Not able to see "Knowledge" check box on Incident form

Hi Team, I was unable to see the “Knowledge” checkbox on the Incident form under the Resolution section. Although it was already added to the form layout, the field was disappearing once the form finished loading. Can I get any help to fix this. Than...

• Question

Color coded dates in a calendar/date picker widget

Hi Team, We want to implement date color-coding based on availability. For example, when users check for available dates, fully booked days should appear in red, making it easier for them to select only the available dates. I’ve searched for examples...

• Question

Hyperlink issue in Empoyee centre

Hi all, I am trying to debug an issue but I am not getting anywhere. In employee Service Portal, whenever a user raises a case, the hyper link is coming if i hover on the case in my Request section in portal. But the thing is it is working only for H...

• Question

Creator Con 26

Hello Team,When we have CreatorCon for 26 ??and any meetup pls

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What is ServiceNow

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How to change the logo of servicenow?

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can we customize "Unauthorized Change Task"

Hi Experts,  Can we customize - "Unauthorized Change Task" only for specific classes and specific attributes ?In case yes, could you please share the steps of the customization ? Thank you.

• Question

A look at the Innovation lab 'Developer Workspace' store app app

Last year, I spent some time reviewing a few of the releases to the store by the Innovation lab.    Some were of more use for me in my role as a Platform Architect. The Express List stands out particularly, and is of course now part of the core Servi...

• blog

Show Playbook in CSM configurable workspace for custom table which is extending the task.

We have a requirement to create a custom table extending the task with 30 + custom fields. For fulfillment we are planning to use the CSM configurable workspace so that agents can update the required fields using playbook steps or directions. We are ...

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• CSM Configurable Workspace

"49 Tickets by Morning": How We Solved the Mystery of Discovery Overwriting Our Maintenance Status

Tags: Discovery, CMDB, Install Status, Operational Status, Change Management, WLC, Best Practice   Hello fellow ServiceNow practitioners,   Have you ever come into work to find your queue flooded with unexpected tickets? We did. I want to share a rea...

• Article
• Best practice
• Change Management
• CMDB
• Discovery
• Install Status
• Operational Status
• WLC

Now Assist vs Predictive Intelligence

Hi,I'm trying to understand how Now Assist and PI Similarity are different, since I can ask Now assist to find me similar/related incidents, but is this not what PI Similarity does? Another related question is how PI is used in conjunction with AWA? ...

• Question

.list or .LIST

Which is the best practice for opening the table using .list or .LIST

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NowAssist Implementation usecases

Hi All, We are planning to implement NowAssist in my account. my main focus on ITSM. how you start preparing use cases which data we have to analyse and come up with use cases. which of the modules we need to consider.

• Question

Asset Attestation using asset criteria

Hi, The Asset attestation can be scheduled/triggered with specific model categories and user criteria.my requirement is to trigger the attestation task only based on the conditions like "State=In use" on Hardware(alm_hardware) table.please assist to ...

• Question

Where to view the script/process of a Playbook activity action?

Hello devs,I’d like to ask where I can view the script or logic that handles the Playbook Action button. When I check the record for the Action button, I can only see the configuration details, but not the actual process or script that executes when ...

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