Customized view is supposed to be shown but the default view is shown after clicking 'Next' button
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01-08-2025 05:30 PM - 編集済み 01-08-2025 09:01 PM
Hi everyone,
I've got a problem that after a user had filled in the necessary info and clicked the 'Next' button, he was redirected to another form. The form should be shown in a customized view but instead the defalut view is displayed.
The url is checked and the string after 'sysparm_view%3D' is exactly the name of the customized view. The spelling is also correct.
The process inside the button 'Next' is to pass data of the first form to the next form and to generate a URL of the next page which containes the table name, view name, value of several columns... and the action of redirection.
By the way, this issue only happened once. So reasons on the user's side, such as browser cache, different brower, etc. were also considered. The brower cache was cleared and the brower was changed but the problem was not solved.
Any idea would be greatly appreciated.
Thank you so much.