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What's new in the Yokohama release for Technology Providers
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What's new in the Yokohama release for Technology Providers

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Discover the latest innovations with ServiceNow's Xanadu release for Tec...
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Discover the latest innovations with ServiceNow's Xanadu release for Tec...

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Now Assist Quick Start Guide
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Now Assist Quick Start Guide

Now Assist is the label given to experiences powered...

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Service Bridge: Magic Links - Enable and configure Magic Links

Magic links enable consumers to access resources shared by a provider without manual login by enabling seamless authentication from a consumer instance to a provider instance. This feature supports both per-user and single-user login modes and is par...

Article

Accessing and using Service Bridge Remote Task variables in an Advanced Transform script

The Service Bridge Remote Task Definition allows an admin to specify what fields are to be passed back and forth between a connected Provider and Consumer using a Remote Task. Transforms can be specified that will alter a field value and/or label ...

blog

Service Bridge and Child Accounts

Does Service Bridge support integration with child customer accounts that use a common ServiceNow instance? Example:Customer = BoxeoCustomer Child = Boxeo USCustomer Child = Boxeo CABoth Customers are using the same ServiceNow Instance = boxeo.serv...

Question

Live on ServiceNow: What's New in the Zurich release for Technology Providers

The Zurich release introduces powerful new capabilities for Tech Providers using ServiceNow. Join us to explore what’s new for TPSM customers and how these innovations can deliver value in your next upgrade. Our product experts will showcase key e...

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Service Bridge - Received error regarding Business Rule 'Transport Queue Inbound Monitor'

I work for an MSP and we are using Service Bridge for Providers.While doing Service Bridge incident integration unit testing with a consumer in our subprod instances, the consumer's Incident and remote task started posting this error message in the w...

Question

Customers creating cases using the Catalog use the CSM case type in a TPSM instance

Hi, In a TPSM implementation, when we expose the catalog to the Customer portal (CSM) and the customer raises cases using the catalog, they are getting created with the CSM case type and not the TPSM case type. Ideally, we would want it to use the ...

Question

Sync Catalog item variable set in Service Bridge at provider side

Hi, I have implemented service bridge in two of my instances. I have created a catalog item at provider side which have some simple variables and one variable set in which I again have around 15 variables listed. I have a Remote task definitions crea...

Question

Resolved! Service Bridge: Omit Additional Comments

Good day We have a requirement to omit the transmission of additional comments from the provider to the consumer instance. The reason is that the end user receives a notification on the consumer instance as a result, and the customer wants to preven...

Question

Foundation Data Synch and CMDB collaboration

I have been kicking the tyres of Foundation Data Synch (sn_fds) plug as part of August 2025 release of Service Bridge v2.2.2 (sn_sb), and I thought I would take you through the configuration process and try to sum it up in a diagram. Foundation dat...

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Service Bridge
TPSM

Installing and Configuring Service Bridge for Providers

This is the second in a series of Service Bridge articles. The first was Migrating from the Legacy Service Bridge Applications, and was aimed at helping current Service Bridge customers upgrade to the most recent version of Service Bridge. This arti...

blog

Technology Provider Service Management (TPSM) FAQs

This article will provide answers to frequently asked questions about Technology Provider Service Management (TPSM). If you have a question that is not answered, please post in the Technology Provider Forum. Getting Started What is Technology Pr...

Article

Remote Task- Work Notes Synchronization

Work Notes Synchronization for Remote Task is not supported Out Of The Box (OOTB) in Service Bridge. However there are situations where Providers want to be able to synchronize "Work Notes" in addition to the OOTB sync of "Additional Comments". Here ...

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CSA voucher expired

My CSA voucher expired.can you please activate that .I can take exam..

Question

Learnings Service Bridge & Domain Separation

Service Bridge natively doesn't support domain separation, not currently mentioned here. https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/administer/company-and-domain-separation/reference/domain-separated-apps.html Went about...

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Service Bridge
TPSM

Service Bridge RTD: How to create new records for multiple inbound fields

Hi all For retrieving and synchronizing synchronizing contacts / users from the consumer to the provider instance we created a Incident to Case RTD with all the needed user fields on the inbound configuration by dotwalking (without mapping them to a...