Appointment Booking in FSM

[Sneha KH]

Hi Community,
I have created appointment booking by adding template to it in catalog item. But, when I create appointment booking from portal, in work order the template has not been applied in work order.
Could anyone help me out of this?

[Tanushree Maiti]

Please refer this links, see if it helps you:

https://www.servicenow.com/docs/r/field-service-management/appointment-booking/appointment-booking-b...

https://www.servicenow.com/community/in-other-news/yokohama-new-feature-configuring-appointment-book...

[Sneha KH]

Hello @Tanushree Maiti ,
I needed that why the template is not been applied even though I have given while configuring appointment booking. Looking through what you have sent is for creating booking from portal and error while inserting catalog item.

[Tanushree Maiti]

Are you getting any specific error /error message. If yes, Can you share that.

[Sneha KH]

There is no error message, just template is not being applied in WO when created booking from portal.