valid values:
    • true: Type success score was retrieved.
    • false: Type success score was not retrieved.

    Data type: Boolean
    type_success_score.score Details about the returned score indicator.

    Data type: Object

    "score": {
  "delta": {Object},
  "display_value": "String",
  "has_score": Boolean,
  "indicator": {Object},
  "value": Number
}
    type_success_score.score.delta Change in the score from the previous score.

    Data type: Object

    "delta": {
  "display_value": "String",
  "value": "String"
}
    type_success_score.score.delta.display_value Display value for delta.

    Data type: String
    type_success_score.score.delta.value Internal value for delta.

    Data type: String
    type_success_score.score.display_value Display value returned by Performance Analytics (PA).

    Data type: String
    type_success_score.score.has_score

    Flag that indicates whether a score was returned for the specified change request.

    Possible values:
    • true: Score was returned.
    • false: No score was returned.

    Data type: Boolean
    type_success_score.score.indicator Additional details on the PA indicator used to obtain the score.

    Data type: Object

    "indicator": {
  "name": "String",
  "sys_id": "String"
}
    type_success_score.score.indicator.name Name of the PA indicator used to obtain the score.

    Data type: String
    type_success_score.score.indicator.sys_id Sys_id of the PA indicator used to obtain the score.

    Data type: String
    type_success_score.score.value Value returned by PA for the success score.

    Data type: String
    type_success_score.type Details about the type success score.

    Data type: Object

    "type": {
  "display_value": "String",
  "sys_id": "String",
  "value": "String"
}
    type_success_score.type.display_value Label of the choice.

    Data type: String
    type_success_score.type.sys_id Sys_id of the Choice [sys_choice] record for the specified change type.

    Data type: String
    type_success_score.type.value Value of the choice.

    Data type: String

    This code example shows how to retrieve the latest change team success score (original change success score based on group), model success score, and type success score based on the current GlideRecord using the getScoresForChange() method and then uses various attributes to filter the results and save a constructed success score summary in the work notes.

    var changeSuccessScores = new sn_chg_score.ChangeSuccess().getScoresForChange(current);
 
gs.info(JSON.stringify(changeSuccessScores, null, 2));
 
var changeSuccessScoresSummary = "";
if (changeSuccessScores.team_success_score.can_read && changeSuccessScores.team_success_score.score.has_score)
   changeSuccessScoresSummary += "Assignment group \"" + chgGr.assignment_group.getDisplayValue() + "\" has a success rating of \"" + changeSuccessScores.team_success_score.chg_success_score_rating.rating.display_value + "\" (Current team success score: " +  changeSuccessScores.team_success_score.score.display_value + ")\n";
if (changeSuccessScores.model_success_score.can_read && changeSuccessScores.model_success_score.score.has_score)
   changeSuccessScoresSummary += "Model \"" + changeSuccessScores.model_success_score.chg_model.name.display_value + "\" has a success rate of " + changeSuccessScores.model_success_score.score.display_value + "%\n";
if (changeSuccessScores.type_success_score.can_read && changeSuccessScores.type_success_score.score.has_score)
   changeSuccessScoresSummary += "Type \"" + changeSuccessScores.type_success_score.type.display_value + "\" has a success rate of " + changeSuccessScores.type_success_score.score.display_value + "%\n";
 
if (changeSuccessScoresSummary !== "") {
   changeSuccessScoresSummary = "Change success scores summary:\n\n" + changeSuccessScoresSummary;
   chgGr.work_notes.setJournalEntry(changeSuccessScoresSummary);
   chgGr.update();
}

    Example return results:

    {
  "team_success_score": {
    "can_read": true,
    "sys_user_group": {
      "parent": {
        "display_value": "",
        "value": ""
      },
      "manager": {
        "display_value": "",
        "value": ""
      },
      "roles": {
        "display_value": "",
        "value": ""
      },
      "sys_mod_count": {
        "display_value": "0",
        "value": 0
      },
      "description": {
        "display_value": "",
        "value": ""
      },
      "active": {
        "display_value": "true",
        "value": true
      },
      "source": {
        "display_value": "",
        "value": ""
      },
      "sys_updated_on": {
        "display_value": "2018-03-07 21:00:41",
        "value": "2018-03-07 21:00:41",
        "display_value_internal": "2018-03-07 21:00:41"
      },
      "type": {
        "display_value": "",
        "value": ""
      },
      "sys_tags": {
        "display_value": "",
        "value": ""
      },
      "sys_id": {
        "display_value": "5f6441efc0a8010e0177fcb589156352",
        "value": "5f6441efc0a8010e0177fcb589156352"
      },
      "sys_updated_by": {
        "display_value": "glide.maint",
        "value": "glide.maint"
      },
      "cost_center": {
        "display_value": "",
        "value": ""
      },
      "default_assignee": {
        "display_value": "",
        "value": ""
      },
      "sys_created_on": {
        "display_value": "2018-03-07 21:00:41",
        "value": "2018-03-07 21:00:41",
        "display_value_internal": "2018-03-07 21:00:41"
      },
      "name": {
        "display_value": "IT Securities",
        "value": "IT Securities"
      },
      "exclude_manager": {
        "display_value": "false",
        "value": false
      },
      "email": {
        "display_value": "",
        "value": ""
      },
      "include_members": {
        "display_value": "false",
        "value": false
      },
      "sys_created_by": {
        "display_value": "glide.maint",
        "value": "glide.maint"
      }
    },
    "score": {
      "indicator": {
        "name": "Change success scores",
        "sys_id": "0ff316e173081010491d235f04f6a758"
      },
      "value": 465,
      "display_value": "465",
      "delta": {
        "value": 0,
        "display_value": "0"
      },
      "has_score": true
    },
    "chg_success_score_rating": {
      "score_start": {
        "display_value": "0",
        "value": 0
      },
      "score_end": {
        "display_value": "499",
        "value": 499
      },
      "color": {
        "display_value": "#FCCAC9",
        "value": "#FCCAC9"
      },
      "rating": {
        "display_value": "Low",
        "value": "Low"
      },
      "sys_mod_count": {
        "display_value": "0",
        "value": 0
      },
      "active": {
        "display_value": "true",
        "value": true
      },
      "sys_overrides": {
        "display_value": "",
        "value": ""
      },
      "sys_updated_on": {
        "display_value": "2020-03-27 07:43:29",
        "value": "2020-03-27 07:43:29",
        "display_value_internal": "2020-03-27 07:43:29"
      },
      "sys_tags": {
        "display_value": "",
        "value": ""
      },
      "sys_class_name": {
        "display_value": "Change Success Score Rating",
        "value": "chg_success_score_rating"
      },
      "sys_id": {
        "display_value": "7ad380b573330010491d235f04f6a717",
        "value": "7ad380b573330010491d235f04f6a717"
      },
      "sys_updated_by": {
        "display_value": "admin",
        "value": "admin"
      },
      "sys_created_on": {
        "display_value": "2020-03-27 07:43:29",
        "value": "2020-03-27 07:43:29",
        "display_value_internal": "2020-03-27 07:43:29"
      },
      "sys_domain": {
        "display_value": "global",
        "value": "global"
      },
      "sys_name": {
        "display_value": "Low",
        "value": "Low"
      },
      "sys_created_by": {
        "display_value": "admin",
        "value": "admin"
      }
    }
  },
  "model_success_score": {
    "can_read": true,
    "chg_model": {
      "color": {
        "display_value": "",
        "value": ""
      },
      "default_change_model": {
        "display_value": "false",
        "value": false
      },
      "description": {
        "display_value": "This model can be used to capture unauthorized change events that were detected.",
        "value": "This model can be used to capture unauthorized change events that were detected."
      },
      "sys_updated_on": {
        "display_value": "2020-10-21 11:10:57",
        "value": "2020-10-21 10:10:57",
        "display_value_internal": "2020-10-21 11:10:57"
      },
      "table_name": {
        "display_value": "change_request",
        "value": "change_request"
      },
      "sys_class_name": {
        "display_value": "Change Model",
        "value": "chg_model"
      },
      "sys_id": {
        "display_value": "aedc6a625323101034d1ddeeff7b1296",
        "value": "aedc6a625323101034d1ddeeff7b1296"
      },
      "sys_updated_by": {
        "display_value": "admin",
        "value": "admin"
      },
      "write_roles": {
        "display_value": "",
        "value": ""
      },
      "sys_created_on": {
        "display_value": "2020-10-02 14:50:20",
        "value": "2020-10-02 13:50:20",
        "display_value_internal": "2020-10-02 14:50:20"
      },
      "read_roles": {
        "display_value": "itil,sn_change_read",
        "value": "itil,sn_change_read"
      },
      "sys_name": {
        "display_value": "Unauthorized Change",
        "value": "Unauthorized Change"
      },
      "advanced_security": {
        "display_value": "false",
        "value": false
      },
      "sys_created_by": {
        "display_value": "admin",
        "value": "admin"
      },
      "record_preset": {
        "display_value": "type=emergency^short_description=An unauthorized change has been detected^assignment_group=a715cd759f2002002920bde8132e7018^work_start=javascript:gs.nowDateTime()^unauthorized=true^EQ",
        "value": "type=emergency^short_description=An unauthorized change has been detected^assignment_group=a715cd759f2002002920bde8132e7018^work_start=javascript:gs.nowDateTime()^unauthorized=true^EQ"
      },
      "sys_mod_count": {
        "display_value": "9",
        "value": 9
      },
      "active": {
        "display_value": "true",
        "value": true
      },
      "sys_tags": {
        "display_value": "",
        "value": ""
      },
      "available_in_ui": {
        "display_value": "false",
        "value": false
      },
      "state_field": {
        "display_value": "state",
        "value": "state"
      },
      "name": {
        "display_value": "Unauthorized Change",
        "value": "Unauthorized Change"
      },
      "implementation_states": {
        "display_value": "",
        "value": ""
      }
    },
    "score": {
      "indicator": {
        "name": "Change Model: % Successful and Successful With Issues",
        "sys_id": "604f98dfc302011005aea539e540dd75"
      },
      "value": 76.92307692307693,
      "display_value": "76.92",
      "delta": {
        "value": 0,
        "display_value": "0.00"
      },
      "has_score": true
    }
  },
  "type_success_score": {
    "can_read": true,
    "type": {
      "sys_id": "e7a27d53cb100200d71cb9c0c24c9c2f",
      "value": "normal",
      "display_value": "Normal"
    },
    "score": {
      "indicator": {
        "name": "Change Type: % Successful and Successful With Issues",
        "sys_id": "f9d25995c3ce011005aea539e540ddee"
      },
      "value": 74.29906542056075,
      "display_value": "74.30",
      "delta": {
        "value": 0,
        "display_value": "0.00"
      },
      "has_score": true
    }
  }
}

    ChangeSuccess - getTeamScoreForChange(Object chgGr)

    Returns the latest change team success score (original change success score based on group) based on the specified change request GlideRecord.

    Table 13. Parameters
    Name Type Description
    chgGr Object Change request GlideRecord for which to return the change team success score.
    Table 14. Returns
    Parameter Description
    can_read Flag that indicates whether a change team success score could be retrieved for the specified change request.
    Possible values:
    • true: Team success score was retrieved.
    • false: Team success score wasn't retrieved.

    Data type: Boolean
    chg_success_score_rating Individual objects for each field from the Change Success Score Rating [chg_success_score_rating] record that matches the returned score. Each field object has a key that is the field name and contains value and display_value properties. If the field type is date/time, then the method also returns a display_value_internal property which is in the user's timezone but in the system format YYYY-MM-DD HH24:MM:SS.

    Data type: Object

    "chg_success_score_rating": {
  "active": {Object},
  "color": {Object},
  "rating": {Object},
  "score_end": {Object},
  "score_start": {Object},
  "sys_class_name": {Object},
  "sys_created_by": {Object},
  "sys_created_on": {Object},
  "sys_domain": {Object},
  "sys_id": {Object},
  "sys_mod_count": {Object},
  "sys_name": {Object},
  "sys_overrides": {Object},
  "sys_tags": {Object},
  "sys_updated_by": {Object},
  "sys_updated_on": {Object}
}
    chg_success_score_rating.active Flag that indicates whether the associated change success score record is active and available within the instance.
    Possible values:
    • true: Change success score record is active.
    • false: Change success score record isn't active.

    Data type: Object

    "active": {
  "display_value": "String",
  "value": Boolean
}
    chg_success_score_rating.active.display_value Display value for the active flag.

    Data type: String
    chg_success_score_rating.active.value Internal value for the active flag.

    Data type: Boolean
    chg_success_score_rating.color Color of the associated change success score as shown in the Change Success Score Card for a change request.

    Data type: Object

    "color": {
  "display_value": "String",
  "value": "String"
}
    chg_success_score_rating.color.display_value Display value for color.

    Data type: String
    chg_success_score_rating.color.value Internal value for color.

    Data type: String
    chg_success_score_rating.rating Change success score rating, such as Low or High.

    Data type: Object

    "rating": {
  "display_value": "String",
  "value": "String"
}
    chg_success_score_rating.rating.display_value Display value for rating.

    Data type: String
    chg_success_score_rating.rating.value Internal value for rating.

    Data type: String
    chg_success_score_rating.score_end Highest value in the change success score.

    Data type: Object

    "score_end": {
  "display_value": "String",
  "value": Number
}
    chg_success_score_rating.score_end.display_value Display value for score_end.

    Data type: String
    chg_success_score_rating.score_end.value Internal value for score_end.

    Data type: Number
    chg_success_score_rating.score_start Lowest value in the change success score.

    Data type: Object

    "score_start": {
  "display_value": "String",
  "value": Number
}
    chg_success_score_rating.score_start.display_value Display value for score_start.

    Data type: String
    chg_success_score_rating.score_start.value Internal value for score_start.

    Data type: Number
    chg_success_score_rating.sys_class_name Change Success Score Rating table name. Always Change Success Score Rating/chg_success_score_rating.

    Data type: Object

    "sys_class_name": {
  "display_value": "String",
  "value": "String"
}
    chg_success_score_rating.sys_class_name.display_value Display value for sys_class_name.

    Data type: String
    chg_success_score_rating.sys_class_name.value Internal value for sys_class_name.

    Data type: String
    chg_success_score_rating.sys_created_by Name of the user that initially created the associated change success score rating record.

    Data type: Object

    "sys_created_by": {
  "display_value": "String",
  "value": "String"
}
    chg_success_score_rating.sys_created_by.display_value Display value for sys_created_by.

    Data type: String
    chg_success_score_rating.sys_created_by.value Internal value for sys_created_by.

    Data type: String
    chg_success_score_rating.sys_created_on Date and time that the change success score rating record was originally created.

    Data type: Object

    "sys_created_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    chg_success_score_rating.sys_created_on.display_value Display value for sys_created_on.

    Data type: String
    chg_success_score_rating.sys_created_on.display_value_internal Internal display value for sys_created_on.

    Data type: String
    chg_success_score_rating.sys_created_on.value Internal value for sys_created_on.

    Data type: String
    chg_success_score_rating.sys_domain If using domains in the instance, the name of the domain to which the change success score record is associated.

    Data type: Object

    "sys_domain": {
  "display_value": "String",
  "value": "String"
}
    chg_success_score_rating.sys_domain.display_value Display value for sys_domain.

    Data type: String
    chg_success_score_rating.sys_domain.value Internal value for sys_domain.

    Data type: String
    chg_success_score_rating.sys_id Unique identifier of the associated change success score record.

    Data type: Object

    "sys_id": {
  "display_value": "String",
  "value": "String"
}
    chg_success_score_rating.sys_id.display_value Display value for the sys_id.

    Data type: String
    chg_success_score_rating.sys_id.value Internal value for the sys_id.

    Data type: String
    chg_success_score_rating.sys_mod_count Number of times that the associated change success score record has been modified.

    Data type: Object

    "sys_mod_count": {
  "display_value": "String",
  "value": Number
}
    chg_success_score_rating.sys_mod_count.display_value Display value for sys_mod_count.

    Data type: String
    chg_success_score_rating.sys_mod_count.value Internal value for sys_mod_count.

    Data type: Number
    chg_success_score_rating.sys_name Name of the change success score rating.

    Possible values:

    • Excellent
    • High
    • Low
    • Medium

    Data type: Object

    "sys_name": {
  "display_value": "String",
  "value": Number
}
    chg_success_score_rating.sys_name.display_value Display value for sys_name.

    Data type: String
    chg_success_score_rating.sys_name.value Internal value for sys_name.

    Data type: String
    chg_success_score_rating.sys_overrides Sys_id of a record in the same table but in a domain above that of the current record. This allows a record in a lower domain to override a record in a domain above it.

    For example, if you have a rating record defined in the "global" domain but for domain "TOP/ACME" you override the record in "global".

    Data type: Object

    "sys_overrides": {
  "display_value": "String",
  "value": "String"
}
    chg_success_score_rating.sys_overrides.display_value Display value for sys_overrides.

    Data type: String
    tchg_success_score_rating.sys_overrides.value Internal value for sys_overrides.

    Data type: String
    chg_success_score_rating.sys_tags List of system tags associated with the change success score record.

    Data type: Object

    "sys_tags": {
  "display_value": "String",
  "value": "String"
}
    chg_success_score_rating.sys_tags.display_value Display value for sys_tags.

    Data type: String
    chg_success_score_rating.sys_tags.value Internal value for sys_tags.

    Data type: String
    chg_success_score_rating.sys_updated_by Name of the user that last updated the associated change success score record.

    Data type: Object

    "sys_updated_by": {
  "display_value": "String",
  "value": "String"
}
    chg_success_score_rating.sys_updated_by.display_value Display value for sys_updated_by.

    Data type: String
    chg_success_score_rating.sys_updated_by.value Internal value for sys_updated_by.

    Data type: String
    chg_success_score_rating.sys_updated_on Date and time the associated change success score record was last updated.

    Data type: Object

    "sys_created_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    chg_success_score_rating.sys_updated_on.display_value Display value for sys_updated_on.

    Data type: String
    chg_success_score_rating.sys_updated_on.display_value_internal Internal display value for sys_updated_on.

    Data type: String
    chg_success_score_rating.sys_updated_on.value Internal value for sys_updated_on.

    Data type: String
    score Details about the returned score indicator.

    Data type: Object

    "score": {
  "delta": {Object},
  "display_value": "String",
  "has_score": Boolean,
  "indicator": {Object},
  "value": Number
}
    score.delta Change in the score from the previous score.

    Data type: Object

    "delta": {
  "display_value": "String",
  "value": "String"
}
    score.delta.display_value Display value for delta.

    Data type: String
    score.delta.value Internal value for delta.

    Data type: String
    score.display_value Display value returned by Performance Analytics (PA).

    Data type: String
    score.has_score

    Flag that indicates whether a score was returned for the specified change request.

    Possible values:
    • true: Score was returned.
    • false: No score was returned.

    Data type: Boolean
    score.indicator Additional details on the PA indicator used to obtain the score.

    Data type: Object

    "indicator": {
  "name": "String",
  "sys_id": "String"
}
    score.indicator.name Name of the PA indicator used to obtain the score.

    Data type: String
    score.indicator.sys_id Sys_id of the PA indicator used to obtain the score.

    Data type: String
    score.value Value returned by PA for the success score.

    Data type: String
    sys_user_group Individual objects for each field from the Group [sys_user_group] record referenced by the specified change request. Each field object has a key that is the field name and contains value and display_value properties. If the field type is date/time, then the method also returns a display_value_internal property which is in the user's timezone but in the system format YYYY-MM-DD HH24:MM:SS.
    Data type: Object
    "sys_user_group": {
  "active": {Object},
  "cost_center": {Object},
  "default_assignee": {Object},
  "description": {Object},
  "email": {Object},
  "exclude_manager": {Object},
  "include_members": {Object},
  "manager": {Object},
  "name": {Object},
  "parent": {Object},
  "roles": {Object},
  "source": {Object},
  "sys_created_by": {Object},
  "sys_created_on": {Object},
  "sys_id": {Object},
  "sys_mod_count": {Object},
  "sys_tags": {Object},
  "sys_updated_by": {Object},
  "sys_updated_on": {Object},
  "type": {Object}
}
    sys_user_group.active Flag that indicates whether the group is active.

    Possible values:

    • true: Group is active
    • false: Group is de-activated

    Data type: Object

    "active": {
  "display_value": "String",
  "value": Boolean
}
    sys_user_group.active.display_value Display value for the active flag.

    Data type: String
    sys_user_group.active.value Internal value for the active flag.

    Data type: Boolean
    sys_user_group.cost_center Sys_id of the cost center associated with the group.

    Data type: Object

    "cost_center": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.cost_center.display_value Display value for cost_center.

    Data type: String
    sys_user_group.cost_center.value Internal value for cost_center.

    Data type: String
    sys_user_group.default_assignee Sys_id of the user that is the default assignee of the group.

    Data type: Object

    "default_assignee": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.default_assignee.display_value Display value for default_assignee.

    Data type: String
    sys_user_group.default_assignee.value Internal value for default_assignee.

    Data type: String
    sys_user_group.description Description of the group

    Data type: Object

    "description": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.description.display_value Display value for description.

    Data type: String
    sys_user_group.description.value Internal value for description.

    Data type: String
    sys_user_group.email Email address for the group.

    Data type: Object

    "description": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.email.display_value Display value for email.

    Data type: String
    sys_user_group.email.value Internal value for email.

    Data type: String
    sys_user_group.exclude_manager Flag that indicates whether the manager of the group receives group emails.

    Possible values:

    • true: Manager doesn't receive group emails.
    • false: Manager receives group emails.

    Data type: Object

    "exclude_manager": {
  "display_value": "String",
  "value": Boolean
}
    sys_user_group.exclude_manager.display_value Display value for exclude_manager.

    Data type: String
    sys_user_group.exclude_manager.value Internal value for exclude_manager.

    Data type: Boolean
    sys_user_group.include_members Flag that indicates whether the group members receive individual emails when someone sends an email to the group email address. The only exception to this functionality is for approval notifications, whereby all members of a group receive an approval notification, regardless of this selection.

    Valid values:

    • true: Send emails to the entire group.
    • false: Only send emails to the default_assignee.

    Data type: Object

    "include_members": {
  "display_value": "String",
  "value": Boolean
}
    sys_user_group.include_members.display_value Display value for include_members.

    Data type: String
    sys_user_group.include_members.value Internal value for include_members.

    Data type: Boolean
    sys_user_group.manager Sys_id of the manager of the group.

    Data type: Object

    "manager": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.manager.display_value Display value for manager.

    Data type: String
    sys_user_group.manager.value Internal value for manager.

    Data type: String
    sys_user_group.name Name of the group.

    Data type: Object

    "name": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.name.display_value Display value for name.

    Data type: String
    sys_user_group.name.value Internal value for name.

    Data type: String
    sys_user_group.parent Sys_id of the parent of this group. If a group has a parent, the child group inherits the roles of the parent group. The members of the child group are not members of the parent group. For example, if an incident is assigned to the parent group and you click the Assigned to lookup icon, only the members in the parent group are available. The members of the child group are not available.

    Data type: Object

    "parent": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.parent.display_value Display value for parent.

    Data type: String
    sys_user_group.parent.value Internal value for parent.

    Data type: String
    sys_user_group.roles User roles assigned to the group.

    Data type: Object

    "roles": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.roles.display_value Display value for roles.

    Data type: String
    sys_user_group.roles.value Internal value for roles.

    Data type: String
    sys_user_group.source Source of the group.

    Data type: Object

    "source": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.source.display_value Display value for source.

    Data type: String
    sys_user_group.source.value Internal value for source.

    Data type: String
    sys_user_group.sys_created_by User that created the group record.

    Data type: Object

    "sys_created_by": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.sys_created_by.display_value Display value for sys_created_by.

    Data type: String
    sys_user_group.sys_created_by.value Internal value for sys_created_by.

    Data type: String
    sys_user_group.sys_created_on Date and time that the group record was originally created.

    Data type: Object

    "sys_created_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    sys_user_group.sys_created_on.display_value Display value for sys_created_on.

    Data type: String
    sys_user_group.sys_created_on.display_value_internal Internal display value for sys_created_on.

    Data type: String
    sys_user_group.sys_created_on.value Internal value for sys_created_on.

    Data type: String
    sys_user_group.sys_id Sys_id for the group.

    Data type: Object

    "sys_id": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.sys_id.display_value Display value for sys_id.

    Data type: String
    sys_user_group.sys_id.value Internal value for sys_id.

    Data type: String
    sys_user_group.sys_mod_count Number of times that the associated group information has been modified.

    Data type: Object

    "sys_mod_count": {
  "display_value": "String",
  "value": Number
}
    sys_user_group.sys_mod_count.display_value Display value for sys_mod_count.

    Data type: String
    sys_user_group.sys_mod_count.value Internal value for sys_mod_count.

    Data type: Number
    sys_user_group.sys_updated_by User that last updated the group information.

    Data type: Object

    "sys_updated_by": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.sys_updated_by.display_value Display value for sys_updated_by.

    Data type: String
    sys_user_group.sys_updated_by.value Internal value for sys_updated_by.

    Data type: String
    sys_user_group.sys_updated_on Date and time when the group information was last updated.

    Data type: Object

    "sys_updated_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    sys_user_group.sys_updated_on.display_value Display value for sys_updated_on.

    Data type: String
    sys_user_group.sys_updated_on.display_value_internal Internal display value for sys_updated_on.

    Data type: String
    sys_user_group.sys_updated_on.value Internal value for sys_updated_on.

    Data type: String
    sys_user_group.type Type of group.

    Data type: Object

    "type": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.type.display_value Display value for type.

    Data type: String
    sys_user_group.type.value Internal value for type.

    Data type: String

    This example shows how to use the getTeamScoreForChange() method for the current change request GlideRecord to retrieve the team score for the change request and then use its various attributes to construct a score summary and write it in the work notes.

    var changeTeamSuccess = new sn_chg_score.ChangeSuccess().getTeamScoreForChange(current);
 
gs.info(JSON.stringify(changeTeamSuccess, null, 2));
 
if (changeTeamSuccess.can_read && changeTeamSuccess.score.has_score && changeTeamSuccess.chg_success_score_rating.rating.value === "Low") {
    chgGr.work_notes.setJournalEntry("The selected assignment group \"" + chgGr.assignment_group.getDisplayValue() + "\" has a " + changeTeamSuccess.chg_success_score_rating.rating.display_value + " success rating (current success score is: " + changeTeamSuccess.score.display_value + ").\nConsider adding additional approvers or discuss with your Change Manager.");
    chgGr.update();
}

    Sample return results:

    {
  "can_read": true,
  "sys_user_group": {
    "parent": {
      "display_value": "",
      "value": ""
    },
    "manager": {
      "display_value": "",
      "value": ""
    },
    "roles": {
      "display_value": "",
      "value": ""
    },
    "sys_mod_count": {
      "display_value": "0",
      "value": 0
    },
    "description": {
      "display_value": "",
      "value": ""
    },
    "active": {
      "display_value": "true",
      "value": true
    },
    "source": {
      "display_value": "",
      "value": ""
    },
    "sys_updated_on": {
      "display_value": "2018-03-07 21:00:41",
      "value": "2018-03-07 21:00:41",
      "display_value_internal": "2018-03-07 21:00:41"
    },
    "type": {
      "display_value": "",
      "value": ""
    },
    "sys_tags": {
      "display_value": "",
      "value": ""
    },
    "sys_id": {
      "display_value": "5f6441efc0a8010e0177fcb589156352",
      "value": "5f6441efc0a8010e0177fcb589156352"
    },
    "sys_updated_by": {
      "display_value": "glide.maint",
      "value": "glide.maint"
    },
    "cost_center": {
      "display_value": "",
      "value": ""
    },
    "default_assignee": {
      "display_value": "",
      "value": ""
    },
    "sys_created_on": {
      "display_value": "2018-03-07 21:00:41",
      "value": "2018-03-07 21:00:41",
      "display_value_internal": "2018-03-07 21:00:41"
    },
    "name": {
      "display_value": "IT Securities",
      "value": "IT Securities"
    },
    "exclude_manager": {
      "display_value": "false",
      "value": false
    },
    "email": {
      "display_value": "",
      "value": ""
    },
    "include_members": {
      "display_value": "false",
      "value": false
    },
    "sys_created_by": {
      "display_value": "glide.maint",
      "value": "glide.maint"
    }
  },
  "score": {
    "indicator": {
      "name": "Change success scores",
      "sys_id": "0ff316e173081010491d235f04f6a758"
    },
    "value": 465,
    "display_value": "465",
    "delta": {
      "value": 0,
      "display_value": "0"
    },
    "has_score": true
  },
  "chg_success_score_rating": {
    "score_start": {
      "display_value": "0",
      "value": 0
    },
    "score_end": {
      "display_value": "499",
      "value": 499
    },
    "color": {
      "display_value": "#FCCAC9",
      "value": "#FCCAC9"
    },
    "rating": {
      "display_value": "Low",
      "value": "Low"
    },
    "sys_mod_count": {
      "display_value": "0",
      "value": 0
    },
    "active": {
      "display_value": "true",
      "value": true
    },
    "sys_overrides": {
      "display_value": "",
      "value": ""
    },
    "sys_updated_on": {
      "display_value": "2020-03-27 07:43:29",
      "value": "2020-03-27 07:43:29",
      "display_value_internal": "2020-03-27 07:43:29"
    },
    "sys_tags": {
      "display_value": "",
      "value": ""
    },
    "sys_class_name": {
      "display_value": "Change Success Score Rating",
      "value": "chg_success_score_rating"
    },
    "sys_id": {
      "display_value": "7ad380b573330010491d235f04f6a717",
      "value": "7ad380b573330010491d235f04f6a717"
    },
    "sys_updated_by": {
      "display_value": "admin",
      "value": "admin"
    },
    "sys_created_on": {
      "display_value": "2020-03-27 07:43:29",
      "value": "2020-03-27 07:43:29",
      "display_value_internal": "2020-03-27 07:43:29"
    },
    "sys_domain": {
      "display_value": "global",
      "value": "global"
    },
    "sys_name": {
      "display_value": "Low",
      "value": "Low"
    },
    "sys_created_by": {
      "display_value": "admin",
      "value": "admin"
    }
  }
}

    ChangeSuccess - getTeamScoreForGroupId(String sys_id, String domain_id)

    Returns the latest change team success score (original change success score based on group) for the specified group.

    Table 15. Parameters
    Name Type Description
    sys_id String Sys_id of the group for which to return the change team success score. Located in the User Group [sys_user_group] table.
    domain_id String Optional. Sys_id of a domain to use when querying Performance Analytics for the team success score.
    Table 16. Returns
    Parameter Description
    can_read Flag that indicates whether a change team success score could be retrieved for the specified change request.
    Possible values:
    • true: Team success score was retrieved.
    • false: Team success score wasn't retrieved.

    Data type: Boolean
    chg_success_score_rating Individual objects for each field from the Change Success Score Rating [chg_success_score_rating] record that matches the returned score. Each field object has a key that is the field name and contains value and display_value properties. If the field type is date/time, then the method also returns a display_value_internal property which is in the user's timezone but in the system format YYYY-MM-DD HH24:MM:SS.

    Data type: Object

    "chg_success_score_rating": {
  "active": {Object},
  "color": {Object},
  "rating": {Object},
  "score_end": {Object},
  "score_start": {Object},
  "sys_class_name": {Object},
  "sys_created_by": {Object},
  "sys_created_on": {Object},
  "sys_domain": {Object},
  "sys_id": {Object},
  "sys_mod_count": {Object},
  "sys_name": {Object},
  "sys_overrides": {Object},
  "sys_tags": {Object},
  "sys_updated_by": {Object},
  "sys_updated_on": {Object}
}
    chg_success_score_rating.active Flag that indicates whether the associated change success score record is active and available within the instance.
    Possible values:
    • true: Change success score record is active.
    • false: Change success score record isn't active.

    Data type: Object

    "active": {
  "display_value": "String",
  "value": Boolean
}
    chg_success_score_rating.active.display_value Display value for the active flag.

    Data type: String
    chg_success_score_rating.active.value Internal value for the active flag.

    Data type: Boolean
    chg_success_score_rating.color Color of the associated change success score as shown in the Change Success Score Card for a change request.

    Data type: Object

    "color": {
  "display_value": "String",
  "value": "String"
}
    chg_success_score_rating.color.display_value Display value for color.

    Data type: String
    chg_success_score_rating.color.value Internal value for color.

    Data type: String
    chg_success_score_rating.rating Change success score rating, such as Low or High.

    Data type: Object

    "rating": {
  "display_value": "String",
  "value": "String"
}
    chg_success_score_rating.rating.display_value Display value for rating.

    Data type: String
    chg_success_score_rating.rating.value Internal value for rating.

    Data type: String
    chg_success_score_rating.score_end Highest value in the change success score.

    Data type: Object

    "score_end": {
  "display_value": "String",
  "value": Number
}
    chg_success_score_rating.score_end.display_value Display value for score_end.

    Data type: String
    chg_success_score_rating.score_end.value Internal value for score_end.

    Data type: Number
    chg_success_score_rating.score_start Lowest value in the change success score.

    Data type: Object

    "score_start": {
  "display_value": "String",
  "value": Number
}
    chg_success_score_rating.score_start.display_value Display value for score_start.

    Data type: String
    chg_success_score_rating.score_start.value Internal value for score_start.

    Data type: Number
    chg_success_score_rating.sys_class_name Change Success Score Rating table name. Always Change Success Score Rating/chg_success_score_rating.

    Data type: Object

    "sys_class_name": {
  "display_value": "String",
  "value": "String"
}
    chg_success_score_rating.sys_class_name.display_value Display value for sys_class_name.

    Data type: String
    chg_success_score_rating.sys_class_name.value Internal value for sys_class_name.

    Data type: String
    chg_success_score_rating.sys_created_by Name of the user that initially created the associated change success score rating record.

    Data type: Object

    "sys_created_by": {
  "display_value": "String",
  "value": "String"
}
    chg_success_score_rating.sys_created_by.display_value Display value for sys_created_by.

    Data type: String
    chg_success_score_rating.sys_created_by.value Internal value for sys_created_by.

    Data type: String
    chg_success_score_rating.sys_created_on Date and time that the change success score rating record was originally created.

    Data type: Object

    "sys_created_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    chg_success_score_rating.sys_created_on.display_value Display value for sys_created_on.

    Data type: String
    chg_success_score_rating.sys_created_on.display_value_internal Internal display value for sys_created_on.

    Data type: String
    chg_success_score_rating.sys_created_on.value Internal value for sys_created_on.

    Data type: String
    chg_success_score_rating.sys_domain If using domains in the instance, the name of the domain to which the change success score record is associated.

    Data type: Object

    "sys_domain": {
  "display_value": "String",
  "value": "String"
}
    chg_success_score_rating.sys_domain.display_value Display value for sys_domain.

    Data type: String
    chg_success_score_rating.sys_domain.value Internal value for sys_domain.

    Data type: String
    chg_success_score_rating.sys_id Unique identifier of the associated change success score record.

    Data type: Object

    "sys_id": {
  "display_value": "String",
  "value": "String"
}
    chg_success_score_rating.sys_id.display_value Display value for the sys_id.

    Data type: String
    chg_success_score_rating.sys_id.value Internal value for the sys_id.

    Data type: String
    chg_success_score_rating.sys_mod_count Number of times that the associated change success score record has been modified.

    Data type: Object

    "sys_mod_count": {
  "display_value": "String",
  "value": Number
}
    chg_success_score_rating.sys_mod_count.display_value Display value for sys_mod_count.

    Data type: String
    chg_success_score_rating.sys_mod_count.value Internal value for sys_mod_count.

    Data type: Number
    chg_success_score_rating.sys_name Name of the change success score rating.

    Possible values:

    • Excellent
    • High
    • Low
    • Medium

    Data type: Object

    "sys_name": {
  "display_value": "String",
  "value": Number
}
    chg_success_score_rating.sys_name.display_value Display value for sys_name.

    Data type: String
    chg_success_score_rating.sys_name.value Internal value for sys_name.

    Data type: String
    chg_success_score_rating.sys_overrides Sys_id of a record in the same table but in a domain above that of the current record. This allows a record in a lower domain to override a record in a domain above it.

    For example, if you have a rating record defined in the "global" domain but for domain "TOP/ACME" you override the record in "global".

    Data type: Object

    "sys_overrides": {
  "display_value": "String",
  "value": "String"
}
    chg_success_score_rating.sys_overrides.display_value Display value for sys_overrides.

    Data type: String
    tchg_success_score_rating.sys_overrides.value Internal value for sys_overrides.

    Data type: String
    chg_success_score_rating.sys_tags List of system tags associated with the change success score record.

    Data type: Object

    "sys_tags": {
  "display_value": "String",
  "value": "String"
}
    chg_success_score_rating.sys_tags.display_value Display value for sys_tags.

    Data type: String
    chg_success_score_rating.sys_tags.value Internal value for sys_tags.

    Data type: String
    chg_success_score_rating.sys_updated_by Name of the user that last updated the associated change success score record.

    Data type: Object

    "sys_updated_by": {
  "display_value": "String",
  "value": "String"
}
    chg_success_score_rating.sys_updated_by.display_value Display value for sys_updated_by.

    Data type: String
    chg_success_score_rating.sys_updated_by.value Internal value for sys_updated_by.

    Data type: String
    chg_success_score_rating.sys_updated_on Date and time the associated change success score record was last updated.

    Data type: Object

    "sys_created_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    chg_success_score_rating.sys_updated_on.display_value Display value for sys_updated_on.

    Data type: String
    chg_success_score_rating.sys_updated_on.display_value_internal Internal display value for sys_updated_on.

    Data type: String
    chg_success_score_rating.sys_updated_on.value Internal value for sys_updated_on.

    Data type: String
    score Details about the returned score indicator.

    Data type: Object

    "score": {
  "delta": {Object},
  "display_value": "String",
  "has_score": Boolean,
  "indicator": {Object},
  "value": Number
}
    score.delta Change in the score from the previous score.

    Data type: Object

    "delta": {
  "display_value": "String",
  "value": "String"
}
    score.delta.display_value Display value for delta.

    Data type: String
    score.delta.value Internal value for delta.

    Data type: String
    score.display_value Display value returned by Performance Analytics (PA).

    Data type: String
    score.has_score

    Flag that indicates whether a score was returned for the specified change request.

    Possible values:
    • true: Score was returned.
    • false: No score was returned.

    Data type: Boolean
    score.indicator Additional details on the PA indicator used to obtain the score.

    Data type: Object

    "indicator": {
  "name": "String",
  "sys_id": "String"
}
    score.indicator.name Name of the PA indicator used to obtain the score.

    Data type: String
    score.indicator.sys_id Sys_id of the PA indicator used to obtain the score.

    Data type: String
    score.value Value returned by PA for the success score.

    Data type: String
    sys_user_group Individual objects for each field from the Group [sys_user_group] record referenced by the specified change request. Each field object has a key that is the field name and contains value and display_value properties. If the field type is date/time, then the method also returns a display_value_internal property which is in the user's timezone but in the system format YYYY-MM-DD HH24:MM:SS.
    Data type: Object
    "sys_user_group": {
  "active": {Object},
  "cost_center": {Object},
  "default_assignee": {Object},
  "description": {Object},
  "email": {Object},
  "exclude_manager": {Object},
  "include_members": {Object},
  "manager": {Object},
  "name": {Object},
  "parent": {Object},
  "roles": {Object},
  "source": {Object},
  "sys_created_by": {Object},
  "sys_created_on": {Object},
  "sys_id": {Object},
  "sys_mod_count": {Object},
  "sys_tags": {Object},
  "sys_updated_by": {Object},
  "sys_updated_on": {Object},
  "type": {Object}
}
    sys_user_group.active Flag that indicates whether the group is active.

    Possible values:

    • true: Group is active
    • false: Group is de-activated

    Data type: Object

    "active": {
  "display_value": "String",
  "value": Boolean
}
    sys_user_group.active.display_value Display value for the active flag.

    Data type: String
    sys_user_group.active.value Internal value for the active flag.

    Data type: Boolean
    sys_user_group.cost_center Sys_id of the cost center associated with the group.

    Data type: Object

    "cost_center": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.cost_center.display_value Display value for cost_center.

    Data type: String
    sys_user_group.cost_center.value Internal value for cost_center.

    Data type: String
    sys_user_group.default_assignee Sys_id of the user that is the default assignee of the group.

    Data type: Object

    "default_assignee": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.default_assignee.display_value Display value for default_assignee.

    Data type: String
    sys_user_group.default_assignee.value Internal value for default_assignee.

    Data type: String
    sys_user_group.description Description of the group

    Data type: Object

    "description": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.description.display_value Display value for description.

    Data type: String
    sys_user_group.description.value Internal value for description.

    Data type: String
    sys_user_group.email Email address for the group.

    Data type: Object

    "description": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.email.display_value Display value for email.

    Data type: String
    sys_user_group.email.value Internal value for email.

    Data type: String
    sys_user_group.exclude_manager Flag that indicates whether the manager of the group receives group emails.

    Possible values:

    • true: Manager doesn't receive group emails.
    • false: Manager receives group emails.

    Data type: Object

    "exclude_manager": {
  "display_value": "String",
  "value": Boolean
}
    sys_user_group.exclude_manager.display_value Display value for exclude_manager.

    Data type: String
    sys_user_group.exclude_manager.value Internal value for exclude_manager.

    Data type: Boolean
    sys_user_group.include_members Flag that indicates whether the group members receive individual emails when someone sends an email to the group email address. The only exception to this functionality is for approval notifications, whereby all members of a group receive an approval notification, regardless of this selection.

    Valid values:

    • true: Send emails to the entire group.
    • false: Only send emails to the default_assignee.

    Data type: Object

    "include_members": {
  "display_value": "String",
  "value": Boolean
}
    sys_user_group.include_members.display_value Display value for include_members.

    Data type: String
    sys_user_group.include_members.value Internal value for include_members.

    Data type: Boolean
    sys_user_group.manager Sys_id of the manager of the group.

    Data type: Object

    "manager": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.manager.display_value Display value for manager.

    Data type: String
    sys_user_group.manager.value Internal value for manager.

    Data type: String
    sys_user_group.name Name of the group.

    Data type: Object

    "name": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.name.display_value Display value for name.

    Data type: String
    sys_user_group.name.value Internal value for name.

    Data type: String
    sys_user_group.parent Sys_id of the parent of this group. If a group has a parent, the child group inherits the roles of the parent group. The members of the child group are not members of the parent group. For example, if an incident is assigned to the parent group and you click the Assigned to lookup icon, only the members in the parent group are available. The members of the child group are not available.

    Data type: Object

    "parent": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.parent.display_value Display value for parent.

    Data type: String
    sys_user_group.parent.value Internal value for parent.

    Data type: String
    sys_user_group.roles User roles assigned to the group.

    Data type: Object

    "roles": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.roles.display_value Display value for roles.

    Data type: String
    sys_user_group.roles.value Internal value for roles.

    Data type: String
    sys_user_group.source Source of the group.

    Data type: Object

    "source": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.source.display_value Display value for source.

    Data type: String
    sys_user_group.source.value Internal value for source.

    Data type: String
    sys_user_group.sys_created_by User that created the group record.

    Data type: Object

    "sys_created_by": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.sys_created_by.display_value Display value for sys_created_by.

    Data type: String
    sys_user_group.sys_created_by.value Internal value for sys_created_by.

    Data type: String
    sys_user_group.sys_created_on Date and time that the group record was originally created.

    Data type: Object

    "sys_created_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    sys_user_group.sys_created_on.display_value Display value for sys_created_on.

    Data type: String
    sys_user_group.sys_created_on.display_value_internal Internal display value for sys_created_on.

    Data type: String
    sys_user_group.sys_created_on.value Internal value for sys_created_on.

    Data type: String
    sys_user_group.sys_id Sys_id for the group.

    Data type: Object

    "sys_id": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.sys_id.display_value Display value for sys_id.

    Data type: String
    sys_user_group.sys_id.value Internal value for sys_id.

    Data type: String
    sys_user_group.sys_mod_count Number of times that the associated group information has been modified.

    Data type: Object

    "sys_mod_count": {
  "display_value": "String",
  "value": Number
}
    sys_user_group.sys_mod_count.display_value Display value for sys_mod_count.

    Data type: String
    sys_user_group.sys_mod_count.value Internal value for sys_mod_count.

    Data type: Number
    sys_user_group.sys_updated_by User that last updated the group information.

    Data type: Object

    "sys_updated_by": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.sys_updated_by.display_value Display value for sys_updated_by.

    Data type: String
    sys_user_group.sys_updated_by.value Internal value for sys_updated_by.

    Data type: String
    sys_user_group.sys_updated_on Date and time when the group information was last updated.

    Data type: Object

    "sys_updated_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    sys_user_group.sys_updated_on.display_value Display value for sys_updated_on.

    Data type: String
    sys_user_group.sys_updated_on.display_value_internal Internal display value for sys_updated_on.

    Data type: String
    sys_user_group.sys_updated_on.value Internal value for sys_updated_on.

    Data type: String
    sys_user_group.type Type of group.

    Data type: Object

    "type": {
  "display_value": "String",
  "value": "String"
}
    sys_user_group.type.display_value Display value for type.

    Data type: String
    sys_user_group.type.value Internal value for type.

    Data type: String

    The following code example shows how to use the getTeamScoreForGroupId() method to retrieve the team score for a group, filter through the requested records, and then places all low group scores and deltas in the event queue change_success.team.warning of the associated group record.

    var chgGroupGr = new GlideAggregate("change_request");
chgGroupGr.addInactiveQuery();
chgGroupGr.addNotNullQuery("close_code");
chgGroupGr.groupBy("assignment_group");
chgGroupGr.query();
 
while (chgGroupGr.next()) {
    var groupId = chgGroupGr.getValue("assignment_group");
    var changeTeamSuccess = new sn_chg_score.ChangeSuccess().getTeamScoreForGroupId(groupId);
    if (changeTeamSuccess.can_read && changeTeamSuccess.score.has_score && changeTeamSuccess.chg_success_score_rating.rating.value === "Low") {
        var grpGr = new GlideRecord("sys_user_group");
        grpGr.get(groupId);
        gs.eventQueue("change_success.team.warning", grpGr, changeTeamSuccess.score.value, changeTeamSuccess.score.delta.value);
    }
}

    Example of the return results when calling this method:

    {
  "can_read": true,
  "sys_user_group": {
    "parent": {
      "display_value": "",
      "value": ""
    },
    "manager": {
      "display_value": "",
      "value": ""
    },
    "roles": {
      "display_value": "",
      "value": ""
    },
    "sys_mod_count": {
      "display_value": "1",
      "value": 1
    },
    "description": {
      "display_value": "LDAP admins group",
      "value": "LDAP admins group"
    },
    "active": {
      "display_value": "true",
      "value": true
    },
    "source": {
      "display_value": "",
      "value": ""
    },
    "sys_updated_on": {
      "display_value": "2013-07-26 22:48:47",
      "value": "2013-07-26 21:48:47",
      "display_value_internal": "2013-07-26 22:48:47"
    },
    "type": {
      "display_value": "",
      "value": ""
    },
    "sys_tags": {
      "display_value": "",
      "value": ""
    },
    "sys_id": {
      "display_value": "dc0db135c332010016194ffe5bba8f23",
      "value": "dc0db135c332010016194ffe5bba8f23"
    },
    "sys_updated_by": {
      "display_value": "admin",
      "value": "admin"
    },
    "cost_center": {
      "display_value": "",
      "value": ""
    },
    "default_assignee": {
      "display_value": "",
      "value": ""
    },
    "sys_created_on": {
      "display_value": "2013-07-26 22:12:56",
      "value": "2013-07-26 21:12:56",
      "display_value_internal": "2013-07-26 22:12:56"
    },
    "name": {
      "display_value": "LDAP Admins",
      "value": "LDAP Admins"
    },
    "exclude_manager": {
      "display_value": "false",
      "value": false
    },
    "email": {
      "display_value": "",
      "value": ""
    },
    "include_members": {
      "display_value": "false",
      "value": false
    },
    "sys_created_by": {
      "display_value": "admin",
      "value": "admin"
    }
  },
  "score": {
    "indicator": {
      "name": "Change success scores",
      "sys_id": "0ff316e173081010491d235f04f6a758"
    },
    "value": 510,
    "display_value": "510",
    "delta": {
      "value": 0,
      "display_value": "0"
    },
    "has_score": true
  },
  "chg_success_score_rating": {
    "score_start": {
      "display_value": "500",
      "value": 500
    },
    "score_end": {
      "display_value": "599",
      "value": 599
    },
    "color": {
      "display_value": "#FDEEC5",
      "value": "#FDEEC5"
    },
    "rating": {
      "display_value": "Medium",
      "value": "Medium"
    },
    "sys_mod_count": {
      "display_value": "0",
      "value": 0
    },
    "active": {
      "display_value": "true",
      "value": true
    },
    "sys_overrides": {
      "display_value": "",
      "value": ""
    },
    "sys_updated_on": {
      "display_value": "2020-03-27 07:44:07",
      "value": "2020-03-27 07:44:07",
      "display_value_internal": "2020-03-27 07:44:07"
    },
    "sys_tags": {
      "display_value": "",
      "value": ""
    },
    "sys_class_name": {
      "display_value": "Change Success Score Rating",
      "value": "chg_success_score_rating"
    },
    "sys_id": {
      "display_value": "5dc448fd73330010491d235f04f6a7de",
      "value": "5dc448fd73330010491d235f04f6a7de"
    },
    "sys_updated_by": {
      "display_value": "admin",
      "value": "admin"
    },
    "sys_created_on": {
      "display_value": "2020-03-27 07:44:07",
      "value": "2020-03-27 07:44:07",
      "display_value_internal": "2020-03-27 07:44:07"
    },
    "sys_domain": {
      "display_value": "global",
      "value": "global"
    },
    "sys_name": {
      "display_value": "Medium",
      "value": "Medium"
    },
    "sys_created_by": {
      "display_value": "admin",
      "value": "admin"
    }
  }
}

    ChangeSuccess - getTypeScoreForChange(Object chgGr)

    Returns the latest type success score based on the specified change request GlideRecord.

    Table 17. Parameters
    Name Type Description
    chgGr Object Change request GlideRecord for which to return the type success score.
    Table 18. Returns
    Parameter Description
    can_read Flag that indicates whether a type success score could be retrieved for the specified change request.
    Valid values:
    • true: Type success score was retrieved.
    • false: Type success score was not retrieved.

    Data type: Boolean
    score Details about the returned score indicator.

    Data type: Object

    "score": {
  "delta": {Object},
  "display_value": "String",
  "has_score": Boolean,
  "indicator": {Object},
  "value": Number
}
    score.delta Change in the score from the previous score.

    Data type: Object

    "delta": {
  "display_value": "String",
  "value": "String"
}
    score.delta.display_value Display value for delta.

    Data type: String
    score.delta.value Internal value for delta.

    Data type: String
    score.display_value Display value returned by Performance Analytics (PA).

    Data type: String
    score.has_score

    Flag that indicates whether a score was returned for the specified change request.

    Possible values:
    • true: Score was returned.
    • false: No score was returned.

    Data type: Boolean
    score.indicator Additional details on the PA indicator used to obtain the score.

    Data type: Object

    "indicator": {
  "name": "String",
  "sys_id": "String"
}
    score.indicator.name Name of the PA indicator used to obtain the score.

    Data type: String
    score.indicator.sys_id Sys_id of the PA indicator used to obtain the score.

    Data type: String
    score.value Value returned by PA for the success score.

    Data type: String
    type Details about the type success score.

    Data type: Object

    "type": {
  "display_value": "String",
  "sys_id": "String",
  "value": "String"
}
    type.display_value Label of the choice.

    Data type: String
    type.sys_id Sys_id of the Choice [sys_choice] record for the specified change type.

    Data type: String
    type.value Value of the choice.

    Data type: String

    This code example shows how to retrieve the latest type success score based on the current GlideRecord for change models that the user has read access for and have a success score value that is less than 50%. It then stores them in the work notes.

    var changeTypeSuccess = new sn_chg_score.ChangeSuccess().getTypeScoreForChange(current);
 
gs.info(JSON.stringify(changeTypeSuccess, null, 2));
 
if (changeTypeSuccess.can_read && changeTypeSuccess.score.has_score && changeTypeSuccess.score.value < 50) {
   current.work_notes.setJournalEntry("The selected Change Type of \"" + changeTypeSuccess.type.display_value + "\" has a success rate of less than 50% (current success rate is: " + changeTypeSuccess.score.display_value + "%).\nConsider using a different Type or adding additional approvers or discuss with your Change Manager.");
   current.update();
}

    Example of the return results when calling this method:

    {
  "can_read": true,
  "type": {
    "sys_id": "e7a27d53cb100200d71cb9c0c24c9c2f",
    "value": "normal",
    "display_value": "Normal"
  },
  "score": {
    "indicator": {
      "name": "Change Type: % Successful and Successful With Issues",
      "sys_id": "f9d25995c3ce011005aea539e540ddee"
    },
    "value": 74.29906542056075,
    "display_value": "74.30",
    "delta": {
      "value": 0,
      "display_value": "0.00"
    },
    "has_score": true
  }
}

    ChangeSuccess - getTypeScoreForType(String type, String domain_id)

    Returns the latest type success score for the specified change type.

    Table 19. Parameters
    Name Type Description
    type String Type of change request for which to return the type success score, such as "emergency".
    domain_id String Optional. Sys_id of a domain to use when querying Performance Analytics for the type success score.
    Table 20. Returns
    Parameter Description
    can_read Flag that indicates whether a type success score could be retrieved for the specified change request.
    Valid values:
    • true: Type success score was retrieved.
    • false: Type success score was not retrieved.

    Data type: Boolean
    score Details about the returned score indicator.

    Data type: Object

    "score": {
  "delta": {Object},
  "display_value": "String",
  "has_score": Boolean,
  "indicator": {Object},
  "value": Number
}
    score.delta Change in the score from the previous score.

    Data type: Object

    "delta": {
  "display_value": "String",
  "value": "String"
}
    score.delta.display_value Display value for delta.

    Data type: String
    score.delta.value Internal value for delta.

    Data type: String
    score.display_value Display value returned by Performance Analytics (PA).

    Data type: String
    score.has_score

    Flag that indicates whether a score was returned for the specified change request.

    Possible values:
    • true: Score was returned.
    • false: No score was returned.

    Data type: Boolean
    score.indicator Additional details on the PA indicator used to obtain the score.

    Data type: Object

    "indicator": {
  "name": "String",
  "sys_id": "String"
}
    score.indicator.name Name of the PA indicator used to obtain the score.

    Data type: String
    score.indicator.sys_id Sys_id of the PA indicator used to obtain the score.

    Data type: String
    score.value Value returned by PA for the success score.

    Data type: String
    type Details about the type success score.

    Data type: Object

    "type": {
  "display_value": "String",
  "sys_id": "String",
  "value": "String"
}
    type.sys_id Sys_id of the Choice [sys_choice] record for the specified change type.

    Data type: String
    type.value Value of the choice.

    Data type: String
    type.display_value Label of the choice.

    Data type: String

    The following code example shows how to use the getTypeScoreForType() method to retrieve the type score for specified types (name, element, and language) and filter through the requested records. It then places all type scores that are less than 65% in the event queue change_success.type.warning of the associated sys_choice record.

    var chgTypeGr = new GlideRecord("sys_choice");
chgTypeGr.addQuery("name", "change_request");
chgTypeGr.addQuery("element", "type");
chgTypeGr.addQuery("language", "en");
chgTypeGr.query();
 
while (chgTypeGr.next()) {
    var changeTypeSuccess = new sn_chg_score.ChangeSuccess().getTypeScoreForType(chgTypeGr.getValue("value"));
    if (changeTypeSuccess.can_read && changeTypeSuccess.score.has_score && changeTypeSuccess.score.value < 65)
        gs.eventQueue("change_success.type.warning", chgTypeGr, changeTypeSuccess.score.value, changeTypeSuccess.score.delta.value);
}

    Example of the return results when calling this method:

    {
  "can_read": true,
  "type": {
    "sys_id": "2ba27d53cb100200d71cb9c0c24c9c2f",
    "value": "emergency",
    "display_value": "Emergency"
  },
  "score": {
    "indicator": {
      "name": "Change Type: % Successful and Successful With Issues",
      "sys_id": "f9d25995c3ce011005aea539e540ddee"
    },
    "value": 82.97872340425532,
    "display_value": "82.98",
    "delta": {
      "value": 0,
      "display_value": "0.00"
    },
    "has_score": true
  }
}

    ChangeSuccess - withIndicatorScores(Boolean toggle)

    Controls whether the associated method returns the details of the Performance Analytics (PA) indicators used to generate each of the different types of scores (team, model and type). By default, this information is not returned.

    Use this method to toggle the return of this data on or off for the current ChangeSuccess object. This method is a helper method and must be used in conjunction with one of the other methods that return a success score such as:
    Table 21. Parameters
    Name Type Description
    toggle Boolean Flag that indicates whether to include the details of the PA indicators.
    Valid values:
    • true: Return the details of the PA indicators.
    • false: Do not return the details of the PA indicators.

    Default: false
    Table 22. Returns
    Parameter Description
    indicator_scores Details about the returned score indicator.

    Data type: Object

    "score": {
  "delta": {Object},
  "display_value": "String",
  "has_score": Boolean,
  "indicator": {Object},
  "value": Number
}
    indicator_scores.delta Change in the score from the previous score.

    Data type: Object

    "delta": {
  "display_value": "String",
  "value": "String"
}
    indicator_scores.delta.display_value Display value for delta.

    Data type: String
    indicator_scores.delta.value Internal value for delta.

    Data type: String
    indicator_scores.display_value Display value returned by Performance Analytics (PA).

    Data type: String
    indicator_scores.has_score

    Flag that indicates whether a score was returned for the specified change request.

    Possible values:
    • true: Score was returned.
    • false: No score was returned.

    Data type: Boolean
    indicator_scores.indicator Additional details on the PA indicator used to obtain the score.

    Data type: Object

    "indicator": {
  "name": "String",
  "sys_id": "String"
}
    indicator_scores.indicator.name Name of the PA indicator used to obtain the score.

    Data type: String
    indicator_scores.indicator.sys_id Sys_id of the PA indicator used to obtain the score.

    Data type: String
    indicator_scores.value Value returned by PA for the success score.

    Data type: String

    The following example shows how to request that the indicator scores not be returned in a getScoresForChange() call.

    var chgGr = new GlideRecord("change_request");
chgGr.get("number", "CHG0030305");

gs.info(JSON.stringify(new sn_chg_score.ChangeSuccess().withIndicatorScores(false).getScoresForChange(chgGr), null, 2));

    The following output only shows the indicator score values that are returned if this helper is set to true. Other values may also be returned based on the method that this helper is attached to.

    "indicator_scores": [
  {
    "indicator": {
      "name": "Total changes",
      "sys_id": "966e899173401010491d235f04f6a7ef"
    },
    "value": 11,
    "display_value": "11",
    "delta": {
      "value": 0,
      "display_value": "0"
    },
    "has_score": true
  }
]

    ChangeSuccess - withModelScore(Boolean toggle)

    Only valid when called with the getScoresForChange() method. Controls whether the getScoresForChange() method returns the model score. By default the model score is returned.

    Use this method to toggle the return of this data on or off for the current ChangeSuccess object.

    Table 23. Parameters
    Name Type Description
    toggle Boolean

    Flag that indicates whether to include the model success score.

    Valid values:
    • true: Return the model success score.
    • false: Do not return the model success score.

    Default: true
    Table 24. Returns
    Parameter Description
    model_success_score Details on the model success score.

    Data type: Object

    "model_success_score" {
  "can_read": Boolean,
  "chg_model": {Object},
  "score": {Object}
}
    model_success_score.can_read Flag that indicates whether a model success score could be retrieved for the specified change request.
    Possible values:
    • true: Model success score was retrieved.
    • false: Model success score wasn't retrieved.

    Data type: Boolean
    model_success_score.chg_model Individual objects for each field in the Change Model [chg_model] record referenced by the specified change request. Each object has a key that is the field name and contains value and display_value properties. If the field type is date/time, then the method also returns a display_value_internal property which is in the user's timezone but in the system format YYYY-MM-DD HH24:MM:SS.
    "chg_model": {
  "active": {Object},
  "advanced_security": {Object},
  "available_in_ui": {Object},
  "color": {Object},
  "default_change_model": {Object},
  "description": {Object},
  "implementation_states": {Object},
  "name": {Object},
  "read_roles": {Object},
  "record_preset": {Object},
  "state_field": {Object},
  "sys_class_name": {Object},
  "sys_created_by": {Object},
  "sys_created_on": {Object},
  "sys_domain": {Object},
  "sys_domain_path": {Object},
  "sys_id": {Object},
  "sys_mod_count": {Object},
  "sys_name": {Object},
  "sys_tags": {Object},
  "sys_updated_by": {Object},
  "sys_updated_name": {Object},
  "sys_updated_on": {Object},
  "table_name": {Object},
  "write_roles": {Object}
}

    Data type: Object
    model_success_score.chg_model.active Flag that indicates whether the associated change model record is active and available within the instance.
    Possible values:
    • true: Change model is active.
    • false: Change model isn't active.

    Data type: Object

    "active": {
  "display_value": "String",
  "value": Boolean
}
    model_success_score.chg_model.active.display_value Display value for the active flag.

    Data type: String
    model_success_score.chg_model.active.value Internal value for the active flag.

    Data type: Boolean
    model_success_score.chg_model.advanced_security Flag that indicates whether user criteria based security is being used in addition to role based security for this change model.
    Possible values:
    • true: Advanced security is used.
    • false: Advanced security isn't used.

    Data type: Object

    "advanced_security": {
  "display_value": "String",
  "value": Boolean
}
    model_success_score.chg_model.advanced_security.display_value Display value for the advanced_security flag.

    Data type: String
    model_success_score.chg_model.advanced_security.value Internal value for the advanced_security flag.

    Data type: Boolean
    model_success_score.chg_model.available_in_ui Flag that indicates whether the associated change model record is available within the user interface.
    Possible values:
    • true: Change model is available in the user interface.
    • false: Change model isn't available in the user interface.

    Data type: Object

    "available_in_ui": {
  "display_value": "String",
  "value": Boolean
}
    model_success_score.chg_model.available_in_ui.display_value Display value for the available_in_ui flag.

    Data type: String
    model_success_score.chg_model.available_in_ui.value Value for the available_in_ui flag.

    Data type: Boolean
    model_success_score.chg_model.color Color of the associated change model on the change request landing page.

    Data type: Object

    "color": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.color.display_value Display value for color.

    Data type: String
    model_success_score.chg_model.color.value Internal value for color.

    Data type: String
    model_success_score.chg_model.default_change_model Flag that indicates whether the associated change model record is the default change model.
    Possible values:
    • true: Default
    • false: Not the default

    Data type: Object

    "default_change_model": {
  "display_value": "String",
  "value": Boolean
}
    model_success_score.chg_model.default_change_model.display_value Display value for the default change model flag.

    Data type: String
    model_success_score.chg_model.default_change_model.value Internal value for the default change model flag.

    Data type: Boolean
    model_success_score.chg_model.description Short description of the purpose of the change model.

    Data type: Object

    "description": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.description.display_value Display value for description.

    Data type: String
    model_success_score.chg_model.description.value Internal value for description.

    Data type: String
    model_success_score.chg_model.name Name of the change model.

    Data type: Object

    "name": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.name.display_value Display value for name.

    Data type: String
    model_success_score.chg_model.name.value Internal value for name.

    Data type: String
    model_success_score.chg_model.record_preset Name-value pairs of the fields that should automatically be populated, with their associated values, when a new change request record is created. Values are separated by caret symbols.

    For example:

    "type=normal^assignment_group=a715cd759f2002002920bde8132e7018^short_description=Automated : Change^EQ"

    Data type: Object

    "record_preset": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.record_preset.display_value Display value for record_preset.

    Data type: String
    model_success_score.chg_model.record_preset.value Internal value for record_preset.

    Data type: String
    model_success_score.chg_model.state_field Choice list field from which to collect choices, based on the value provided in table_name. For change models, this is always set to "state".

    Data type: Object

    "state_field": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.state_field.display_value Display value for state_field.

    Data type: String
    model_success_score.chg_model.state_field.value Internal value for state_field.

    Data type: String
    model_success_score.chg_model.sys_class_name Change module table name. Always Change Model/chg_model.

    Data type: Object

    "sys_class_name": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.sys_class_name.display_value Display value for sys_class_name.

    Data type: String
    model_success_score.chg_model.sys_class_name.value Internal value for sys_class_name.

    Data type: String
    model_success_score.chg_model.sys_created_by Name of the user that initially created the associated change module record.

    Data type: Object

    "sys_created_by": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.sys_created_by.display_value Display value for sys_created_by.

    Data type: String
    model_success_score.chg_model.sys_created_by.value Internal value for sys_created_by.

    Data type: String
    model_success_score.chg_model.sys_created_on Date and time that the change module record was originally created.

    Data type: Object

    "sys_created_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    model_success_score.chg_model.sys_created_on.display_value Display value for sys_created_on.

    Data type: String
    model_success_score.chg_model.sys_created_on.display_value_internal Internal display value for sys_created_on.

    Data type: String
    model_success_score.chg_model.sys_created_on.value Internal value for sys_created_on.

    Data type: String
    model_success_score.chg_model.sys_domain If using domains in the instance, the name of the domain to which the change module record is associated.

    Data type: Object

    "sys_domain": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.sys_domain.display_value Display value for sys_domain.

    Data type: String
    model_success_score.chg_model.sys_domain.value Internal value for sys_domain.

    Data type: String
    model_success_score.chg_model.sys_domain_path If using domains in the instance, the domain path in which the associated change module record resides.

    Data type: Object

    "sys_domain_path": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.sys_domain_path.display_value Display value for sys_domain_path.

    Data type: String
    model_success_score.chg_model.sys_domain_path.value Internal value for sys_domain_path.

    Data type: String
    model_success_score.chg_model.sys_id Unique identifier of the associated change model record.

    Data type: Object

    "sys_id": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.sys_id.display_value Display value for sys_id.

    Data type: String
    model_success_score.chg_model.sys_id.value Internal value for sys_id.

    Data type: String
    model_success_score.chg_model.sys_mod_count Number of times that the associated change model record has been modified.

    Data type: Object

    "sys_mod_count": {
  "display_value": "String",
  "value": Number
}
    model_success_score.chg_model.sys_mod_count.display_value Display value for sys_mod_count.

    Data type: String
    model_success_score.chg_model.sys_mod_count.value Internal value for sys_mod_count.

    Data type: Number
    model_success_score.chg_model.sys_name Name of the change model. Always the same as the name parameter.

    Data type: Object

    "sys_name": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.sys_name.display_value Display value for sys_name.

    Data type: String
    model_success_score.chg_model.sys_name.value Internal value for sys_name.

    Data type: String
    model_success_score.chg_model.sys_updated_by Name of the user that last updated the associated change model record.

    Data type: Object

    "sys_updated_by": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.chg_model.sys_updated_by.display_value Display value for sys_updated_by.

    Data type: String
    model_success_score.chg_model.sys_updated_by.value Internal value for sys_updated_by.

    Data type: String
    model_success_score.chg_model.sys_updated_on Date and time the associated change model record was last updated.

    Data type: Object

    "sys_updated_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    model_success_score.chg_model.sys_updated_on.display_value Display value for sys_updated_on.

    Data type: String
    model_success_score.chg_model.sys_updated_on.display_value_internal Internal display value for sys_updated_on.

    Data type: String
    model_success_score.chg_model.sys_updated_on.value Internal value for sys_updated_on.

    Data type: String
    model_success_score.chg_model.table_name Table that defines the Choice list field from which to collect choices. For change models this is always set to "change_request".

    Data type: String

    Maximum length: 80
    model_success_score.score Details about the returned score indicator.

    Data type: Object

    "score": {
  "delta": {Object},
  "display_value": "String",
  "has_score": Boolean,
  "indicator": {Object},
  "value": Number
}
    model_success_score.score.delta Change in the score from the previous score.

    Data type: Object

    "delta": {
  "display_value": "String",
  "value": "String"
}
    model_success_score.score.delta.display_value Display value for delta.

    Data type: String
    model_success_score.score.delta.value Internal value for delta.

    Data type: String
    model_success_score.score.display_value Display value returned by Performance Analytics (PA).

    Data type: String
    model_success_score.score.score.has_score

    Flag that indicates whether a score was returned for the specified change request.

    Possible values:
    • true: Score was returned.
    • false: No score was returned.

    Data type: Boolean
    model_success_score.score.indicator Additional details on the PA indicator used to obtain the score.

    Data type: Object

    "indicator": {
  "name": "String",
  "sys_id": "String"
}
    model_success_score.score.indicator.name Name of the PA indicator used to obtain the score.

    Data type: String
    model_success_score.score.indicator.sys_id Sys_id of the PA indicator used to obtain the score.

    Data type: String
    model_success_score.score.value Value returned by PA for the success score.

    Data type: String

    The following example shows how to request that the model score information not be returned in a getScoresForChange() call.

    var chgGr = new GlideRecord("change_request");
chgGr.get("number", "CHG0030305");

gs.info(JSON.stringify(new sn_chg_score.ChangeSuccess().withModelScore(false).getScoresForChange(chgGr), null, 2));

    The following output only shows the model success score values that are returned if this helper is set to true. To see the other scores that may be returned, see getScoresForChange().

    "model_success_score": {
    "can_read": true,
    "chg_model": {
      "color": {
        "display_value": "",
        "value": ""
      },
      "default_change_model": {
        "display_value": "false",
        "value": false
      },
      "description": {
        "display_value": "This model can be used to capture unauthorized change events that were detected.",
        "value": "This model can be used to capture unauthorized change events that were detected."
      },
      "sys_updated_on": {
        "display_value": "2020-10-21 11:10:57",
        "value": "2020-10-21 10:10:57",
        "display_value_internal": "2020-10-21 11:10:57"
      },
      "table_name": {
        "display_value": "change_request",
        "value": "change_request"
      },
      "sys_class_name": {
        "display_value": "Change Model",
        "value": "chg_model"
      },
      "sys_id": {
        "display_value": "aedc6a625323101034d1ddeeff7b1296",
        "value": "aedc6a625323101034d1ddeeff7b1296"
      },
      "sys_updated_by": {
        "display_value": "admin",
        "value": "admin"
      },
      "write_roles": {
        "display_value": "",
        "value": ""
      },
      "sys_created_on": {
        "display_value": "2020-10-02 14:50:20",
        "value": "2020-10-02 13:50:20",
        "display_value_internal": "2020-10-02 14:50:20"
      },
      "read_roles": {
        "display_value": "itil,sn_change_read",
        "value": "itil,sn_change_read"
      },
      "sys_name": {
        "display_value": "Unauthorized Change",
        "value": "Unauthorized Change"
      },
      "advanced_security": {
        "display_value": "false",
        "value": false
      },
      "sys_created_by": {
        "display_value": "admin",
        "value": "admin"
      },
      "record_preset": {
        "display_value": "type=emergency^short_description=An unauthorized change has been detected^assignment_group=a715cd759f2002002920bde8132e7018^work_start=javascript:gs.nowDateTime()^unauthorized=true^EQ",
        "value": "type=emergency^short_description=An unauthorized change has been detected^assignment_group=a715cd759f2002002920bde8132e7018^work_start=javascript:gs.nowDateTime()^unauthorized=true^EQ"
      },
      "sys_mod_count": {
        "display_value": "9",
        "value": 9
      },
      "active": {
        "display_value": "true",
        "value": true
      },
      "sys_tags": {
        "display_value": "",
        "value": ""
      },
      "available_in_ui": {
        "display_value": "false",
        "value": false
      },
      "state_field": {
        "display_value": "state",
        "value": "state"
      },
      "name": {
        "display_value": "Unauthorized Change",
        "value": "Unauthorized Change"
      },
      "implementation_states": {
        "display_value": "",
        "value": ""
      }
    },
    "score": {
      "indicator": {
        "name": "Change Model: % Successful and Successful With Issues",
        "sys_id": "604f98dfc302011005aea539e540dd75"
      },
      "value": 76.92307692307693,
      "display_value": "76.92",
      "delta": {
        "value": 0,
        "display_value": "0.00"
      },
      "has_score": true
    }
  }

    ChangeSuccess - withSecurity(Boolean toggle)

    Controls whether the method validates the user calling the associated method, ensuring that they have the rights to read the requested content.

    For example:
    • For the team success score: Checks that the user has read rights to the associated group.
    • For model score: Checks that the user has read rights to the change model record.
    • For type score: Checks that the user has read rights to the choice record for that change type.
    By default, all ChangeSuccess methods perform this validation. Use this method to toggle this validation on and off for the current ChangeSuccess object.
    Table 25. Parameters
    Name Type Description
    toggle Boolean Flag that indicates whether to validate the user calling the associated method.
    Valid values:
    • true: Validate the user calling the associated method.
    • false: Do not validate the user calling the associated method.

    Default: true
    Table 26. Returns
    Parameter Description
    None

    The following example shows how to turn the user security check off when calling the getScoresForChange() method.

    var chgGr = new GlideRecord("change_request");
chgGr.get("number", "CHG0030305");
new sn_chg_score.ChangeSuccess().withSecurity(false).getScoresForChange(chgGr);

    Output:

    None

    ChangeSuccess - withTeamScore(Boolean toggle)

    Only valid when called with the getScoresForChange() method. Controls whether the getScoresForChange() method returns the team score. By default the team score is returned.

    Use this method to toggle the return of this data on or off for the current ChangeSuccess object.

    Table 27. Parameters
    Name Type Description
    toggle Boolean Flag that indicates whether to include the team success score.
    Valid values:
    • true: Return the team success score.
    • false: Do not return the team success score.

    Default: true
    Table 28. Returns
    Parameter Description
    team_success_score Details on the team success score.

    Data type: Object

    "team_success_score" {
  "can_read": Boolean,
  "chg_success_score_rating": {Object},
  "score": {Object},
  "sys_user_group":{Object}
}
    team_success_score.can_read Flag that indicates whether a change team success score could be retrieved for the specified change request.
    Possible values:
    • true: Team success score was retrieved.
    • false: Team success score wasn't retrieved.

    Data type: Boolean
    team_success_score.chg_success_score_rating Individual objects for each field from the Change Success Score Rating [chg_success_score_rating] record that matches the returned score. Each field object has a key that is the field name and contains value and display_value properties. If the field type is date/time, then the method also returns a display_value_internal property which is in the user's timezone but in the system format YYYY-MM-DD HH24:MM:SS.

    Data type: Object

    "chg_success_score_rating": {
  "active": {Object},
  "color": {Object},
  "rating": {Object},
  "score_end": {Object},
  "score_start": {Object},
  "sys_class_name": {Object},
  "sys_created_by": {Object},
  "sys_created_on": {Object},
  "sys_domain": {Object},
  "sys_id": {Object},
  "sys_mod_count": {Object},
  "sys_name": {Object},
  "sys_overrides": {Object},
  "sys_tags": {Object},
  "sys_updated_by": {Object},
  "sys_updated_on": {Object}
}
    team_success_score.chg_success_score_rating.active Flag that indicates whether the associated change success score record is active and available within the instance.
    Possible values:
    • true: Change success score record is active.
    • false: Change success score record isn't active.

    Data type: Object

    "active": {
  "display_value": "String",
  "value": Boolean
}
    team_success_score.chg_success_score_rating.active.display_value Display value for the active flag.

    Data type: String
    team_success_score.chg_success_score_rating.active.value Internal value for the active flag.

    Data type: Boolean
    team_success_score.chg_success_score_rating.color Color of the associated change success score as shown in the Change Success Score Card for a change request.

    Data type: Object

    "color": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.chg_success_score_rating.color.display_value Display value for color.

    Data type: String
    team_success_score.chg_success_score_rating.color.value Internal value for color.

    Data type: String
    team_success_score.chg_success_score_rating.rating Change success score rating, such as Low or High.

    Data type: Object

    "rating": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.chg_success_score_rating.rating.display_value Display value for rating.

    Data type: String
    team_success_score.chg_success_score_rating.rating.value Internal value for rating.

    Data type: String
    team_success_score.chg_success_score_rating.score_end Highest value in the change success score.

    Data type: Object

    "score_end": {
  "display_value": "String",
  "value": Number
}
    team_success_score.chg_success_score_rating.score_end.display_value Display value for score_end.

    Data type: String
    team_success_score.chg_success_score_rating.score_end.value Internal value for score_end.

    Data type: Number
    team_success_score.chg_success_score_rating.score_start Lowest value in the change success score.

    Data type: Object

    "score_start": {
  "display_value": "String",
  "value": Number
}
    team_success_score.chg_success_score_rating.score_start.display_value Display value for score_start.

    Data type: String
    team_success_score.chg_success_score_rating.score_start.value Internal value for score_start.

    Data type: Number
    team_success_score.chg_success_score_rating.sys_class_name Change Success Score Rating table name. Always Change Success Score Rating/chg_success_score_rating.

    Data type: Object

    "sys_class_name": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.chg_success_score_rating.sys_class_name.display_value Display value for sys_class_name.

    Data type: String
    team_success_score.chg_success_score_rating.sys_class_name.value Internal value for sys_class_name.

    Data type: String
    team_success_score.chg_success_score_rating.sys_created_by Name of the user that initially created the associated change success score rating record.

    Data type: Object

    "sys_created_by": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.chg_success_score_rating.sys_created_by.display_value Display value for sys_created_by.

    Data type: String
    team_success_score.chg_success_score_rating.sys_created_by.value Internal value for sys_created_by.

    Data type: String
    team_success_score.chg_success_score_rating.sys_created_on Date and time that the change success score rating record was originally created.

    Data type: Object

    "sys_created_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    team_success_score.chg_success_score_rating.sys_created_on.display_value Display value for sys_created_on.

    Data type: String
    team_success_score.chg_success_score_rating.sys_created_on.display_value_internal Internal display value for sys_created_on.

    Data type: String
    team_success_score.chg_success_score_rating.sys_created_on.value Internal value for sys_created_on.

    Data type: String
    team_success_score.chg_success_score_rating.sys_domain If using domains in the instance, the name of the domain to which the change success score record is associated.

    Data type: Object

    "sys_domain": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.chg_success_score_rating.sys_domain.display_value Display value for sys_domain.

    Data type: String
    team_success_score.chg_success_score_rating.sys_domain.value Internal value for sys_domain.

    Data type: String
    team_success_score.chg_success_score_rating.sys_id Unique identifier of the associated change success score record.

    Data type: Object

    "sys_id": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.chg_success_score_rating.sys_id.display_value Display value for the sys_id.

    Data type: String
    team_success_score.chg_success_score_rating.sys_id.value Internal value for the sys_id.

    Data type: String
    team_success_score.chg_success_score_rating.sys_mod_count Number of times that the associated change success score record has been modified.

    Data type: Object

    "sys_mod_count": {
  "display_value": "String",
  "value": Number
}
    team_success_score.chg_success_score_rating.sys_mod_count.display_value Display value for sys_mod_count.

    Data type: String
    team_success_score.chg_success_score_rating.sys_mod_count.value Internal value for sys_mod_count.

    Data type: Number
    team_success_score.chg_success_score_rating.sys_name Name of the change success score rating.

    Possible values:

    • Excellent
    • High
    • Low
    • Medium

    Data type: Object

    "sys_name": {
  "display_value": "String",
  "value": Number
}
    team_success_score.chg_success_score_rating.sys_name.display_value Display value for sys_name.

    Data type: String
    team_success_score.chg_success_score_rating.sys_name.value Internal value for sys_name.

    Data type: String
    team_success_score.chg_success_score_rating.sys_overrides Sys_id of a record in the same table but in a domain above that of the current record. This allows a record in a lower domain to override a record in a domain above it.

    For example, if you have a rating record defined in the "global" domain but for domain "TOP/ACME" you override the record in "global".

    Data type: Object

    "sys_overrides": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.chg_success_score_rating.sys_overrides.display_value Display value for sys_overrides.

    Data type: String
    team_success_score.chg_success_score_rating.sys_overrides.value Internal value for sys_overrides.

    Data type: String
    team_success_score.chg_success_score_rating.sys_tags List of system tags associated with the change success score record.

    Data type: Object

    "sys_tags": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.chg_success_score_rating.sys_tags.display_value Display value for sys_tags.

    Data type: String
    team_success_score.chg_success_score_rating.sys_tags.value Internal value for sys_tags.

    Data type: String
    team_success_score.chg_success_score_rating.sys_updated_by Name of the user that last updated the associated change success score record.

    Data type: Object

    "sys_updated_by": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.chg_success_score_rating.sys_updated_by.display_value Display value for sys_updated_by.

    Data type: String
    team_success_score.chg_success_score_rating.sys_updated_by.value Internal value for sys_updated_by.

    Data type: String
    team_success_score.chg_success_score_rating.sys_updated_on Date and time the associated change success score record was last updated.

    Data type: Object

    "sys_created_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    team_success_score.chg_success_score_rating.sys_updated_on.display_value Display value for sys_updated_on.

    Data type: String
    team_success_score.chg_success_score_rating.sys_updated_on.display_value_internal Internal display value for sys_updated_on.

    Data type: String
    team_success_score.chg_success_score_rating.sys_updated_on.value Internal value for sys_updated_on.

    Data type: String
    team_success_score.score Details about the returned score indicator.

    Data type: Object

    "score": {
  "delta": {Object},
  "display_value": "String",
  "has_score": Boolean,
  "indicator": {Object},
  "value": Number
}
    team_success_score.score.delta Change in the score from the previous score.

    Data type: Object

    "delta": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.score.delta.display_value Display value for delta.

    Data type: String
    team_success_score.score.delta.value Internal value for delta.

    Data type: String
    team_success_score.score.display_value Display value returned by Performance Analytics (PA).

    Data type: String
    team_success_score.score.has_score

    Flag that indicates whether a score was returned for the specified change request.

    Possible values:
    • true: Score was returned.
    • false: No score was returned.

    Data type: Boolean
    team_success_score.score.indicator Additional details on the PA indicator used to obtain the score.

    Data type: Object

    "indicator": {
  "name": "String",
  "sys_id": "String"
}
    team_success_score.score.indicator.name Name of the PA indicator used to obtain the score.

    Data type: String
    team_success_score.score.indicator.sys_id Sys_id of the PA indicator used to obtain the score.

    Data type: String
    team_success_score.score.value Value returned by PA for the success score.

    Data type: String
    team_success_score.sys_user_group Individual objects for each field from the Group [sys_user_group] record referenced by the specified change request. Each field object has a key that is the field name and contains value and display_value properties. If the field type is date/time, then the method also returns a display_value_internal property which is in the user's timezone but in the system format YYYY-MM-DD HH24:MM:SS.
    Data type: Object
    "sys_user_group": {
  "active": {Object},
  "cost_center": {Object},
  "default_assignee": {Object},
  "description": {Object},
  "email": {Object},
  "exclude_manager": {Object},
  "include_members": {Object},
  "manager": {Object},
  "name": {Object},
  "parent": {Object},
  "roles": {Object},
  "source": {Object},
  "sys_created_by": {Object},
  "sys_created_on": {Object},
  "sys_id": {Object},
  "sys_mod_count": {Object},
  "sys_tags": {Object},
  "sys_updated_by": {Object},
  "sys_updated_on": {Object},
  "type": {Object}
}
    team_success_score.sys_user_group.active Flag that indicates whether the group is active.

    Possible values:

    • true: Group is active
    • false: Group is de-activated

    Data type: Object

    "active": {
  "display_value": "String",
  "value": Boolean
}
    team_success_score.sys_user_group.active.display_value Display value for the active flag.

    Data type: String
    team_success_score.sys_user_group.active.value Internal value for the active flag.

    Data type: Boolean
    team_success_score.sys_user_group.cost_center Sys_id of the cost center associated with the group.

    Data type: Object

    "cost_center": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.cost_center.display_value Display value for cost_center.

    Data type: String
    team_success_score.sys_user_group.cost_center.value Internal value for cost_center.

    Data type: String
    team_success_score.sys_user_group.default_assignee Sys_id of the user that is the default assignee of the group.

    Data type: Object

    "default_assignee": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.default_assignee.display_value Display value for default_assignee.

    Data type: String
    team_success_score.sys_user_group.default_assignee.value Internal value for default_assignee.

    Data type: String
    team_success_score.sys_user_group.description Description of the group

    Data type: Object

    "description": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.description.display_value Display value for description.

    Data type: String
    team_success_score.sys_user_group.description.value Internal value for description.

    Data type: String
    team_success_score.sys_user_group.email Email address for the group.

    Data type: Object

    "description": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.email.display_value Display value for email.

    Data type: String
    team_success_score.sys_user_group.email.value Internal value for email.

    Data type: String
    team_success_score.sys_user_group.exclude_manager Flag that indicates whether the manager of the group receives group emails.

    Possible values:

    • true: Manager doesn't receive group emails.
    • false: Manager receives group emails.

    Data type: Object

    "exclude_manager": {
  "display_value": "String",
  "value": Boolean
}
    team_success_score.sys_user_group.exclude_manager.display_value Display value for exclude_manager.

    Data type: String
    team_success_score.sys_user_group.exclude_manager.value Internal value for exclude_manager.

    Data type: Boolean
    team_success_score.sys_user_group.include_members Flag that indicates whether the group members receive individual emails when someone sends an email to the group email address. The only exception to this functionality is for approval notifications, whereby all members of a group receive an approval notification, regardless of this selection.

    Valid values:

    • true: Send emails to the entire group.
    • false: Only send emails to the default_assignee.

    Data type: Object

    "include_members": {
  "display_value": "String",
  "value": Boolean
}
    team_success_score.sys_user_group.include_members.display_value Display value for include_members.

    Data type: String
    team_success_score.sys_user_group.include_members.value Internal value for include_members.

    Data type: Boolean
    team_success_score.sys_user_group.manager Sys_id of the manager of the group.

    Data type: Object

    "manager": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.manager.display_value Display value for manager.

    Data type: String
    team_success_score.sys_user_group.manager.value Internal value for manager.

    Data type: String
    team_success_score.sys_user_group.name Name of the group.

    Data type: Object

    "name": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.name.display_value Display value for name.

    Data type: String
    team_success_score.sys_user_group.name.value Internal value for name.

    Data type: String
    team_success_score.sys_user_group.parent Sys_id of the parent of this group. If a group has a parent, the child group inherits the roles of the parent group. The members of the child group are not members of the parent group. For example, if an incident is assigned to the parent group and you click the Assigned to lookup icon, only the members in the parent group are available. The members of the child group are not available.

    Data type: Object

    "parent": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.parent.display_value Display value for parent.

    Data type: String
    team_success_score.sys_user_group.parent.value Internal value for parent.

    Data type: String
    team_success_score.sys_user_group.roles User roles assigned to the group.

    Data type: Object

    "roles": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.roles.display_value Display value for roles.

    Data type: String
    team_success_score.sys_user_group.roles.value Internal value for roles.

    Data type: String
    team_success_score.sys_user_group.source Source of the group.

    Data type: Object

    "source": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.source.display_value Display value for source.

    Data type: String
    team_success_score.sys_user_group.source.value Internal value for source.

    Data type: String
    team_success_score.sys_user_group.sys_created_by User that created the group record.

    Data type: Object

    "sys_created_by": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.sys_created_by.display_value Display value for sys_created_by.

    Data type: String
    team_success_score.sys_user_group.sys_created_by.value Internal value for sys_created_by.

    Data type: String
    team_success_score.sys_user_group.sys_created_on Date and time that the group record was originally created.

    Data type: Object

    "sys_created_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    team_success_score.sys_user_group.sys_created_on.display_value Display value for sys_created_on.

    Data type: String
    team_success_score.sys_user_group.sys_created_on.display_value_internal Internal display value for sys_created_on.

    Data type: String
    team_success_score.sys_user_group.sys_created_on.value Internal value for sys_created_on.

    Data type: String
    team_success_score.sys_user_group.sys_id Sys_id for the group.

    Data type: Object

    "sys_id": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.sys_id.display_value Display value for sys_id.

    Data type: String
    team_success_score.sys_user_group.sys_id.value Internal value for sys_id.

    Data type: String
    team_success_score.sys_user_group.sys_mod_count Number of times that the associated group information has been modified.

    Data type: Object

    "sys_mod_count": {
  "display_value": "String",
  "value": Number
}
    team_success_score.sys_user_group.sys_mod_count.display_value Display value for sys_mod_count.

    Data type: String
    team_success_score.sys_user_group.sys_mod_count.value Internal value for sys_mod_count.

    Data type: Number
    team_success_score.sys_user_group.sys_updated_by User that last updated the group information.

    Data type: Object

    "sys_updated_by": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.sys_updated_by.display_value Display value for sys_updated_by.

    Data type: String
    team_success_score.sys_user_group.sys_updated_by.value Internal value for sys_updated_by.

    Data type: String
    team_success_score.sys_user_group.sys_updated_on Date and time when the group information was last updated.

    Data type: Object

    "sys_updated_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    team_success_score.sys_user_group.sys_updated_on.display_value Display value for sys_updated_on.

    Data type: String
    team_success_score.sys_user_group.sys_updated_on.display_value_internal Internal display value for sys_updated_on.

    Data type: String
    team_success_score.sys_user_group.sys_updated_on.value Internal value for sys_updated_on.

    Data type: String
    team_success_score.sys_user_group.type Type of group.

    Data type: Object

    "type": {
  "display_value": "String",
  "value": "String"
}
    team_success_score.sys_user_group.type.display_value Display value for type.

    Data type: String
    team_success_score.sys_user_group.type.value Internal value for type.

    Data type: String

    The following code example shows how to use this method to set the team score return response to false.

    var chgGr = new GlideRecord("change_request");
chgGr.get("number", "CHG0030305");

gs.info(JSON.stringify(new sn_chg_score.ChangeSuccess().withTeamScore(false).getScoresForChange(chgGr), null, 2));

    The following output only shows the team score values that are returned if this helper is set to true. To see the other scores that may be returned, see getScoresForChange().

    {
  "team_success_score": {
    "can_read": true,
    "sys_user_group": {
      "parent": {
        "display_value": "",
        "value": ""
      },
      "manager": {
        "display_value": "",
        "value": ""
      },
      "roles": {
        "display_value": "",
        "value": ""
      },
      "sys_mod_count": {
        "display_value": "0",
        "value": 0
      },
      "description": {
        "display_value": "",
        "value": ""
      },
      "active": {
        "display_value": "true",
        "value": true
      },
      "source": {
        "display_value": "",
        "value": ""
      },
      "sys_updated_on": {
        "display_value": "2018-03-07 21:00:41",
        "value": "2018-03-07 21:00:41",
        "display_value_internal": "2018-03-07 21:00:41"
      },
      "type": {
        "display_value": "",
        "value": ""
      },
      "sys_tags": {
        "display_value": "",
        "value": ""
      },
      "sys_id": {
        "display_value": "5f6441efc0a8010e0177fcb589156352",
        "value": "5f6441efc0a8010e0177fcb589156352"
      },
      "sys_updated_by": {
        "display_value": "glide.maint",
        "value": "glide.maint"
      },
      "cost_center": {
        "display_value": "",
        "value": ""
      },
      "default_assignee": {
        "display_value": "",
        "value": ""
      },
      "sys_created_on": {
        "display_value": "2018-03-07 21:00:41",
        "value": "2018-03-07 21:00:41",
        "display_value_internal": "2018-03-07 21:00:41"
      },
      "name": {
        "display_value": "IT Securities",
        "value": "IT Securities"
      },
      "exclude_manager": {
        "display_value": "false",
        "value": false
      },
      "email": {
        "display_value": "",
        "value": ""
      },
      "include_members": {
        "display_value": "false",
        "value": false
      },
      "sys_created_by": {
        "display_value": "glide.maint",
        "value": "glide.maint"
      }
    },
    "score": {
      "indicator": {
        "name": "Change success scores",
        "sys_id": "0ff316e173081010491d235f04f6a758"
      },
      "value": 465,
      "display_value": "465",
      "delta": {
        "value": 0,
        "display_value": "0"
      },
      "has_score": true
    },
    "chg_success_score_rating": {
      "score_start": {
        "display_value": "0",
        "value": 0
      },
      "score_end": {
        "display_value": "499",
        "value": 499
      },
      "color": {
        "display_value": "#FCCAC9",
        "value": "#FCCAC9"
      },
      "rating": {
        "display_value": "Low",
        "value": "Low"
      },
      "sys_mod_count": {
        "display_value": "0",
        "value": 0
      },
      "active": {
        "display_value": "true",
        "value": true
      },
      "sys_overrides": {
        "display_value": "",
        "value": ""
      },
      "sys_updated_on": {
        "display_value": "2020-03-27 07:43:29",
        "value": "2020-03-27 07:43:29",
        "display_value_internal": "2020-03-27 07:43:29"
      },
      "sys_tags": {
        "display_value": "",
        "value": ""
      },
      "sys_class_name": {
        "display_value": "Change Success Score Rating",
        "value": "chg_success_score_rating"
      },
      "sys_id": {
        "display_value": "7ad380b573330010491d235f04f6a717",
        "value": "7ad380b573330010491d235f04f6a717"
      },
      "sys_updated_by": {
        "display_value": "admin",
        "value": "admin"
      },
      "sys_created_on": {
        "display_value": "2020-03-27 07:43:29",
        "value": "2020-03-27 07:43:29",
        "display_value_internal": "2020-03-27 07:43:29"
      },
      "sys_domain": {
        "display_value": "global",
        "value": "global"
      },
      "sys_name": {
        "display_value": "Low",
        "value": "Low"
      },
      "sys_created_by": {
        "display_value": "admin",
        "value": "admin"
      }
    }
  }

    ChangeSuccess - withTeamScoreRatings(Boolean toggle)

    Controls whether the associated method returns the details for all change success score rating records. By default, this information is not returned.

    Use this method to toggle the return of this data on or off for the current ChangeSuccess object. This method is a helper method and must be used in conjunction with one of the other methods that return a success score such as:
    Table 29. Parameters
    Name Type Description
    toggle Boolean Flag that indicates whether to include the details for all team success score rating records.
    Valid values:
    • true: Return the details for all change success score rating records.
    • false: Do not return the details for all change success score rating records.

    Default: false
    Table 30. Returns
    Parameter Description
    ratings
    ratings.active Flag that indicates whether the associated change success score record is active and available within the instance.
    Possible values:
    • true: Change success score record is active.
    • false: Change success score record isn't active.

    Data type: Object

    "active": {
  "display_value": "String",
  "value": Boolean
}
    ratings.active.display_value Display value for the active flag.

    Data type: String
    ratings.active.value Internal value for the active flag.

    Data type: Boolean
    ratings.color Color of the associated change success score as shown in the Change Success Score Card for a change request.

    Data type: Object

    "color": {
  "display_value": "String",
  "value": "String"
}
    ratings.color.display_value Display value for color.

    Data type: String
    ratings.color.value Internal value for color.

    Data type: String
    ratings.rating Change success score rating, such as Low or High.

    Data type: Object

    "rating": {
  "display_value": "String",
  "value": "String"
}
    ratings.rating.display_value Display value for rating.

    Data type: String
    ratings.rating.value Internal value for rating.

    Data type: String
    ratings.score_end Highest value in the change success score.

    Data type: Object

    "score_end": {
  "display_value": "String",
  "value": Number
}
    ratings.score_end.display_value Display value for score_end.

    Data type: String
    ratings.score_end.value Internal value for score_end.

    Data type: Number
    ratings.score_start Lowest value in the change success score.

    Data type: Object

    "score_start": {
  "display_value": "String",
  "value": Number
}
    ratings.score_start.display_value Display value for score_start.

    Data type: String
    ratings.score_start.value Internal value for score_start.

    Data type: Number
    ratings.sys_class_name Change Success Score Rating table name. Always Change Success Score Rating/chg_success_score_rating.

    Data type: Object

    "sys_class_name": {
  "display_value": "String",
  "value": "String"
}
    ratings.sys_class_name.display_value Display value for sys_class_name.

    Data type: String
    ratings.sys_class_name.value Internal value for sys_class_name.

    Data type: String
    ratings.sys_created_by Name of the user that initially created the associated change success score rating record.

    Data type: Object

    "sys_created_by": {
  "display_value": "String",
  "value": "String"
}
    ratings.sys_created_by.display_value Display value for sys_created_by.

    Data type: String
    ratings.sys_created_by.value Internal value for sys_created_by.

    Data type: String
    ratings.sys_created_on Date and time that the change success score rating record was originally created.

    Data type: Object

    "sys_created_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    ratings.sys_created_on.display_value Display value for sys_created_on.

    Data type: String
    ratings.sys_created_on.display_value_internal Internal display value for sys_created_on.

    Data type: String
    ratings.sys_created_on.value Internal value for sys_created_on.

    Data type: String
    ratings.sys_domain If using domains in the instance, the name of the domain to which the change success score record is associated.

    Data type: Object

    "sys_domain": {
  "display_value": "String",
  "value": "String"
}
    ratings.sys_domain.display_value Display value for sys_domain.

    Data type: String
    ratings.sys_domain.value Internal value for sys_domain.

    Data type: String
    ratings.sys_id Unique identifier of the associated change success score record.

    Data type: Object

    "sys_id": {
  "display_value": "String",
  "value": "String"
}
    ratings.sys_id.display_value Display value for the sys_id.

    Data type: String
    ratings.sys_id.value Internal value for the sys_id.

    Data type: String
    ratings.sys_mod_count Number of times that the associated change success score record has been modified.

    Data type: Object

    "sys_mod_count": {
  "display_value": "String",
  "value": Number
}
    ratings.sys_mod_count.display_value Display value for sys_mod_count.

    Data type: String
    ratings.sys_mod_count.value Internal value for sys_mod_count.

    Data type: Number
    ratings.sys_name Name of the change success score rating.

    Possible values:

    • Excellent
    • High
    • Low
    • Medium

    Data type: Object

    "sys_name": {
  "display_value": "String",
  "value": Number
}
    ratings.sys_name.display_value Display value for sys_name.

    Data type: String
    ratings.sys_name.value Internal value for sys_name.

    Data type: String
    ratings.sys_overrides Sys_id of a record in the same table but in a domain above that of the current record. This allows a record in a lower domain to override a record in a domain above it.

    For example, if you have a rating record defined in the "global" domain but for domain "TOP/ACME" you override the record in "global".

    Data type: Object

    "sys_overrides": {
  "display_value": "String",
  "value": "String"
}
    ratings.sys_overrides.display_value Display value for sys_overrides.

    Data type: String
    ratings.sys_overrides.value Internal value for sys_overrides.

    Data type: String
    ratings.sys_tags List of system tags associated with the change success score record.

    Data type: Object

    "sys_tags": {
  "display_value": "String",
  "value": "String"
}
    ratings.sys_tags.display_value Display value for sys_tags.

    Data type: String
    ratings.sys_tags.value Internal value for sys_tags.

    Data type: String
    ratings.sys_updated_by Name of the user that last updated the associated change success score record.

    Data type: Object

    "sys_updated_by": {
  "display_value": "String",
  "value": "String"
}
    ratings.sys_updated_by.display_value Display value for sys_updated_by.

    Data type: String
    ratings.sys_updated_by.value Internal value for sys_updated_by.

    Data type: String
    ratings.sys_updated_on Date and time the associated change success score record was last updated.

    Data type: Object

    "sys_created_on": {
  "display_value": "String",
  "display_value_internal": "String",
  "value": "String"
}
    ratings.sys_updated_on.display_value Display value for sys_updated_on.

    Data type: String
    ratings.sys_updated_on.display_value_internal Internal display value for sys_updated_on.

    Data type: String
    ratings.sys_updated_on.value Internal value for sys_updated_on.

    Data type: String

    The following code example shows how to use this method to set the team score rating return response to false.

    var chgGr = new GlideRecord("change_request");
chgGr.get("number", "CHG0030305");

gs.info(JSON.stringify(new sn_chg_score.ChangeSuccess().withTeamScoreRatings(false).getTeamScoreForChange(chgGr), null, 2));

    The following output only shows the team score values that are returned if this helper is set to true. To see the other scores that may be returned, refer to the method to which you are associating this helper.

    "ratings": [
  {
    "score_start": {
      "display_value": "700",
      "value": 700
    },
    "score_end": {
      "display_value": "850",
      "value": 850
    },
    "color": {
      "display_value": "#A4EDA8",
      "value": "#A4EDA8"
    },
    "rating": {
      "display_value": "Excellent",
      "value": "Excellent"
    },
    "sys_mod_count": {
      "display_value": "1",
      "value": 1
    },
    "active": {
      "display_value": "true",
      "value": true
    },
    "sys_overrides": {
      "display_value": "",
      "value": ""
    },
    "sys_updated_on": {
      "display_value": "2020-03-27 07:45:36",
      "value": "2020-03-27 07:45:36",
      "display_value_internal": "2020-03-27 07:45:36"
    },
    "sys_tags": {
      "display_value": "",
      "value": ""
    },
    "sys_class_name": {
      "display_value": "Change Success Score Rating",
      "value": "chg_success_score_rating"
    },
    "sys_id": {
      "display_value": "76e440fd73330010491d235f04f6a7df",
      "value": "76e440fd73330010491d235f04f6a7df"
    },
    "sys_updated_by": {
      "display_value": "admin",
      "value": "admin"
    },
    "sys_created_on": {
      "display_value": "2020-03-27 07:44:46",
      "value": "2020-03-27 07:44:46",
      "display_value_internal": "2020-03-27 07:44:46"
    },
    "sys_domain": {
      "display_value": "global",
      "value": "global"
    },
    "sys_name": {
      "display_value": "Excellent",
      "value": "Excellent"
    },
    "sys_created_by": {
      "display_value": "admin",
      "value": "admin"
    }
  }
]

    ChangeSuccess - withTypeScore(Boolean toggle)

    Only valid when called with the getScoresForChange() method. Controls whether the getScoresForChange() method returns the type score. By default the type score is returned.

    Use this method to toggle the return of this data on or off for the current ChangeSuccess object.

    Table 31. Parameters
    Name Type Description
    toggle Boolean Flag that indicates whether to include the type success score.
    Valid values:
    • true: Return the type success score.
    • false: Do not return the type success score.

    Default: true
    Table 32. Returns
    Parameter Description
    type_success_score Details about the type success score.

    Data type: Object

    "type_success_score": {
  "can_read": Boolean,
  "score": {Object},
  "type": {Object}
}
    type_success_score.can_read Flag that indicates whether a type success score could be retrieved for the specified change request.
    Valid values:
    • true: Type success score was retrieved.
    • false: Type success score was not retrieved.

    Data type: Boolean
    type_success_score.score Details about the returned score indicator.

    Data type: Object

    "score": {
  "delta": {Object},
  "display_value": "String",
  "has_score": Boolean,
  "indicator": {Object},
  "value": Number
}
    type_success_score.score.delta Change in the score from the previous score.

    Data type: Object

    "delta": {
  "display_value": "String",
  "value": "String"
}
    type_success_score.score.delta.display_value Display value for delta.

    Data type: String
    type_success_score.score.delta.value Internal value for delta.

    Data type: String
    type_success_score.score.display_value Display value returned by Performance Analytics (PA).

    Data type: String
    type_success_score.score.has_score

    Flag that indicates whether a score was returned for the specified change request.

    Possible values:
    • true: Score was returned.
    • false: No score was returned.

    Data type: Boolean
    type_success_score.score.indicator Additional details on the PA indicator used to obtain the score.

    Data type: Object

    "indicator": {
  "name": "String",
  "sys_id": "String"
}
    type_success_score.score.indicator.name Name of the PA indicator used to obtain the score.

    Data type: String
    type_success_score.score.indicator.sys_id Sys_id of the PA indicator used to obtain the score.

    Data type: String
    type_success_score.score.value Value returned by PA for the success score.

    Data type: String
    type_success_score.type Details about the type success score.

    Data type: Object

    "type": {
  "display_value": "String",
  "sys_id": "String",
  "value": "String"
}
    type_success_score.type.display_value Label of the choice.

    Data type: String
    type_success_score.type.sys_id Sys_id of the Choice [sys_choice] record for the specified change type.

    Data type: String
    type_success_score.type.value Value of the choice.

    Data type: String

    The following code example shows how to use this method to set the desired type score return response.

    var chgGr = new GlideRecord("change_request");
chgGr.get("number", "CHG0030305");

gs.info(JSON.stringify(new sn_chg_score.ChangeSuccess().withTypeScore(true).getScoresForChange(chgGr), null, 2));

    The following output only shows the type success score values that are returned if this helper is set to true. To see the other scores that may be returned, see getScoresForChange().

    "type_success_score": {
  "can_read": true,
  "type": {
    "sys_id": "e7a27d53cb100200d71cb9c0c24c9c2f",
    "value": "normal",
    "display_value": "Normal"
  },
  "score": {
    "indicator": {
      "name": "Change Type: % Successful and Successful With Issues",
      "sys_id": "f9d25995c3ce011005aea539e540ddee"
    },
    "value": null,
    "display_value": "",
    "delta": {
      "value": "0",
      "display_value": ""
    },
    "has_score": false
  }
}