ServiceNow Community

Issue with ORCA–ServiceNow Integration Creating Incident and Problem Tickets

Hi All, We have integrated ORCA with ServiceNow. For specific categories, instead of creating an Incident, we want the integration to create a Problem ticket.To achieve this, we configured a Business Rule. However, it is not working as expected. Curr...

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Incident Management

in flow approval related issue

In this flow, after the approval is rejected, the RITM correctly moves back to Work in Progress. However, when it is sent again for approval, and the approver approves it, the RITM state does not change to Closed Complete as expected.

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ServiceNow CMDB Fundamentals course and its associated certifications exam

Hi all, On what release, the the current ServiceNow CMDB Fundamentals course and its associated certifications exam are primarily based on? BRMahmoud

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How to join a ServiceNow community?

Hi , Can anyone guide to me to join a community here ? as I am new and non technical so I would like to join a community where I can discuss and learn for my CSA certification programs. Any one please suggest me the community names or links to join t...

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BLOG : URL Field Type in ServiceNow – Why the Link Must Start with http:// or https://

What Is a URL Field Type?A URL field type in ServiceNow is used to store website links and makes them clickable on forms and lists. Common ProblemSometimes, when users click a URL, it opens inside the ServiceNow instance instead of opening the extern...

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Currently Preparing for the CAD Looking for Practice Questions & Mock Tests

Hey everyone! I’m currently preparing for the ServiceNow Certified Application Developer (CAD) exam and have completed most of the learning material and hands-on practice. At this stage, I’m specifically looking for quality practice questions and mo...

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CIS-ITSM Exam

What is recommended to do if you incorrectly classify an emergency change as a normal change during the creation and scope stage of the change? Cancel and recreate the change as an Emergency change Tick the CAB approval required checkbox Create an em...

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Change Management

Playbook - Configure Action to Link to Destination

Hi all, I am trying to create a new Client action to redirect from the playbook to a new page in the workspace to create a record. But when pressing the button, it does not seem to react to anything. I have a feeling I am missing something, but I can...

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BLOG : How to Open a Link with Dynamic Parameters in a New tab by clicking on Button

OverviewIn ServiceNow, it’s common to integrate with external tools such as monitoring dashboards, reporting platforms, or automation systems. A frequent requirement is to open these tools directly from a record, passing contextual data like Incident...

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Override application menu

When configuring a module, what does the Override application menu rolesconfiguration option do?A.Users with the module role but without access to the application menu access themoduleB.Self-Service users can access the module even though they do not...

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How to log request body in SOAP outbound message?

Hello,I am trying to log request body in SOAP message for troubleshooting.However the request body get truncated in HTTP logs, its not useful. Also all parameters are set using setStringParameter() method.Is it possible to get request body or log som...

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Scheduled script execution

Which objects can you use in a Scheduled Script Execution (Scheduled Job)script?A.GlideRecord and currentB.GlideUser and GlideRecordC.GlideSystem and GlideRecordD.GlideSystem and current

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How to Hide Particular Activity Set if logged in user is the manager of the subject Person

Hello @community I would like to hide an activity set from journey details page when loggedin user is the manager of the LE case.I am aware of the checkboxes what we have on the activity configuration for display for opened for and display for subjec...

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Quick & Crisp : MCP , A2A and AI Agent

Hi All Organizations adopting GenAI are increasingly seeking conversational experiences, intelligent automation, and multi‑agent interoperability within their digital ecosystems. ServiceNow now enables this through capabilities such as AI Agent trigg...

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How to fix deleted record.

Hi All,Kindly help me on below issue. var gr = new GlideRecord("sys_history_line"); gr.addEncodedQuery("set=306b22cf93e676501a1bf6fa3d03d628^sys_idSTARTSWITH057ba2cf93e676501a1bf6fa3d03d656"); gr.query(); if (gr.next()) { gr.deleteRecord(); } I ...

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