ServiceNow Community

New Field Content to be visible in Activity Stream frontend

Hello Everyone! I have created a string field called Cancel Reason. Anything that is entered in this field should appear in the ticket frontend, which is typically how our comments and close notes function in the Activity Stream of the front-end tick...

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Project workspace - View rules Not working

Hello, I'm trying to implement View role on Project workspace but with no luck

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GlideURL question

Hello all, Good day!!.On a catalog item, there is a select-box, and when I select Access request, it should navigate me to new access request form.I can achieve this by creating a system property and use that in client script from script include.But ...

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Modal field not loading the values from a reference field

I have created a UI Page that opens a modal when a UI Action is clicked. The modal allows the user to select a name from a list of records from a reference field. I am not able to get the dropdown to load. It only says --Loading Entities--. I am chec...

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How to make a field mandatory and apply ui policy in status report

I have a requirement to create a new field in status report in project workspace and field should appear if health is yellow or red.. how to acheive

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Platform Analytics

We are working through the upgrade for Zurich and are working through dashboard changes in platform analytics and I am wondering if others who are not licensed for performance analytics are looking at the migration and if they are seeing areas where ...

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Best Practices for Managing Roles and Groups in ServiceNow WSD with Limited Licenses

Hello everyone, I'm currently working on optimizing our use of ServiceNow Workplace Service Delivery (WSD) with a limited number of licenses (150). I want to ensure that we efficiently manage roles and assign them to groups to make the most of our av...

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Unable to create app in App Engine Studio – Scope name error

Hi Community,I’m new to ServiceNow and working on my Personal Developer Instance (Zurich release).Whenever I try to create my first app in App Engine Studio, I get this error:“Unable to create this application. Go back to the create app experience an...

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Next steps after CSA exam?

I would love to know what paths people are taking after the CSA exam from a noncoding perspective. I want to go about it structurally. I am not entirely new to ServiceNow and have worked in a techno functional role before. Which certifications or ski...

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Why do app names differ when changing languages in Microsoft Teams?

Why do app names differ when changing languages in Microsoft Teams?Which is the older version?JP↓ EN↓

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Virtual Agent

Building a chat interface in ServiceNow using ServiceNow AI (RAG & Vector Search)

Hello Community,I am exploring a requirement to create a chat-style interface in ServiceNow.The scenario is:For a given record, a user will upload a document into ServiceNow.The AI should respond only from the contents of that document when a user as...

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How to hide specific quick link on now mobile

Hello Everyone, I'm trying to hide two specific quick links on Now Mobile app which are created under taxonomy topic. I can see user criteria can restrict, but in my instance there is no additional role for Mobile and portal for End users. Is there ...

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Upcoming Upgrade from Xanadu Patch 9b to Zurich Patch 1 – Plugin & Feature Review

Hello All,We are planning to upgrade our instances (Dev, UAT, and Prod) from Xanadu Patch 9b to Zurich Patch 1.As part of the upgrade preparation, we are reviewing the currently installed plugins and applications. According to the Zurich release note...

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Architect

Is Business Relationship Manager roles usually taken by Product Owner of Business analyst

Hi Community,According to the SN definition in demand management process, BRM is defined as "The Business Relationship Manager is responsible for maintaining a positive relationship with customers, identifying customer needs and ensuring that the ser...

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Any API is available to get ACL/Role assigned to AI Agents

In the recent zurich release ServiceNow introduced new feature with which we can directly assign roles to Agents (Define who can access the AI Agent) through ServiceNow UITo get those assigned roles/ACL do we have any API available ??And is it possib...

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