ServiceNow Community

A couple questions about CWM

Is there an ability to add a colored dot/tag like in VTB to a card? If not what would be an alternative?When viewing the kanban board what is the alternative to the VTB being able to click on a user's name at the top to automatically filter by what's...

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Filter the category dropdown options based on the user logged in

Hi Team,I have record producer in HRSD application, where the sub-request field has 8 different drop-down options and these options should be visible based on the users role/access, this access should be checked on the "sn_hr_core_profile" table. So ...

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Clarification on Business Stakeholder licensing vs approvals (individual vs group, portal/email)

Hi ServiceNow Community,We’re looking for clarification on how Business Stakeholder licensing applies in approval scenarios, as the distinction is not entirely clear to us.Specifically, we are trying to understand what actions actually require a Busi...

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Set the checkox 'u_resolution' to 'true' if the incident assignment group is same from beginning

1.I have a requirement to set the Checkbox 'u_resolution' to set to true. If the assignment group field of the incident record remains unchanged from the beginning to end of an incident.2. If the incident is assigned to Assignment group ' IT support'...

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A Deep Dive into CI Class Manager and IRE Servicenow CMDB

IntroductionA Configuration Management Database (CMDB), in short, is a vital component in successful IT Service Management (ITSM). The main function of a CMDB is to store a thorough catalog of an organization’s IT infrastructure. When working with Se...

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Information Required - Integraton - ServiceNow and Leena AI

Hi All, I am seeking information on integrating ServiceNow with Leena AI. I was unable to find relevant documentation, so I’m reaching out to this group. If anyone has experience with this integration or can share useful references, please do so, as ...

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Add Flag on List View of Caller field on Incident

Hi Everyone,how to implement below requirement:Enhance the Incident List View in ServiceNow by visually identifying callers who meet specific criteria. When the Caller on an Incident record is:user is not VIP, ANDA member of the “VIP Assistant ” gro...

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Hi

Priority Matrix

Hello! We currently have two record producers, one for general incidents and the other for specific security incidents (only using ITSM module). A requirement is to have a separate Priority Matrix for incidents logged under the security incident rec...

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Limit Quantity to 2 on the order guide for specific catalog item

Hi , I want to limit quantity to 2 on the order guide for specific catalog item. Thanks in Advance!Harika

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Agent Client Collector - not compatible with AIX Servers

Are ServiceNow agents compatible with AIX Servers, for agent client collector for monitoring.

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I have to add conference tag in incident.

Hi, Whenever an incident is assigned from abc to xyz we would like to add "Conference Room Issue" tag to the incident along with the existing configuration in flow and we are having flow for that catalog item. Can anyone please help me how to add c...

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Imperva Integration

Has anyone successfully built a custom integration between Imperva and ServiceNow before? There is currently no plugin available for integrating these 2 tools so our developer is trying to get this working using a totally custom integration, using Ph...

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Application Vulnerability Response
Integrations
Security Operations
Vulnerability Response

Retrieving relevant knowledge arcticle chunks using AI Search and Scripted REST API.

I recently started working on a project which requires external access to ServiceNow's AI Search feature. The goal here is to send a query to AI search using a scripted REST API and returning only the relevant chunks from the Knowledge base. Right no...

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Need help to enable automatic ticket refreshing within the Service Operations Workspace

Hi Community! Is there a method to enable automatic ticket refreshing within the Service Operations Workspace while actively on the page? Thanks

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ServiceNow flow designer shows "user name" in activitie instead of system []run as prop is :system]

hi @Ankur Bawiskar In ServiceNow flow designer activities logswe are able to see user name instead of system.Run as properties is set to system user.this is happening only for few RITMS and for maximum RITMS it shows system in activities.Kindly needs...

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