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Summary of List of Workspaces Reference
ServiceNow provides a variety of specialized workspaces designed to support specific users and address particular issues within an organization. Each workspace is a focused suite of tools aimed at improving efficiency for roles such as agents, case managers, auditors, resource managers, and IT professionals. These workspaces enable users to resolve customer issues, manage tasks, monitor performance, and maintain organizational resources through tailored interfaces and dashboards.
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Key Workspaces and Their Purposes
- Workspace: The default workspace on the ServiceNow AI Platform, serving as the foundational environment for other targeted workspaces.
- Audit Workspace: Provides auditors and supervisors with a consolidated view of audit timelines, budgets, high-priority issues, and audit task progress.
- Cloud Discovery Workspace: Manages cloud operations comprehensively for organizational cloud resources.
- CMDB Workspace: Centralized tool for exploring and managing the Configuration Management Database (CMDB), including health checks and activity tracking.
- Compliance Workspace: Unified interface to handle policies, control objectives, issues, and exceptions.
- Continuous Authorization and Monitoring: Implements the Risk Management Frameworkâs seven steps to enhance security posture decision-making.
- CSM Configurable Workspace: Provides customer service agents with tools to effectively address customer inquiries and problems.
- Digital Portfolio Management Workspace: Centralizes management of services, business applications, and solutions by integrating data across the ServiceNow platform.
- DEX Application & Device Health: Monitors digital workplace performance, security, and compliance from a single workspace.
- Enterprise Architecture Workspace: Part of Application Portfolio Management, offering multiple views to track portfolio health, tasks, and insights.
- Platform Analytics Workspace: Analytics Center for managing Next Experience analytics.
- Resource Management Workspace: Central view for resource managers to monitor work distribution and resource allocation.
- Service Operations Workspace for ITSM: Configurable workspace to streamline IT Service Management and IT Operations Management workflows.
- Service Operations Workspace for ITOM: Similar to ITSM workspace but focused on IT Operations Management workflows.
- Vendor Management Workspace: Tracks vendor performance and manages vendor data with configurable KPIs and metrics.
- Workforce Optimization for ITSM: Helps manage team skills, schedules, work assignments, and performance monitoring in one location.
Practical Benefits for ServiceNow Customers
- Enables targeted user experiences by providing role-specific tools and dashboards.
- Improves visibility into key operational areas such as audits, compliance, cloud management, and resource allocation.
- Facilitates better decision-making through integrated data and analytics.
- Simplifies management of complex workflows in IT service and operations management.
- Allows customization and configuration to meet unique organizational needs.
List of all workspaces ServiceNow offers to target specific users and issues.
A workspace is a suite of tools that provides agents, case managers, help desk professionals, and managers with tools to help answer customer questions and resolve customer problems. ServiceNow provides many workspaces, each targeted to a specific user and issue.
- List of workspaces
- Workspace
- Workspace acts as the default workspace available on the ServiceNow AI Platform and provides the foundation for the targeted workspaces ServiceNow offers.
- Audit Workspace
- Audit workspace is a single-pane view for audit supervisor and auditor to view the overall audit timeline and status, track budget and resources for engagements, trace high priority observations and issues, and monitor ongoing control testing and audit task progress.
- Cloud Discovery Workspace
- Cloud Discovery Workspace offers a comprehensive solution to manage the cloud operations of your organization.
- CMDB Workspace
- CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activity, and access various CMDB dashboards and tools to support tasks in your organization.
- Compliance Workspace
- Compliance Workspace is a unified interface where you can manage all your tasks related to policies, control objectives, controls, issues, and policy exceptions.
- Continuous Authorization and Monitoring
- Continuous Authorization and Monitoring employs the seven steps defined by the Risk Management Framework (RMF) to allow you to make better-informed decisions about your security posture.
- CSM Configurable Workspace
- CSM Configurable Workspace is a user interface that provides agents with the tools they need to answer customer questions and resolve customer issues.
- Digital Portfolio Management Workspace
- Manage and maintain all your solutions (services, service offerings, business applications, and application services) from a single location using the ServiceNow Digital Portfolio Management (DPM) Workspace. DPM pulls in data from across the ServiceNow platform so you see impacts in the context of solutions that you own or care about.
- DEX Application & Device Health
- DEX Application & Device Health is a centralized workspace, dedicated to monitoring the performance, security, and compliance of the digital workplace.
- Enterprise Architecture Workspace
- The Enterprise Architecture Workspace is part of the Application Portfolio Management (APM) application. The workspace is a unified interface with multiple views that help you manage your portfolio efficiently. You can use these views to stay up to date with your tasks, insights, tasks that need attention, portfolio health, and dashboards.
- Platform Analytics Workspace
- Platform Analytics Workspace provides an Analytics Center for managing all Next Experience analytics.
- Resource Management Workspace
- Resource Management Workspace helps Resource Managers have a centralized view of all work across all resources.
- Service Operations Workspace for ITSM
- Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Service Management and IT Operations Management workflows. Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace for ITSM.
- Service Operations Workspace for ITOM
- Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Operations Management workflows. Configure your experience using the easy-to-navigate interface of Service Operations Workspace.
- Vendor Management Workspace
- Monitor the performance of your company's vendors and manage all vendor-related information using the Vendor Management Workspace. Assess the performance of your vendors using key performance indicators (KPIs) that you can configure to create vendor metrics.
- Workforce Optimization for ITSM
- Manage and maintain the productivity of your workforce from a single location using Workforce Optimization for ITSM. Using this application, you can efficiently manage your team's skills and schedules, route work assignments to your team, and monitor their performance.