What is an SLA in ServiceNow? (A Beginner’s Guide to Agreements)

One of the most frequent hurdles for people new to ServiceNow involves understanding the various types of time-based commitments. If you have an IT service management background, you probably know the term, but seeing how the platform handles it can ...

• Article
• Service Level Management

How to use Region/Country attribute in Interactive Filter for dashboard?

Hello All, I'm currently using the Location ID/Name as the reference field in an interactive filter(Dashboard) that is built on the cmn_location table. I would like to use the Region/Country attributes from the cmn_location table as reference fields ...

• Question

How to close/resolve an incident using an inbound email

Hello Team,Has anybody achieved closing/resolving an incident from inbound email which is separate and dont have a common link to the 1st email.The system generate an initial email for an alert then generate anohter separate email for alert clearance...

• Question

How to get the variable values in flow designer

Hi Team, I have a flow designer, Once I submit the item, Ritm and sc_tasks are creating. Now in sc_task short description I want to add one of the variable value in it.  I have added above one in my flow designer Action, this is coming in below way B...

• Question

Messaging Integrations in CSM Omnichannel

Messaging in ServiceNow CSM An overview of messaging channels in ServiceNow, such as WhatsApp, and how they support conversational customer engagement. Overview   ServiceNow provides robust messaging integrations that enable organizations to eng...

• Article

How to call 'stored procedure'(of an SQL database), from ServiceNow script include?

How to call 'stored procedure'(of an SQL database), from ServiceNow script include?

• Question
• Integrations
• Scripting and Coding

Unifying Date Filters for Table-based Data Visualizations and PA Indicators in UI Builder

 Hi everyone,I am currently migrating a dashboard from Platform Analytics to UI Builder (Next Experience) for a Project Management (SPM) use case. I’ve encountered a challenge regarding Date Filters and I'm looking for the best architectural approach...

• Question

ServiceNow Localization and Language Translation

ServiceNow Localization and Language TranslationThis article explains how translations work in ServiceNow, the plugins required, key translation tables, debugging techniques, and implementation approach.Plugins Required for TranslationsTo enable tran...

• Question

How to change the font-size of record list on ui builder

i want to change the font size of record list cells current default font-size is 16 px.i have tried adding css class and rules but it is not working  

• Question

How to add UI Action in workspace list view

Hi Team, We have created a custom UI Action on the case table, the UI Action available on the case form, when we click on that case, it needs to be cancelled automatically without filling mandatory fields. It is working fine in both native and worksp...

• Question

How to remove watermark from sent and received emails

Hi,  I want to remove the watermark from both sent and received emails. I found this property "glide.email.watermark.visible" I have changed the value to false. I know this property will only work when email notifications are sent.   When ServiceNow ...

• Question

How to remove right side panel in SOW

Hi Team,  I want to remove right side panel in SOW How to remove this?

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Create Request UI Action in workspace

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ServiceNow Platform Implementation On Demand (Course) / SNPI - Agile Planning - Failed

Followed all the steps provided but its still showing as failed. Giving error as Did you create the SNPI Stories Backlog? MID SERVER RDP URLnowlearning-nlinst03583009-2tqxw-mid-0001.lab.service-now.com/

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