ServiceNow Community

Regarding Groups Sync from prod to lower instances

We are building a controlled group-synchronization process in ServiceNow where group records are fetched from another instance (via a REST-based custom data source), loaded into an import set, and then transformed into the sys_user_group table using ...

Question

How to create a Deletion Policy for redundant CIs in CMDB Data Manager

Hi, I need to create a Deletion policy for redundant CIs in CMDB Data Manager. Which filter conditions would work for this? Thanks.

Question

“In Tag Governance, delete records from the cmdb_key_value table through a remediation plolicy?

“In Tag Governance, is it possible to delete records from the cmdb_key_value table through a remediation policy? Or does the remediation policy only allow clearing or updating values rather than fully deleting the record?”

Question

Getting Started with Omnichannel

Getting Started with Omnichannel in ServiceNow CSM This guide walks you through the core concepts and capabilities required to successfully enable and scale CSM omnichannel. Overview This hub consolidates the most relevant resources across the...

Article

MID server response code when using MID Web Service Listener

Hi Everyone, I have a query for a webhook integration, we have setup a MID web service listener to receive events from external source. There is a gateway between the source and MID server. The endpoint url(containing MID IP and port) will be setup o...

Question
Event Management

Merge HTTP(s) entry point based map with tag based to get a single hybrid map

We want to have a https point based map and tag based map, we want to have a single hybrid map for both.As a separate both both working fine but when we add the manual entry of tag based into entry based to have both map in single console then child ...

Question

Form layouts are not captured in update sets

I created a update set with modifying formlayout just added watch list and worknotes list to the form in dev env.when we moved the update set to test i cannot see the watchlist and worknotes list on my form......can someone help me out with this........

Question
Personal Developer Instance
Scripting and Coding
Team Development

Change URI IDP direction

Evening all. We now have users from different IDPs accessing ServiceNow. We have a need to have the URI link in emails directing them to the right IDP based on their SSO source, which is a field on the user table. Can anyone advise on how we might do...

Question
Incident Communication Management
Incident Management

Resolved! Calculated Fields when reference not working

Hello, I have created a calculated field on the custom table called NameID(as i need in some format like Name(ID)) by using two fields Name and id. The data is available in the new field NameID and set display to true. So on the record producer i cre...

Question

Employee Directory Profile Card

I first apologize because I am not a developer or coder in any way. But I'm looking for some assistance. We use EC Pro for our organization's intranet, and we have our profile cards for the employee directory. There are hyperlinks in it that call ou...

Question

ServiceNow – Migrated records not initializing UI correctly until a field is changed

I have migrated data from a legacy system into a custom table in ServiceNow using Load Data / Import Set.When I open a migrated record for the first time, the form does not behave as expected:Normally, most fields should be read-only except Assigned ...

Question

Conditionally Customize the Recommendations Tab in Service Operations Workspace

This is how the Recommendations tab (bell icon) appears on the SOW Incident record page today. In this article, we’ll walk through how to control the visibility of the entire Recommendations tab, and also how to selectively show/hide the "Recommended...

blog
Predictive Intelligence
Service Operations Workspace

Using Data Service Instances to represent System Integrations: A Good Idea?

When managing integrations between systems or services, one recurring question is:Where should we store integration information in ServiceNow? In this discussion, we focus on the operational aspects of integrations, as opposed to the design aspects...

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Change Management
Incident Management
Problem Management
Reference Architecture

ITSM without CMDB

If you have been in ServiceNow ecosystem for a long time, you already know that CMDB is true digital foundation for the success of ServiceNow project. Whether it is ITSM, IT asset management, GRC or Security operations, CMDB is critical success ...

blog
Incident Management

SLA Engine - a developer's perspective of the logic

What is the SLA Engine? What is it made up off? Is it really an Engine? All these questions and more are answered from the perspective of a developer working and supporting the SLA Engine. The SLA Engine is not actually a real SNC engine, although ...

blog
Service Level Management