ServiceNow Community

Tenable - How can I map info from Tenable.io to a newly created field on the Vulnerability Item

The Tenable.io integration is creating and updating Vulnerability Items no problem However we created new String field on the Vulnerability Item form and we want to map some data from the Tenable.io Vulnerability item Data source so when the VITs get...

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Security Operations
Vulnerability Response

MCP: The Protocol Powering Agentic AI

A practical guide for ServiceNow professionals who want to understand what MCP is, why it matters, and how to build with it today By Vyoma Gajjar | Senior Principal AI Architect, CEG Autonomous Implementations CoE Start here if you have no idea what...

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How to create a dashboard report for tickets being sent back to Service Desk

New to creating reports, but I'm wanting to create a report with a visualization that will show how many tickets are being returned to our service desk due to incorrect routing. For example: A service desk agent creates a ticket for a user and sends ...

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Performance Analytics
Reporting
Yokohama

How to show outage in the related list on incident if only CI have outages entries .

Could you please suggest how to achieve the below requirement: How to show outage in the related list on incident if only CI have outages entries .

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To make topics searchable in ESC portal search bar

We have requirement where we need to make topics searchable in esc portal search bar. With few documents and community post . i have achieved and topics are opening but in backend record view . We need to open instead in esc portal itself.If someone ...

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Resolved! Configuration Compliance:Can not manually close test results and False positive button not available

Hi, We have recently implemented Configuration Compliance using Wiz scanner on our instance and have below questions:1. Noticed that all the fields except assignment group and assigned to on test results record are greyed out which is the OOB setup. ...

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Amount of Templates that can be created

Hi! In ITSM, is there a maximum amount of templates an operator can create?Thanks!

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Change default selection layout on planning page to Grid

Is there any way to stop enforcing the default to All the Planning page layout? Our users want to retain the choice they've made for their user sessions across projects, or if that's not an option change the default to Grid instead of All

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How to Set Up Calendar Invites free for Outlook Using ServiceNow

From Servicenow if we scheduled notifications to users as calendar meeting invites currently the status is setting as Tentative in outlook calendar. How to set up this calendar invite to be set as free when the meeting invite is scheduled from servic...

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Parallel Approvals in Flow Designer

Parallel approvals have been a very common thing in the world of workflows. Today, if you try to configure the same in a flow designer, you might face a lot of issues in setting it up within a flow. Yes, You are hearing it right! Parallel approval...

Article
Developer

Catalog item - MRVS

Hello,In my PDI (Zurich) I was able to create a catalog item with a Multi -Row Variable Set (MRVS) - to add additonal user who may also need this item.Giving me the following informationUser (reference)Email - bot walk to User question (auto -populat...

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Does anyone have conference credits they aren't going to use?

I know it's an odd request but I also know that sometimes, although companies have credits to offset the cost of the conference, they may not have the budget to send enough people to use all the available credits. I am not sure it's even possible to ...

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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Weird problem w/ filter & list in Platform Analytics dashboard

Hello, everyone.I'm dealing with a very strange and unexpected problem: In a Platform Analytics dashboard, I created a bar chart for the "sc_req_items" table, and then duplicated the bar chart and converted it into a list in order to keep the conditi...

Question

Agentic Architecture Maps — A Practitioner's Guide to Sense, Decide, Act, Govern

Download link below As ServiceNow's agentic narrative matures at the corporate level, I found that some customer conversations kept stalling at the same point: one level below the executive pitch, there was no structured visual that showed how the ...

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Architect