We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

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What`s New Popular Posts More The latest in Community Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist How to hide UI action button on change of field value workspace How to hide a ui actio... Read More George_1 Specialist Form Section Is it possible to unLink a form section from a view in incident table, without deleting the record from ... Read More George_1 Specialist Resolve button popup In native ui and SOW I am getting the popup but not in CSM workspace.  Read More Its_Azar Specialist The End of NowLLM : Closing an In-House Era ServiceNow is ending the default use of its in-house large language model, Now LLM,... Read More pratikjagtap Specialist ServiceNow–Salesforce Bi-directional Integration Hi Team,Please find the attached ServiceNow–Salesforce... Read More George_1 Specialist Hide fields in Incident Form Section Workspace I have the same field placed in two different sections on an Incident form. Both oc... Read More George_1 Specialist AI Search in Service Portal - "Open Link in New Tab" Opens about:blank#blocked for Catalog Items I have the same field placed in two different sections on an Incident form. Both oc... Read More George_1 Specialist Incident Resolution Workspace When I click the "Resolve" UI Action, it opens the resolution dialog in both Native... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Empower Distributed Teams with Service Reliability Management Hosted by ServiceNow 22 Jul, 2026 09:00 AM PDT Event Details Online ServiceNow Exchange: Platform Analytics Academy - Ask the Experts Hosted by ServiceNow 22 Jul, 2026 09:00 AM PDT Event Details Online Federal Tech Talk: From Chaos to Control: Building Your Federal Portfolio Strategy with SPM Hosted by Mayleen Fitzcha 22 Jul, 2026 10:00 AM PDT Event Details Online EAM Workshop: July 23 Hosted by WhitleyT 23 Jul, 2026 06:00 AM PDT Event Details Online ServiceNow Exchange: Process Mining Office Hours Hosted by ServiceNow 23 Jul, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Platform Academy - Knowledge Center Back to Basics Hosted by Abigail Lavadia 23 Jul, 2026 09:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Create user ATF step Error

FAILURE: Could not add user to group 'ABC_XXXX' while creating user with id '2e2a8a2c3b528710d078368c24e45aed'Group is active and Impersonate user checked   

  • Question

CSDM 5 Finally!!! Get the CSDM 5 White Paper HERE

How do you measure 4 years since CSDM 4? Two million, one hundred two thousand, four hundred minutes Two million, one hundred two thousand, four hundred CSDM guidance so dear   It has been a long time coming for CSDM 5. We have laughed together, we h...

  • Article

How to control the application menu

I want to hide unnecessary application menus from users.I understand the mechanism of controlling visibility by assigning roles to application menus.However, adjusting the application menus after every upgrade doesn't seem like a good idea.Also, sinc...

  • Question

Bad data? You're going to wipeout.

It's summer, and everyone is paddling out. AI agents, copilots, and autonomous workflows are everywhere. Every week brings another breakthrough, model, or reason to jump in. If you work with data, you've probably felt the pressure to catch the next w...

  • Article
  • Data Catalog
  • Workflow Data Fabric

Problem management

Hi everyone,I'm performing an assessment of an Incident/Problem Management implementation and I'm trying to understand the impact of a customized Problem state model compared to the standard ServiceNow state model.Current SituationReviewing the OOTB ...

  • Question

Anybody willing to show the great work they've done in IRM?

We at SHV Holdings are evaluating ServiceNow IRM.As part of that evaluation we would love to talk to any client in the Netherlands that feel they have a good implementation of this module bringing value to their business. Is there anybody out there t...

  • Question
  • integrated risk management
  • IRM
  • SNUG

Articles still active after deactivating old categories

Hi everyone,We created new categories in our Knowledge Base and moved articles into them. After that, we deactivated the old categories.But the articles that were in those old categories did not deactivate — they’re still active/published. This ended...

  • Question

Configure attachment tab in ui builder

Hi , I'm working on a custom workspace and I'm trying to configure attachment tab in side panel. I have configured the component but I'm not able to expand the tab. It would be great if I can steps on how it can be configured. I have attached the Scr...

  • Question

Resolved! Transform maps loading more than the excel data

Hello Experts, One of our table is empty. Hence we are loading data from excel sheet  via Transform maps (Load Data) Since there are many duplicates in many fields hence NO COALESCE = TRUE in our transform map, since we want to load all data (around ...

  • Question
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