Model your workflow

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Model your workflow

    The Telecommunications Network Inventory application enables you to create detailed network inventory records to digitally model your network assets and their relationships. This digital representation helps you visualize both physical and logical network resources, optimize their usage, and reduce operational costs.

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    Key Features

    • Network Inventory Records Creation: You can create records manually via inventory forms accessible through the Inventory node in the Network Inventory Workspace List view. These forms allow you to define asset details and relationships.
    • Design and Assign Function: After setting up inventory models, templates, and relationships, you can use this function to define network design criteria, initiate change workflows, assign resources, and instantiate inventory records.
    • Resource Inventory Open API: This API allows you to create, retrieve, and delete network resources programmatically, facilitating integration with external systems for inventory management.
    • Inventory Models and Templates: Models define your network infrastructure’s assets, services, and relationships, while templates provide business rules for configuring these assets. Multiple configurations can be managed to suit your network design needs.

    Practical Use for ServiceNow Customers

    ServiceNow customers can leverage these capabilities to build precise digital models of their telecommunications networks, enabling better asset tracking and relationship mapping. The flexibility of manual creation, automated design workflows, and API integration supports diverse operational needs and facilitates efficient network management.

    Learn how to create a network inventory record in the Telecommunications Network Inventory application to store the details about your network assets. As you create the records, you can also define the relationship between each inventory record so that you can design a digital model of your network.

    Network inventory workflow overview

    By building an accurate digital representation of your network, you can view your physical and logical resources, improve how those resources are used, and reduce the operational costs of your network.

    You use a series of forms such as telco equipment and network interface, to create and maintain your network inventory records. You can access these forms in the Inventory node in the Network Inventory Workspace List view.

    Methods for creating a network inventory record

    You can create a network record by either of these two methods in the Telecommunications Network Inventory application:
    1. Create network inventory records manually by using inventory forms. With these forms, you can create and review the network inventory records and then define the relationships between them. You can access the inventory form in the Inventory node in the Network Inventory Workspace List view. To learn more, see Manually create and review your network asset instances.
    2. Create network inventory records by using the design and assign function. Before you start the design and assign function, you set up the inventory model, template, and model relationships for your design criteria. By using the design and assign function, you perform inventory tasks to set a network design criteria that initiate change workflows. With these workflows, you can assign inventory resources and instantiate your network inventory record. To learn more about design and assign function, see Design and assign.
    3. Create network inventory records by using the Resource Inventory Open API. The Resource Inventory Open API provides endpoints to create, retrieve, and delete resources in your network. If you’re integrated with an external system, you can get the inventory records by using the Resource Inventory Open API. To learn more about the functions that enable you to query and manipulate Network inventory templates inventory records, see Resource Inventory Open API.

    Inventory model and template

    Inventory models and templates provide a framework for creating network inventory records in the Telecommunications Network Inventory application. A network inventory model contains the assets, services, and the relationships that define the infrastructure of your telecommunications networks. A template contains the business guidance rules on how the network asset must be configured in a network.

    You can create the models, templates, and the relationships between them. You can have multiple configurations of the network inventory templates.​