Telecommunications, Media, and Technology (TMT)

The ServiceNow® Telecommunications, Media, and Technology (TMT) product suite brings together customer care, operations, order management, and partner ecosystems. Service providers can scale their business to capitalize on the fast-growing “everything-as-a-service" opportunity.

Customer Success Management Streamline, automate, and measure critical workflows across the enterprise.	Field Service Management for TelecommunicationsManage the field service workflow for the telecommunication industry customers.	Now Assist for Sales CRM for TelecommunicationsHelps customers to automate enrichment, fulfillment tasks, and move order.
Now Assist for Telecommunications, Media, and TechnologyHelps to summarize service problem cases, generate the case resolution notes, and summarize tests.	Proactive Service Experience Workflows Deliver end-to-end workflows to resolve network related incidents, and proactively notify impacted customers.	Sales Customer Relationship Management for TelecommunicationsCapture, manage, and fulfill customer and external service orders.
Service Exchange Help customers and providers connect and track service requests directly between their instances.	Strategic Portfolio Management for TelecommunicationsDefine and customize the tasks and requirements for your Fiber Rollout and 5G projects.	Telecommunications Network Inventory Build and monitor your physical, logical networks, and provisioned services.
Telecommunications Service Operations Management Proactively monitor the health of your networks and services to prevent downtime.

Additional resources

• Learn more about what's new and changed, see the Telecommunications, Media, and Technology release notes.
• Learn about Customer Service Management at Customer Service Management
• Log in to your ServiceNow® account and find additional information about implementing and deploying Telecommunications, Media, and Technology features at the Best Practices Library.
• Access real-time courses, self-paced training, and career resources at ServiceNow University.
• Find useful resources related to your role and explore general guidelines at ServiceNow Impact.
• Connect with Telecommunications, Media, and Technology users at the ServiceNow Community:
  • Telecommunications users.
  • Technology Providers.