Integrating ESG Management (formerly ESG) with Urjanet

  • Release version: Zurich
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Integrating ESG Management (formerly ESG) with Urjanet

    The Operational Sustainability Integration with Urjanet enables ServiceNow customers to automatically import utility bill data directly from Urjanet, a cloud-based platform that extracts detailed utility invoices such as electricity, natural gas, water, and waste. This integration eliminates manual data entry by pulling historical and real-time utility data into the ESG Management application on the ServiceNow AI Platform. The imported data is converted into metrics that can be tracked and linked to sustainability goals and targets within the Operational Sustainability Workspace, helping organizations manage and act on their environmental impact effectively.

    Show full answer Show less

    Key Features

    • Entity Creation and Mapping: Each utility data point (e.g., electricity consumption at a specific office) is tracked as an entity in ESG Management. Users must create and map entities to the imported Urjanet data, filling mandatory fields like Entity class and Entity owner.
    • Metric Definitions Activation: ServiceNow provides default metric definitions that users activate according to their needs. Users must manually fill in fields such as Unit, Frequency, and Enterprise owner. Custom metric definitions can also be created.
    • Data Import: After activation, utility data is imported as metrics and metric data associated with the defined entities.
    • Urjanet Connection Setup: Admins create a single Urjanet account connection per domain, enabling secure and logically separated data imports.
    • Entity and Metric Definition Mapping: Mappings ensure Urjanet’s utility meters and data align with ESG Management entities and metric definitions.
    • Webhook Configuration: A Webhook URL allows Urjanet to send real-time data updates to ESG Management when utility statements are generated or modified.
    • Scheduled Imports: Meter details and historical Urjanet account statement data can be imported on a schedule, supporting comprehensive reporting and sustainability tracking.

    Key Outcomes

    • Automated and accurate utility data collection reduces manual effort and errors.
    • Centralized tracking of utility consumption and waste generation across facilities enables better sustainability management.
    • Integration with Operational Sustainability Workspace ties utility metrics to organizational sustainability goals and actions.
    • Real-time updates via Webhook ensure data freshness and timely decision-making.
    • Historical data import supports trend analysis and regulatory reporting.

    Urjanet is a cloud-based platform that extracts different utility bills directly from the source, and delivers it into the business systems and applications that rely on it. As an ESG program manager or a metrics manager you can get your utilities data automatically from Urjanet and avoid manual data entry from your various facilities or office owners.

    A utility bill is a detailed invoice, issued and paid once a month from utilities, including electricity, natural gas, water, and waste. With the Operational Sustainability Integration with Urjanet, organizations can obtain historical or real-time utility data from Urjanet into the ServiceNow AI Platform in the form of metrics. These metrics can then be tracked using the Operational Sustainability Workspace and are associated with other operational sustainability components such as goals and targets thus enabling organizations to take the necessary actions for sustainability.

    Using this integration, you can automatically bring the following types of data from Urjanet into the ESG Management application.
    • Water and electricity consumption
    • Waste generated and so on.
    The workflow of the Operational Sustainability Integration with Urjanet is as follows:
    1. Create entities: Each utility data for all your locations is tracked as an entity in the ESG Management application. For example, your electricity consumption in your Atlanta office is considered to be an entity. Therefore, you must create entities for all the utility data that you want to track. If you've already created the entities, then you must map the utility data that is imported from Urjanet with the entities created. Certain fields such as Entity class and Entity owner in the entity forms must be manually filled in by the users of the integration.
    2. Activate the metric definitions: For the Operational Sustainability Integration with Urjanet, ServiceNow® provides a few metric definitions by default. You must activate the ones that you require for your metric collection. Only those metric definitions that are active are considered and their data is loaded into the system. Certain fields such as Unit, Frequency and Enterprise owner in the default metric definitions must be manually filled in by the users of the integration. If you don’t want to use the metric definitions provided by default, you can create your own metric definitions.
    3. Import the data for the metrics: After the user activates the required metric definitions, the data for those metric definitions and their entities will be imported into the ESG Management as metrics and metric data.