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How to map checkbox variables from a Record Producer to an Incident record?

Hi Community,I have a Record Producer that contains multiple checkbox variables.When the Record Producer is submitted, an Incident record is created.I want to understand how checkbox selections from the Record Producer can be mapped to the Incident r...

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In ESC Portal under my active items widget, Requests are showing as 9+ but I need to exact account

Hi Team, In ESC Portal under my active items widget, Requests are showing as 9+ but I need to exact account I saw there is script include "ActivityConfigurationUtilSNC".

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Correctly add a custom section to Service Operations Workspace

I wanted to add a custom section to Service Operations Workspace. I changed the form view to SOW, so the section is now visible in the workspace, but all related logic from UI Policies and Client Scripts no longer works.What is the correct workaround...

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Service Operations Workspace

Error Message: Invalid Insert

I am trying to create a formula indicator, using two indicators, when i try to save i am getting the error message: invalid insert. What could be the issue

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Issue in validating task: for Micro-Certification - Welcome to ServiceNow (Xanadu) instance.

I am performing 'Micro-Certification - Welcome to ServiceNow (Xanadu)' certification and while validating task on my instance, always getting failed. The steps are very simple but unable to figure out.Task: Personalize Your Instance - FailedCan anyb...

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Footer to stick in ESC

Hi All, I'm looking for assistance with getting the footer to stick on the ESC homepage. Has anyone had experience with this? The footer currently disappears when I scroll and I want it to stick so that it does not move when I scroll up and down.

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HR template

Hello,Can someone explain to us , in an HR templae : what does mean :Due date calculation = 1 hourwhen to send = 5interval = 2Thanks,

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One or more Security Migration Jobs have failed in your instance. Please review KB1700704

We just upgraded to Zurich and started getting this error message (in subject). Migrations occurred in 2023 prior to Vancouver - CLE Migration all green. Why is this error occurring only now?

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Custom Workspace UI Action – Export Only Visible Form Fields to Excel

Hi Team,I have a requirement in a Custom Workspace where I created a UI Action button (Export to Excel) on a form.Requirement:When the user clicks the Export Excel UI Action from Workspace:The Excel file should contain only the fields that are curren...

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Booking window based on calendar week instead of booking date – is this possible?

Hi All,We are using Workplace Service Delivery (Desk Booking) and have a requirement around booking windows.I want to allow desk bookings up to 3 weeks in advance, but the calculation should be based on the calendar week, not the exact booking date.E...

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Resolved! Viewing Vulnerable Item related exception questionnaire

When a Remediator requests an exception for a Vulnerable Item, we can force the Remediator to complete a questionnaire.In such a scenario, how and where can I view a Vulnerable Item's related questionnaire please?

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Resolved! Catalog UI Policy Struggle - Say Goodbye to Complex UI Policies

Have you ever found yourself with a catalog item that has so many variables you have to expand your list to view to see them all? Some may argue that if your catalog item has too many variables you probably need to create a few catalog items but the ...

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Reassigning workflows from one team to another (need to find the flows)

I am trying to set up a search using the background scripts to try and find the names of the workflows which are assigning records directly to certain groups we are looking to retire/reassign. I am struggling to find the table name.I have found a flo...

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Resolved! In ESC my task widget when rejecting approval puts comment on RITM instead of Approval record

In the ServiceNow Employee Self-Service (ESS) My Task widget, when an approval is rejected, the entered comment is added to the RITM record instead of the Approval record

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Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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