Request digital integration form

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Request digital integration form

    The Request digital integration form enables ServiceNow customers to establish an integration between two business applications by specifying key details related to the digital interfaces and ownership. This facilitates seamless data exchange, process interaction, or user interface connections to support business capabilities efficiently.

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    Key Features

    • Subscriber Business Application: Identifies the business application consuming or affected by the integration.
    • Subscriber Digital Interface: Specifies the digital interface subscribing to the integration.
    • Provider Business Application: Defines the business application providing the interface and managing its ownership and responsibilities.
    • Provider Digital Interface: Allows selection or creation of a provider interface related to the provider application.
    • Digital Integration Name: Auto-generated based on selected subscriber, provider, and interface, with option to modify.
    • IT Owner and Business Owner: Designates the individuals responsible within IT and business functions for the integration.
    • Type and Subtype: Classifies the integration as Data Integration, Process Integration, or User Interface Integration, with specific subtypes for Data Integration to refine the focus.
    • Description: Provides detailed rationale and business value for creating the integration.

    Practical Use and Benefits

    By completing this form, ServiceNow customers can clearly define and document the integration between applications or services, ensuring proper ownership and alignment with business objectives. The form’s structured fields assist in managing data flow direction, interface responsibilities, and integration type, which helps reduce risks of outages, data loss, or process failures. Using this form supports effective lifecycle management of integrations and promotes transparency and accountability.

    Next Steps

    Customers should use Business Application Lifecycle Management to submit digital integration requests via this form, ensuring integrations are tracked and maintained according to organizational standards and policies.

    Request a digital integration to enable integration between two business applications.

    Table 1. Request a digital integration form
    Field Description
    Subscriber Business Application Name of the business application that uses the provided interface to consume, exchange, or ingest data to support a business capability. Hence it is affected by the changes or an outage face connection or data loss.
    Note:
    Being a provider or subscriber business application it does not refer to the data flow direction (incoming, outgoing, or bidirectional). It is managed by the Data Flow Direction attribute.
    Subscriber Digital Interface Name of the digital interface that subscribes for the integration.
    Provider Business Application Name of the business application that provides the digital interface and allows to consume or ingest data. Changes, ownership, and responsibilities of the interface are often connected to the provider.
    Note:
    Being a provider or subscriber business application it does not refer to the data flow direction (incoming, outgoing, or bidirectional). It is managed by the Data Flow Direction attribute.
    Provider Digital Interface Option to create a new digital interface. It is a placeholder digital interface that will be related to a provider business application.
    Provider Digital Interface Name of the digital interface. As a digital integration between two business applications or services uses a digital interface (API), you must select an interface related to the provider business application or service.
    Digital Integration Name Name of the digital integration.

    This field is auto-populated when the Subscriber Business Application, Provider Business Application, and the Digital Interface fields are selected. You can modify the auto-populated name.
    IT Owner The owner within the IT organization who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    Business Owner The owner of the business function who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    Type Type of the integration.
    Use the following options:
    • Data Integration – Use this option when the integration needs to mainly focus on the exchange of data such as users, groups, locations, configuration items, and departments.
    • Process Integration – Use this option when the integration is about an interaction of transactional data to support a specific process.
    • User Interface Integration – Use this option when the integration opens a connection with another application and sends app data via a URL to query the application.
    Subtype Subtype of the integration.
    This field appears only when Data Integration is selected from the Type field. Use the following options:
    • Process configuration
    • Foundation data
    • Configuration items
    • Events
    • Reporting
    • Sys log
    Description Description about the digital integration. Describe in detail why the integration is being created between two business applications or between an external service provided interface and a business application, And how and what business value it adds.