ServiceNow Community

Agile burndown chart

“How is the ideal burndown and actual burndown calculated in an Agile burndown chart?”Can anyone please help here with example?

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Developer instance error: Error MessageAction Aborted: Password value cannot be saved due to technic

Hello, I have this error when I try to insert credentials or try a simple discovery on my developer instance: "Error MessageAction Aborted: Password value cannot be saved due to technical issue. Please see KB1296997 for help." I checked the "Key Mana...

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How to setup calendar for Holiday in the organization?

Hi Everyone, I need help with for a requirement. I need to update the organization holiday list in ServiceNow. how do I have do it and what i have to do to do it?. I have an excel file which mention the holiday for next year and for SLA if there is a...

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How to add the KB articles in catalog item based on the Business application selection

Hi Everyone,How to add the KB articles in the catalog item based the business application selection

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How to add the KB articles based on the Business application selection in the catalog item

We need to add the KB articles for the Business applications, when we select an application from the business application dropdown, it should auto populate their appropriate KB articles in the catalog item. we are having nearly 4000+ application we h...

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Request.Requested for.Company field is not visible in Personalize List

Hi All I want to add a field Request.Requested for.Companany field to the list view so ITIL user is able to add this field to the list view when clicks on Personalize list. Currently he can see Request.Requested for as a field in default view.I've op...

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How to Create a "Create Knowledge" UI Action for Universal Request in Native View?

I need to create a Knowledge Article from a Universal Request, similar to how we have the "Create Knowledge" option for incidents.For the SOW, I was able to achieve this by creating a Form Action (like we have for incidents) and modifying the "Set KB...

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Resolved! Level 4 developer

Hi everyone,I came across the term “Level 4 ServiceNow Developer” in a job description and was wondering what it specifically means. Does ServiceNow officially define developer levels (like Level 1 to Level 4), or is this something companies use inte...

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CSA prep: Scenario‑type questions & best practice tips for a new System Administrator

Hi Community,I’m new to ServiceNow and come from a Telecom domain background. I’ve started the Certified System Administrator (CSA) path and I’m working through ServiceNow Administration Fundamentals on Now Learning.I’d appreciate guidance to streng...

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Report Not able to Export

Hi Team , What could be the reasons if I am not able to export the report ?Even I am having admin role What could be the Fixes ?

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Restore a Platform Analytics dashboard

Hello, We have a dashboard that was created in the Next Experience UI, which was mistakenly reverted to Core UI (i.e., user selected 'Switch to the Core UI' option). From what I've seen by playing around in our DEV environment, the dashboard should n...

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Users receive Teams pings when Virtual Agent closes idle conversations

We have Virtual Agent integrated with Microsoft Teams. When a user stops responding and the system closes the idle conversation, Teams sends a ping to the user saying the conversation is closed. This happens every time the Schedule job (Time Out Aban...

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MS Teams
MS Teams Integration
Virtual Agent

Want to rename the "Apply Template" UI action on Project workspace SPM

Hi All, I want to just rename the Label of UI action "Apply Template" in project workspace. But i am not finding the way to rename it. I tried in Declarative assignment but it is not working. Please help on this if you have past experience.

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Sidebar Teams ServiceNow Integration

I have established the connection between Side bar Teams and ServiceNow. Token is generating correctly and the over all setup is done. But Now when I am trying to send a message from sidebar ServiceNow, the message is not getting delievered into Team...

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Mapping Business Capability to other Business Capability without APM

Hi Experts,We have 3 layers of Business Capabilities in our Business Capability table (we do not yet have the APM module).The BC's all show their parent BC's except for the Root levels (Parent or Child) within the BC table. I am able to relate a BC ...

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