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Whenever Catalog Form is submitted, it's variable data should get converted into JSON format and....

Whenever a Catalog Form is submitted, it's variable data should get converted into JSON format and get attached to the RITM ticket.How is it possible? Please help.@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar

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Issue with Importing 1 Lakh Incident Records from Demo2 to Demo5

Hi All,I have two ServiceNow demo instances – Demo2 and Demo5.In Demo2, I have around 1,00,000 records in the Incident table.I exported all the incident records successfully.But while importing them into Demo5, only 10,000 records are getting importe...

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Restoration of a previous version of a service map

Hello, is it possible to revert a service map of a mapped application service to a previous state? In my case, the entire service map was deleted except for the entry point. I would like to restore the state where the complete infrastructure was visi...

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How to populate List Collector field based on Select box field in Catalog Item

Hi All,In one catalog item, I have two fields:Role Category → this is a Select box field Sub Category → this should be a list collector where user can select multiple roles. User wants this to be list collector as they want to select multiple rolesWe...

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On https://developer.servicenow.com/dev.do#!

I am new to ServiceNow and have chosen to practice creating a Service Portal. Now, I am stuck on downloading the 'logo.png' and 'icon.png' Does anyone know how I can locate these PNGs? Each time I click on the hyperlinks, nothing downloads.Please hel...

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Business Application and Business Owner

We have an issue and I'm curious is anybody else has this issue or concern with their business application records. We could have a single business owner, but many times there might be a group associated with that business owner and as we have had m...

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Notifications not working properly- Agent Mobile App

Hi,I've installed Agent Mobile App and logged in to my dev instance . All the notifications are properly getting received in the Notifications navigation tab. But when I logged in to my qa instance , I'm not receiving all the notifications inside the...

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How to update CMDB CI Attributes via catalog items/Service requests?

Customer wants to modify the few CI attributes (esp. non discoverable attributes) via service requests (catalog items).Ex 1: They might have a need to update the Owned by attribute for 5 windows servers by raising one SREx 2: They might have a need...

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Restrict attachments size on single catalog item

I have a catalog item where we want to restrict the size of all attachments to 12 MB total. I tried using the attachment variable, but it only allows the selection of ONE attachment. I want the ability to add multiple attachments using the built-in...

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Ecmascript 2021 in UI pages

[Yokohama]I've got a UI page in the global scope, and I'd really like to use optional chaining in the HTML evaluate tags. Regardless whether that's supported, the toggle at the top of the form "Turn on ECMAScript 2021 (ES12) mode" always flips back t...

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Business application choice field cannot be deleted from dictionary entries.

Hi Folks, I have been stuck up with creating a simple Yes/No choice field in Business application field. SOX is the field I have created with Yes/No option, due to typo error some invalid options are created, and I am unable to delete them from sys_c...

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Error in 'Fire Event' Action in Flow Designer, how to resolve?

Hello Community,I am getting the below error , while checking the flow executions in Flow Designer.What does the below error mean and how to resolve it?class com.snc.process_flow.engine.serialization.GRProxy$1 cannot be cast to class java.lang.String...

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What is the correct approach for handling MS SQL "system" databases?

Our database owner does not see value in having CIs for the system databases: master, model, msdb, tempdb, mssqlsystemresource. He has asked us to hide or otherwise eliminate them from the CMDB. We have considered:prevent discovery from creating the...

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Widgets in Landing Page

Hello, Impersonating an user I'm prompted with this widgets and I need to change them because they are incorrect, I can not edit them because they are only for a group that Im not part of. and as an admin i cant see it directly- I searched for repor...

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UI Builder Component: Content Tree

ServiceNow documentation: https://developer.servicenow.com/dev.do#!/reference/now-experience/sandiego/now-components/now-content-tree/overview Use Cases The Content Tree is a powerful widget to make complex data structures transparent. Examples of us...

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