Digital integration form (easy form) in EA Workspace

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Digital integration form (easy form) in EA Workspace

    The digital integration form in EA Workspace facilitates the integration between two business applications by defining how they exchange, consume, or ingest data to support business capabilities. It allows ServiceNow customers to document and manage the connections, ownership, and operational details of these integrations effectively.

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    Key Features

    • Subscriber Business Application: The application consuming or affected by the integration, regardless of data flow direction.
    • Provider Business Application: The application providing the digital interface, responsible for changes and ownership.
    • Digital Interfaces: Selection of interfaces that enable data exchange; includes creating a new provider digital interface if needed.
    • Ownership Fields: Identification of IT and business owners responsible for the digital integration.
    • Digital Integration Name: Auto-generated based on key application and interface selections, editable for clarity.
    • Type and Subtype: Categorization of integration as Data, Process, or User Interface Integration; with detailed subtypes available for data integrations.
    • Trigger and Interval: Options to define how and when the integration is executed, including manual, scheduled, event-driven, or real-time triggers.
    • Description: A detailed explanation of the integration’s purpose and business value.

    How This Helps ServiceNow Customers

    This form enables customers to clearly document and manage digital integrations between business applications, ensuring transparency on ownership, functionality, and operational parameters. By specifying integration types, triggers, and intervals, customers can align integrations closely with business processes and data exchange needs. This structured approach helps minimize risks related to outages and data loss by clarifying responsibilities and providing detailed integration descriptions.

    The digital integration represents the integration between two business applications.

    Digital integration form (easy form) fields

    Field Description
    Subscriber Business Application Name of the business application that uses the provided interface to consume, exchange, or ingest data to support a business capability. Therefore it’s affected by the changes or an outage face connection or data loss.
    Note:
    Being a provider or subscriber business application, it doesn’t refer to the data flow direction (incoming, outgoing, bidirectional). It’s managed by the Data Flow Direction attribute.
    Subscriber Digital Interface Name of the digital interface that subscribes for the integration.
    Provider Business Application Name of the business application that provides the digital interface and enables to consume or ingest data. Changes, ownership, and responsibilities of the interface are often connected to the provider.
    Note:
    Being a provider or subscriber business application, it doesn’t refer to the data flow direction (incoming, outgoing, bidirectional). It’s managed by the Data Flow Direction attribute.
    New Provider Digital Interface Option to create a digital interface. This field is a placeholder digital interface that is related to a provider business application.
    Provider Digital Interface Name of the digital interface. As a digital integration between two business applications or services uses a digital interface (API), you must select an interface related to the provider business application or service.
    IT Owner The owner within the IT organization who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    Business Owner The owner of the business function who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    Digital Integration Name Name of the digital integration.

    This field is auto-populated when the Subscriber Business Application, Provider Business Application, and the Digital Interface fields are selected. You can modify the auto-populated name.
    Type Type of the integration.
    Use the following options:
    • Data Integration: Use this option when the integration must mainly focus on the exchange of data such as users, groups, locations, configuration items, and departments.
    • Process Integration: Use this option when the integration is about an interaction of transactional data to support a specific process.
    • User Interface Integration: Use this option when the integration opens a connection with another application and sends app data via a URL to query the application.
    Subtype Subtype of the integration.
    This field appears only when Data Integration is selected from the Type field. Use the following options:
    • Process configuration
    • Foundation data
    • Configuration items
    • Events
    • Reporting
    • Syslog
    Trigger How to trigger the integration.
    Use the following options:
    • Manual
    • Scheduled
    • Process Driven
    • Event
    Interval Frequency to trigger the integration.
    Options for the interval are as follows:
    • Seconds
    • Minutes
    • Hours
    • Days
    • Weeks
    • Months
    • Quarters
    • Years
    • On Demand
    • Real Time.
    Description Description about the digital integration. Describe in detail why the integration is being created between two business applications or between an external service provided interface and a business application and what business value it adds.
    Additional fields appear after the digital integration is created. For details on the additional fields, see Digital integration form in EA Workspace.