Label All ServiceNow Outbound Email Notifications with the wording 'Private and Confidential'

[WazzaJC]

Label All Outbound Email Notifications with the wording 'Private and Confidential'

Dear ServiceNow Community Colleagues,

I have a customer requirement, whereby the company wants all Outbound Email Notifications sent from ServiceNow, be labelled with the wording 'Private and Confidential'.

• What is the best and most efficient way to achieve this, with relevant configuration in their instance please
• Will it involve going through all Email Notifications and also their relevant Email Templates ?
• Will I also need to do this, I assume, on any custom notifications, configured within Flow Designer for example?

Any advice/direction on what the configuration looks like to achieve this and where specifically I need to update the config, in order to achieve this across all ServiceNow outbound email notifications for the customer, would be greatly appreciated.

Thanks very much to my ServiceNow Community colleagues.

[Dr Atul G- LNG]

Hi @WazzaJC 

https://www.servicenow.com/community/servicenow-ai-platform-forum/sensitivity-label-in-servicenow-e-...

https://www.servicenow.com/community/servicenow-ai-platform-forum/how-to-mark-outgoing-emails-from-s...

[Ankur Bawiskar]

@WazzaJC 

check this

How to mark outgoing emails from ServiceNow as Private and Confidential 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[yashkamde]

Hello @WazzaJC ,

Use Email Script for labelling all servicenow outbound notifications :

1) Naivgate : System Notification > Email > Notification Email Scripts,
2) In script add :

template.print('<p>Private and Confidential</p>');

3) Call this script in your notifications or templates using : ${mail_script:add_label}. 

If my response helped mark as helpful and accept the solution.

[WazzaJC]

Hi @yashkamde thanks for this - what is the 'Name' I need to give to this script, for the call this script to function? Many thanks.