Service Bridge - What flow to raise a RITM

[spike]

I am publishing my existing catalog of requests to Service Bridge. When the consumer raises one, I want to create the relevant RITM on the provider side.

How do I do this?

I was expecting some sort of Create RITM from provide task flow but there doesn't appear to be anything. Does anyone know how to do this? Do I need to build my own mechanism to raise the relevant requests?

Thanks!

[Phillip Godwin]

Hi - you can copy one of the out of the box subflows (create an incident from provider task, create change from provider task, create case from provider task) and modify the copy to create a RITM.

[spike]

And this is what I've ended up doing. The issue seems to be though making that flow dynamic. I've not yet worked out how to raise a specific RITM based on the incoming provider flow. Whatever I do in the flow, the "Submit Catalog Item" action doesn't let me drag pills into it to say what catalog item to submit.

And I guess if it did, I'd then need to work out what specific variables it would need.

What I've ended up with is a master flow for most of the work, and then a subflow for each catalog item that raises the specific request. It works, but it doesn't feel like the cleanest solution.

[Kenny Caldwell · Accepted solution]

See the comments on this blog post. Same question and a solution is offered.

Service Bridge v2.1: February25 Store Release - Publish catalog items as remote record producers 

[spike]

To be honest, I'm on that thread as well. Found it after I'd posted here..

It has worked well, that I can certainly say! Done exactly what I wanted.