ServiceNow Community

Preventing resource assignment past end date

how are calendars used for restricting/preventing resource from assigning past end date?

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Resource Management

DayForce integration with Servicenow

Our requirement is to integrate Dayforce to ServiceNow,If anyone implemented , please let me know the steps taken to implement this.

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Rename attachment based on variable on record producer

I have a Record Producer that includes a variable of type Attachment. My requirement is that whenever a user uploads a document through this attachment variable, the uploaded file should automatically be renamed based on the name of that specific var...

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HRSD Case Creation: Can we use a Record Producer?

Hello When an agent attempts to create an HR case, they have to select the COE as well as the HR Service. We have several COEs in play in our HRSD configuration, each with several HR Service options. However, one of these service options requires s...

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Dual error messages

Hi all, I am having some issues at the minute with a deleted catalog client script pulling through dataIn the testing environment there is a duplicate error message which i want to remove (the writing in italic)In version 1 of my update set the catal...

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verification code not receive and the authenticate code not working

verification code not receive and the authenticate code not working https://dev181160.service-now.com/ anyone can help ?

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(Manage Life Cycle Event) Activity Set is not getting triggered using Trigger Type: Advanced

Hi All, I am using advanced trigger type to check if the previous activity set is completed or not using the below script, along with the additional check in HR Profile (Parent Case->HR Profile->Custom Field). Expectation: If there is a value is the...

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Import the legacy versions of the knowledge articles

Hello community experts, I have a question. I am trying to implement knowledge management in my organization so as a part of that implementation, I have to upload multiple knowledge articles and their legacy versions as organization policy specifies ...

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How to make visible a UI Action only for the members of Assignment Group

I created a UI Action “Assign to me” and used below script in condition to make ti visible only for the members of Assignment Group of ticket but it’s not working Script: gs.getUserID().isMemberOf(current.assignment_group) Do anyone have an idea to f...

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when the factor responces will be saved in response table after assessment saved?

when the factor responces will save into the Response table((Table - sn_risk_advanced_risk_assessment_instance_response) like after assessment is calculated and saved or just after response is given? Beacuse i have created an automated scripted facto...

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Integrated Risk Management (IRM)
Risk Management

What is the Cloud "Group" Class similar to Kubernetes Component?

If you want to see all of the Kubernetes resources you can use the filter:Is there a similar class group for non-EKS cloud resources?

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Data Foundations

Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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Cisco Discovery Issues - SNMP or SSH

We have a number of Cisco Switches and WAPS which Discover fine via SNMP 1 day and then stop the next. When they stop they seem want to use SSH Credentials and not SNMP as the Probe dictates and SSH is needed.Anyone else seen similar behaviour and un...

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How to Copy Previous Assessment Answers by Default in the Smart Assessment Engine?

I’m working with the new Smart Assessment Engine in ServiceNow and looking to copy assessment responses if the same assessment template is sent for the same "assessed" record. In the previous Assessment Engine, there was a simple checkbox that allowe...

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ACL Applies to VS Data condition

Hi Community can someone please help me to understand the difference between the following sections of an ACL > Applies to (This limits the records that the ACL applies to)>Data condition. (I dont understand what this section does?) Kind regards

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