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Engagements in Customer Success Management

What Exactly Is an Engagement? So you've closed the deal. The contract is signed, the confetti has settled, and now the real work begins — making sure your customer actually succeeds with the products and services they just bought. That's where enga...

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Resolved! Can you change the orientation of a RAM's Heatmap?

This is more for esthetic purposes, but is it possible to modify the display of the Residual Heatmap built into a Risk Assessment Methodology (RAM) in such a way as to flip the y-axis so it runs in the opposite direction?For example:The RAM is config...

Question

SNPI Story 2 - Configure List and Form Layout

Hello, I'd appreciate to help here. Receiving the error Did you configure eight choice values on the HHD Table's State field? in the lab. I have created all of the choices in the studio and in the dictionary entry state to match the requirments in ST...

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Data is not visible on idea manager dashboard Analysis tab

In dashboards,we have idea manager dashboard, I actually want to get data visible on analysis in idea manager dashboard.I can able to see the data only on summary tab, but not in analysis tab.I have run few jobs related to this dashboardEven though I...

Question

Geo tab in execution dashboard coming from which table

In dashboards, we have an execution dashboardunder that we have different tabs like overview, financials etc..Out of those tabs, we have Geo tab tooI want to know that Geo tab is coming from which table and how to show the data in the Geo map in exec...

Question

Record Producr on Policy Exception Table

Hello Team,We have a requirement to create a new Record Producer that will generate records in the Policy Exception table. This new Record Producer will be managed by a different team. Although a Record Producer already exists for the same table and ...

Question

Rest Message outbound - final request

Hi all, May be one of you have the answer. I try to make GET request with REST Message, as I am struggling with getting valid response from API I am looking for a way to see how exactly looks a full request executed by MID server. In ECC queue I...

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In CSM/FSM Workspace, For BO case, if create new CSTASK then SLA on BO case pause until CSTASK clos

Hi Team,In CSM/FSM Workspace, For BO case, if agent try to create new Tasks (which starts as CSTASK) then the SLA attach on BO case should pause, until CSTASK is closed.Existing configuration of sla on back-office table.

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UAE-Looking for a ServiceNow Administrator role

Hi I am a CSA with hands-on experience of 4 years in ServiceNow. I am looking for a new opportunity in UAE. Below were my roles and responsibilities in my previous organisation. I have attached my resume as well. • Administer and maintain ServiceNow ...

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Full-Time

UI Builder: Control Audience based on GROUPS (instead of default roles)

I want to be able to control the audience for an Experience using groups instead of roles. All the documentation I've read has said this is possible by:1) enable glide.ux.user_criteria_enabled in sys_properties (https://www.servicenow.com/docs/r/app...

Question

Resolved! How to Track Jira Issues and GitHub Commit History in Digital Product Release Workspace

We have configured the product for DPR usage and connected Jira and GitHub.What needs to be done to ensure that the commit history linked to issues in Jira is also tracked in DPR?Seeing that a Commits tab exists, it seems that the related information...

Question

Survey designer - how to select multiple users in the field

Hi,I have a survey created in the mobile app that consists“The second question is a reference field (sys_user) that currently allows selecting only one user at a time. How can I enable it to select multiple users?”What are possible ways we can achiev...

Question

security incident issue

when select close SiR ui action buttion automatically closure resolution notes under code catagory close fetch false postive based on false postive close notes options shown only 3 code catagory close if fetch begin postive unser close notes options ...

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Resolved! Custom Workspace - Dashboard not visible

I have create a new custom workspace and added pages like list, record and dashboard. Able to see the list and records. But with dashboard template page, it shows can't display dashboard even though I have added a dashboard to it.

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Resolved! Need help in approval flow

Hi,I have a requirement where there are 2 levels of approvers. If the first level approver either approves or rejects the state changes respectively. Same goes with second level approver. If the first level does not respond for 2 days it should go to...

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