NotifyUtil - Global

  • Release version: Zurich
  • Updated July 31, 2025
  • 7 minutes to read

    • The NotifyUtil script include provides utility methods to use when interacting with Notify calls and SMS messages using server-side scripts.

    To use this script include you must activate the Notify (com.snc.notify) plugin.

    Using the NotifyUtil script include you can:

    • Obtain all of the Notify telephone numbers and related Notify information from a specified source record.
    • Obtain a list of unique Notify telephone numbers.
    • Determine whether there are any active conference calls for the specified source record.
    • Obtain the SMS-capable number associated with the specified Notify user.
    • Validate a specified Notify telephone number.

    NotifyUtil - NotifyUtil()

    Instantiates a NotifyUtil class object.

    Table 1. Parameters
    Name Type Description
    None

    This example instantiates a NotifyUtil object.

    var notifyUtil = new NotifyUtil(); 
notifyUtil.getTelephonyProviers();

    NotifyUtil - getListOfNotifyNumbersAndProviders(String sourceTable, String sourceSysId, String notifyGroupSelectorSysId, Boolean filterSMSCapableNums)

    Returns all of the Notify telephone numbers and related Notify information from a specified source record, such as an incident.

    You can use this information to initiate a call or send an SMS message on a particular source record. The information that is returned is based on the configuration of the Notify Provider Selector framework. For additional information, see Notify

    Table 2. Parameters
    Name Type Description
    filterSMSCapableNums Boolean Optional. Flag that indicates if only numbers that are SMS-capable should be returned.
    Valid values:
    • true: Only return SMS-capable telephone numbers and information.
    • false: Return all notify telephone numbers and information.

    Default: false
    notifyGroupSelectorSysId String Optional. Sys_id of a Notify group for which to return the notify numbers and information.

    Default: All groups
    sourceSysId String Sys_id of the source record for which to return the Notify numbers and information. For example, this could be the sys_id of a record in the Incident [incident] table.
    sourceTable String Name of the table that contains the source record that contains the desired Notify numbers and information.
    Table 3. Returns
    Type Description
    confProviders List of available conference providers.

    Data type: Array
    numbers List of objects, each describing a single Notify number.

    Data type: Array

    "numbers": [{
  "defaultFlag": Boolean,
  "name": "String",
  "number": "String",
  "shortCode": Boolean,
  "sysId": "String
}]
    numbers.defaultFlag Flag that indicates whether the associated Notify number is the default number.
    Possible values:
    • true: Default number
    • false: Not the default number

    Data type: Boolean
    numbers.name Name or label of the number.

    Data type: String
    numbers.number Notify number.

    Data type: String
    numbers.shortCode Flag that indicates whether the associated Notify number is a short code.
    Possible values:
    • true: Short code
    • false: Not a short code

    Data type: Boolean
    numbers.sysId Sys_id of the Notify number.

    Data type: String

    This example shows how to obtain the Notify telephone numbers and related Notify information from a specified source record.

    function updateConferenceBridges(sourceTable, sourceId) {

  var notifyUtil = new global.NotifyUtil();
  var numbersAndProviders = notifyUtil.getListOfNotifyNumbersAndProviders(sourceTable, sourceId);
  var confBridges = [];
  if (numbersAndProviders.confProviders) {
    numbersAndProviders.confProviders.forEach(function(provider){
    confBridges.push(provider);
    });
  }
  if (numbersAndProviders.numbers) {
    numbersAndProviders.numbers.forEach(function(number){
      confBridges.push(number.name);
    });
  }
}

    NotifyUtil - getSMSNumberForUser(String userGrOrId)

    Returns the SMS-capable number associated with the specified Notify user.

    Table 4. Parameters
    Name Type Description
    userGROrId String or GlideRecord - Global Sys_id of the user record,

    Table: User [sys_user] table or the sys_user GlideRecord of the user for whom to return the SMS-capable telephone number.
    Table 5. Returns
    Type Description
    String User SMS-capable telephone number. Returns null if the specified user is not found.

    This example shows how to obtain an SMS-capable telephone number using the associated GlideRecord.

    var sourceRecord = new GlideRecord('incident');
sourceRecord.query();
if (sourceRecord.next()) {
  var fromNumber = getFromNumber();
  var nUtil = new NotifyUtil();
  var toNumber = nUtil.getSMSNumberForUser(sourceRecord.assigned_to.getRefRecord());
  var message = 'Incident ' + sourceRecord.getDisplayValue() + ' has been assigned to you.';
  if (fromNumber && nUtil.validateOutboundNotifyPhoneNumber(fromNumber) && toNumber && nUtil.validatePhoneNumber(toNumber)) {
    var notifySMS = new NotifySMS();
    notifySMS.sendToNumber(fromNumber, toNumber, message, sourceRecord);
  }
}

function getFromNumber() {
  var prop = gs.getProperty('custom_property_name', '');
  if (!prop){
    return getFallbackFromNumber();
  }
  return prop;
} 

function getFallbackFromNumber() {
  var notifyNumGr = new GlideRecord("notify_number");
  notifyNumGr.addActiveQuery();
  notifyNumGr.addQuery('has_sms_out', 'yes');
  notifyNumGr.query();
  if (notifyNumGr.next()) {
    return notifyNumGr.number + '';
  }
  return '';
}

    NotifyUtil - getUniquePhoneNumbersForUsersAndGroups(Array numbers, Array users, Array groups, String type, Boolean getData)

    Returns a list of unique Notify telephone numbers.

    If you don't pass any parameters in the call, all Notify numbers within the Notify Phone Number [notify_number] table are checked for duplicates, with each available phone number only appearing once in the returned list. You can refine the return results by specifying a list of users or groups to check, or by specifying a set of numbers or number types (SMS or voice.) You can also request that the metadata associated with each number be returned along with the unique numbers. If you do not want to use a parameter, simply pass null as a placeholder. For example: return nUtil.getUniquePhoneNumbersForUsersAndGroups(null, userIds, null, 'sms', false);.

    Table 6. Parameters
    Name Type Description
    getData Boolean Optional. Flag that indicates whether to return metadata along with the list of unique phone numbers.
    Valid values:
    • true: Return metadata.
    • false: Do not return metadata.

    Default: false
    groups Array Optional. List of sys_id groups to check.

    Default: Check all groups.

    Table: Group [sys_user_group]
    numbers Array Optional. List of specific Notify telephone numbers to check.

    Default: Check all phone numbers.
    type String Optional. Type of telephone numbers to check.
    Valid values (case-sensitive):
    • voice
    • sms

    Default: Check all phone number types
    users Array Optional. List of sys_ids of specific users to check.

    Default: Check all users

    Table: User [sys_user]
    Table 7. Returns
    Name Description
    numbers Unique Notify telephone numbers.

    Data type: Array
    result Only returned if getData is set to true. Metadata associated with each unique number.
    Data type: Object
    "result": {
  "number": "String",
  "sysId": "String",
  "type": "String",
  "valid": Boolean
}
    result.number Unique Notify telephone number.

    Data type: String
    result.sysId Sys_id of the record that contains the Notify telephone number.

    Data type: String

    Table: Notify Phone Number [notify_number]
    result.type Always contains "u" for user.

    Data type: String
    result.valid Flag that indicates whether the Notify telephone number is in valid E.164 format.
    Possible values:
    • true: Valid E.164 format.
    • false: Not in E.164 format.

    Data type: Boolean

    This example shows how to request a specific set of unique Notify telephone numbers that have SMS capabilities.

    var fromNumber = getFromNumber();
var toNumbers = getRecipientNumbers();
var message = 'This is an example SMS';
var sourceRecord = new GlideRecord('incident');
sourceRecord.query();
if (sourceRecord.next()) {
  var notifySMS = new NotifySMS();
  notifySMS.sendToNumber(fromNumber, toNumbers, message, sourceRecord);
}

function getRecipientNumbers() {
  var userGr = new GlideRecord('sys_user');
  userGr.addActiveQuery();
  userGr.addQuery('first_name', 'STARTSWITH', 'A');
  userGr.setLimit(5);
  userGr.query(); 
  var userIds = [];
  while (userGr.next()) {
    userIds.push(userGr.getUniqueValue());
  }
  if (userIds.length > 0) {
    var nUtil = new NotifyUtil();
    return nUtil.getUniquePhoneNumbersForUsersAndGroups(null, userIds, null, 'sms', false);
  } 
}

function getFromNumber() {
  var prop = gs.getProperty('custom_property_name', '');
  if (!prop){
    return getFallbackFromNumber();
  } 
  return prop; 
}

function getFallbackFromNumber() {
  var notifyNumGr = new GlideRecord("notify_number");
  notifyNumGr.addActiveQuery();
  notifyNumGr.addQuery('has_sms_out', 'yes');
  notifyNumGr.query();
  if (notifyNumGr.next()) {
    return notifyNumGr.number + '';
  }
  return '';
}

    NotifyUtil - hasActiveConferenceCalls(String sourceRecSysId)

    Determines whether there are any active conference calls for the specified source record.

    Table 8. Parameters
    Name Type Description
    sourceRecSysId String Sys_id of the record to check for active conference calls. For example the sys_id of a record in the Incident table.
    Table 9. Returns
    Type Description
    Boolean Flag that indicates whether the specified record has associated active conference calls.
    Possible values:
    • true: Active conference calls are available for the specified record.
    • false: No active conference calls.

    This example displays an information message if there are any active conference calls associated with an incident record.

    (function executeRule(current, previous /*null when async*/) {
  var nUtil = new NotifyUtil();
  if (nUtil.hasActiveConferenceCalls(current.getUniqueValue())) {
    gs.addInfoMessage("There are active conference calls related to this Incident.");
  } 
})(current, previous);

    NotifyUtil - validateOutboundNotifyPhoneNumber(String number)

    Validates a specified Notify telephone number.

    The method performs three types of validation:
    1. Whether the Notify number exists in the Notify Phone Number [notify_number] table.
    2. Whether the Notify number has a Notify group associated with it.
    3. Whether the Notify number is active.
    If any one of these validations fail, the method throws an exception.
    Table 10. Parameters
    Name Type Description
    number String Notify number to validate.
    Table 11. Returns
    Type Description
    None

    This example illustrates how to validate a notify number.

    var sourceRecord = new GlideRecord('incident');
sourceRecord.query();
if (sourceRecord.next()) {
  var fromNumber = getFromNumber();
  var nUtil = new NotifyUtil();
  var toNumber = nUtil.getSMSNumberForUser(sourceRecord.assigned_to.getRefRecord());
  var message = 'Incident ' + sourceRecord.getDisplayValue() + ' has been assigned to you.';
  if (fromNumber && nUtil.validateOutboundNotifyPhoneNumber(fromNumber) && toNumber && nUtil.validatePhoneNumber(toNumber)) {
    var notifySMS = new NotifySMS();
    notifySMS.sendToNumber(fromNumber, toNumber, message, sourceRecord);
  }
}

function getFromNumber() {
  var prop = gs.getProperty('custom_property_name', '');
  if (!prop){
    return getFallbackFromNumber();
  }
  return prop;
} 

function getFallbackFromNumber() {
  var notifyNumGr = new GlideRecord("notify_number");
  notifyNumGr.addActiveQuery();
  notifyNumGr.addQuery('has_sms_out', 'yes');
  notifyNumGr.query();
  if (notifyNumGr.next()) {
    return notifyNumGr.number + '';
  }
  return '';
}

    NotifyUtil - validatePhoneNumber(String number)

    Verifies that the specified number is a valid E.164 telephone number.

    Table 12. Parameters
    Name Type Description
    number String Telephone number to validate.
    Table 13. Returns
    Type Description
    Boolean Flag that indicates whether the specified number is a valid telephone number.
    Possible values:
    • true: Valid E.164 telephone number.
    • false: Invalid telephone number.

    This example illustrates how to validate a telephone number.

    var sourceRecord = new GlideRecord('incident');
sourceRecord.query();
if (sourceRecord.next()) {
  var fromNumber = getFromNumber();
  var nUtil = new NotifyUtil();
  var toNumber = nUtil.getSMSNumberForUser(sourceRecord.assigned_to.getRefRecord());
  var message = 'Incident ' + sourceRecord.getDisplayValue() + ' has been assigned to you.';
  if (fromNumber && nUtil.validateOutboundNotifyPhoneNumber(fromNumber) && toNumber && nUtil.validatePhoneNumber(toNumber)) {
    var notifySMS = new NotifySMS();
    notifySMS.sendToNumber(fromNumber, toNumber, message, sourceRecord);
  }
}

function getFromNumber() {
  var prop = gs.getProperty('custom_property_name', '');
  if (!prop){
    return getFallbackFromNumber();
  }
  return prop;
} 

function getFallbackFromNumber() {
  var notifyNumGr = new GlideRecord("notify_number");
  notifyNumGr.addActiveQuery();
  notifyNumGr.addQuery('has_sms_out', 'yes');
  notifyNumGr.query();
  if (notifyNumGr.next()) {
    return notifyNumGr.number + '';
  }
  return '';
}