Exploring ServiceNow Otto for Operational Sustainability

With the Operational Sustainability Management application, you can use the skills to automate the collection of operational sustainability metric data from utility bill documents.

ServiceNow Otto for Operational Sustainability overview

The ServiceNow Otto for Operational Sustainability Management enables you to use various AI skills and agentic workflows focused on Operational Sustainability Management. ServiceNow Otto for Operational Sustainability Management is available based on entitlements.

ServiceNow Otto for Operational Sustainability benefits

The generative AI skill in the ServiceNow Otto for Operational Sustainability Management application offers the following benefits:

• Automation of operational sustainability data processes, reducing manual effort in collecting, validating, and reporting of data.
• Minimized human intervention in repetitive tasks, enabling operational sustainability teams to focus on strategic initiatives and compliance goals.
• Accelerated data processing and reporting, enabling faster turnaround for audits and disclosures.
• Scalable and future-ready framework, supporting integration of new operational sustainability skills and workflows for evolving regulatory requirements.

ServiceNow Otto for Operational Sustainability skills

The following generative AI skill and agentic workflows are available in ServiceNow Otto for Operational Sustainability:

Skill	Description	User
Document Intelligence for Utility Invoices	Streamlines data management by automating the extraction of utility bill data, including consumption, billing dates, amounts, and units of measurement, within the Operational Sustainability Workspace. For more information, refer to Document intelligence for utility invoices.	sn_esg_gen_ai.docintel_user

What to explore next

To learn more about configuring and using ServiceNow Otto for Operational Sustainability skills, see:

• Configure ServiceNow Otto for Operational Sustainability
• Using ServiceNow Otto for Operational Sustainability skills

• Document intelligence for utility invoices
  The AI-driven document intelligence for utility invoices feature is designed to automate metric data collection. It automates the metric data collection by extracting utility bill data, such as consumption, billing dates, and amounts, within the Operational Sustainability Workspace.
• Supporting information for ServiceNow Otto for Operational Sustainability
  Get a quick overview of the important information that is related to the ServiceNow Otto for Operational Sustainability application.
• Carbon calculations using AI agents
  Using AI agents, you can create calculated metric definition (CMD) records and formulas automatically for Scope 3 carbon emissions categories. The carbon calculations agentic workflow uses AI-powered document analysis and semantic matching to confirm accuracy, which helps reduce manual effort for ESG Management program managers.