ServiceNow Community

Duplicate project Entries

Hi @Luis Ataide How do i handle duplicate projects entries in SPM:If you have 2 portfolios with the same projectE.g IT implementing OCR and GBS sameThey come to a conclusion projects will be funded by IT but GBS will like to still track the benefits ...

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How to bypass SSO for new integration using oAuth?

The current instance has Okta SSO enabled. We are trying to enable a new integration using oAuth, but when the connection is happening SSO is getting triggered everytime.This is a third-party with no access to the SSO directory, is there a way to byp...

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Has anyone done Service Mapping against Citrix Loadbalancers without giving SSH access?

Has anyone done Service Mapping against Citrix Loadbalancers without giving SSH access? If anyone has done it with NITRO API, can you explain how that works?

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When an incident is assigned to a person and he has not written a worknote within 30 mins trigger an

When an incident is assigned to a person and he has not written a worknote within 30 mins trigger anemail to the manager, write a business rule for it.

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feedback tasks assigned to ownership group but assignee is not a member of the group

We use the Knowledge Management module.A feedback task is created . We are using ownership groups.The feedback tasks is assigned to the ownership group and the manager of that group.When they reassign the feedback tasks they noted they see the author...

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I want to restrict the popup message when someone exits the form without submitting it.

Here, when I fill in the form and then change my mind and exit without submitting it, an out-of-the-box popup appears.Now I need to restrict that,Kindly help me with the approach, Thanks in advance !

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breached incidents

I need to get a list of all breached incidents in my group's current incident queue

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Any alternatives to CMDB baseline?

I know that CMDB baseline is deprecated - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0829681 Is there any alterntatives for non-admins? IT analysts wanted to use this feature on the form.

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How fix : Idp redirection not working

Hi All,Kindly let me know how to fix Idp redirection and redirection has to be done automatically .but here redirection not happing to Microsoft Login page. when I'm clicking in "X" mark, it is giving error message after Configuring at AzurePlease ...

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Creating remediation tasks so new VIs are not added to existing/active RTs

Hello,We have the VR integration with Tenable.io. We use remediation target rules to set SLAs and task rules to group VIs together by CI support group. The problem we have is that new VIs are being added to existing/open Remediation Tasks that have a...

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Vulnerability Response

Restrict view access to certain articles from KM Admins in knowledge portal

We have some sensitive articles where even KM Admins should not be able to view. They currently live in our Human Resources Knowledge Base under two specific categories. We already have User Criteria set up and a custom ACL written on kb_knowledge.te...

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Report reference column

Hello Guys! Do you know if it is possible to use dotwalking and show columns from incident_sla table if report is created based on incident table. I need to be able to assign tickets to group and user to assigned to, thats why i need to use incident ...

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Automation Opportunities

looking for suggestion to automate various incident related activities in service nowany suggestions or any new implementation anywhere

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Columbus ServiceNow Holiday Happy Hour! (12/11/25)

Hey Columbus SNUG! Come hang out with your fellow ServiceNow peeps as we close out 2025 at PINS in Easton on Thursday December 11th from 4pm-6pm.Join us for a chill and high-vibe evening of games, drinks, pizza, and connections. We'll have ServiceNow...

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Just finished the course. Honestly, it's a lot of info.

Hi everyone,I wrapped up the learning modules today. To be honest, my head is spinning a bit. It feels like a massive amount of information to keep straight.I want to book the exam, but I'm worried about failing or getting stuck on questions that wer...

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