ServiceNow Community

How to Retroactively Install Demo Data on the ITSM Guided Setup Plugin?

Hi all! I am brand new to ServiceNow, I am taking a comprehensive Bootcamp to learn it, and I am on day 3! We are currently going through the ITSM guided setup as an assignment/real-life application practice. My issue: when I created my Servicenow ac...

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Cost Management (ITSM)

Time-Limited Admin / Impersonation Access via Catalog Item + Flow Designer.

Business requirement Grant Admin / Impersonation role to a user for a fixed 2-hour window when requested; role must be automatically revoked at the end of the window. Step 1: Create the Catalog Item — “Request Time-Limited Role Access” I started by c...

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Clicking the edit pencil icon on the Multi-Row Variable Set does not open the expected MRVS form

Clicking the edit pencil icon on the Multi-Row Variable Set does not open the expected MRVS form. Shown is above screenshots on cancel and save button appearing but not multirow variable set variable. Please help me how to solve it.

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FSM dispatcher workspace add icons on task

i need in the dispatcher workspace i need to add the icons on the task on calendar based on some field values for exemple if i have the priority 1 i will add on the botoom of the task a icons like the lock that is in the image

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Grand Rapids SNUG for 2025

Is there going to be a 2025 SNUG for Grand Rapids? I know there was an ask to solidify a location.

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Looking for part time / casual opportunities.

Hi All Just putting it out there in case anyone needs a temporary resource for part time / limited hours or backfill. I work full time as a ServiceNow administrator / developer for a medium sized corporation, and i am looking to take on some addition...

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Contract Jobs

Form screen does not recognize field value changes in client script as record updates.

Form screen does not recognize field value changes in client script as record updates.I defined a ClientScript to change the items on the incident screen in accordancewith changes to other items.(onchange script)Unfortunately, the screen does not see...

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Hide the tooltips displayed in the fields shown in Dotwalk

Dear Experts,The fields displayed in DotWalk show tooltips OOTB.We are not using the hint feature.Is there a way to hide these tooltips?Thank you in advance.

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We have a huge number of catalog items which are Non-conversational. What options do we have ?

We have a huge number of catalog items which are Non-conversational, (90% of them) Questions:1 - What is the consequence of having such huge number of non-conversational items2 - What is alternative to better leverage 'Conversational experience' give...

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How can we import a project’s WBS from Excel into SPM?

Hi everyone,Adding project tasks one by one takes a lot of time for our users.We do have templates, but we want to bring a project in from Excel to SPM.How can we import a project task list (WBS) from Excel into SPM?Please share the steps. Thank you!

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Project Portfolio Management

CMDB Data Manager Policies Not Showing in CMDB Workspace of Test Instance After Update Set Migration

CMDB Data Manager Policies Not Showing in CMDB Workspace of Test Instance After Update Set MigrationProblem Statement: I recently created several CMDB Data Manager policies in our Dev instance using the CMDB Workspace. These policies were then moved ...

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Resolved! Scoped Table display true is not working for a field

HI I have created a table in CSM Scope there is a Year field in that which is a string now when I am setting the display as true for this Year field it does not display any records for the end users but for admin users records are visible. I am using...

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Inbound action script help for stripping only computer name

Hello I need to create an Incident when an Email from xyz is being sent to servicenow , but email might have some computer names which I need to only get those names and set it in Description of Incident , Below is the email which we will get and we ...

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GlideappLiveFeedUIAction is not allowed in scoped application!

Hello, On Madrid - i have an application scope - and when i add "Follow on Live Feed" by: 1. Creating a new entry under System Definition-> UI Actions with Name as "Follow on Live Feed" for the required table and scope 2. Creating a system property ...

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Live Feed

Can we use 'Priority' instead of 'Severity' on Security Incident Response Form/Process - any issues?

Can we use 'Priority' instead of 'Severity' on Security Incident Response Form/Process - any issues? Dear Community Colleagues, Can you foresee any issues, if we are to use 'Priority' instead of 'Severity' in the Security Incident Response Form and r...

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