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What`s New Popular Posts More The latest in Community Posted by jordancbaron Heading to World Forum Sydney? So Are We. G'day, Community! If you're an Australia-based practitioner, or just love a good ex... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 29, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights IbrarA Specialist Exporting ServiceNow Records to Microsoft Word Using a UI Action In my last blog, From ... Read More George_1 Specialist Agent Chat Transfer – Translation Between Agents I have a questions regarding Agent Chat in Workspace a... Read More George_1 Specialist Agent Chat Transfer – Unable to Leave Chat After Agent 1 transfers the chat to Agent 2, Agent 1 remains in the conversation an... Read More IbrarA Specialist From Form to PDF: Building a Record Export Button There is an ask that sounds very common but confuses a... Read More Tejas Adhalrao Specialist How to store data for the current user session in UI Builder? Hi everyone, I'm worki... Read More George_1 Specialist Affected details reports Incident form In the Native UI, the Affected Details tab displays 3 reports/widgets, whereas in t... Read More George_1 Specialist Enable Dynamic Evaluation in Action assignment What is the functionality of Dynamic Evaluation in sys_declarative_action_assignment Read More George_1 Specialist How to hide UI action button on change of field value workspace How to hide a ui actio... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: SPM Academy - Hybrid Project Management Hosted by ServiceNow 30 Jul, 2026 08:00 AM PDT Event Details Online Office Hours Live with Frances Frei — What Great Coaches Do with Anne Morriss (APAC) Hosted by jasminecole 31 Jul, 2026 03:00 AM PDT Event Details Online Office Hours Live with Frances Frei — What Great Coaches Do with Anne Morriss (AMS) Hosted by jasminecole 31 Jul, 2026 09:00 AM PDT Event Details Online ServiceNow is headed to Black Hat USA 2026 Hosted by Megan Le 1 Aug–6 Aug, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: From Strategy to Results - ServiceNow SPM End-to-End Hosted by ServiceNow 4 Aug, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Office Hours: IT Operations Management (APAC) Hosted by ServiceNow 4 Aug–5 Aug, 2026 11:00 PM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Training Task Intelligence Models with Small Data Sets

Task Intelligence models need a lot of data to be effective, we recommend at least 10k records to train your Task Intelligence models .  If you try to train your model with less than 10k records you will see the below error which prevents you from tr...

  • Article

Sales CRM: Self-Service Core features

  ServiceNow Sales CRM · Business Portal Self-Service in Sales CRM: What Your Customers Can Do in the Business Portal B2B customers don't want to pick up the phone for every order, quote, or invoice question. ServiceNow's Business Portal gives them ...

  • Article

Google chat integration with Virtual Agent [Updated: April 2026]

The Google chat integration is now available for Now Assist in Virtual Agent with version 3.0.1 of the Conversational Integration with Google Chat store app! See the documentation link below. You can also download the app from the Google Workspace Ma...

  • Article

Resolved! PA Show Records - New button visibility

I am trying to get rid of the New button on the Platform Analytics drilldown pages when I toggle Show Records. I do not want users to be able to create any new records while looking at the reporting data. How do I get rid of that button without remov...

  • Question

Your flow cannot be found. Flow sys_id:n

I am unable to open the flow when retrieving to the test instance from Dev. The error says 'Your flow cannot be found. Flow sys_id:n'We work on three languages: English, Norwegian and Swedish. The flow is only accessible when the language is 'Norwegi...

  • Question

Quick Tutorial: Copilot Studio Agent with SN MCP Server Configuration

Here we’re going to showcase how to set up a Microsoft Copilot Studio Agent to use a ServiceNow Model Context Protocol (MCP) Server tool.   Credits: This is not my tutorial; I’m just going through the steps again as this was a frequent customer ask a...

  • Article
  • Best Practices
  • Getting Started

What are the top 10 Now Assist / AI use cases?

What are the top 10 use cases for AI?  1 being the easiest to implement and adopt to 10 being a bit more challenging?  We are just beginning our journey and plan to start with Incident Summarization first.  I want to hear from the experts!

  • Question

Granular Admin Roles in Australia: Precise access control for a platform that's moving fast

For some time, the answer to "what privileges should an agent be built with?” was often the same uncomfortable shrug: assign admin or itil_admin, and accept the overage. It worked, but it left a trail of over-permissioned users and every one of those...

  • blog
  • Customer Security and Trust (CST)
  • Platform Security

ServiceNow Exchange: Office Hours: IT Operations Management (APAC)

Join our APAC ITOM experts for an open Office Hours session covering Discovery, Service Mapping, CMDB, Event Management, Health Log Analytics, and Certificate Inventory & Management. Bring your real-world challenges and get practical guidance from S...

  • Event

Retrieve Update Set Error

Hello, I am trying to move an update set that includes a flow, business flows, and an update to a business rule. When I try to retrieve it in prod I receive the message, "Unable to upload file due to security restrictions". Thank you, Adam

  • Question
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