ServiceNow Community

Resolved! Dashboard - Cases and Incident table reports

Hi Everyone, I'm trying to load the dashboard on case and incident tables , but it showing loading visualization data for a long time.

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Not Allow Special Characters in the attachment type variable in the Service Catalog

Hi Team,Can we restrict special characters (% $ @ ( ) & < > ' ") in the attachment type variable?@Ankur Bawiskar

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2026 MVP Applications are open—we invite you to apply today!

Nomination forms are live for the 2026 ServiceNow MVP program. You may apply any day from Dec 1st - Dec 31st Apply now Earlier this year, we reached a new milestone—815K community members. Today, we are a community of 937K+ members worldwide. T...

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Add Digital Product Release as a Related List in the Demand and Project Records

Hello All,Can we DPR: Add Digital Product Release as a Related List in the Demand and Project RecordsIf yes, how ?

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Quick Start Guide for Discovery

This Quick Start Guide gives you all the information you need for successful implementation of the ServiceNow Discovery application, along with proven guidance, best practices, and links to key resources. Overview Here's an overview of the topics w...

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CMDB
Configuration Management Database (CMDB)
ServiceNow Discovery

Resolved! While inserting the link in the KB article the default option should be New Window

Hi All, I have requirement while inserting the link in KB article the default " Open link in " option should be "New Window", as mentioned in the screenshot.Anyone aware of this please let me know how to proceed.Thanks,

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Resolved! Buy Item (order_now) POST API only returns cart_id instead of request_id as per documentation

Hi everyone, I’m currently exploring the ServiceNow REST APIs for a project where we need to submit a catalog item in a single API call. Specifically, I am testing the following endpoint:POST /api/sn_sc/servicecatalog/items/{sys_id}/order_nowAccordin...

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E signature template mapping with the HR or document document

Hi Everyone, I just wanted to understand how e signature template is mapped to task.I can see we can give the task type as e signature an attach the e signature template but i the esignature templated we are not specifying any document template. How ...

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Retrieve values from variables in a RITM

Hi, I'm trying to retrieve all the variables from a RITM using a script include to send all the item's variables via email as soon as it's created (I'm creating it via script include because all requests should generate this email), but I can't get t...

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Resolved! GRC: role matrix

Hello community. GRC is one of the most complex applications I have encountered so far. Therefore I feel a little bit overwhelmed with the amount of possible roles and how to connect them to the GRC tasks, such as attestations or risk assessments. Fu...

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Article : ServiceNow Clone Made Easy – A Practical Step-by-Step Guide

Hello All,This is Shashank Jain. I have performed cloning for 3–4 different projects in my organization, and based on that experience, I decided to share an article to help others better understand the cloning process in ServiceNow. In this post, we ...

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Clone
Clone profile
Clone request
Cloning
Cloning Issue
Preservers and Exclusions

ServiceNow integration with Microsoft 365

I need to integrateServiceNow HR Service Delivery – Employee Service Center within Microsoft 365 (Teams and Outlook)Is there any documentation to proceed on it.I have already installed plugins "HR Service Delivery for Microsoft 365"(sn_now_teams_hr)...

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Resolved! CIS - Data Foundations (CMDB and CSDM)

Hi,I hold a CSA and CIS-ITSM certification, and I received an email regarding the CIS Data Foundations (CMDB and CSDM). It appears this is a new certification that must be completed. Can someone confirm if this is true? Also, if I go to now learning,...

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Do the Following Untill action in Flow Designer is not working as Expected

Hi Everyone,I have defined a Do the following until action in a flow where it runs until catalog task state is false. Inside the loop there is Wait for condition loop, catalog task state is false (with Timeout enabled for 24 hrs).So even if the Until...

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Resolved! How to make " Add attachments" mandatory and prevent from submission based on Variable selection

Dear Community, I need some suggestion to make " Add attachments" mandatory in catalog item and prevent from submission the catalog item form based on Yes/NO Type Variable selection. If Variable called "do_have_approval" is Yes then make the " Add a...

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