What strategies have your organization adopted to train your user community?

• Question

Load of form showing wrong times.

Hello All,         Issue experiencing in below scenario:        There are two time fields: "Start Time and End Time" and one date time field "Custom Start Date Time".       If i logged in with "US/Eastern" timezone and set values start time: 8:00:00 ...

• Question

How to Populate the Reference Fields using the GlideModal

Creating UI PageHTML<g:ui_form> <table style="width:100%"> <tr> <td><b>Assigned To:</b></td> <td> <!-- Reference field --> <g:ui_reference name="assigned_to" table="sys_user"/> ...

• Question

Service Now to Bitbucket Integration

I am trying to look at possible solutions for automating a process - When a requestor adds metadata to the fields of a Service Now ticket I now manually have to copy and paste those field entries as values in my code and create a Pull Request (PR) on...

• Question

Survey question mandatory on condition

if survey question is 'are you satisfied or not satisfied' and if use select Not Satisfied - then  "Give additional info" question comes which is mandatory I want to show this question even if satisfied but in this case, it should be non mandatory. I...

• Question

Unable to Restrict Data Sources Visibility in Assets Data Import Module

Hello Everyone, I have created a new module called “Assets Data Import”, which references the Data Source (sys_data_source) table. My requirement is to restrict data visibility so that only four specific data sources are displayed when a user clicks ...

• Question

Help text for questionnaire

Hi all,How can I add a help text for a questionnaire through survey designer if I want the help text hidden unless user wants to view it.

• Question

Outlook actionable message validate the microsoft entra id token after migrated

How to validate the microsoft entra id token configuration after being migrated for Outlook Actionable Messages. I've followed the steps to migrate token configuration as Microsoft is retiring the External access token. Microsoft will retire External...

• Question

HAM asset receiving in now agent app is not working

In now agent app when I try to receive a purchase order line item, after submitting the asset details (serial number and asset tag) it throwing an error "Something went wrong". The user has procurement_user role.

• Question

ACL

Hi,I have a parent table with default ACLs (CRUD) grating access for role 'u_test'. There is a child table inheriting from parent table with default ACLs (CRUD) grating access for role 'u_test1'.However, parent table has one extra [parent.*] ACL grat...

• Question

Discover What's New: Security Center Q4 Store Release

Introduction: What is Security Center?    ServiceNow Security Center is your organization’s central hub for managing ServiceNow AI Platform. Designed to simplify and strengthen your security posture, it brings together powerful tools, actionable insi...

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• Customer Security and Trust (CST)
• Platform Security

No update after RiseUp with ServiceNow India interview selection (

 Hello,I hope you are doing well.I received an email on 25th February informing me that I was selected for an interview for the RiseUp with ServiceNow India – Advanced AI Foundations program. I also completed the interview information form as request...

• Question

CMDB and AWS Integration Errors

Our team is seeing errors with the IAM role we use for CMDB Discovery in our AWS Organization. We are seeing the error on an extremely small subset of our child accounts in our AWS Organization. It appears to be trying to sts:AssumeRole to a role tha...

• Question

How to integrate BitBucket with ServiceNow

Hey Everyone,I want to integrate BitBucket with the ServiceNow custom application to fetch its configuration and store it in BitBucket, and I'm implementing it using "Link to Source Control".If anyone can help me with it, it will mean a lot to me.

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