incident aging report for 15-60, 60-120 and 120+ days

HI Team, i used below filter for  15-60, 60-120 and 120+ daysactive=true^state!=6^sys_created_onRELATIVELT@dayofweek@ago@14 with above filter count is 6589and for  15-60active=true^sys_created_onRELATIVELT@dayofweek@ago@14^state!=6^sys_created_onRELA...

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Dynamic form view Creation

hello team, Im looking for the feasibility for creation of dynamic form view.eg., if any record is created in table A, new form view should be created for incident table with all the fields available. this should be robust such as in future if any ne...

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need to change rich text label value on change of script

Hi There,i have a rich text field and it should populate only when variable erg is selected.also that rich text should have the selected erg value in it and then populate but its working. i have tried on change client scripts but the result is nill. ...

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UI Policies- Incident table- unable to remove mandatory label

In the incident table- I have disabled all the UI policies, and yet the caller ID and short description are both still showing as mandatory. Any tips on how to fix this? 

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Reports

Hi All,I have a requirement where the user has already provided me with a report built on the Catalog Task SLA (sc_task_sla) table.The existing report is a Time Series Column chart.It shows the daily Closed SCTASK count for the current month (X-axis ...

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looking for topics must known for 4 year experienced in ServiceNow, plus there use cases.

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Putting '?' icon next to the felid

Hey guys I need a help with a customization in the SIR form. I have some fields in the form and the client want to put some hints and a interrogation icon next to the field "?". I managed to put the hint in the label configuration in the field but I ...

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Restricted caller Access access error when setting up salesforce integration

I have setup the Salesforce Market cloud integration to fetch the user subscription data as per documentation but I am able to see restricted caller access privilage error as below

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Remove Popup Triggered by Fix Button in Problem Management (Service Operations Workspace)

Hi Everyone, I’m working on some configurations in Problem Management. One of the requirements is to remove the popup that appears in the Service Operations Workspace when clicking the Fix button on the problem form (related to fix notes and cause no...

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Parent RITM should get closed as soon as the Child RITM's are created

Hi All My requirement is when a catalog is submitted, multiple child RITM's to be created but the Parent RITM should get closed as soon as the Child RITM's are created. How can i achieve it?

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RegEX to validate multiple IP Range and multiple IP Subnets

Hi all, Can someone please help me with Regex to validate multiple IP ranges and IP Subnets.Example : IP range --> 10.0.0.10-10.0.0.100,10.0.0.10-10.0.0.100IP subnet --> 10.0.0.10/32,10.0.0.10/32TIA!!

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Current CSA exam is on which version (Zurich, Yokohama, Xanadu)?

As per now, there is only ServiceNow Administration Fundamentals (Xanadu) is available in ServiceNow University.  And I am going to have my exam tomorrow.  I found that some practice mock exam questions covered which do not mentioned in the SNAF (Xan...

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How to add sort button(a-z and z-a) to the updated column in My Request widget portal

Introduce a sorting option (e.g., dropdown or clickable column header) that allows users to sort the list by Updated Date.Sorting should be available in both ascending and descending order.

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how can we automate the connection alias setup in REST Step of flow designer for different envirnmt.

how can we automate the connection/credential alias setup in REST Step of flow designer for different environments so that it will auto update as per the instance i.e. dev, test & prod .it will be useful in case of code migration from one instance to...

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