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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Community Exclusive: Save $400 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Being ... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Before Your ServiceNow Certification Expires: Read This What Is the ServiceNow Certification Maintenance Progr... Read More Its_Azar Specialist ServiceNow Developer Interview Questions 1. Core ServiceNow Platform Fundamentals 1. What is ServiceNow, and how does it dif... Read More Its_Azar Specialist Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings I cleared the CIS-DF e... Read More Its_Azar Specialist Handbook/Guide for Configuration Management Database (CMDB) Fundamentals On Demand Hey everyone, I’m prep... Read More Prasanna_Patil Specialist Service catalog to project creation Hello All, We have a requirement in service catalog. Catalog form will have a feild... Read More Its_Azar Specialist Big News: CIS – Data Foundations Exam Is Now Free – Here’s Everything You Need to Know From December 15, 2025... Read More JessicaLanR Specialist A entrega é o ponto final: mas como um EM traduz valor em projetos ServiceNow? Tem uma coisa que eu a... Read More JessicaLanR Specialist Como lidar com stakeholders difíceis em projetos ServiceNow sem perder a cabeça Não adianta fugir: em ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Get Started with Security Operations Applications Hosted by Sarah Wood 20 Jan, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: Workflow Data Fabric Academy - Stream Connect Hosted by Lolita Honkpo 20 Jan, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: Software Asset Management Office Hours Hosted by Lolita Honkpo 20 Jan, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: AI Academy Hosted by Lolita Honkpo 20 Jan, 2026 08:30 AM PST Event Details Online ServiceNow Exchange: ITOM Academy - Service Mapping Leading Practices Hosted by Lolita Honkpo 20 Jan, 2026 09:00 AM PST Event Details Online ServiceNow Exchange: Platform Academy The Document Evolution: Bridging your Core Workflow Experience Hosted by Lolita Honkpo 20 Jan, 2026 10:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Auto close changes records

Hi Team,Here is my use case:“Auto-close any change record that has been in the Implement state for more than 24 hours after its planned end date and time has passed. The change should be closed with the close code Unsuccessful and the close code reas...

  • Question
  • Change Management

How to add Firmware Version for IP Routers during Discovery?

Hello All,I am trying to populate the firmware_version field for our IP Router [cmdb_ci_ip_router] CIs during Discovery.Currently, Discovery identifies the routers correctly, but the firmware version remains blank. I can see the version information i...

  • Question

Resolved! When to use Case and When to use Incident

Dear ServiceNow Community,I have a query, If I have  CSM and ISTM module, is it best to record any issues coming from customer as 'Case' only or to be captured as 'Incidents' too? My understanding is anything with the service provider to be recorded ...

  • Question

Guided Tours Risk assessment - Tour abandoned

Hi,  I´m trying to create a guided tour for the ARA Risk assessment starting in the Risk portal, everything works perfectly until I open the actual assessment.After that all Callouts into the page end up with the tour abandoned error.  I have a multi...

  • Question

We're Back in Montreal! ServiceNow AI Summit | March 17-18, 2026

Montreal, we can't wait to be back!    ServiceNow AI Summit Montreal is happening March 18, 2026 at the Palais des Congrès Registration is now open for this free event.    AI hype is everywhere, but real results? That's what we're here for. Join us t...

  • Event
  • In Person
  • workshop

Playbooks in Project Workspace: Guided Project Execution

Playbooks in Project Workspace   A Playbook is a guided framework that walks project teams through key phases and activities across the project lifecycle. It acts as a structured guide to ensure critical steps are completed, helping maintain governan...

  • Article
  • project workspace

How to edit Compose section in SOW

Hello,Does anyone know how to edit compose section, i want to add a field below worknote and comments, but not able to add  

  • Question

Resolved! How do I change my name on Community portal.

A Simple question, seems I cannot find answer to it.   I want to change the profile name I have been using for past N years to more formal one but I cannot seem to find the place where this change needs to happen.I have checked COmmunity profile as w...

  • Question

Resolved! Is it possible to clone the DEV instance in a System that is ON-Premises

Is it possible to clone the DEV instance in a System that is ON-Premises. Where the databases are maintained by the internal team not by Servicenow. How to do it ? and How much time it will take to complete the activity.

  • Question
  • Policy and Compliance Management

Resolved! Level Wise Smart assessment

Hi,I have a question related to smart assessment.In smart assessment I added multiple sections like Level 1 and Level 2.Each section contains multiple questions.Now I want that the user may able to access level 2 only when the user complted the whole...

  • Question
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