ServiceNow Community

SLA Trouble

The SLA for incidents is not triggered when the start condition is met. This occurs after upgrading to the Zurich version

Question

Global Search not able to find the records in Workspace

Hi team , how to fix this global search issue can anyone please tell , The issue is when i am searching this above record in workspace its throwing the below error.

Question

Resolved! Qualys Vulnerability Import - Job exceeded processing time and was forced to complete status

Qualys host detection daily job completing with Substate status Failed. For past couple of days our daily host detection job is not able to ingest all of Qualys data into Snow Vulnerability Response module. Qualys Import Source Substate failed comes ...

Question
Vulnerability Response

How to investigate emails sent by Flow Designer

Regarding the email, if it is sent from the "Send Email" action in Flow Designer, is there any way to determine which flow and what action it is? The header of the mailbox contains the Sys ID of the executed flow, so we can see from which flow it was...

Question

Total on hold duration and support group who placed on hold for that create new metric definition

Hi Team,I have the scenario:I want to create new metrics definition for to calculate total on hold duration and the support group who placed on hold and how much time that support groups placed on hold. I have created the new metrics definition, but ...

Question

Client script getOptions() issue (field choices not resetting when changing onChange field)

I have create an onChange client script on 'type' field with the logic to display choices in choice field 'suspension_reason'. function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { ret...

Question

Optimizing ServiceNow Catalog Widgets for Large Data (Roles/Entitlements)

Hi all,I’m building a custom catalog widget to select Roles and Entitlements from an external system (SailPoint) with over 100k records. I need guidance on: Efficient client-side rendering for multi-select lists. Using pagination, lazy loading, or se...

Question

Custom Column Layout in ServiceNow Page Designer

Hi all,Is it possible to create a custom column layout in Page Designer, like 5-2-5, instead of the standard options? Any guidance on how to achieve this would be great.

Question

Need Help Understanding SailPoint Integration Widgets in ServiceNow

Hi everyone,Is anyone currently working on the SailPoint integration with ServiceNow? I need some help understanding how the widgets work for Entitlements, Roles, and Access Profile management. I’d like to know: Are there any out-of-the-box widgets a...

Question

Previous Versions of KB articles got updated via trasnform map

We had a requiremnt for updating arount 2000 KB artciles approver and Valid to date we have created a transform map and set the number field as colease and run the transform map but for records the older versions got updated we want to revert those a...

Question

Resolved! External Content Connector - SharePoint - Where are index documents stored?

Hello, I am setting up the SharePoint External Content Connector. I have ran a full document crawl and a user mapping crawl. Both have completed and have found various documents. 151 of those documents have been indexed. My problem is creating the i...

Question

Help with Configuring OAuth for Cisco Webex Integration in ServiceNow

Hi everyone, I’m working on integrating Cisco Webex with ServiceNow using the Notify Webex Connector. I’ve set up the plugin and created OAuth credentials with a service account in our test environment. However, I’d like some guidance on best practic...

Question

Need recommended process for mid server removal in the client instance

I need to document a process where prerequisites and best practices need to be put in the document for the mid server decommission or removal. Anyone can assist with all the things that we need to consider here

Question

SolarWinds and ServiceNow Bidirectional

Hello Experts, I have Integrated SolarWinds with Event Management.Now SolarWinds also wants to see the Incident created in the ServiceNow, on their console. But the Bidirectional on the connector is not working. Kindly suggest. Thanks & RegardsMirza ...

Question

Retrieve Merged CI data in ServiceNow CMDB

Hi Team,I have merged two CIs and the relationship data didn't get copied to the primary CI from merged CI. Is there a way we can retrieve that merged CI to get the lost relationship data?Thank youUttam Sai

Question