Create digital integration form

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Create Digital Integration form

    TheCreate Digital Integrationform enables ServiceNow customers to establish digital integrations between two business applications. This form helps define the relationship, data flow, and ownership details necessary to manage the integration effectively. It supports creating integrations that connect applications or services via digital interfaces (APIs), facilitating data exchange or process interactions.

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    Key Features

    • Subscriber Business Application: Specifies the business application consuming or ingesting data. This application is impacted by changes or outages.
    • Subscriber Digital Interface: Identifies the specific digital interface used by the subscriber application in the integration.
    • Provider Business Application: Defines the business application providing the digital interface and responsible for the interface’s ownership and maintenance.
    • New Provider Digital Interface: Option to create a new placeholder interface tied to the provider application.
    • Provider Digital Interface: Selects the interface that the provider application exposes for integration.
    • IT Owner: Assigns the IT owner responsible for the digital integration management.
    • Digital Integration Name: Automatically generated from key fields but can be customized to suit naming conventions.
    • Type: Specifies the integration type:
      • Data Integration (e.g., users, groups, configuration items)
      • Process Integration (transactional data supporting processes)
      • User Interface Integration (application connection via URL for data query)
    • Subtype: Available when Data Integration is selected, allowing further categorization (e.g., Process configuration, Foundation data, Events).
    • Trigger: Defines how the integration is activated (Manual, Scheduled, Process Driven, Event).
    • Interval: Sets the frequency of scheduled triggers with options from seconds to years, including On Demand and Real Time.
    • Business Owner: Identifies the business owner responsible for the integration.
    • Description: Provides detailed information about the integration’s purpose, involved applications, and the business value it delivers.

    Practical Use for ServiceNow Customers

    This form is essential for configuring and managing integrations that enable seamless data or process exchange between business applications. By capturing detailed ownership, interface, and operational parameters, it helps ensure clear accountability and reliable integration performance. Customers can use this form to define precise integration behaviors, triggers, and types that align with their business needs, improving operational efficiency and visibility.

    Use the Create Digital Integration form to create a digital integration between two business applications.

    Table 1. Create Digital Integration form
    Field Description
    Subscriber Business Application Name of the business application that uses the provided interface to consume, exchange, or ingest data to support a business capability. Therefore it’s affected by the changes or an outage face connection or data loss.
    Note:
    Being a provider or subscriber business application, it doesn’t refer to the data flow direction (incoming, outgoing, bidirectional). It’s managed by the Data Flow Direction attribute.
    Subscriber Digital Interface Name of the digital interface that subscribes for the integration.
    Provider Business Application Name of the business application that provides the digital interface and enables to consume or ingest data. Changes, ownership, and responsibilities of the interface are often connected to the provider.
    Note:
    Being a provider or subscriber business application, it doesn’t refer to the data flow direction (incoming, outgoing, bidirectional). It’s managed by the Data Flow Direction attribute.
    New Provider Digital Interface Option to create a digital interface. It’s a placeholder digital interface that is related to a provider business application.
    Provider Digital Interface Name of the digital interface. As a digital integration between two business applications or services uses a digital interface (API), you must select an interface related to the provider business application or service.
    IT Owner The owner within the IT organization who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    Digital Integration Name Name of the digital integration.

    This field is auto-populated when the Subscriber Business Application, Provider Business Application, and Digital Interface fields are selected. You can modify the auto-populated name.
    Type Type of the integration.
    Use the following options:
    • Data Integration - use this option when the integration must mainly focus on the exchange of data such as users, groups, locations, configuration items, and departments.
    • Process Integration - use this option when the integration is about an interaction of transactional data to support a specific process.
    • User interface Integration - use this option when the integration opens a connection with another application and sends app data via a URL to query the application.
    Subtype Subtype of the integration.
    This field appears only when Data Integration is selected from the Type field. Use the following options:
    • Process configuration
    • Foundation data
    • Configuration items
    • Events
    • Reporting
    • Sys log
    Trigger How to trigger the integration.
    Use the following options:
    • Manual
    • Scheduled
    • Process Driven
    • Event
    Interval Frequency to trigger the integration.
    Options for the interval are as follows:
    • Seconds
    • Minutes
    • Hours
    • Days
    • Weeks
    • Months
    • Quarters
    • Years
    • On Demand
    • Real Time
    Business Owner Business owner of the integration.
    Description Description of the digital integration. Describe in detail why the integration is being created between two business applications or between an external service provided interface and a business application and how and what business value it adds.