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Populate Manager variable based on selection of User variable

I'm working on a catalog item that has two variables1. User -> Reference to sys_user table2. Manager -> Select Box The requirement is when a user is selected then Managers select Box should be populated with the Manager(s) of that user.Some Users may...

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How to implement ETL (Robust Transformation)

Hi all,\ I am stucked on a scenerio where,I have created a scripted rest api for nexthink integration (nexthink team will be sending data to servicenow instance also prepared staging table and logic for transformation also have used IRE api). I have ...

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Does a report exist that will show me the percentage of use for an assigned role?

Does a report exist that will show me the percentage of use for an assigned role? For example, my CIO needs to see a report that will show how often a role is used by the individual it is assigned to. Is there a report that does that?

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About CI relationship type

HiI'm going to create a CI map by manually registering it in the CI table and CI relationship table without using Discovery or ServiceMapping.To create a CI relationship, I think I need to set the CI relationship type (cmdb_rel_type), but I don't kno...

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Resolved! How to add button to workspace

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Regarding form submission

Hi everyone,I’m facing an issue with a custom form. As soon as I attach a file to the attachment field, the form submits immediately without showing the Submit option. Instead, I only see the Update option.Has anyone happened to encounter this before...

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Resolved! 変数セットが変化したときにスクリプトを走らせる方法

こんにちは。現在、カタログに変数セットを配置してカタログを作成しておりますが、その変数セットで動きがあったとき（追加されたり・削除されたり・変更されたとき）にスクリプトを走らせたいです。どのような方法で実装可能でしょうか。

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Remove options from a record producer variable in native view

Hi All, I have an incident record producer. There is a variable of select box type named as rp_subcategory. The choices in this fields gets populated based on 2 other fields - u_entity and u_department . While submitting it on the portal it works onc...

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Knowledge Sources to Go

Motivation When I started my ServiceNow journey, I was overwhelmed by the vast amount of information about that ecosystem, and therefore I had no idea where to start. It took several months to crawl through all the websites, online courses, vide...

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Eventhough credential is working for Network device but getting active but couldn't classify

Hi allI am facing error during discovery of one of network device for my client.When testing the credential for that ip credential is showing working. Now when I run the discovery against that IP i am getting the below error Please suggest me the s...

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Is procurement_user/manager roles in servicenow are Paid or free under SAM Pro/HAM Pro

Hi, As we know Procurement model under SAM Pro/HAM Pro, if somebody outside SAM/HAM wants to work on Source request catalog task, giving them procurement_user role charges customer for SAM/HAM license or will it be charged as different license? Thank...

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setting a default HR service

I'm looking to set a default HR service when a new case is created via agent workspace.didnt find a way to do it in "case creation configuration"any one has tried something similar ?

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How to deactivate the OOB playbook

Hi Team , can any one please help me , how to deactive the play book I want to deactivte this how to do that @Ankur Bawiskar please help me here , our client doesn't require thsi s

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AI tools in CSDM/CMDB

Hi,Interested to understand where people are putting Ai tools like Microsoft Co-Pilot in their CMDB? We are beginning our journey with expanding our CMDB using CSDM modelling, but not sure where Microsoft Co-Pilot fits.Any suggestions are appreciated...

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Auto Populate user's email on catalog item field

I’m creating a Service Catalog item and I have a variable to capture the requester’s email. How can I automatically populate this variable with the logged-in user’s email when the form loads?

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