How to stop Assigned to field auto populating on HR case

[Souvick A]

Hi

I am working on HRSD module. I have a requirement to stop auto populating 'Assigned To' field on HR case and subsequently HR tasks. 

Currently HR cases are created with both Assignment group and Assigned to task. Need to leave the assigned to field blank for manual fill up.

Need some urgent guidance on this.

Regards

Souvick 

[Mark Roethof · Accepted solution]

Hi there,

Have you checked the HR Service, and if "Skip auto assign" is added? If not, add it 🙂

Case Optiions > Skip Auto Assign

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Souvick A]

Thank you Mark for your help.

I have one more query regarding this as I want to know how can I achieve below requirement:

> When HR case is assigned automatically the HR task is assigned and if the assignee changes then the same reflect on the task.

Regards

Souvick