Service Operations Workspace for Telecommunications Network Inventory user interface

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Service Operations Workspace for Telecommunications Network Inventory user interface

    The Service Operations Workspace for Telecommunications Network Inventory provides a centralized interface designed for operators to efficiently prioritize and manage network inventory tasks. It integrates key operational insights including incidents, alerts, change requests, and asset status to help users maintain and optimize their telecommunications infrastructure.

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    Access the workspace via the Workspaces menu by selecting Service Operations Workspace. The interface adapts based on installed applications such as Telecommunications Service Management (TSM) and Telecommunications Service Operations Management (TSOM), tailoring available widgets and menu options.

    Landing Page

    The landing page offers a comprehensive overview of the datacenter’s operational status, featuring widgets that display critical incidents, alerts, open change requests, change tasks, and warranty statuses for network assets. Additionally, it shows datacenter power consumption, rack usage, and Power Usage Effectiveness (PUE), which measures energy efficiency.

    Widgets vary based on installed applications:

    • With TSOM: Critical incidents, critical alerts, critical change requests, warranty expired
    • With TSM: Critical incidents, critical change requests, critical tasks, warranty expired
    • Without TSOM and TSM: My open change requests, critical change requests, critical tasks, warranty expired

    Users can toggle between their own and their team's assignments, including incidents, alerts, and open change requests or tasks, depending on installed applications.

    Lists View

    The Lists view enables agents to access detailed lists of incidents, alerts, change tasks, and other telecommunications network inventory classes. This view supports analyzing and taking appropriate actions on network events and tasks.

    Note: The Service Operations Workspace Alert Management (snsowem) plugin is required to view Alerts in this menu.

    Network Visualization

    This view offers multiple ways to explore network infrastructure, including geographic site locations, datacenter floor plans, and network topology. It supports a visual understanding of the network’s physical and logical layout to aid in operational decisions.

    Inventory Management

    The Inventory management view provides a detailed examination of network inventory components, facilitating effective tracking and management of network assets.

    Design and Assign Your Network Service

    This function guides users through step-by-step processes to design network services and assign inventory resources. It helps ensure proper configuration and deployment of network services aligned with operational needs.

    Practical Benefits for ServiceNow Customers

    • Streamlines prioritization and handling of critical network incidents, alerts, and change requests.
    • Offers a holistic datacenter operational overview including power metrics and asset warranty statuses.
    • Customizable interface based on installed TSOM and TSM applications to fit specific operational requirements.
    • Supports detailed analysis and action through Lists view and network visualization to improve situational awareness.
    • Facilitates efficient service design and resource assignment to maintain network health and performance.

    Explore the Service Operations Workspace for Telecommunications Network Inventory interface to understand how an operator can prioritize network inventory tasks and offer solutions.

    Accessing Service Operations Workspace

    From the Workspaces menu, select Service Operations Workspace.

    Landing page

    The landing page in the Service Operations Workspace for Telecommunications Network Inventory provides an overview of the current operational landscape of your datacenter. The landing page includes the important items such as datacenter overview, list of your and your team's assignments including change requests, alerts, and incidents.

    Figure 1. Example of the landing page of Service Operations Workspace for Telecommunications Network Inventory
    Service Operations Workspace for TNI landing page view of the current status of your assignments.

    Widgets in the landing page might look different based on the Telecommunications Service Management (TSOM) and Telecommunications Service Operations Management (TSOM) applications you have installed.

    Table 1. Landing page widgets
    Widget type Widget and Description
    Important Items
    Critical incidents
    Total count of incidents that are critical.
    Critical alerts
    Total count of alerts that are critical.
    My open change requests
    Total count of open change requests.
    Critical change requests
    Total count of change requests that are critical.
    Critical tasks
    Total count of change tasks that are critical.
    Warranty expired
    Total count of network assets with expired warranties.
    Note:
    With TSOM is installed, the following widgets appear.
    • Critical incidents
    • Critical alerts
    • Critical change requests
    • Warranty expired
    With TSM is installed, the following widgets appear.
    • Critical incidents
    • Critical change requests
    • Critical tasks
    • Warranty expired
    Without TSOM and TSM are installed, the following widgets appear.
    • My open change requests
    • Critical change requests
    • Critical tasks
    • Warranty expired
    Data Center overview
    Power consumption
    Bar chart representation of total power supplied to datacenter.
    Rack Unit consumption
    Bar chart representation of rack usage of datacenter.
    Power usage effectiveness
    Bar chart representation of power usage of datacenter. Power Usage Effectiveness (PUE) is a measure of how efficiently a datacenter uses energy. It compares the total power used by the datacenter to the power used only by the equipment (like servers).
    Your work/Your team's work Select Your work to view your assignments, or select Your team's work to view your team's assignments.
    Incidents
    List of all incidents.
    Alerts
    List of all alerts.
    Open change requests
    List of all open network change requests.
    Open change tasks
    List of all open network change tasks.
    Note:
    With TSOM is installed, the following widgets appear.
    • Incidents
    • Alerts
    With TSM is installed, the following widgets appear.
    • Incidents
    • Open change requests
    Without TSOM and TSM are installed, the following widgets appear.
    • Open change requests
    • Open change tasks

    Lists

    From the Lists view, you can access most of the Telecommunications Network Inventory classes and functions. An agent can analyze the individual lists of incidents, alerts, change tasks, and so on, and take appropriate action. To learn more, see Lists view.

    To access the Lists view, select the list icon (List Icon.)

    Figure 2. List view tab
    List tab in Service Operations Workspace.
    The menus you see depend on the applications you have installed. If you install the TSOM and TSM, the Incidents and Alerts menu appears on the Lists view.
    Note:
    You must install Service Operations Workspace Alert Management (sn_sow_em)" plugin to view the Alerts in the List menu.

    To learn more about Telecommunications Network Inventory features, see Exploring Telecommunications Network Inventory.

    Network visualization

    The Network visualization view provides various options to explore the network infrastructure-related functions. You can use the Network visualization to view the geographical location of your network sites, the floor plan of a datacenter, and the topology of your network. To learn more, see Visualize your network infrastructure.

    To access the Network visualization page, select the blue hub icon (Blue Hub Icon.).

    Figure 3. Example of Network visualization page
    Network visualization page view.

    Inventory management

    Use the Inventory management view in the Service Operations Workspace to get a detailed view of your network inventory. To learn more, Management view.

    To open the Inventory management view, select the database search icon (Database Search Icon) on the side panel.

    Figure 4. Example of Inventory management view
    Inventory Management view of the current status of network assets.

    Design and Assign your network service

    The Design and Assign function provides step-by-step guidance for designing a network service. You can use the Design and Assign function to complete guided activities to design the network services and assign the network inventories. To learn more, see Design and assign your network services.

    To access the Network visualization page, select the network visualization icon (Design Assign Icon).

    Figure 5. Example of Design and Assign home page
    Design and Assign home page with list of change requests.