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Build a Transform Data Broker for Knowledge Base Category Hierarchy

Goal: Return the Knowledge Base category hierarchy in the structure expected by the Content Tree component: [ { "id": "p1", "label": "Tree parent item", "children": [ { "id": "c1", "label": "Tree child item 1" }, { "id": "c2", "label": "...

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Resolved! Lifecycle Event - I try to open a HR template and is always blank

In Lifecycle event, Im trying to open a HR task template and it always opens blank page.I open the Lifecycle event Open an activity and open the associated HR task template and its always blank. But I just configured the template. I tried to delete t...

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Values showing instead of labels in Reporting / Platform Analytics

I have domain separation on my instance, and have domain-specific choices set up for my categories & subcategories.However, when trying to create a chart based off them, the value shows instead of the correct label.The chart is being created in the s...

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Report shows fields value not the label

We have a report where we want to group incidents by category. The report is showing the category values and not the label which is causing issues. Is there a way for us to adjust the report to have the table show the label instead of the value of th...

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Need to fetch Knowledge article number in sysapproval_approver Table for Approving field

Need to get KA number to easily understand the approvals the users are receiving

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Resolved! I want to track SLA when the tickets are only assigned in a particular queue

I need to query incident_sla table and calculate SLA for a group. excluding the time when the ticket was assigned to other teams. requirement is to measure the SLA compliance for the duration the ticket was assigned to this team, up until it was res...

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To show catalog variables at the time of approval on esc portal

Hi Team,We are looking for a solution on to show specific catalog variables at time of approval by approver to fill before approving the ritm . Right now we are giving users to itil access to fill the required variables and then approve from sow view...

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Resolved! Need to run a schedule job for only on weekdays but without a code change on production

Hi All, I need to modify an existing schedule job for email notifications to run only on weekdays but without a code change on production. And would business calendar help in achieving this in any way? Please see the attached screenshot.

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ServiceNow Learning 186: Why Inbound Email Doesn’t Trigger for External Users with solution

Hi All, Today I will cover Why Inbound Email Doesn’t Trigger for External Users and what we can do to resolve this and make it work only for our specified and trusted users. There are a few intentional design reasons of why ServiceNow doesn't all...

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ServiceNow Learning 185: Why Inbound Email Does Not Trigger for External Users in ServiceNow CSM

Hi All, When implementing email-based interactions in ServiceNow Customer Service Management (CSM), a common issue many developers and admins face is that the inbound email flow does not trigger for users who are outside your organization — meani...

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Email notification when Record producer submitted.

Scenario is there is a record producer , i want to send a email notification when ever the record producer submitted only when on one particular choice for a question but problem is the receivers email are based on the user input in RP , and some va...

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How to change the font-size of record list on ui builder

i want to change the font size of record list cells current default font-size is 16 px.i have tried adding css class and rules but it is not working

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Certification Number Missing in CSA Certificate through Pearson VUE

I just finished my Certified System Administrator certification through Pearson VUE. When I opened/download the certificate, It does not show certificate number. Can anyone please help with further steps.

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Imagine a world where your phone is your badge: SwiftConnect + ServiceNow

Digital transformation initiatives typically address software and workflows, but physical access systems often remain separate. Badge systems and building access usually operate outside the platforms employees use daily, requiring organizations to ma...

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Resolved! Script Includes: provide use case to understand !!

Hi all,I'm trying to understand difference between script include and client ajax. Script include is for server side calling of same script and glideajax is similiar to script include but used to call this script on client scripts. Is my understandin...

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