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Dropdown choices are not populating as expected in service operation workspace

Hi An additional field was added under resolution section on the incident form and added the same field in workspace view by using the configure option in sow incident resolve modal. However, the dropdown choices were not showing as expected. The cl...

Question

Search not working in english

Hi everyone,We have been facing an issue in Popular topics widget in employee center.When we search for any catalog item, the search on that widget is unable to yield any results. However, if we change the language to french, the search indexing work...

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Are you managing a service operations or contact center function?

Whether you're monitoring SLA adherence, coordinating escalations, investigating what went wrong, or bridging the gap between frontline agents and senior leadership — your experience is exactly what we need. The ServiceNow UX Research team is runnin...

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SCCM job for removed software is deleting ALL software from SCCM in cmdb_sam_sw_install

We've been running SG-SCCM for some time successfully. We were only interested in servers and computer CI hardware data, but not software. However, we recently implemented SAM-Pro and that's when we noticed that while the "SG-SCCM Software" job wil...

Question

Are you managing a service operations or contact center function?

Whether you're monitoring SLA adherence, coordinating escalations, investigating what went wrong, or bridging the gap between frontline agents and senior leadership — your experience is exactly what we need. The ServiceNow UX Research team is runnin...

Question

I Need help with CMDB updation of operational status as per best practice?

Hi All, I have got a requirement if the Asset Team is making a CI or a record in the Hardware (alm_hardware) state field to "Retired" then in configuration item (cmdb_ci) table the Operational status needs to be changed to Retired and vice versa if i...

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Resolved! Unable to split parm in email script

Hello devs! I am having trouble with parm2 in an email script I am writing. var parm = event.parm2; var splitParm = parm.split('~'); Using that code I had thought splitParm would be delimited by ~ but when I print splitParm the data is delimited by ;...

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Troubleshooting "Training Request Timed Out" in Zurich Instance for Predictive Intelligence

Hi everyone,I am working on a new Predictive Intelligence implementation in a Zurich sub-prod instance. I am trying to build a Classification solution for the Incident table, but every time I click "Train," the process fails with the following errors...

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Reminder: Register Today for the SNUG Event!

Reminder: Upcoming SNUG on March 19th! Hello SNUG Members! It’s not too late to register for the upcoming SNUG on March 19th at Acrisure's Satellite Office. Here are the details: AGENDA (subject to change): 9:30 AM – 10:00 AM | Workshop Re...

Article

Create Discovery Schedule - Failed

Task Details :Discovery Schedule:Name: Windows and Linux Server ScheduleRun: Weekly on Saturday at 2amDiscovery IP Ranges: 192.168.16.11, 192.168.16.12 (Use Enter new IP ranges to quickly add the 2 Ip addresses.Error:Earlier, there was an issue with ...

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Finding all the workflows which are routed to specific group

Hi Anyone can help to find all the workflows which are routing to specific groups or task activities, we have new task to replace the group in all the workflows as currently groups are consolidating. workflows or catalog item names are not given. Th...

Question

Need to update the text along with dynamic link on the service portal service catalog top

Hi Can anyone help me to update the text by including dynamic link on the service catalog top. Attaching screenshot for the reference (need to update the text in between breadcums & menu bar. Arrow is added for identification)Any help would be really...

Question

List selector -

In the Related List section, we can add child incidents using the Add button, which opens a list selector. However, the list selector currently displays only a maximum of 1000 incidents, and the items shown appear to be random. I would like to modify...

Question

Ask for Approval Action Not Waiting in Flow - No Record Created in sysapproval_approver Table

Hi everyone,I'm encountering a strange issue with the "Ask for Approval" action in my flow. As shown in the attached image, the action goes through to "Completed" without actually waiting for an approval. No approval record has been created in the sy...

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Resolved! ServiceNow university, "ServiceNow Administration Fundamentals" Lab 4.3.1, not able to download

Dear Community FriendsApologies for long message. Please help if you can, Thanks in advance. I am using ServiceNow Corporation University.Going through topic: ServiceNow Administration FundamentalsLab 4.3.1 says: Import HHD hardware data. Video is pl...

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